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Quest Windsor

3.0 of 5
Hotel website
111 Punt Road, Prahran, Stonnington, Victoria 3181, Australia
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1 room 1 adult
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Quest Windsor
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83 Reviews from our TripAdvisor Community

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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Carpets dirty.Bedding dirty! wouldnt walk on carpet in bare feet!! Will not be eating here in this kitchen either! Extremely disapointing !! Quest should be ashamed. We came down for the tennis and thought that booking a Quest we would be assured of a nice clean apartment.

Helpful?
Thank carjoy51
Quest W, General Manager at Quest Windsor, responded to this review

Thank you for taking the time to review our property. I am disappointed to hear we did not meet your expectations on this occasion. If you would like to discuss these issues further, please feel free to contact me at dwalton@questapartments.com.au Kind Regards Dave Walton General Manager More 

wilston
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Arrived for a 1 week stay in a 2 Br appartment. A resident walked through reception when we arrived with a large (Labrador size dog) which made me worried from arrival. Staff were polite and helpful but the room was not even close to photos shown on web. It appeared as if you he hotel would be a great place... More 

Helpful?
1 Thank itchyfeet4051
Quest W, General Manager at Quest Windsor, responded to this review

Thank you for taking the time to review our property. I am disappointed to hear we did not meet your expectations on this occasion. I am glad that our staff were able to assist with a full refund. If you would like to discuss these issues further, please feel free to contact me at dwalton@questapartments.com.au Kind Regards Dave Walton General... More 

Travelers are raving about these Prahran hotels

Hobart, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

A wonderful location, spacious and comfortable rooms. Friendly and helpful staff - highly recommended and will stay again when next in Melbourne. I would be quite happy to stay at the Quest Windsor both long or short term

Review collected in partnership with this hotel

Helpful?
Thank ebroug_626226
Quest W, Front Office Manager at Quest Windsor, responded to this review

Good Morning Ebrough, Thank you for taking the time to review our property Quest Windsor. It was a pleasure having you and your family here and I hope your flight back to Hobart was a pleasant one. I am so pleased that you enjoyed one of our newly refurbished apartments, the high standard and value of the apartment that you... More 

Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Probably one of the most modest of all Quest hotels we have stayed in. The furnishing were good and clean but the toilets and the kitchen really needed an update. The showers looked like they needed a real clean!! Overall okay as we were a bit late in booking and nothing else in the price range were available. Check in... More 

Helpful?
Thank Sillypiggys
Quest W, Front Office Manager at Quest Windsor, responded to this review

Thank you for submitting a review at Quest Windsor, I am sorry to hear you check in experience was not to our normal high standard, I apologise on behalf of the reception team here at Quest Windsor. Our management team are working very hard with the apartment stake holders in order to complete a full refurbishment of the property for... More 

Wodonga, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 27, 2015

I stayed in a 1 bedroom apartment from 24-27 December 2015, and wasn't impressed. Close to 40 degrees on check in, the girl was delightful, however after many attempts to get the key to work, I finally managed to get in. The Carpet was dirty, the taps dripped, one tiny cake of soap (when rooms were not going to be... More 

Helpful?
1 Thank Chris W
Quest W, Front Office Manager at Quest Windsor, responded to this review

Good Morning Chris, I am very sorry your stay at Quest Windsor was unpleasant. We do acknowledge that the property Is need of an update and we are working very hard with apartment stake holders in order to complete a full refurbishment in 2016 to bring the property up to the high standards that is associated with the Quest Hotel... More 

Wodonga, Victoria, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 15, 2015

Staying in a two bedroom apartment for only one night for a state swim meet as MSAC we found the hotel pleasant and neat. The ensuite bathroom could do with a decent bit of bleach, as there was some mould in there, and the air conditioner in the main bedroom did leak. Other than that. it was value for money... More 

Helpful?
Thank Belinda P
Quest W, Front Office Manager at Quest Windsor, responded to this review

Hello Belinda P, Thank you for taking the time to review Quest Windsor! I am delighted to hear that you found our apartment and hotel neat and pleasant. We strive to provide comfortable accommodation at a competitive rate to ensure our guests receive value for money. We are working on the shower issue that you mentioned and housekeeping have been... More 

Melbourne, Australia
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed November 28, 2015

We were relocated here after our house was damaged in a storm. It was terrible. Located on a very busy main road. The air conditioning did not work & we were unable to open our windows due to road noise. The bathroom had large mould patches. Very smelly. Changed to another location as soon as we could

Helpful?
Thank MaParker33
Quest W, Front Office Manager at Quest Windsor, responded to this review

Dear MaParker33, I am sorry to hear about your home being damaged in a storm! We do appreciate your feedback, and I apologise that you did not have a pleasant experience with us. I can assure you I have had a meeting with the property manager and the housekeeping team to ensure the issue's are rectified. We are in negotiations... More 

Victoria
1 review
3 of 5 stars Reviewed November 22, 2015

Rooms dated, cupboards in both bathroom & kitchen peeling off, screen door would not lock, no split system remote. Staff were polite, location is handy. In need of renovation- disappointed for a Quest

Review collected in partnership with this hotel

Helpful?
Thank anza_88
Quest W, Reception at Quest Windsor, responded to this review

Thank you anza_88 for taking the time to review Quest Windsor. We appreciate your feedback and take on board your comment. We thank you for your kind words about our staff, and are glad that they were able to make you stay more pleasant. Our property is conveniently located, only being a short walk from Café’s, restaurants, and public transport... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 20, 2015

I was staying in this hotel near he hospital to be near my son having surgery. This was the first hotel I have stayed in where I needed to buy bathroom cleaner to clean prior to taking a shower. I wasn't expecting a high standard as it was a great price, but I wasn't expecting a shower so mouldy that... More 

Helpful?
Thank Jilinda2015
Quest W, Front Office Manager at Quest Windsor, responded to this review

Dear Jilinda2015, Thank you for taking the time to write a review on Quest Windsor. We Value our guests feedback and strive to improve and overcome any issues that occur. I have passed your feedback onto our house keeping manager and asked for all apartment showers to be inspected to rectify this matter. We are in the middle of negotiations... More 

Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 4, 2015

For a Quest they quality is below what you would expect. However if you need somewhere cheap and cheerful where you won't be spending much time this property would be fine. The beds are clean and comfortable, however the overall standard of the room furnishings and amenities is dated. Also note, some of the rooms at the front of the... More 

Review collected in partnership with this hotel

Helpful?
Thank LJC2428
Quest W, Front Office Manager at Quest Windsor, responded to this review

Hello LJC, Thankyou for taking the time to review Quest Windsor. We really appreciate feedback and take on board our guests experiences. Although we are only a 3 star property we do pride ourselves on our staff and house keeping team to provide our guests with a clean and comfortable experience at a cost effective price. Once again thank you... More 

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