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All 49 El Arenal hotels

HSM Reina del Mar

3.0 of 5 Hotel   |   C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
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Ranked #12 of 49 Hotels in El Arenal
A recent review
4 of 5 stars reviewed yesterday
TatianasS87 Kyiv, Ukraine
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204 reviews from our community

Traveler rating
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    69
    66
    29
    21
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22
92
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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  • English first
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  • Polish first
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English first
Kyiv, Ukraine
1 review
4 of 5 stars Reviewed yesterday NEW

Everything is fine! Breakfast is good, dinner is very very good! Service is nice! Good people on the reception. Good location. 10 minutes to the beach. One disadvantage is absence of air conditioner in the room.

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great hotel, staff very friendly and helpful nothing to much trouble, food for both breakfast was both varied and tasted great. All in all a fantastic place to stay, would stay here on my next holiday without a doubt

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Oradea, Romania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I liked this hotel very much. the staff was nice and friendly, our room was great with a great view.i asked for a room at an upper floor with pool view and that's what i got. Food was ok. I wish thay had a better wifi in the lobby. it didn't work most of the time.

Was this review helpful? Yes 1
Contributor
15 reviews 15 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The room was big enough but very basic with small TV and towels a little bit old and ripped... We went on half board, the breakfast was acceptable however dinner was cheap ( lots of choice but quality of food wasn't great) I guess that was to be expected considering we paid around £35 per night. Swimming pool is pretty... More

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Aberdeen, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When my partner & I booked this hotel I was excited to arrive but on the lead up to the holiday I discovered the reviews weren't that great and to be honest they are true. Bad points & good points below: Good Points: 1. Pool area is nice, clean, people do not hog the sun beds and the pool itself... More

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Bradford, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here the last week of August 2014. We found the staff very helpful and always happy to assist. There is ample room around if you want some in door quiet time which we found very relaxing at times when we wanted a little out of the sun time with it been 30 to 35 degrees... More

Was this review helpful? Yes 2
Birmingham, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived at this hotel at 1am on Friday morning to be greeted by a very polite receptionist who was expecting us. Room was basic but very clean. On some of the night their was lots of noise from other guests which on one occasion was addressed by the receptionist. It has mostly young German guests so noise and sleepless nights... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and its location and that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are... More

Naples, Italy
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 14, 2014

We stayed there last September, and it was a nightmre to find the hotel by car. We called the hotel for directions but the guy did not speak but broken english so we had to follow his directions in half-english-half-spanish, which is not pleasant if you jave no idea where to go. Plus, while giving me directions, he told me:... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are sorry to read that the service we offer did not meet your expectations. Our hotel has almost hundred percent occupancy during the whole year, which is why our staff make all they can to satisfy the needs of our clients, but sometimes it is hard to fulfil all... More

Travelers are raving about these El Arenal hotels

Selimbar, Romania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2014

Excellent food! The room though needs refurbishing, but all in all it is ok . The hotel is located close to the beach, but up a hill. Bus stations near the hotel, a supermarket just across the street! The area is quite noisy at night, therefore require a room on the upper floors! I enjoyed my staying here! I would... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you liked the meals on offer at our restaurant. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid... More

Nottinghamshire, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 31, 2014

Having stayed in many hotels - anything from a travel lodge to 5* in Singapore I'm afraid this is quite possibly the worst I have stayed in. I shall start with the negatives, I like to finish with positives. Firstly I feel the advertising of this hotel should be a little clearer. My daughter and I stayed 23/7 till 30/7,... More

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your positive remarks as well as your constructive criticism. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. We are very sorry and would like to apologise for the mentioned circumstances. We would like to confirm that, for... More

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Additional Information about HSM Reina del Mar

Address: C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > El Arenal
Price Range (Based on Average Rates): $
Hotel Class:3 star — HSM Reina del Mar 3*
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Also Known As:
Reina Del Mar Hotel
Reina Del Mar El Arenal
HSM Reina Del Mar El Arenal, Majorca

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