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All 50 El Arenal hotels

HSM Reina del Mar

3.0 of 5 Hotel   |   C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
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HSM Reina del Mar
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43%
Ranked #9 of 50 hotels in El Arenal
A recent review
3 of 5 stars reviewed 4 weeks ago
Bongo1966 Glasgow, United Kingdom
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171 people have reviewed this hotel

Traveler rating
    13
    59
    58
    26
    15
See reviews for
17
69
7
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice and clean. No other English, only Spanish which isn't a problem, although manners do not match up to English high standards! Food left a lot to be desired. Room maids were fantastic. Could be a little noisy at times.

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review
Google Translation

Estimado cliente, Muchas gracias por sus amables comentarios. Nos alegra saber que le ha gustado nuestro hotel y que ha... More

Alicante Province, Spain
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 25, 2014 via mobile

The hotel is situated a short walk from the beach in an area which relies entirely on beach tourism in the summer. Bus stop to Palma in easy walking distance. Rooms are small and in need of update. The hotel was probably built in the 70’s and installations date from then. No air conditioning in rooms but ample terrace overlooking... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Guest, Thank you for your comments and for sharing your experiences with us. We are really sorry that our hotel was not like you have expected. Please, don't think that our hotel staff don't trust our guests but if there is a deposit for the remote control and the hair dyer is just to avoid possible troubles. Anyway, we... More

Romford, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 6, 2013

Im not usually one to write reviews, but as I use them to determine where I stay, I thought I should return the favour! After reading reviews and speaking to OntheBeach rep, I thought it would be a nice place to stay for me and my children, so between me and my daughter we put are good and bad points... More

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and you have spent a good vacation We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be happy about your positive... More

telford
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 5, 2013

We stayed in October and did geta great price on the hotel as it was coming to the end of the season. the rooms are small but all you need really. No hairdryer in the room tho which was a pain as i didnt take one with me. The hotel was mostly full with German guests and we found that... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, we are grateful for your evaluation and your remark. We feel sorry to read that the stay in our hotel didn’t come up to your didn’t satisfy your demands, because we use to appreciate a lot the remarks and the suggestions of our guests. We have taken have noticed your opinion and we passed this information to the... More

Tunbridge Wells, England, United Kingdom
1 review
3 of 5 stars Reviewed October 30, 2013

my husband & I have just returned from our holiday(october2013)we stayed at this hotel was very central, staff very friendly room cleaned every day clean sheets & towels everyday, food was good large selection everyday, near a bus stop easy to go to Palma & surrounding places. only critersisiam is television was just for German guests although their was a... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are happy to know, that you liked our hotel and that you liked our Service and that you enjoyed our meal. We have taken cognizance your opinion and we passed this information to the person , who is in charge of your concern. - Our employees will be... More

Mesa, Arizona
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 7, 2013

Had a wonderful stay at his Hotel. Rooms were not too large but adequate. Rooms were clean and maid Service was excellent. Had a room on the 4 floor facing the pool area. The bar always played music but stopped at midnight so wasn't really a bother. Food was very good large selection for both Breakfast and Dinner. Everyone should... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More

1 review
4 of 5 stars Reviewed October 6, 2013 via mobile

Had great time at this hotel.The selection of food was great.Rooms are not huge but we didn't spend much time there anyway. Was clean and tidied every day.5mins walk to the beach and shops and restaurants. Would definitely recommend and would go back again.

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More

Odorheiu Secuiesc, Romania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 4, 2013

Hello! My husband and I have been staying at this hotel for one week, this year (2013), in September. Actually, we went to Mallorca (and to this hotel) for our honeymoon. Everything was exceptional: the hotel, the food, the staff, the people living there!! Everyone was friendly and helpful. We got the information we needed all the time. I don't... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More

Luton, United Kingdom
1 review
4 of 5 stars Reviewed September 27, 2013

I stayed here for 1 week from the the 28/08/13 until 03/09/13 i had be allocated room 121 this overlooked the pool area.The rooms were clean and well equipped basic furnishings with a balcony.the beach is only a 10 minute walk away but beware the trip back is up a fairly steep hill,this area is very popular with the germans... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, we are grateful for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. Our employees will be... More

Manchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 18, 2013

I stayed at the Reina Del Mar on the 7th floor last week with my partner. First of all I wouldn't recommend this hotel for families as there is no entertainment for the kids and I wouldn't really say the area is child friendly. My only negative about the hotel is that the food was just ok. There was plenty... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and your commentary. We are glad to know, that you liked our hotel and its location and that you have spent a good vacation. We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern. We would be happy to... More

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Additional Information about HSM Reina del Mar

Also Known As:
Reina Del Mar Hotel
Reina Del Mar El Arenal
HSM Reina Del Mar El Arenal, Majorca
Address: C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > El Arenal
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #9 of 50 hotels in El Arenal
Price Range (Based on Average Rates): $
Hotel Class:3 star — HSM Reina del Mar 3*
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as lively and cheerful atmosphere. In summer it is popular among young people, who choose this hotel for its good price – quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from February to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, ideal to go by tourist train, by bike or simply walking. The famous area of “Bierstrasse” with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park “Palma Aquarium”, one of the biggest in Europe, is situated 4 km away from the hotel. The water park “Aquacity” is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Náutico de S´Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All with bathroom, telephone, WIFI (extra charge), satellite TV and balcony.GASTRONOMY: The hotel offers half board or full board. Air conditioned restaurant offers in buffet style a big selection of cold and hot dishes, variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: The terrace with a swimming pool for adults, with a separate space for children, surrounded by sunbeds and sunshades. Bar service at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week. ... more   less 
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