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Hotel HSM Europa

San Bartolome 16, 07600 El Arenal, Majorca, Spain
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Hotel HSM Europa
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Ranked #38 of 49 Hotels in El Arenal
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61 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Manchester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 19, 2014

We were moved to this hotel after paying to stay at a 'sister' hotel... The Reina Isabel, whom, upon arrival, announced they were full ??? Met other angry people who had also been affected by this scam and moved onto here. They are obviously fully aware they overbook there other hotel in order to fill this one and others...They can't... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Europa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More 

Majorca, Spain
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 22, 2014

Staying there with a couple of friends, taking the chance for a sailing course in Club Nautico Arenal. Good beach, nice bar and restaurants. The hotel is good value for money, just booked today for another week this summer. We stayed last time in the neighbour hotel also from HSM

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Europa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and its location. Our employees will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in... More 

Sineu, Spain
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 10, 2013

Staying there last august with my girlfriend. Nice area, I love el Arenal. It is very cosmopolitan and good for water sports. I love diving and very close there is a Diving Club where you can enjoy good experiences. Hotel is ok for bed and breakfast. Beach is very close and my girlfriend had a wide range variety of shops... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Europa, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation. We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More 

Cuenca, Spain
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 26, 2013

Stay in el Arenal with a party of friends. Booked this hotel as we know the HSM neighbour to the HSM EUROPA but was full this time, then booked the EUROPA with full board. The hotel is good as a 2stars hotel. Really good price, i was wir rude about the reviews but i believe people does not realize about... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Europa, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you have spent a good vacation and that you liked our Service. Our employees will be happy about your positive remarks. We would be happy to see you again in our hotel or in one of the hotels of our hotel chain “... More 

Majorca, Spain
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 24, 2013

Cheap hotel close to the long sandy beach. We stayed there with a group of friends from Italy ! Good as a 2* hotel. Booked halfboard. Food ok, the best are the rooms. Big and confortable. We stayed there as we know SAINT MICHEL hotels from other vacations. We,ll come back !

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Europa, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are happy to know, that you liked our hotel and its location and that you enjoyed our meal. Our employees will be happy about your positive remarks. We would be happy to see you again in our hotel or in one of the hotels of our hotel chain... More 

Scarborough, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 22, 2011

Hotel is dirty, area is loud and smelly kebab shops are all you can see. Oh, and they don't tell you when you book they are only open 1 and 1/2 months of the year!

Was this review helpful? Yes 2
4409, hsm customer service at Hotel HSM Europa, responded to this review

Good afternoon, Thank you for your comments. We are sorry to hear that the hotel was not like you have expected. We do have 20 hotels in different areas of Mallorca,with different categories, and will be glad to inform you about other possibilities. Anyway, we will inform about your comments to the person who is in charge for the qualitity... More 

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