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Swell Resort Burleigh Beach

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1 Ocean Street, Burleigh Heads, Queensland 4220, Australia (Formerly Swell Beach Resort)
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Swell Resort Burleigh Beach
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Swell Resort Burleigh Beach
Swell Resort Burleigh Beach
Swell Resort Burleigh Beach
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123 reviews from our community

Traveler rating
    55
    34
    16
    9
    9
See reviews for
51
33
5
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Australia
Contributor
18 reviews 18 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Stayed with a group during Easter and it is a great location and our apartment was fantastic and we had a great view of the ocean. Large pool which is great for kids and they also have a spa, gym and small games room. Staff were extremely friendly and helpful and we would def stay again. Also only a short... More 

Was this review helpful? Yes 1
Northumberland
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My 8th stay and this time for seven weeks. Lovely welcome back and a nice apartment above the pool. Any small requests I had were quickly dealt with and I feel very much at home there. Everywhere is beautifully kept and well maintained. Yes, occasionally there was a bit of noise at night but nothing that lasted too long and... More 

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Sydney, Australia
Contributor
16 reviews 16 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 11, 2015

Very nice stay. We stayed for three nights in a one bedroom apartment. The whole apartment was very nicely furnished and felt very modern. The place was very clean. Even though it was only a one bedroom, the apartment was very spacious. Pool and amenities were good. Can't fault it - a great place for a relaxing getaway.

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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 7, 2015 via mobile

We are frequent visitors to Burleigh it's a fantastic, laid back spot. We have stayed at Swell Resort 5 times from the time it first opened and have enjoyed many happy family holidays here. It's in a convenient location in the centre of Burleigh, the amenities are great - pools, tennis court, gym, games room. We have always been accommodated... More 

Was this review helpful? Yes
IsleOfPalms S, Manager at Swell Resort Burleigh Beach, responded to this review

Thank you for your review. We have a fantastic resort with great facilities. I am a little concerned about the comments regarding staff attitude, if you would like to message me at manager@swellresort.com.au I would like to have some details so that I can address these issues and maybe implement some staff training if required. More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 5, 2015 via mobile

The staff were rude everytime I rang, completely not interested in customer care! They also lied to me about bedding configurations, which was the main reason I booked with them & then to find out after I paid deposit.. Bedding wasn't as first stated.. Was beyond annoying. And to top it off. They charged $80 extra for 'cleaning'.. Which was... More 

Was this review helpful? Yes 1
IsleOfPalms S, Manager at Swell Resort Burleigh Beach, responded to this review

I am sorry that you feel this way, however this is the standard bedding configuration for a 3 bedroom apartment, and I am not sure why you would have been told any different. I have had a look at the booking details and there were noise complaints regarding the party that was held in this apartment and the room had... More 

Hartlepool
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed February 10, 2015

I stayed with my family for twelve nights. We arrived just as reception was closing but the lady sorted us out with our keys and we registered the next morning. The two bed apartment was very nice overlooking one of the pools, which was open till 9pm. The security came round and cleared the area so there was no noise... More 

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IsleOfPalms S, Manager at Swell Resort Burleigh Beach, responded to this review

Thank you for your review. We hope to see you again at Swell Resort. More 

Melbourne
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2015

Great place to stay. This is our 6th visit in a 2 bedroom unit. We love going to BH , its so close to everything but its not trashy like surfers! Cool and laid back lifestyle. Close to beach and good restaurants.

Was this review helpful? Yes
IsleOfPalms S, Manager at Swell Resort Burleigh Beach, responded to this review

Thank you for your review. We have a great spot here. We hope to see you again soon. More 

Adelaide, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 31, 2015 via mobile

We had a week stay early January, spacious very clean and modern apartments. My elderly mum had not been well and the staff and manager went out of there way to help even staying way past closing time to help us while we waited for the after hours doctor. Cant Thankyou enough. This is also a perfect location to walk... More 

Was this review helpful? Yes 2
Swell1750, Employee at Swell Resort Burleigh Beach, responded to this review

Thank you for your review, we hope that your mother has made a speedy recovery. We look forward to seeing you again. More 

Holbrook, Australia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 29, 2015

We stayed at Swell Resort for three months whilst my husband was attending @Making Strides Spinal Cord Injury Recovery Centre. As my husband is a Quadrapeligic, we were sold a wheelchair accesible room and upon arrival we discovered we would require a handheld shower head in the shower. I bought one at Bunnings and was going to swap and then... More 

Was this review helpful? Yes 5
IsleOfPalms S, Manager at Swell Resort Burleigh Beach, responded to this review

This review is full of untruths. We do not advertise our rooms as being wheelchair apartments. We have had people stay who are in wheelchairs however as the units are all individually owned, if a guest requires changes to me made, firstly approval needs to be sort and then it is up the guest to put it back to the... More 

Strathpine, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 28, 2015 via mobile

Loved this place. We were there with the daughter and grand daughter for the Australia Day weekend. Had a two bedroom apartment that overlooked a beautiful pool and we could see the ocean as well. The rooms are quite large and are fully equipped. The location is fantastic, only a short walk to the beach, Burleigh National Park, clubs and... More 

Was this review helpful? Yes
IsleOfPalms S, Manager at Swell Resort Burleigh Beach, responded to this review

Thank you for your review. We look forward to seeing you again soon. More 

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