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All 50 El Arenal hotels

Hotel HSM Reina Isabel

2.0 of 5 Hotel   |   Avenida Europa 3, 07600 El Arenal, Majorca, Spain
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Hotel HSM Reina Isabel
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32%
Ranked #31 of 50 hotels in El Arenal
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118 people have reviewed this hotel

Traveler rating
    8
    20
    32
    27
    31
See reviews for
12
37
10
Business
0
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
2 of 5 stars Reviewed September 22, 2013 via mobile

This wasn't the hotel we were originally supposed to be staying at but we were told that the reina Isabel was a very good hotel so we weren't worried. When we arrived it was dinner time and having paid for full board we headed down to the dinning room, to find cold slop! The food was disgusting! We then got... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review

Dear Guests, Thank you for your comments. We are really sorry that our hotel was not like you have expected. We will forward your comments to our department of quality to emprove our service and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca. With kind regards, HSM Customer Service More

London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed September 22, 2013 via mobile

Staff really wonderful food nice especially crosaint Only one problem was room behind bed very damp is not good for health I just wanna say thank you to staff especially Aina and Abdon very friendly they care about guest doing wonderful job I will see you next year

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More

1 review
2 of 5 stars Reviewed September 7, 2013 via mobile

Positive: staffs are helpful. Very close to Aqualand (10minutes walk or less), easy access to other destinations. Supermarkets, cash machine just metres away. Negatives: The hotel needs refurbishment, very 80's style, including furnitures bed linens- everything. Cleanliness wasnt remarkable, floor hasnt been moped daily, couple of times they forgot to finish making beds. Food- im not fuss, i like try... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review

Dear guest, Thank you for your evaluation and your commentary. We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in... More

1 review
3 of 5 stars Reviewed September 5, 2013 via mobile

I was very worried about this hotel after I read the reviews. Surprisingly it turned out to be very good value. I was travelling with my young daughter and was worried it might not be safe. It was quite noisy two nights but we where in a room next to some young lads. Holiday makers and staff where friendly and... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More

Bridgend, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2013

after reading the previous reviews was a little sceptical , I cant see why they given bad reviews rooms cleaned daily fresh towels , clean and tidy and staff always friendly and helpful, good range of food available had a great time . big thank you :)

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More

London, England, United Kingdom
1 review
5 of 5 stars Reviewed September 3, 2013

It was a great stay! Very local around 8 mins to the beach and very close to the water park. The beach is beautiful particularly further up on it. Their are buses to palma which come around every 20 minutes and the stop is right outside the hotel.The pool is clean and very busy around the area. I and my... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More

Diss, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 29, 2013

rooms cleaned every day , clean beds ,bedding, comfortable , good choice food , polite helpful staff, near to gorgeous clean beach , shops etc, clean resort , not noisy , transfer time around 15 mins, read reveiws before leaving for holiday so went open minded ,would return ,popular with Germans & Dutch ,not a problem,a few English sports bars... More

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More

1 review
2 of 5 stars Reviewed August 28, 2013 via mobile

Got sent here from ice lolly site and I am sure they was on commission. Not what I wanted or expected. The door to our room would not shut , but that was common in the hotel. you had to lock it with a key. Got robbed the 2nd evening there.. Hotel door was kicked in..went to dinner was gone... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review

Dear Customer, Thank you for your comments. We are really sorry to hear that our hotel was not like you have expected and apologize for the circumstances you mentioned. We forwarded your comments to our department of quality to improve our service. HSM Saint Michel has got 19 hotels with different categories all around Mallorca. We would be happy to... More

Dunfermline, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 25, 2013

I have just returned from holidaying for a week in this hotel. I found all the staff very polite and helpful, food was buffet style which was good, because you could take what you liked, there was plenty to go around, staff kept filling up empty trays of food. Staff acknowledged you every time they saw you no matter what... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review

Dear Guest, Thank you for your nice comments. We are glad to know that our staff has treated you so well and that you liked our hotel. We will inform our quality department about your suggestions and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca. See you next time in... More

benalmadena
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 23, 2013

just got back from here,the most outrageous hotel,dirty,Staff rude didn't care about nothing,the hotel was like being in a prison with prisoners on the rampage,food was slops,ate out all the time.broken glass on our balcony and every thing else they could throw down complained to staff they look at you as if your mad.didnt want to know, full of kids... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Reina Isabel, responded to this review

Dear Guests, Thank you for your comments. We are really sorry that our hotel was not like you have expected. Our restaurant offers a big selection of cold and hot dishes, variety of dessert and fruit. Anyhow, we will forward your comments to our quality department to improve our service and would be happy to welcome you back in one... More

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Additional Information about Hotel HSM Reina Isabel

Also Known As:
Reina Isabel Hotel
Reina Isabel El Arenal
Reina Isabel Hotel El Arenal
Hotel HSM Reina Isabel El Arenal, Majorca
Address: Avenida Europa 3, 07600 El Arenal, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #31 of 50 hotels in El Arenal
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel HSM Reina Isabel 2*
Official Description (provided by the hotel):
IN GENERAL: The 2* hotel HSM Reina Isabel offers a great location in one of the most popular and lively resorts in Majorca, as well as its good price – quality relation. Friendly and lively atmosphere, its proximity to the beach and water park “Aquacity” (500 m away) and its staff´s friendliness are the hotel´s biggest advantages. The hotel opens from June to September. LOCATION: The hotel HSM Reina Isabel is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, ideal to go by tourist train, by bike or simply walking. The famous area of “Bierstrasse” with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park “Palma Aquarium”, one of the biggest in Europe, is situated 4 km away from the hotel. The water park “Aquacity” is situated 500 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Náutico de S´Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is in front of the hotel. ROOMS: The hotel offers cosy double and single rooms. All with bathroom, telephone, satellite TV and balcony.GASTRONOMY: The hotel offers half board or full board. Air conditioned restaurant offers in buffet style a big selection of cold and hot dishes, variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: The terrace with a swimming pool for adults, surrounded by sunbeds and sunshades. Bar service at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week. ... more   less 
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