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Quest North Ryde

Hotel website
58-62 Delhi Road, North Ryde, Ryde, New South Wales 2113, Australia
Quest North Ryde
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Ranked #4 of 5 Hotels in North Ryde
A recent review
4 of 5 stars reviewed 4 weeks ago
JudeH803 Brisbane, Australia
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182 reviews from our community

Traveler rating
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    28
    15
    8
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26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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    (39)
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Top Contributor
54 reviews 54 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

$49.50 for turkish bread poached eggs and a coffee. All of which were cold... I questioned the room service bill and told the waitress I would sort it out on check out, she then comes back two minutes later with a $32 dollar biĺl when I looked at the invoice I had been billed $6 for my luke warm coffee... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Lainielynch, Thankyou for taking the time to comment on your recent stay with us. Apologies for the issues associated with your room service. Warm coffee and incorrect invoicing is not acceptable and I ensure your review is forwarded to the restaurant manager at Atlantis. Regards Michael Rignall More 

Brisbane, Australia
Top Contributor
55 reviews 55 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is well located in the North Ryde area as its close to the train station. But if you are looking for a hotel in the city centre then this hotel is not for you as its about a 25 min train trip in. We had a 2 bedroom apartment which turned out to be a 1 bedroom apartment... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear JudeH803, Appreciate you taking the time to provide feedback on your recent stay with us. Pleased to read that you enjoyed your time with us. My apologies for any inconvenience caused to you and your colleagues. I was glad to hear that the management team were able to resolve these issues promptly. Thankyou Michael Rignall More 

Surfers Paradise, Australia
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff were great, friendly and cooperative. The room a bit average and the Cistern leaked into the pan non stop. At least two washers needed replacing. Definite need of a plumber. Some mould in the bathroom also - a little bleach needed and a bit of mould resistant silicone also. The location for us was great and for anyone... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Garry87654321, Thankyou for your feedback. We have arranged for the maintenance manager to inspect all the toilets to ensure the "running" does not continue. Appreciate you advising us of the matter. Very pleased to read that the staff were friendly and co-operative. Kind Regards Michael Rignall More 

Melbourne, Australia
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I'm pretty frustrated at the moment. I checked in at 10 pm and received the last room. Complained the air con didn't work. They said they knew already but the hotel is fully booked so they couldn't switch rooms. (I had booked at least a a week before) They switched rooms. Sure enough, the air con doesn't work there either.... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Steveweing, Thankyou for your feedback. I would firstly like to apologise for any inconvenience caused during your stay. We have encountered a few issues of late with the air conditioning units however do have a mechanical team who are more than capable of rectifying these issues. All the phones in the rooms have an information chart that advises guests... More 

Adelaide
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 11, 2015

From walking in it didn't start well. I was on a business trip and the hotel is to be charged back to my company, which they had the info for. While doing a pre-auth on my personal credit card they charged me the lot. I needed to follow this up for two days, and when I asked about it, the... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Funnyskull, Thankyou for taking the time to comment on your recent stay with us. Our apologies for the inconvenience on check in. If all charges are being charged back to your company there is no need for the staff to take a pre-authorisation for the full amount. Please be assured that this will be looked into as well as... More 

1 review
1 of 5 stars Reviewed March 6, 2015 via mobile

My room was supposed to have a kitchenette. What I got was a microwave and toaster! I have never been to a kitchenette with so limited facilities... The staff was unhelpful and left me as a very unsatisfied customer. Never coming back here again!

Was this review helpful? Yes
QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Boosk1, Thankyou for your feedback. All of our apartments are equipped with tosaters, and kettles. Our studio apartments are equipped with a microwave whilst our one bedroom apartments have a two burner stove top as well as a microwave. Customer service is and area of the business we pride ourselves on so to read your comments is very disturbing.... More 

1 review
3 of 5 stars Reviewed February 13, 2015

We can to Sydney for a conference in chatswood and for the quest accommodation very convenient, only one stop on the train, ten minute walk to the train. Their was 4 of us so we shared two rooms, Both air conditionings and dishwasher did not work, we stayed two nights, no rooms were cleaned the second day. Talked to the... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Deb1973K, Appreciate you taking the time to comment on your recent stay with us. I would like to apologise for the air conditioners not working and any inconvenience that may have been caused. We are the process of changing a number of these units and hope to have all back in working order in the next couple of days.... More 

Auckland Region, New Zealand
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 10, 2015

We stayed there on 6th & 7th February 2015 and paid for 2 nights in advance. But on 7th February (Saturday) morning I had 3 calls from the reception staffs asking what time we will check out!! I went t the reception and showed them our booking confirmation that we have booked for 2 nights and paid for it already.... More 

Was this review helpful? Yes 1
QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear sam1804, Thankyou for taking the time to provide feedback. It is apparent there was a communication breakdown within the team that has resulted in them ringing you on several occassions. I do apologise for this and can assure you the matter has been addressed at property level. Your feedback is extremely important and assists in the development and improvement... More 

Sydney Olympic Park, Australia
1 review
2 of 5 stars Reviewed January 19, 2015

One double room key did not work, could not be fixed? Could not move us.No internet. Hired movie did not play properly. Air con noisy so could not sleep, if open window traffic noise terrible. Online booking suggested bush land views we got the car park and highway. The smell in the basement was not pleasent . Overall not worth... More 

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QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Macca1958, Appreciate you taking the time to comment on your recent stay with us. Our apologies for the inconveniences you encountered whilst staying with us. Unfortunately our internet accessibility was reduced over the weekend for reasons unbeknown to us or our internet provider. As a result this created issues with our pay movie facility. With regards to bushland views... More 

Perth
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 18, 2015

Just checked out after two nights at the Quest, North Ryde. Upon entering our room we found our air conditioning to not be working, but after a few technical difficulties (internet was down) we were moved into another room, along with another couple we were travelling with. The room was fine, air con definitely needs an upgrade and the room... More 

Was this review helpful? Yes
QNR_2113, General Manager at Quest North Ryde, responded to this review

Dear Scottybee84, Thankyou for your feedback. Our apologies for the problems with the air conditioning. We have encountered a few issues with air conditioning of late of which we are in the process of rectifying. Pleasing to read the staff were able to assist in a room move to make your stay more enjoyable. Thankyou Michael Rignall More 

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