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All 49 El Arenal hotels

Hotel HSM Europa

2.0 of 5 Hotel   |   San Bartolome 16, 07600 El Arenal, Majorca, Spain
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Ranked #37 of 49 hotels in El Arenal
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59 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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  • German first
  • Italian first
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English first
Manchester
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 19, 2014

We were moved to this hotel after paying to stay at a 'sister' hotel... The Reina Isabel, whom, upon arrival, announced they were full ??? Met other angry people who had also been affected by this scam and moved onto here. They are obviously fully aware they overbook there other hotel in order to fill this one and others...They can't... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Europa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More

Majorca, Spain
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 22, 2014

Staying there with a couple of friends, taking the chance for a sailing course in Club Nautico Arenal. Good beach, nice bar and restaurants. The hotel is good value for money, just booked today for another week this summer. We stayed last time in the neighbour hotel also from HSM

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Europa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and its location. Our employees will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel” in... More

Sineu, Spain
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 10, 2013

Staying there last august with my girlfriend. Nice area, I love el Arenal. It is very cosmopolitan and good for water sports. I love diving and very close there is a Diving Club where you can enjoy good experiences. Hotel is ok for bed and breakfast. Beach is very close and my girlfriend had a wide range variety of shops... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Europa, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation. We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More

Cuenca, Spain
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 26, 2013

Stay in el Arenal with a party of friends. Booked this hotel as we know the HSM neighbour to the HSM EUROPA but was full this time, then booked the EUROPA with full board. The hotel is good as a 2stars hotel. Really good price, i was wir rude about the reviews but i believe people does not realize about... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Europa, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you have spent a good vacation and that you liked our Service. Our employees will be happy about your positive remarks. We would be happy to see you again in our hotel or in one of the hotels of our hotel chain “... More

Majorca, Spain
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 24, 2013 via mobile

Cheap hotel close to the long sandy beach. We stayed there with a group of friends from Italy ! Good as a 2* hotel. Booked halfboard. Food ok, the best are the rooms. Big and confortable. We stayed there as we know SAINT MICHEL hotels from other vacations. We,ll come back !

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Europa, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are happy to know, that you liked our hotel and its location and that you enjoyed our meal. Our employees will be happy about your positive remarks. We would be happy to see you again in our hotel or in one of the hotels of our hotel chain... More

Scarborough, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 22, 2011

Hotel is dirty, area is loud and smelly kebab shops are all you can see. Oh, and they don't tell you when you book they are only open 1 and 1/2 months of the year!

Was this review helpful? Yes 2
4409, hsm customer service at Hotel HSM Europa, responded to this review

Good afternoon, Thank you for your comments. We are sorry to hear that the hotel was not like you have expected. We do have 20 hotels in different areas of Mallorca,with different categories, and will be glad to inform you about other possibilities. Anyway, we will inform about your comments to the person who is in charge for the qualitity... More

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Additional Information about Hotel HSM Europa

Address: San Bartolome 16, 07600 El Arenal, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > El Arenal
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel HSM Europa 2*
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Also Known As:
Europa Hotel El Arenal
Hotel HSM Europa El Arenal, Majorca

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Amenities

Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Class
Official Description (provided by the hotel)
The 2* hotel HSM Europa is situated in one of the most popular and visited resorts in Majorca, only 350 m distance from the beach. It offers family and warm atmosphere, it is a perfect choice for holidays with friends or family counting on good service at very good price. The hotel opens in July and August. We are glad to inform our clients that, after 8 years belonging to tour operator Inviaggi, which has exclusivity in the Italian market, the HSM Europa will welcome all the nationalities from summer 2014 on, recovering the international atmosphere which was so recognised in all European markets during many years. All this with the guarantee of the HSM Saint Michel brand, a hotel chain with a strong commitment to quality in service and the customer satisfaction. To the chain belong reputable hotels like HSM Golden Playa and HSM Venus Playa, which are located in the same area and which raking beats the 70%. The hotel HSM Europa is situated in El Arenal, one of the most popular and visited resorts in Majorca. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km), being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, ideal to go by tourist train, by bike or simply walking. The famous area of Bierstrasse with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park Palma Aquarium, one of the biggest in Europe, is situated 4 km away from the hotel. The water park Aquacity is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Náutico de S´Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is in front of the hotel. Air conditioned restaurant offers in buffet style a big selection of cold and hot dishes, variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). Indoor swimming pool for adults, surrounded by sunbeds. Bar service at the pool. Bar indoors. Spacious and comfortable air conditioned common areas. ... more   less 
Number of rooms
134

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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