We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

HSM Reina del Mar

C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
Hotel amenities
HSM Reina del Mar
Book on
TripAdvisor
Trusted partner. We work with HotelsClick to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #16 of 49 Hotels in El Arenal
A recent review
4 of 5 stars Reviewed May 6, 2015
Julia x Birmingham, United Kingdom
Add Photo Write a Review

246 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    25
    78
    83
    34
    26
See reviews for
27
122
7
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (246)
  • Mar-May only
    (33)
  • Jun-Aug only
    (102)
  • Sep-Nov only
    (90)
  • Dec-Feb only
    (21)
All months
Whitchurch, United Kingdom
2 reviews
2 of 5 stars Reviewed 2 days ago NEW

If I where 18 again it would have been a great holiday. Lots of noise. Waking up early from doors being beaten down by young people forgetting their room keys and knocking on ever others doors. I have never eaten somewhere so poor for food. It was the cheapest of cheap terrible. Drinks were OK when they had it. I... More 

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here 30 June to 14 July full of young Germans and Dutch noise on a night was terrible doors banging till after 6 am , we were woken up twice by people knocking on our door at 3.50 and 5.am having came to wrong door rooms far to hot , hired a fan for 18 euros for our stay... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. Our restaurant offers a big choice on warm and cold dishes in the form of a buffet three times a day and for extended meal... More 

Travelers are raving about these El Arenal hotels

4 of 5 stars
Show Prices
4 of 5 stars
Show Prices
4.5 of 5 stars
Show Prices
Birmingham, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 6, 2015

We stayed at this hotel from 3rd-5th May 2015, with a small child (2 years). We had a late check inn and as we requested, we had some meals left for us in a restaurant. We had very quick and pleasant check inn, there was a very nice man(reception staff) and very helpful. We had a nice room (911) which... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked the location of our hotel. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. After having read your critique with care, we apologise that our hotel did not... More 

London, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 6, 2015

What can I say.. I read some of the reviews and they were a little disheartening.. However I have just returned back from my holiday and I had a wonderful time at the hotel... If staff are reading this review, we were the two only black ladies at the hotel last week :) Lovely hospitality, nice food, welcoming staff. It... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have enjoyed your holiday in our hotel and that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More 

Kaunas, Lithuania
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 2, 2014

Nice hotel with very good reception, pretty hall, very good spacy room with pretty big balkony, where you can drink wine and enjoy warm evenings. Dinner is over any expectaions - plenty choice of meat, fish, vegetables, fruits and desserts!!! I would mention some problems - too hard bed and not so copmfortable pillow. Also, would be nice to have... More 

Was this review helpful? Yes 4
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hoteland that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after... More 

Sibiu
2 reviews
3 of 5 stars Reviewed November 9, 2014

The location was good, walking distance to the beach and shops&restaurant area, although the climb to the hotel was pretty steep. The design and furniture in the room is a bit old, but it was very clean (great cleaning staff) and the bathroom was good. No hairdryer and no AC, so if you're going there in the summer ask for... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We would like to thank you for your constructive criticism and confirm that we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible. We would be happy to welcome you again in our hotel or in one... More 

Bootle, United Kingdom
1 review
3 of 5 stars Reviewed October 18, 2014

Very hilly which. Is not mensionin the sales pitchvery difficult pushing a wheelchair up the hill also the pavement are poor the hotel is a it old fashion but very clean a credit to the cleaning staff .all the staff where very helpfully one down side. If you have a wheelchair you have to go though the kitchen to the... More 

Was this review helpful? Yes
Buzias, Timis, Romania
1 review
4 of 5 stars Reviewed September 30, 2014

Location: /GOOD: Under 10 minutes to the beach , away from the noisy beach alley. /WARNING: If you rent a car, there is a real problem with parking places ( in all Mallorca ). Nothing to do with the hotel Hotel: /GOOD: Nice reception with very confortable sofas , nice restaurant with a beautiful garden view. Clean pool area. Aircon... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and its location and that you have enjoyed your holiday Our staff in specially our cleaning workforce will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you... More 

Devon, United Kingdom
1 review
1 of 5 stars Reviewed September 29, 2014

The hotel is no where near as nice as the pictures! While staff are all excellent and helpful, the complex is very poor and needs a lot of upgrading starting with the rooms. The room could be probably the worst representation of a 3 star hotel. The pool area is very poor and not comfortable for the number of people... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. Our restaurant offers a big choice on warm and cold dishes in the form of a buffet three times a day and for... More 

Kyiv, Ukraine
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 20, 2014

Everything is fine! Breakfast is good, dinner is very very good! Service is nice! Good people on the reception. Good location. 10 minutes to the beach. One disadvantage is absence of air conditioner in the room.

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would be happy to welcome you again in our hotel or in one of the hotels... More 

Questions? Get answers from hotel staff and past guests. Ask a question

191 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (152)
Viewed
Pool/beach area (35)
Viewed
Hotel & grounds (48)
Viewed
View from room (22)
Viewed
Family/play areas (3)
Viewed
Dining (8)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (3)
Viewed
Room/suite (6)
Viewed
Other (26)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Pool/beach area (7)
Viewed
Hotel & grounds (10)
Viewed
Room/suite (8)
Viewed
Dining (13)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near El Arenal
0.1 mi away
Hotel Don Pepe
Hotel Don Pepe
#1 of 49 in El Arenal
4.0 of 5 stars 219 reviews
0.2 mi away
Ipanema Park
Ipanema Park
#18 of 49 in El Arenal
3.0 of 5 stars 242 reviews
0.2 mi away
whala!beach
whala!beach
#10 of 49 in El Arenal
3.5 of 5 stars 251 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Mediodia
Mediodia
#22 of 49 in El Arenal
3.0 of 5 stars 198 reviews
0.1 mi away
Mediterranean Bay Hotel
Mediterranean Bay Hotel
#2 of 49 in El Arenal
4.0 of 5 stars 590 reviews
0.3 mi away
Be Smart Alea
Be Smart Alea
#3 of 49 in El Arenal
4.0 of 5 stars 245 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay