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Quest North Ryde

4.5 of 5
Hotel website
58-62 Delhi Road, North Ryde, Ryde, New South Wales 2113, Australia
Quest North Ryde
Best prices for: 1 room 1 guest
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Ranked #5 of 6 Hotels in North Ryde
A recent review
3 of 5 stars reviewed 5 days ago
annac1950204 Christchurch, Canterbury, New Zealand
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185 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Christchurch, Canterbury, New Zealand
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Good if you have business in the area. not good if you want to be in the city. It's a long way from the city and airport, especially if you have to travel during peak traffic times. Ate at Foruna café next door which was good. Trebbianos café a block away is good for coffee and breakfast. There was a... More 

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Perth, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been staying at Quest North Ryde frequently since 2007 and I highly recommend it. The rooms are clean and spacious, the staff are friendly, and the location on the edge of the tranquil Lane Cove National Park is fantastic for that early morning run or weekend stroll. Tips: try to get a room at the back... it's quiet and... More 

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Australia
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed a week on business and the facilities were fine - clean rooms and a comfortable bed. Shower only. Plenty of parking. Limited dining options locally, but the cafe Foruno next door offered good food at reasonable princes. Easy checkin and checkout with friendly staff.

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear davide61, Thank you so much for your feedback. We do have an onsite restaurant Atlantis as well as Foruno's next door as you mentioned. I really appreciate your comments on the friendliness of the staff. They work extremely hard to ensure guest satisfaction so nice to see they are being recognised. Sincerely, Michael Rignall More 

Top Contributor
57 reviews 57 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed April 9, 2015

$49.50 for turkish bread poached eggs and a coffee. All of which were cold... I questioned the room service bill and told the waitress I would sort it out on check out, she then comes back two minutes later with a $32 dollar biĺl when I looked at the invoice I had been billed $6 for my luke warm coffee... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Lainielynch, Thankyou for taking the time to comment on your recent stay with us. Apologies for the issues associated with your room service. Warm coffee and incorrect invoicing is not acceptable and I ensure your review is forwarded to the restaurant manager at Atlantis. Regards Michael Rignall More 

Brisbane, Australia
Top Contributor
55 reviews 55 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 21, 2015

This hotel is well located in the North Ryde area as its close to the train station. But if you are looking for a hotel in the city centre then this hotel is not for you as its about a 25 min train trip in. We had a 2 bedroom apartment which turned out to be a 1 bedroom apartment... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear JudeH803, Appreciate you taking the time to provide feedback on your recent stay with us. Pleased to read that you enjoyed your time with us. My apologies for any inconvenience caused to you and your colleagues. I was glad to hear that the management team were able to resolve these issues promptly. Thankyou Michael Rignall More 

Surfers Paradise, Australia
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 20, 2015

The staff were great, friendly and cooperative. The room a bit average and the Cistern leaked into the pan non stop. At least two washers needed replacing. Definite need of a plumber. Some mould in the bathroom also - a little bleach needed and a bit of mould resistant silicone also. The location for us was great and for anyone... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Garry87654321, Thankyou for your feedback. We have arranged for the maintenance manager to inspect all the toilets to ensure the "running" does not continue. Appreciate you advising us of the matter. Very pleased to read that the staff were friendly and co-operative. Kind Regards Michael Rignall More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 18, 2015

I'm pretty frustrated at the moment. I checked in at 10 pm and received the last room. Complained the air con didn't work. They said they knew already but the hotel is fully booked so they couldn't switch rooms. (I had booked at least a a week before) They switched rooms. Sure enough, the air con doesn't work there either.... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Steveweing, Thankyou for your feedback. I would firstly like to apologise for any inconvenience caused during your stay. We have encountered a few issues of late with the air conditioning units however do have a mechanical team who are more than capable of rectifying these issues. All the phones in the rooms have an information chart that advises guests... More 

Adelaide
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 11, 2015

From walking in it didn't start well. I was on a business trip and the hotel is to be charged back to my company, which they had the info for. While doing a pre-auth on my personal credit card they charged me the lot. I needed to follow this up for two days, and when I asked about it, the... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Funnyskull, Thankyou for taking the time to comment on your recent stay with us. Our apologies for the inconvenience on check in. If all charges are being charged back to your company there is no need for the staff to take a pre-authorisation for the full amount. Please be assured that this will be looked into as well as... More 

1 review
1 of 5 stars Reviewed March 6, 2015 via mobile

My room was supposed to have a kitchenette. What I got was a microwave and toaster! I have never been to a kitchenette with so limited facilities... The staff was unhelpful and left me as a very unsatisfied customer. Never coming back here again!

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Boosk1, Thankyou for your feedback. All of our apartments are equipped with tosaters, and kettles. Our studio apartments are equipped with a microwave whilst our one bedroom apartments have a two burner stove top as well as a microwave. Customer service is and area of the business we pride ourselves on so to read your comments is very disturbing.... More 

1 review
3 of 5 stars Reviewed February 13, 2015

We can to Sydney for a conference in chatswood and for the quest accommodation very convenient, only one stop on the train, ten minute walk to the train. Their was 4 of us so we shared two rooms, Both air conditionings and dishwasher did not work, we stayed two nights, no rooms were cleaned the second day. Talked to the... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Deb1973K, Appreciate you taking the time to comment on your recent stay with us. I would like to apologise for the air conditioners not working and any inconvenience that may have been caused. We are the process of changing a number of these units and hope to have all back in working order in the next couple of days.... More 

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Prices are for 1 room, 2 adults
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