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Napa Mermaid Hotel and Suites

Travelers' Choice award winner
45 Kryou Nerou, Ayia Napa 5344, Cyprus
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1 room 1 guest
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Napa Mermaid Hotel and Suites
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988 Reviews from our TripAdvisor Community

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Traveler rating
    757
    180
    43
    5
    3
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142
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22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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  • Hungarian first
  • Italian first
  • Norwegian first
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  • All months
    (988)
  • Mar-May only
    (204)
  • Jun-Aug only
    (444)
  • Sep-Nov only
    (266)
  • Dec-Feb only
    (74)
All months
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've been in this hotel for 9 days and there's absolutely no downside regarding our stay. Started with a warm welcome at the reception, friendly and helpful staff all over the hotel, great food and nice rooms. It's slightly outside of Ayia Napa, but within a footwalk of about 10min. We found that perfect after dinner to stroll around. Can... More 

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Oxford, United Kingdom
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is good as everyone points out here but for the price it charges it better we'll be. My view is that most reviewers on here are used to stds at British and European hotels which charge a fortune for crap. If comparing to Far East or Dubai or South Africa hotel stds then this hotel can't match those... More 

Was this review helpful? Yes 1
Wirral
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We are just in the lobby waiting for our taxi and we must recommend this hotel as from the moment we arrived to now the experience has been fantastic As soon as you arrive to the minute you leave you are greeted with friendly staff always going out of their way to help and always with a smile. The rooms... More 

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Larnaka City, Cyprus
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

i was visit napa mermaid for my summer holidays,great hotel with very friendly staff.the bedroom was very clean and very good view out of the balcone. Also excellent the taxicab-cy company that i used for my transfer.good service and very cheap prices http://taxicab-cy.com

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Florence, Italy
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Outstanding hotel. Great staff who are attentive and ready to help. Clean and comfortable. Great position. Away from the trash and noise in Agia Napa. Could not have asked for more. Cannot imagine anyone speaking badly about this place! Had a great time!

Was this review helpful? Yes 3
Limassol
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A hotel which will give you more than its expected. The best breakfast and dinner I ever had in a 4 star hotel. The rooms have anything you need. The staff wears clothes and a smile. We only had a little issue and the Hotels Manager really made everything right and made us feel that the guest are the priority... More 

Was this review helpful? Yes 2
Thessaloniki, Greece
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

the staff everywhere was excellent especially the waiters in bar and pool Andreas Christos and Nikolaos provided excellent service every time we asked for it. one of the most diverse and rich breakfast menus and definitely the best hotel service i had in Cyprus the past 7 years

Was this review helpful? Yes 2
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

In fairness, my wife and I were very impressed with this hotel- to the extent it felt far better than its official 3 star rating. The breakfasts were excellent in range and freshness, with staff cleaning tables quickly and efficiently. The rooms were usually cleaned well and early on in the day. We liked the fact new beach towels (in... More 

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london
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

Sad that i am writing this about a hotel my family and I visited last year then it was a pleasant experience as we loved the room, the hotel, the breakfast, the pool the everything but the standards were not as good this year seriously dropped. Could it be the austerity impact i don't know. I am a bit peeved... More 

Was this review helpful? Yes 3
Birmingham, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

we really liked the hotel a lot, but silly things annoyed us! My wife and I stayed here for 10 nights as we were in the area for a friends wedding. We arrived on Sunday 2nd August and Our 1st impressions of he hotel were that it looked really nice. On arrival we were told that we were being given... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Pool area(17)
  • Junior suite(13)
  • Very good(12)
  • Half board(8)
  • Sun loungers(5)
  • Nice touch(5)
  • Evening meals(4)
  • Short walk(4)
  • Top class(3)
  • Sea view(3)
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880 photos of this hotel

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Hotel & grounds (161)
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Dining (63)
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Pool/beach area (142)
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Room/suite (111)
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View from room (39)
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Bathroom (11)
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Business center/function rooms (3)
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Other (161)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (20)
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Executive Bungalow (23)
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Indoor Pool (5)
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Junior Suite (21)
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Pool (28)
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Restaurants and Bars (16)
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The Hotel (36)

Management photos: Courtesy of the property manager

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Dining (13)
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Room/suite (8)
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Hotel & grounds (13)
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Pool/beach area (1)
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Other (5)
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