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HSM Reina del Mar

C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
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254 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (254)
  • Mar-May only
    (33)
  • Jun-Aug only
    (110)
  • Sep-Nov only
    (90)
  • Dec-Feb only
    (21)
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Braga, Portugal
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed for three times in this hotel so far. It is not excelent but for me it is perfect for a tight budget option. It is clean, the food is acceptable and staff very nice in general I'm not a real fan of the Arenal area (its not very beautiful and may look a bit run down in... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

if you are thinking of booking this hotel DONT! If you have already booked this hotel CANCEL it! I stayed at Reina Del Mar from Tuesday 4th August till 11th August, I could not slate this hot anymore it is just dreadful. my friend and I booked this hotel through Teletext Holidays and gave us the Impression the rooms had... More 

Was this review helpful? Yes 5

Travelers are raving about these El Arenal hotels

Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

July 28 2015 NOT FAMILY FRIENDLY AT ALL!!! Surrounded and overlooked by high rise, run down, hotels/flats. Not a pleasant site. The hotel blocks out the sun until the afternoon so you are sitting in the shade until then! The pool is not very big seeing as the hotel has 180 rooms. If there were 10 or more people in... More 

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. We are very sorry and would like to apologise for the mentioned circumstances. We would like to confirm that, for the assurance of the... More 

Whitchurch, United Kingdom
2 reviews
2 of 5 stars Reviewed 4 weeks ago

If I where 18 again it would have been a great holiday. Lots of noise. Waking up early from doors being beaten down by young people forgetting their room keys and knocking on ever others doors. I have never eaten somewhere so poor for food. It was the cheapest of cheap terrible. Drinks were OK when they had it. I... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. We are very sorry and would like to apologise for the troubles of the other guest. We would like to confirm that, for the assurance... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 15, 2015

Stayed here 30 June to 14 July full of young Germans and Dutch noise on a night was terrible doors banging till after 6 am , we were woken up twice by people knocking on our door at 3.50 and 5.am having came to wrong door rooms far to hot , hired a fan for 18 euros for our stay... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. Our restaurant offers a big choice on warm and cold dishes in the form of a buffet three times a day and for extended meal... More 

Birmingham, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 6, 2015

We stayed at this hotel from 3rd-5th May 2015, with a small child (2 years). We had a late check inn and as we requested, we had some meals left for us in a restaurant. We had very quick and pleasant check inn, there was a very nice man(reception staff) and very helpful. We had a nice room (911) which... More 

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked the location of our hotel. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. After having read your critique with care, we apologise that our hotel did not... More 

London, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 6, 2015

What can I say.. I read some of the reviews and they were a little disheartening.. However I have just returned back from my holiday and I had a wonderful time at the hotel... If staff are reading this review, we were the two only black ladies at the hotel last week :) Lovely hospitality, nice food, welcoming staff. It... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have enjoyed your holiday in our hotel and that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More 

Kaunas, Lithuania
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 2, 2014

Nice hotel with very good reception, pretty hall, very good spacy room with pretty big balkony, where you can drink wine and enjoy warm evenings. Dinner is over any expectaions - plenty choice of meat, fish, vegetables, fruits and desserts!!! I would mention some problems - too hard bed and not so copmfortable pillow. Also, would be nice to have... More 

Was this review helpful? Yes 4
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hoteland that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after... More 

Sibiu
2 reviews
3 of 5 stars Reviewed November 9, 2014

The location was good, walking distance to the beach and shops&restaurant area, although the climb to the hotel was pretty steep. The design and furniture in the room is a bit old, but it was very clean (great cleaning staff) and the bathroom was good. No hairdryer and no AC, so if you're going there in the summer ask for... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We would like to thank you for your constructive criticism and confirm that we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible. We would be happy to welcome you again in our hotel or in one... More 

Bootle, United Kingdom
1 review
3 of 5 stars Reviewed October 18, 2014

Very hilly which. Is not mensionin the sales pitchvery difficult pushing a wheelchair up the hill also the pavement are poor the hotel is a it old fashion but very clean a credit to the cleaning staff .all the staff where very helpfully one down side. If you have a wheelchair you have to go though the kitchen to the... More 

Was this review helpful? Yes
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