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All 6 Port Hedland hotels

The Esplanade Hotel Port Hedland

4.0 of 5 Hotel   |   2 - 4 Anderson Street, Port Hedland, Western Australia 6721, Australia
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The Esplanade Hotel Port Hedland
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65%
Ranked #1 of 6 hotels in Port Hedland
A recent review
4 of 5 stars Reviewed March 7, 2014
Natalie D Sydney, Australia
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23 people have reviewed this hotel

Traveler rating
    4
    11
    5
    2
    1
See reviews for
Families
0
5
2
12
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 7, 2014

Went to Port for work and was very impressed with the hotel. The receptionist is lovely and always greeted with you with a smile. Head Waitress at restaurant was great and looked after me. Wait staff were also great. Loved the food and the place was clean. Room was clean and comfortable - would highly recommend this hotel to anyone... More

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Andrew Z, General Manager at The Esplanade Hotel Port Hedland, responded to this review

Thank you Natalie D for taking the time to post your feedback regarding the hotel. I am pleased to hear the positive remarks regarding our staff as I have a great team and each of them take pride in their roles. I look forward to welcoming you back to The Esplanade next time your are in town on business. More

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 14, 2013

Whilst I will not remove my below comment due to the comments re the restaurant and the food still stand. I would like to add that our weekend of relaxation was cut short last night due to no water in the hotel. This matter was poorly dealt with, as we checked in at 11-30 and were not informed of any... More

Was this review helpful? Yes 5
Andrew Z, General Manager at The Esplanade Hotel Port Hedland, responded to this review

Thank you Earthangel11 for both your comments on Tripadviser. I understand your frustrations as not only myself, but all the staff work tirelessly to deal with a difficult situation which unfortunately was out of our control. Water Corporation advised at 5pm on Saturday afternoon that there was a split pipe to be located in the West End of Town. We... More

Travelers are raving about these Port Hedland hotels

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 14, 2013

Ohhhhh la. This place is awesome. Amazingly friendly staff in the hotel and the restaurant. The food is sooo yummy. The chef does a great job. And may I say to all you whiners from the city and the East Coast that continue to bag the West cost GO HOME.. and leave this beautiful, untouched, unspoiled region of Australia alone.... More

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Townsville, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 11, 2013 via mobile

For its location the Esplanade is perfect and the hotel is well appointed and tastefully decorated. Reception staff were warm and welcoming. The restaurant staff both at dinner and at breakfast were disorganised and the dinner meal was average for the price. The port Hedland water is average at the best of times and I understand that the preference is... More

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Andrew Z, General Manager at The Esplanade Hotel Port Hedland, responded to this review

Thank you AndrewGisinger for your recent comments of which I have noted and will discuss further with my Food & Beverage Manager. We endeavor to staff according to the Hotel's daily demands, but taking your comments into consideration, we will review rosters and also look to offer guest's chilled tap water in the future. More

Wollongong, Australia
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 2, 2013

Not looking forward to my visit to Port Hedland and with my wife tagging along, I wanted somewhere comfortable to relax and rest after work, and also suitable for my wife to spend her time after doing the 10 minute tour of Port Hedland. The Esplanade Hotel has been recently refurbished and the room and whole hotel are very good.... More

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Andrew Z, General Manager at The Esplanade Hotel Port Hedland, responded to this review

Dear Richard S, Thank you for choosing The Esplanade Hotel for your recent stay in Port Hedland. I was pleased to hear of your positive stay with us and glad that your wife had nice surroundings and enjoyed the Deluxe Spa room whilst you were working. I appreciate your feedback, especially about our Reception Staff as they are your first... More

Perth
2 reviews
4 of 5 stars Reviewed October 31, 2013

Visited in October on a road trip between Port Hedland and Karratha. Good property - great location. Rooms very clean and spacious. Staff are their biggest asset. All staff from Reception to ground staff and not to mention restaurant staff are very good. The chef even came out to assist us when he saw us waiting for a Gin and... More

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Andrew Z, General Manager at The Esplanade Hotel Port Hedland, responded to this review

Dear 68 Travelling, thank you for taking the time to write your review and for staying with us recently. You are correct, our staff are our biggest asset and I am proud to employ local residents who take pride in their roles. We look forward to welcoming you back soon. More

Ulladulla, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 25, 2013

I visited Port Hedland last week and stayed at The Esplanade on Wednesday in one of the king spa deluxe rooms (308). The décor of the room was very modern, and the bed extremely comfortable. Front Office Staff very professional and welcoming with great smiles all round. As this is a town mainly servicing the mining community, I did not... More

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Andrew Z, General Manager at The Esplanade Hotel Port Hedland, responded to this review

Dear Narelle D, thank you for taking the time to write your recent review and I was pleased to hear your stay with us was positive. Port Hedland is a mining town and since our refurbishment earlier in the year, we are proud to offer visitors and locals, a 4 1/2 star experience. I hope to welcome you back to... More

Perth, Western Australia
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 12, 2013

Hotel has been recently refurbished and looks nice from the outside. The restaurant area looks good too. Rooms are very small though and the bathroom is tiny. Service at the bar and restaurant was hit and miss (good one night and terrible the next but they were very busy). The room was very expensive and poor value for almost $400... More

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TheEsplanadeHotel, General Manager at The Esplanade Hotel Port Hedland, responded to this review

It is never pleasing to receive such feedback but, it is with this feedback that we are able to review our processes and offering and adjust, in an effort to satisfy all of our guests and I thank you for taking the time to post your review. I have addressed your concerns with the team in regards to service. Kind... More

Port Hedland, Australia
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 4, 2013 via mobile

High end price with mid range rooms. Nicest place to stay in Hedland. Food is ok but service consistantly drops off once served had to ask several times for drinks. Coffees never arrived and gave up waiting for the bill - ive eaten there several times and its a consistant trend. New bar is ok but again you will need... More

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TheEsplanadeHotel, General Manager at The Esplanade Hotel Port Hedland, responded to this review

Hi Rebecca B, It is fantastic to get reviews from fellow Port Hedland residents (hoping that your profile is still current) although disappointed to read you found certain aspects of the food and beverage service not up to expectations. I will personally review this with the Food and Beverage Manager. We are launching a new menu in the coming week... More

Perth, Australia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 9, 2013

Only here for a single night, but Port Hedland isn't a holiday destination. Short on options for accommodation and at $375 a night, I expected a bit for bang for buck. Apart from my room being smaller than the bathroom in a Las Vegas suite, it was clean, comfortable and secure. My colleague and I used the F&B facilities for... More

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TheEsplanadeHotel, General Manager at The Esplanade Hotel Port Hedland, responded to this review

Dear Aaron-Orupe, Thank you very much for the time you spend on contributing to trip advisor – I do note that you are a senior contributor. I would be happy if you were able give me specifics in regards to your comments about the food and service on info@ehph.com.au as you know this is the best way to improve with... More

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Additional Information about The Esplanade Hotel Port Hedland

Address: 2 - 4 Anderson Street, Port Hedland, Western Australia 6721, Australia
Location: Australia > Western Australia > Port Hedland
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 6 hotels in Port Hedland
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Esplanade Hotel Port Hedland 4*
Official Description (provided by the hotel):
The newly refurbished Esplanade Hotel provides visitors and locals with an unsurpassed experience in accommodation, dining and function venues. As the Pilbara's only 4.5 star hotel, we offer first class accommodation for both short and long term stays. ... more   less 
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