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Mercure Hotel Frankfurt Eschborn Ost

GreenLeadersBronze level
Helfmann Park 6, 65760 Eschborn, Hesse, Germany
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1 room 1 guest
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Mercure Hotel Frankfurt Eschborn Ost
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182 Reviews from our TripAdvisor Community

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Traveler rating
    29
    98
    42
    9
    4
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46
10
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105
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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  • Dutch first
  • English first
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  • German first
  • Italian first
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  • Russian first
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English first
  • All months
    (182)
  • Mar-May only
    (39)
  • Jun-Aug only
    (65)
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    (34)
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Surrey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel for a stopover on the way down to Austria and on our return to the UK. We always stay in an Accor Hotel as we have always found them to be of a good standard. Sadly, this is the worst one of the group we have stayed at. The staff at reception were incredibly grumpy.... More 

Was this review helpful? Yes
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. We are very sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Warwick, United Kingdom
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely clean friendly hotel. Staff very helpful. Rooms clean and very comfortable beds. Loved the swimming pool and sandy beach area. Breakfast was excellent, lots of choice and very organised. Very quiet at night.

Was this review helpful? Yes 1
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear DEF2802, What a superb review on Tripadvisor from the West Midlands! There is no better way to start a weekend. Kind regards from Europe's sunny geographic center Your Mercure Hotel Frankfurt Eschborn Ost More 

Antwerp, Belgium
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

unfriendly staff. No internet in the room,the sleeping sofa for the kids has no matrnice .. We had a terrible stay our kids could not sleep on the hard sofa with no matrass, on top of it there was no Internet, and the airco did not work. We reported this upon check out and the duty manager, woman with glasses... More 

Was this review helpful? Yes
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. We are very sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

Albuquerque, New Mexico
Level Contributor
467 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 465 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed in this hotel several times on business and found it ideal for our purposes. These are the pros & cons: Pros: The location is very good. It is not too far from the airport and there are means of transportation to move around. The food is just fantastic. I do not know if it is the same... More 

Was this review helpful? Yes 1
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. We will share your comments with the team. Your suggestion are very helpful. We will forward your suggestion to our planning office for furniture, products and articles. Thank you again for sharing your... More 

Stockholm, Sweden
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 21, 2015

I was on my way to Switzerland so I decided to rest overnight in this hotel. Good sleep, and good breakfast. There are free shuttle buses to the nearest train station (till 19.00) then about 15 min till city. The surrounding is just companies. Probably there is more to see in Eschborn center close to train station.

Was this review helpful? Yes
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Your Mercure Hotel Frankfurt Eschborn Ost More 

Kamloops, Canada
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 19, 2015

We stayed with our family for two night and had three rooms here. We chose the place because of the pool and beach. That was definitely enjoyed for an evening! The rooms are clean and comfortable. The staff was friendly. My two complaints are the amount of wasps buzzing around the hotel. I got stung just getting out if the... More 

Was this review helpful? Yes
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, thank you very much for your comment regarding your stay. Your opinion will help us to continue our service range and make your stay even more pleasant and comfortable in the future. It´s always a pleasure to receive positive feedback. Thank you also for your comment regarding the internet access. We apologize for any inconvenience you had to... More 

Sepsiszentgyorgy (Sfantu Gheorghe)
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 16, 2015

The hotel was very nice, the rooms clean, stylish. The restaurant was very nice, there always was a rich breakfast and dinner, including Camembert cheese and salmon. Free wifi, of course, but slow. It's in a very quiet place, so it's got that going for it, which is nice :D. Amm, since i visited Frankfurt in May, I couldn't use... More 

Was this review helpful? Yes 1
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. Your opinion is very important to us and will help us to continue our service range and make your stay even more pleasant and comfortable in the future. Thank you again for sharing... More 

Planet Earth Wannabe
Level Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed July 4, 2015

Minimal hotel for business needs. Located between the offices makes it accessible by foot. Very basic hotel for a few nights only. The staff were all very friendly and helpful. Hotel needs to replace their mattresses and improve the food. Cute and different touch with the gummy bears on my pillow at night!

Was this review helpful? Yes
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, Thank you very much for your feedback. We are very pleased that you were satisfied with our service and especially we are happy about your comments regarding the friendliness of our staff. The mattress is a new high-quality product. When choosing, it was important for us that the mattress has a high quality of sleep. We regret that... More 

Greenford, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 27, 2015

Stayed here for only one night due to a work trip. Check in was painless, quite quick and the staff spoke excellent English - which was great as my German is very rusty ! My room was clean and a tad basic. One thing that I didn't like was the pictures on the walls - a tad scary!! I liked... More 

Was this review helpful? Yes 2
ESCH0491, Leiter Gästebetreuung at Mercure Hotel Frankfurt Eschborn Ost, responded to this review

Dear Guest, thank you very much for your comment regarding your stay in our Mercure. It is a pleasure to receive positive feedback. Your opinion will help us to continue improving our service range and make your stay at our Mercure Hotel even more pleasant and comfortable in the future. We will be very glad to welcome you again in... More 

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