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Swell Resort Burleigh Beach

4.5 of 5
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1 Ocean Street, Burleigh Heads, Queensland 4220, Australia (Formerly Swell Beach Resort)
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Swell Resort Burleigh Beach
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A recent review
4 of 5 stars reviewed 1 week ago
saurbo Melbourne, Australia
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127 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed a week in June 2 bedroom apartment. we had a view of the pool and looking through to the beach. Everything in walking distance, shops restaurants etc. we went to Bowling club for dinner on friday night, they have a raffle, we won 2 meat trays!! What a bonus, Made use of the BBQ's in the pool area.... More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I checked in with my two children. Reception staff were friendly. They showed us to our room. The room was dark and dingy and quite depressing . We tried to move rooms but the options were no different. The bunk bed for my children was so uncomfortable that one of them slept on the sofa instead . My room was... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

I think guests need to understand that this place is an apartment complex not a hotel/motel. I don't agree with having to pay extra for towels and having to get rid of rubbish yourself, I have stayed at similarly managed places and never needed to do this. However yes leave your room tidy. Anyone who wants service and issues addressed... More 

Was this review helpful? Yes 1
Sydney NSW
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 3, 2015

Stayed in a 2 brm unit overlooking the Burleigh Bowls Club. Short stroll to the surf club for a great meal, several restaurants to choose from and excellent boutique shops in nearby James St. Also the servo across the road open 24 hours for late night hot chocolate and coffees. The area felt extremely safe at night time too. Furniture... More 

Was this review helpful? Yes 2
Australia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 13, 2015

Stayed with a group during Easter and it is a great location and our apartment was fantastic and we had a great view of the ocean. Large pool which is great for kids and they also have a spa, gym and small games room. Staff were extremely friendly and helpful and we would def stay again. Also only a short... More 

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Northumberland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 4, 2015

My 8th stay and this time for seven weeks. Lovely welcome back and a nice apartment above the pool. Any small requests I had were quickly dealt with and I feel very much at home there. Everywhere is beautifully kept and well maintained. Yes, occasionally there was a bit of noise at night but nothing that lasted too long and... More 

Was this review helpful? Yes 1
Sydney, Australia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 11, 2015

Very nice stay. We stayed for three nights in a one bedroom apartment. The whole apartment was very nicely furnished and felt very modern. The place was very clean. Even though it was only a one bedroom, the apartment was very spacious. Pool and amenities were good. Can't fault it - a great place for a relaxing getaway.

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Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 7, 2015 via mobile

We are frequent visitors to Burleigh it's a fantastic, laid back spot. We have stayed at Swell Resort 5 times from the time it first opened and have enjoyed many happy family holidays here. It's in a convenient location in the centre of Burleigh, the amenities are great - pools, tennis court, gym, games room. We have always been accommodated... More 

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IsleOfPalms S, Manager at Swell Resort Burleigh Beach, responded to this review

Thank you for your review. We have a fantastic resort with great facilities. I am a little concerned about the comments regarding staff attitude, if you would like to message me at manager@swellresort.com.au I would like to have some details so that I can address these issues and maybe implement some staff training if required. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 5, 2015 via mobile

The staff were rude everytime I rang, completely not interested in customer care! They also lied to me about bedding configurations, which was the main reason I booked with them & then to find out after I paid deposit.. Bedding wasn't as first stated.. Was beyond annoying. And to top it off. They charged $80 extra for 'cleaning'.. Which was... More 

Was this review helpful? Yes 1
IsleOfPalms S, Manager at Swell Resort Burleigh Beach, responded to this review

I am sorry that you feel this way, however this is the standard bedding configuration for a 3 bedroom apartment, and I am not sure why you would have been told any different. I have had a look at the booking details and there were noise complaints regarding the party that was held in this apartment and the room had... More 

Hartlepool
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed February 10, 2015

I stayed with my family for twelve nights. We arrived just as reception was closing but the lady sorted us out with our keys and we registered the next morning. The two bed apartment was very nice overlooking one of the pools, which was open till 9pm. The security came round and cleared the area so there was no noise... More 

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IsleOfPalms S, Manager at Swell Resort Burleigh Beach, responded to this review

Thank you for your review. We hope to see you again at Swell Resort. More 

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