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All 49 El Arenal hotels

HSM Reina del Mar

3.0 of 5 Hotel   |   C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
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43%
Ranked #15 of 49 hotels in El Arenal
A recent review
3 of 5 stars reviewed 1 week ago
englandmartin england
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  • Reviews (174)
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174 people have reviewed this hotel

Traveler rating
    14
    55
    62
    25
    18
See reviews for
20
79
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2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
england
Contributor
17 reviews 17 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

When we arrived we were given room 821 it was very small with double bed but it was quite most of the time to sleep. Unfortunately the hotel has a lot of 18 - 30 groups staying shouting from balcanies at night and around the swimming pool during the day. The young people are always sitting around the reception which... More

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4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. Our receptionists will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We are sorry to read that your stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. After... More

Torrevieja, Comunidad Valenciana, Spain
Contributor
13 reviews 13 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I and our 2 sisters stayed in this hotel after being transferred by our agent at the last mimute.Glad we did as we looked at the hotel we were booked in and it was a dump.I have read some reviews on this hotel which make me sad.It is a great ,value for money hotel.It situation is not... More

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you appreciated our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated;... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Spent 10 days here with our two year old son at start of June 2014. It's basic room, bed and bath. Anything you want is at the cost of a deposit which is understandable as they have mainly 18-30 Germans in. The food is poor my son would not eat anything but chips but the staff in dining area were... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in our hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer... More

Penrith, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2014

First time we stayed in this hotel in 2011 and since then nothing has changed hotel still serves decent food, staff members are very friendly and polite. Our room was cleaned every day by the same lovely lady as last time. Swimming pool area was cleaned every morning as well. We had fantastic views and paid exactly the same price... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are happy to know that you liked our hotel and our service. Our employees will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel”... More

Lithuania
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 12, 2014

mixed feelings. We are from Lithaunaia and every time we go on holiday to Spain to 3 star hotel we get "surprised" how poor they look like. Lithuanian 3 star hotels look like 4+ star hotels in Spain... but its not about that. Its approx 3-5 mins walk from the beach, the area in summer is really noisy, young drunk... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Guest, Thank you for your evaluation and remarks. We are sorry to read that the stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways prove the high standard of service and customer... More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 11, 2014

Hotel is very good value for money. Rooms are decent size and we where on the top floor and had amazing view across the bay. Hotel was generally clean and staff friendly. Food was decent with different choices changed daily including. Reason not 4/5 for a couple reasons: No air conditioning in rooms and it gets very hot in rooms.... More

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are happy to know that you have enjoyed your holiday and that you liked our service. Our employees will be happy to learn of your positive remarks. We have taken note of your concerns and your suggestions and we have passed this information on to the person... More

Skipton, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 4, 2014

We stayed here 27th May 2014 for a week. It was a cheap deal and worked out less than taking our caravan to Prestatyn for the week! This hotel is lovely and clean, rooms were cleaned daily, with fresh towels and beds made. Rooms are standard hotel rooms, small bathroom with bath, toilet and sink. No hairdryer but didnt expect... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are happy to know that you liked our hotel and that you have enjoyed your holiday. Our employees will be happy to learn of your positive remarks. We have taken note of your concerns and we have passed this information on to the person who is responsible... More

Bournemouth, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 31, 2014

This Hotel was not the one we originally booked as our previous hotel was closed for refurbishment HOWEVER we were pleasantly surprised at the quality of this hotel and the facilities. Food was plentiful with a good choice,the room service was EXCELLENT clean and tidy and the staff "going the extra mile". Lovely pool and sea view! Was not over-crowded... More

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are happy to know that you liked our hotel and that you have enjoyed your holiday. Our employees will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 27, 2014 via mobile

As I travel alone, of course I get the room next to the elevator. An old one with hard stein doors. And they had put up a note in Spanish to close the door gently. How many Germans and Russians now Spanish?? The woman in the reception could Wnglish if you had a question, but if you complain she didn't... More

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review

Dear Guest, Thank you for your evaluation and remarks. We are sorry to read that the stay in our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests and we would be grateful if you could write an e-mail to our reservations department giving us more details about your concerns, as I would... More

Glasgow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 14, 2014

Nice and clean. No other English, only Spanish which isn't a problem, although manners do not match up to English high standards! Food left a lot to be desired. Room maids were fantastic. Could be a little noisy at times.

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at HSM Reina del Mar, responded to this review
Google Translation

Estimado cliente, Muchas gracias por sus amables comentarios. Nos alegra saber que le ha gustado nuestro hotel y que ha... More

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Additional Information about HSM Reina del Mar

Address: C/ Baleares S/N, 07600 El Arenal, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > El Arenal
Price Range (Based on Average Rates): $
Hotel Class:3 star — HSM Reina del Mar 3*
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Also Known As:
Reina Del Mar Hotel
Reina Del Mar El Arenal
HSM Reina Del Mar El Arenal, Majorca

145 photos of this hotel

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Amenities

Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool
Hotel Class
Official Description (provided by the hotel)
IN GENERAL: The 3* hotel HSM Reina del Mar offers good quality facilities and service, as well as lively and cheerful atmosphere. In summer it is popular among young people, who choose this hotel for its good price – quality relation, for being situated close to leisure area and attractive nightlife, and also for its proximity to the beach (300 m). The hotel opens from February to November. LOCATION: The hotel HSM Reina del Mar is situated in El Arenal, one of the most popular and visited resorts in Majorca. El Arenal, altogether with Playa de Palma, extends between the municipalities of Palma de Mallorca and Llucmajor and it is 4,5 km long. Its most important features are: its proximity to Palma de Mallorca (16 km) and the airport (9 km); being one of the longest and beautiful beaches in Majorca, its long sea promenade with countless bars, restaurants and shops, ideal to go by tourist train, by bike or simply walking. The famous area of “Bierstrasse” with its vibrant nightlife is only 1,5 km away from the hotel. Impressive marine park “Palma Aquarium”, one of the biggest in Europe, is situated 4 km away from the hotel. The water park “Aquacity” is situated 700 m away. The golf course Golf Son Antem is 7 km away. At its east end there is sports port Club Náutico de S´Arenal (Llucmajor). It is worth mentioning that there is an efficient public bus service to Palma de Mallorca and El Arenal, the bus stop is only 200 m away from the hotel. ROOMS: The hotel offers comfortable double and single rooms decorated with bright and lively colours. All with bathroom, telephone, WIFI (extra charge), satellite TV and balcony.GASTRONOMY: The hotel offers half board or full board. Air conditioned restaurant offers in buffet style a big selection of cold and hot dishes, variety of dessert and fruit. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: The terrace with a swimming pool for adults, with a separate space for children, surrounded by sunbeds and sunshades. Bar service at the pool. Air conditioned bar indoors. Spacious and comfortable air conditioned common areas. CHILDREN: Swimming pool for children. Also available baby cots and high chairs in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Safety deposit box to rent (at the reception). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Possibility to practice sports in the area, golf courses close by. Live music various times a week. ... more   less 
Number of rooms
180

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