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Perouse Lodge

6 Perouse Road, Randwick, New South Wales 2031, Australia
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Perouse Lodge
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A recent review
3 of 5 stars Reviewed September 6, 2011
tfitzp Australia
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186 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Perouse Lodge
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Australia
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 6, 2011

Stayed in a 3 bedroom room at the front of the building on a Friday night - bad idea. There's a bus stop directly opposite, with buses arriving and leaving every few minutes, and a lot of very noisy pub goers waiting for aforementioned buses. As a result we were kept awake until probably 3am. For access to UNSW, it... More 

Was this review helpful? Yes
dionmarketing, Guest Relations Manager at Perouse Lodge, responded to this review

Thank you very much for your feedback and comments. I do apologise for the noisy night you seem to have had. This must have been very frustrating. Randwick in general is a very busy area so it can be noisier than what people are used to from time to time. I'm very happy to hear you enjoyed the cafe opposite... More 

San Carlos
1 review
1 of 5 stars Reviewed September 1, 2011

I had a 5-day reservation at the Perouse Lodge for a business trip. They advertise internet service, but it is often out of service as a business told me before I arrived.Before I checked in, I told them that I needed internet service to allow me to keep up with business email and other work-related items during my stay. They... More 

Was this review helpful? Yes
dionmarketing, Guest Relations Manager at Perouse Lodge, responded to this review

Thank you very much for taking the time to leave your comments. I'm terribly sorry to hear you had problems with the internet during your stay at Perouse Lodge. Internet access can be tricky to connect for the odd guest for any number of reasons from a computer not configured for Australian WiFi to just incompatibility with the network. Unfortunately... More 

Port Macquarie, Australia
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 25, 2011

I would certainly not recommend this hotel, the reception staff were totally disorganised, the carpets were flithy, the photos on the website were definatley not representative of the hotel, and one wonders if they were even taken at this establishment., and I would imagine certainly not up to advertising standards. I had international guests with me and I would hate... More 

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dionmarketing, Guest Relations Manager at Perouse Lodge, responded to this review

Thank you for your comments and feedback. They're very important for us to continually improve the Perouse Lodge guest experience. I'm terribly sorry to hear you did not enjoy your experience at Perouse Lodge, as so many guests seem to love it, being so affordable and so close to the Prince of Wales Hospital and University of NSW. We pride... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 18, 2011

I though that the room was nice. I wasn't too keen on the shared kitchen and was very disappointed with not having anywhere to park my car! I expected that I would have a space as I did request one and again disappointed that in booking and having a question I did not receive a reply. So because of these... More 

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dionmarketing, Guest Relations Manager at Perouse Lodge, responded to this review

Thank you for taking the time to leave your comments. We're always glad to hear when a guest enjoys the room. We think they are really great value and we're happy you found this to be so. We do offer a 1 bedroom apartment which does have a kitchen within, which means you wouldn't have to use the communal guest... More 

Santa Barbara, CA
1 review
2 of 5 stars Reviewed August 17, 2011

Positives: Clean bed Large bath Friendly staff Good AC Cons: Internet did not work, and front desk could not help me. Front desk quote, while pointing to their computer, "It works for me." TV was tiny. Until I can connect to the internet, will not stay there again.

Was this review helpful? Yes
dionmarketing, Guest Relations Manager at Perouse Lodge, responded to this review

Thanks for taking the time to provide us with some feedback. I'm very pleased to hear you found the the property and rooms up to your standards and enjoyed the excellent customer service we pride ourselves on. I do apologise for the internet connectivity issues you encountered during your stay. We are currently installing a completely different system to overcome... More 

2 reviews
2 of 5 stars Reviewed August 14, 2011

The location was great as I needed to be at UNSW for a week for a course. The Ritz cinema was very close by, as well as some good pizza bars up that end. It's also walking distance to the Night Owl convenience store on Belmore Rd, for any late night snack runs, as well as the Coles and Royal... More 

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dionmarketing, Guest Relations Manager at Perouse Lodge, responded to this review

Thanks for your comments and feedback. We're glad to hear you loved the location. Perouse Lodge really is in one of the most central positions in the area, close to everything. I'm sorry to hear you were not satisfied with the size of your room. We do offer larger rooms such as the King Room and 1 Bedroom Apartment, however... More 

KL
Top Contributor
54 reviews 54 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 4, 2011

First, the good stuff. Check in was prompt and even though I arrived at 9 in the morning, my room was ready. Nice! I had a Guest Benefits card so I was given free wi fi. Better! Receptionist was friendly and helpful. Great! I had booked a room for 3 persons. The advert stated 1 queen and 1 single. Sounded... More 

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dionmarketing, Guest Relations Manager at Perouse Lodge, responded to this review

Thank you for taking the time to post your comments. I'm glad to hear we were able to accommodate you as soon as you arrived at 9am, we always try our hardest to organise things so that check-in is a very seamless and easy experience for guests. It's also great to hear you benefited from our 'Guests with Benefits' program... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 1, 2011

Small rooms, but comfortable bed and convenient location and good value for price. Arrived late and had trouble getting key out of combination box at front door - tried a number of times to ring duty manager, but went through to answering service - finally managed to get code to work on box - apart from that all good.

Was this review helpful? Yes
dionmarketing, Guest Relations Manager at Perouse Lodge, responded to this review

Thanks for leaving your comments. We're happy to hear you thought the room was good value for money, it's something we are constantly trying to maintain at Sydney Lodges. I'm sorry you had problems with the key safe as you arrived after hours, however it sounds like you were able to get in eventually. There is a number on the... More 

2 reviews
4 of 5 stars Reviewed July 30, 2011

If you have an early or late hospital appointment and wish to avoid the stress of traveling in rush hour then this is an ideal choice for value and location. We had room 202 and it was very clean, including the bathroom which looked quite new. The bed was a king and very comfortable with plenty of pillows and good... More 

Was this review helpful? Yes
dionmarketing, Guest Relations Manager at Perouse Lodge, responded to this review

Thank you for your kind comments. I'm happy to hear you enjoyed the location and rooms at Perouse Lodge, as well as our comfortable king-size beds in the King Rooms. We do have a larger 1 Bedroom Apartment room type if you were looking to return for a longer period, which has a separate large living room. We hope you... More 

Brisbane
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 21, 2011

OK, let's do this efficiently: Positives: good mattress, friendly reception, great email follow-up after my booking with detailed instructions, close to several yummy restaurants Negatives: tiny room (107), very old and cramped bathroom (worn out mirror, old showerhead, no room to move - I'm sure (?) it was clean, but it didn't look it because it is old), pricey (!!!)... More 

Was this review helpful? Yes
dionmarketing, Guest Relations Manager at Perouse Lodge, responded to this review

Thank you for your comments and feedback. I'm very glad to hear you appreciated our high quality Sealy beds and our excellence in customer service that we pride ourselves on. I'm sorry to hear you were not satisfied with the room you had booked. As for the room size, we do offer a larger 1 Bedroom Apartment which might be... More 

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