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Mercure Hotel Frankfurt Eschborn Helfmann-Park

GreenLeadersBronze level
Helfmann-Park 1, 65760 Eschborn, Hesse, Germany
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Mercure Hotel Frankfurt Eschborn Helfmann-Park
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89 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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  • English first
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  • German first
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Hamburg, Germany
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a typical business hotel. Rooms are small but clean. Bathroom small but very clean and functional. Breakfast good, large variety at the buffet including a lot of fruits and healthy items. Staff friendly and professional.

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Saffron Walden, United Kingdom
Level Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed June 18, 2015

Just stayed for a week on business. Lots of positives including good location, clean rooms, modern, nicely decorated and some super helpful staff. Service is probably the main issue here. No towels one day, no Laundry bag another. Confusion over whether they offered room service that day nor not (a Monday)... They didn't. On several occasions at breakfast the buffet... More 

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Osaka Prefecture, Japan
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 3, 2015

A standard German chain hotel quite old and nothing specials. The location is also boring. I recommend only for business near here. The room is clean. I talked with only three young staffs but they were friendly. It's quite far from S-Bahn station but possible to work to there (about 10-15min.).

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Los Angeles, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 17, 2015

We booked this hotel with Priceline for two person/twin beds. Upon arrival, the front desk boy who barely spoken any English could not find our reservation information at first. Then owner attempt to charge us more since only one person was booked on hotel computer system. Until we shown him the print out from Priceline confirmation he finally gave us... More 

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Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed April 25, 2015

Stayed here for three nights this week on business. Had checked in online so expected to be given my key and away. But no, 1 reception girl was busy with a couple and 1 guy was on the phone. He finished the call, came towards me, the phone rang again and he just had to answer that first. So I... More 

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Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 29, 2015

stayed 2 nights to visit friends in Frankfurt. Friendly reception, very efficient and professional, room good , good Wifi, only lacks an in-room safe, very convenient free shuttle to train station 5 min from hotel and fast access to downtown Frankfurt. Thanks a lot, we we enjoyed the short stay

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Sarah B, Manager at Mercure Hotel Frankfurt Eschborn Helfmann-Park, responded to this review

Thank you very much for your stay and for your comment. We are very pleased that you were satisfied with the location and with the services provided. Your comment is very important for us and will contribute to enhance our service in the future. Once again thanks a lot and we will be pleased to welcome you again in Eschborn.... More 

Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 10, 2015 via mobile

First time visit on works business. This hotel was very nice simple clean and well thought out. The draft beer was excellent we did eat in the restraint which was very limited on choice mostly steaks. But the steak was excellent one of the best I've had in a while. If your only going to do a few choices you... More 

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Weybridge, United Kingdom
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed November 23, 2014 via mobile

Stayed 1 night whilst visiting nearby office. It is clean, it is efficient and the bed was ok. Bathroom was clean and shower and hairdresser worked ok. Has it got any charm or atmosphere? No. Would I want to stay if I was not on business? No. It is just a hotel bed in a nice clean shell and the... More 

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Dusseldorf, Germany
Level Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed November 13, 2014

Very slow and complicated check-in, the staff didn't have a clue about my booking. I just didn't understand why and how that could be the case as I had booked via their booking internet site. It was a strange Mercure hotel without a mini bar fridge in the room. The scaffolding topped it off blocking light but of course that's... More 

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