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Roxburghe Hotel & Golf Course

Certificate of Excellence
Roxburghshire, Heiton, Kelso TD5 8JZ, Scotland
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Roxburghe Hotel & Golf Course
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Roxburghe Hotel & Golf Course
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286 reviews from our community

Traveler rating
    184
    54
    23
    15
    10
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47
141
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14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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    (74)
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There are newer reviews for Roxburghe Hotel & Golf Course
See the most recent reviews
aberdeen
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 18, 2010

On a recent visit to Friends,my car, due to weather conditions my car overshot the Hotel and landed in a ditch. Next thing I know I am being rescued by a young lady, whom I later learn is the Hotel's Manager, Liz Cassidy. Glowing - Welcoming Log Fires and extremely Friendly and happy Staff. Having being offered, and accepted a... More 

Was this review helpful? Yes
RHGC, General Manager at Roxburghe Hotel & Golf Course, responded to this review

Dear Guest Many thanks for your review. I am very pleased to read your comments about the hotel and staff. We look forward to welcoming you back to the hotel again in the future. Wishing you a very happy and joyful Festive season. Warm regards Liz and Team More 

newcastle
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2010

We had our wedding on the weekend of the 27 th November 2010. I have to say the whole weekend was brilliant and the staff bent over backwards for our wedding party . There were 27 of us who went up for the full weekend. We all managed to get there even though it never stopped snowing all weekend.We had... More 

Was this review helpful? Yes
RHGC, General Manager at Roxburghe Hotel & Golf Course, responded to this review

Dear Guest Many thanks for taking the time to write to tripadvisor regarding your recent stay with us. I was delighted to hear how much you enjoyed your special day and weekend and look forward to seeing you again here at the Roxburghe Hotel and Golf Course. May I take this opportunity to wish you both and your friends and... More 

1 review
2 of 5 stars Reviewed December 17, 2010

The fires in the hotel are not warm and welcoming, but smokey and cold. The hotel is filled with the horrid smell of smoke that is painful on the chest- i don't know how the staff can put up with it. Many of the staff are so obviously inexperinced, and what ever happend to service with a smile? The food... More 

Was this review helpful? Yes
RHGC, General Manager at Roxburghe Hotel & Golf Course, responded to this review

Thank you for your valuable review. I am very pleased that you enjoyed dining with us here at the Roxburghe Hotel and I would like to apologise for the smokey atmosphere you experienced during your visit. I am also very sorry that I was unable to meet with you prior to your departure. It is my hope that should you... More 

Kelso, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 13, 2010

Four couples for Sunday lunch a fortnight before christmas--let's go to a country house hotel with log fires --a pre christmas menu and- as advertised- top quality local produce=== BAD CHOICE- the fires at the Roxburgh don't roar they smoulder -so much so that it was distinctly chilly throughout the hotel in fact downright cold in places--there was no seasonal... More 

Was this review helpful? Yes 1
Lizcassidy, General Manager at Roxburghe Hotel & Golf Course, responded to this review

Many thanks for taking the time to write a review on your recent stay at the Roxburghe Hotel and Golf Course. I am obviously very disappointed that you have not experienced the Roxburghe as you should. Can I invite you to make contact directly with me so that we can discuss the matter further ? I can be contacted on... More 

Livingston, United Kingdom
2 reviews
5 of 5 stars Reviewed November 22, 2010

I first visited the Roxburghe in April with friends for a girly lunch, the food was amazing and the service fabulous so couldn't wait to go back again. As my husband is a keen golfer we returned with friends in November to celebrate his birthday but stayed over this time. Again the food was to die for and the staff... More 

Was this review helpful? Yes
RHGC, General Manager at Roxburghe Hotel & Golf Course, responded to this review

Thank you for your recent review. I believe it is very important for us to hear about our guests experience at the Roxburghe Hotel & Golf Course. The information we receive from guest reviews is used for training purposes and communication. I am delighted that you enjoyed your stay with us and thank you for taking the time to write... More 

Gateshead
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 26, 2010

My wife and I had our wedding celebrations here earlier this month. I could go on for pages about how good the Hotel and it's staff have been. All our guests were astounded at the service, rooms, food and grounds. Needless to say I'd recommend this place to anybody!!!!

Was this review helpful? Yes
RHGC, General Manager at Roxburghe Hotel & Golf Course, responded to this review

Dear Guest Thank you for taking the time to write a review for the Roxburghe Hotel and Golf Course. I am delighted to to read the positive comments you have made and I will pass these on to the rest of the hotel team. I look forward to welcoming you back to the hotel again the future. Warm regards Liz... More 

Grantham
Top Contributor
268 reviews 268 reviews
108 hotel reviews
213 helpful votes 213 helpful votes
4 of 5 stars Reviewed October 4, 2010

Considering there really arent too many options when having to stay near to Kelso this was really very good. Even though I arrived quite late, nothing was too much trouble. Attentive, but not over the top, staff coupled with an absolutely exceptional setting and a very good meal means a return visit will always be on the cards if I... More 

Was this review helpful? Yes
RHGC, General Manager at Roxburghe Hotel & Golf Course, responded to this review

Dear Guest I was delighted to read that you enjoyed the exceptional setting which the Roxburghe Hotel has and more importantly, that our service levels matched the ambiance. it is our aim to exceed customer expectation in every sense and I will make sure that this review is passed on to those who make this happen. Best Liz Cassidy More 

Edinburgh, United Kingdom
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 29, 2010

Checked into the Roxburghe's Christmas house party last year. The whole experience was magnificent. The staff couldn't do enough to help us. Nothing was too much trouble and they went out of their way to help us. I have stayed in many 5* hotels across the globe and this has the mix of hospitality, comfort and privacy just right. The... More 

Was this review helpful? Yes
Duncan E, General Manager at Roxburghe Hotel & Golf Course, responded to this review

I am so delighted to read that you enjoyed spending Christmas here at the Roxburghe Hotel and Golf Course. We do endeavour to make Christmas and New Year a memorable time for our house party guests and I am so glad to hear that we have succeeded. It is wonderful to know that you also come to visit at other... More 

York, United Kingdom
1 review
5 of 5 stars Reviewed August 30, 2010

Me and my other half stayed at this small hidden gem of a hotel . From the moment that we walked in we were greated by a wondrfull man called ian, who strain away directed both of uss int to the the bar after a long journey it is well needed whilst he took our bags to our room. we... More 

Was this review helpful? Yes
Duncan E, General Manager at Roxburghe Hotel & Golf Course, responded to this review

How kind of you to write such a positive review of The Roxburghe Hotel. I am so pleased to read that you felt well looked after and had such a delightful stay with us. We pride ourselves in offering our guests with well cooked, imaginative food, using local produce wherever possible; it is always pleasing to know that it has... More 

Warwick, United Kingdom
2 reviews
5 of 5 stars Reviewed August 30, 2010

We only planned to stay at the hotel for one night but within hours I was back at reception asking if the room was available to allow us to extend our stay. Sadly it was not possible due to a wedding. The grounds of the hotel are beautiful and a credit to the stay who prepare and maintain them. The... More 

Was this review helpful? Yes
Duncan E, General Manager at Roxburghe Hotel & Golf Course, responded to this review

I am so glad to read that you are intending to make a return visit to Roxburghe Hotel when hopefully you will be able to stay for more than one night. I am pleased to know that our staff looked after your family well and would like to thank you for writing this review. If there is anything I can... More 

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