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Mercure Hotel Frankfurt Eschborn Ost

GreenLeadersBronze level
4.0 of 5
Helfmann Park 6, 65760 Eschborn, Hesse, Germany
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Mercure Hotel Frankfurt Eschborn Ost
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Ranked #1 of 7 Hotels in Eschborn
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 4 weeks ago
Charlotte F
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161 reviews from our community

Traveler rating
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    83
    39
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41
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean rooms which are a good size. Single beds are a bit small. Internet connection was not really strong, which could be better for a business hotel. Breakfast is good and lot of choice. We had to pay for parking, according to me this could have been for free.

Was this review helpful? Yes
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, Thank you very much for sharing your recent experience at the Mercure Hotel Frankfurt Eschborn Ost. We’re glad that you were especially satisfied with our rooms and the quality of our breakfast. Regarding the internet connection, we have optimized the high speed link in order to avoid any future connectivity problems. We look forward to welcoming you again... More 

Frankfurt
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great value for money, modern rooms even though the hotel building was constructed in the 1980s. Customer service at the front desk was very good: I even got an upgrade to a privilege room. I really enjoyed the large buffet breakfast. The location is quite practical, right in the Helfmann Business Park. All in all I had a great stay.... More 

Was this review helpful? Yes 4
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

New Orleans, Louisiana
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

The hotel is adorable; our first impression was how clean the lobby looked. The receptionists were very friendly and helpful. Check in went fast and smooth, which was great as we were very tired after our journey. The room was nice, very clean and the lighting added a warm effect. The bathroom was good and clean too, no problems here.... More 

Was this review helpful? Yes 3
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Odense
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 13, 2015 via mobile

I stayed there for three nights, area was a business park outside Frankfurt, relatively good connected with the railway. A shuttlebuss circulated bringing guets to and from the station nearby. Food on the hotel was standard, the evening buffet was really not that good. Rooms standard, funktional and clean. All in all, not at hotel to go for another time.

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ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience.... More 

Hertfordshire
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 23, 2015

I have stayed at this hotel twice now and it is a more than acceptable hotel. The staff are helpful and efficient and the rooms are comfortable. Breakfast is extensive and good quality. The Hotel is walking distance from two main commercial areas in Eschborn; one around the hotel (including large supermarkets and restaurants) and one that is a 10... More 

Was this review helpful? Yes 1
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 28, 2015

After a tough business day I finally made it to the Mercure Eschborn Ost. A steak night was on, so I gladly ordered and enjoyed my juicy steak accompanied by fine red wine. Service was friendly without overselling the specials. I crashed out without testing the fast wifi connection. Should it stop raining by tomorrow, this will have been a... More 

Was this review helpful? Yes 3
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

1 review
4 of 5 stars Reviewed January 24, 2015

Overall a good place to stay, but a little far from downtown. Friendly and helpfull staff. Pretty close to several markets. Breakfast and dinner were good. the free internet connection could be better as well as the bed covers, too small.

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, Thank you very much for sharing your recent experience at the Mercure Hotel Frankfurt Eschborn Ost. We’re glad that you were especially satisfied with our employees, the quality of our restaurant as well as our location. Regarding the internet connection, we have optimized the high speed link in order to avoid any future connectivity problems. Regarding the covers,... More 

Zurich, Switzerland
Senior Contributor
45 reviews 45 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 4, 2015

Reception = very good service, they asked for final invoice and checkout during check-in (I like this for quick leaving next morning) Room = clean Very good for business trip Tip for a small dinner at Hotel Bar: Order a mixed salad with chicken stripes, is very good but not on the card :-)

Was this review helpful? Yes
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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