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HSM Reina del Mar

3.0 of 5
C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
Hotel amenities
HSM Reina del Mar
Best prices for: 1 room 1 guest
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Ranked #12 of 49 Hotels in El Arenal
A recent review
4 of 5 stars reviewed 1 week ago
sandralove London, Canada
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228 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

What can I say.. I read some of the reviews and they were a little disheartening.. However I have just returned back from my holiday and I had a wonderful time at the hotel... If staff are reading this review, we were the two only black ladies at the hotel last week :) Lovely hospitality, nice food, welcoming staff. It... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have enjoyed your holiday in our hotel and that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More 

Kaunas, Lithuania
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 2, 2014

Nice hotel with very good reception, pretty hall, very good spacy room with pretty big balkony, where you can drink wine and enjoy warm evenings. Dinner is over any expectaions - plenty choice of meat, fish, vegetables, fruits and desserts!!! I would mention some problems - too hard bed and not so copmfortable pillow. Also, would be nice to have... More 

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hoteland that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated; after... More 

Sibiu
2 reviews
3 of 5 stars Reviewed November 9, 2014

The location was good, walking distance to the beach and shops&restaurant area, although the climb to the hotel was pretty steep. The design and furniture in the room is a bit old, but it was very clean (great cleaning staff) and the bathroom was good. No hairdryer and no AC, so if you're going there in the summer ask for... More 

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4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We would like to thank you for your constructive criticism and confirm that we have passed this information on to the person who is responsible for that area in order to ensure improvement where possible. We would be happy to welcome you again in our hotel or in one... More 

Bootle, United Kingdom
1 review
3 of 5 stars Reviewed October 18, 2014

Very hilly which. Is not mensionin the sales pitchvery difficult pushing a wheelchair up the hill also the pavement are poor the hotel is a it old fashion but very clean a credit to the cleaning staff .all the staff where very helpfully one down side. If you have a wheelchair you have to go though the kitchen to the... More 

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Buzias, Timis, Romania
1 review
4 of 5 stars Reviewed September 30, 2014

Location: /GOOD: Under 10 minutes to the beach , away from the noisy beach alley. /WARNING: If you rent a car, there is a real problem with parking places ( in all Mallorca ). Nothing to do with the hotel Hotel: /GOOD: Nice reception with very confortable sofas , nice restaurant with a beautiful garden view. Clean pool area. Aircon... More 

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4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and its location and that you have enjoyed your holiday Our staff in specially our cleaning workforce will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you... More 

Devon, United Kingdom
1 review
1 of 5 stars Reviewed September 29, 2014

The hotel is no where near as nice as the pictures! While staff are all excellent and helpful, the complex is very poor and needs a lot of upgrading starting with the rooms. The room could be probably the worst representation of a 3 star hotel. The pool area is very poor and not comfortable for the number of people... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. Our restaurant offers a big choice on warm and cold dishes in the form of a buffet three times a day and for... More 

Travelers are raving about these El Arenal hotels

Kyiv, Ukraine
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 20, 2014

Everything is fine! Breakfast is good, dinner is very very good! Service is nice! Good people on the reception. Good location. 10 minutes to the beach. One disadvantage is absence of air conditioner in the room.

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would be happy to welcome you again in our hotel or in one of the hotels... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 19, 2014

Great hotel, staff very friendly and helpful nothing to much trouble, food for both breakfast was both varied and tasted great. All in all a fantastic place to stay, would stay here on my next holiday without a doubt

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. Your concerns and... More 

Oradea, Romania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 11, 2014

I liked this hotel very much. the staff was nice and friendly, our room was great with a great view.i asked for a room at an upper floor with pool view and that's what i got. Food was ok. I wish thay had a better wifi in the lobby. it didn't work most of the time.

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you liked the meals on offer at our restaurant. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid... More 

Senior Contributor
21 reviews 21 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 8, 2014 via mobile

The room was big enough but very basic with small TV and towels a little bit old and ripped... We went on half board, the breakfast was acceptable however dinner was cheap ( lots of choice but quality of food wasn't great) I guess that was to be expected considering we paid around £35 per night. Swimming pool is pretty... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and its location. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism and confirm that we... More 

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