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Hotel Bergkristall

Oberlech 382, Lech 6764, Austria
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Hotel Bergkristall
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Hotel Bergkristall
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28 Reviews from our TripAdvisor Community

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Traveler rating
    15
    4
    2
    2
    5
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12
7
Solo
0
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (28)
  • Mar-May only
    (8)
  • Jun-Aug only
    (0)
  • Sep-Nov only
    (0)
  • Dec-Feb only
    (20)
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London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 23, 2015

We sat down at 1:15pm and didn't get our food until after 3pm. It would have been ok if the waitress and staff were apologetic but they were completely uninterested and defensive. We tried to talk to the manager but got no attention from him either. Such a shame because it's a beautiful spot and the food (once it finally... More 

Was this review helpful? Yes
jwrann, Inhaber at Hotel Bergkristall, responded to this review

Thank you for your feedback, even it is a big complaint, but as you know you only can learn by mistakes. We apologise for all the inconveniences you had that day at lunch on our terrace. As far as I can tell you was the reason for long waiting times that nearly all our guests (more than 100) came around... More 

London, United Kingdom
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 18, 2015

I have stayed many times at the Bergkristall when my children were little as it is right by the nursery slope. Now the children are grown up we prefer to ski St.Anton, but I go back and see the family Wrann at least once if not twice to eat lunch there. If the weather is sunny they have a large... More 

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jwrann, Inhaber at Hotel Bergkristall, responded to this review
Google Translation

Vielen Dank für Ihre sehr aufmunternde Beurteilung unserer Leistung, die wiederum Ansporn ist täglich unser Bestes zu geben um zufriedene... More 

Zug, Switzerland
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed February 12, 2015

I stayed for 4 nights with my husband on a get away without kids. The setting and location in Oberlech are perfect - ski down path in morning to a T bar lift that takes 1 min and you are on the slopes and ski back along same path from other direction when returning. Bergkristall is a small boutique style... More 

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Switzerland
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 3, 2015

I regularly come to Lech for the past 15 years and this Hotel is surely an excellent choice. With 40+ rooms it is big enough to offer an amazingly beautiful spa that is very quite due to the fact that it is adult only, but yet it has all the charm of a family run mountain hotel. Being from the... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed February 25, 2014

This was our fourth visit to Oberlech, always staying at the Goldener Berg. We had a great Skiing Instructor called Bernt again this year who recommended we go to lunch at the Bergkristall. What an amazing choice of food, with around 6 daily specials, traditional Austrian dishes, oysters, fresh fish, beef tartar, white truffle risotto with scallops, and much more.... More 

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New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 2, 2014

I totally agree with the reviewer who wrote all about their experiences with the manager lady. She is simply unacceptably rude and way out of line. She does more disservice to the hotel than they can imagine. Also, the hotel has no lobby area, which is just weird for a ski hotel where lounging in a comfortable environment perhaps near... More 

Was this review helpful? Yes 4
jwrann, Inhaber at Hotel Bergkristall, responded to this review
Google Translation

Vielen Dank für Ihr Feedback. Es ist schade, dass Sie nicht während Ihres Aufenthaltes in unserem Haus Ihr Missfallen direkt... More 

Athens, Greece
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed January 19, 2014 via mobile

I recently stayed at the hotel over the Xmas period with my husband and friends making up a group of 11 people. We have been traveling to the area for a number of years now staying at a lovely family run hotel in Zurs but decided to opt for Bergkristall for a change this year particularly as we wanted to... More 

Was this review helpful? Yes 11
Athens, Greece
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 30, 2013

the hotel is fine , clean and well situated but the owners and especially the wife is a complete disaster for the overall tourism of the place. She has bad reputation because of her rudeness and besides that, she thinks that runs the "el bulli" of the Alps.Tastefull food and nice buffet.Thats all.Certainly there are other places where you can... More 

Was this review helpful? Yes 7
Turkey
Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed March 20, 2013

We did not stay in the hotel, though I love the interior design - it is a modern interpretation of an alpine Hotel and nicely done with lots of taste! we came back for the 2nd time for having lunch on its beautiful terrace on a sunny day. The menu is excellent and quite ambitious yet tasty. Book ahead because... More 

Was this review helpful? Yes 1
Kfar Saba, Israel
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 stars Reviewed March 14, 2013

To begin with, if you plan your first trip to Lech please note that this hotel is in Oberlech up the mountain with the Pro & cons depend on what you are looking for. The hotel itself is beautiful decorated, the team is warm , welcoming and supporting, the SPA - though it is split to two locations in the... More 

Was this review helpful? Yes 2
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