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All 2 Leura hotels

Fairmont Resort - MGallery Collection

4.0 of 5 Resort   |   1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
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Fairmont Resort - MGallery Collection
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Ranked #1 of 2 hotels in Leura
A recent review
5 of 5 stars reviewed 2 days ago
Sergey_Moissev Sydney, Australia
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1,392 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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English first
Sydney, Australia
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very nice hotel with a good service. My friend had a birthday and the reception organised a cake for him, I would like to say huge thanks for it as he was very happy. The lady who helped us had an "In Training" name badge, but unfortunately I did not remember her name. Rooms were comfortable and cozy. The only... More

Was this review helpful? Yes
Fairmont7resort, General Manager at Fairmont Resort - MGallery Collection, responded to this review

Thanks for your feedback Sergey, we are pleased you enjoyed your stay. I am sorry for the lack of attention regarding our Housekeeping. kind regards More

Australia
Top Contributor
511 reviews 511 reviews
82 hotel reviews
461 helpful votes 461 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The room felt like a hunting lodge with English type decor but very comfortable and quiet until the mornings. If I could find fault with our stay it was housekeeping slamming doors to check the mini bars. When asked why they needed to do this they explained that most of the soft door closers were broken....time to get them fixed!... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Fairmont7resort, General Manager at Fairmont Resort - MGallery Collection, responded to this review

Thankyou for your kind comments regarding your stay with us. I am sorry aboout the disturbance by our serrice staff and will address this with them. Likewise the works being carried out at the front of the hotel to enhance our guest experience. We hope tyou will come back to try us again soon. kind regards More

Senior Contributor
27 reviews 27 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

My friends and I spent a weekend in the Fairmont for a Yulefest weekend. While full points for the hotel - it looks amazing and the rooms were clean and lovely to stay in. The views were fabulous and the staff were friendly. However.... when it came to the bill and subsequent conversations with the Fairmont that is where my... More

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Fairmont7resort, General Manager at Fairmont Resort - MGallery Collection, responded to this review

Dear Desertpea, Thank you for the feedback provided on your stay. I am very sorry that the issues you experienced with your billing could not be resolved efficiently and without causing you inconvenience. I have followed through on our processes to try anmd ensure this issue is not ongoing. kind regards More

Sydney, Australia
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The accommodation was good but I was so disappointed in the Eucalypt Restaurant. They didn't have the wines we wanted, my partner's steak was cooked medium instead of rare and he said it tasted old. My lamb was very tough and tasteless. We paid good money for a very ordinary meal. The hotel itself needs an overall upgrade as it... More

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Fairmont7resort, General Manager at Fairmont Resort - MGallery Collection, responded to this review

Dear Amanda, I am very sorry the wine vintage you selected was unavailable and that your meals were not acceptable to you. We will be starting a new menu under our new Executive Chef at the beginning of September. kind regards More

Sydney, Australia
Senior Contributor
40 reviews 40 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This is our second stay and the resort and it just keeps getting better. Where to I begin to extol the virtues of this place? From get go the staff were extremely accommodating, empathetic to our needs and went above and beyond to deliver great services and experiences during our stay. Emily at reception was a star. There was an... More

Was this review helpful? Yes 2
Fairmont7resort, General Manager at Fairmont Resort - MGallery Collection, responded to this review

Thankyou for the wonderful feedback Martha, we look forward to welcoming you back with more improvements each time. kind regards More

Helsinki, Finland
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of four stayed for four nights and the children really enjoyed the hotel facilities: two different play rooms, games, the carousel, the candy shop and of course the pool. The spa was being rebuilt, so there were no changing rooms at the time we visited, but that was manageable. The view from the left wing rooms is awesome,... More

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Fairmont7resort, General Manager at Fairmont Resort - MGallery Collection, responded to this review

Dear TMWT, We are very pleased you and your family enjoyed your stay and the hotel facilities. kind regards More

Sydney
Top Contributor
121 reviews 121 reviews
45 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent two nights at the Fairmont and it was an enjoyable place to stay. Although our room was just a standard room, it was quite spacious and comfortable. I enjoyed the breakfasts because I thought there was plenty of choice but my wife was less impressed because they didn't offer such a good choice in the things she prefers... More

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Fairmont7resort, General Manager at Fairmont Resort - MGallery Collection, responded to this review

Dear Stephen, Thank you for your feedback, I am sorry regarding the delays for breakfast you experienced, however this was the peak of the school holidays. We will shortly be revamping and expanding Jamisons Restaurant to cater for the additional numbers, we hope you will try us again at some stage. kind regards More

Colchester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

A beautiful building with great views. Staff excellent but this is NOT A FAIRMONT as we know it,. Wash hand basin badly cracked which we reported. Lift not clean. Swimming pool rather municipal. To be fair we were there out of season. It appears to be very child friendly. There are lots of reception rooms. Manager was very attentive about... More

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Fairmont7resort, General Manager at Fairmont Resort - MGallery Collection, responded to this review

Dear Maggie, Thank you for your comments on your recent stay with us at Fairmont Resort. Please do bear in mind that Fairmont Blue Mountains is not in any way associated with the North American Fairmont Hotels. Thank you drawing our attention to the other issues. kind regards More

1 review
5 of 5 stars Reviewed 2 weeks ago

Firstly I'd like to thank Fairmont Resort for our stay. Being 37-38 weeks pregnant I wanted to get away before the arrival of our baby. My husband doesn't enjoy holidaying that much either but we were so pleased with our short stay. I read a lot of reviews before booking and noticed people are quick to judge, it did put... More

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Fairmont7resort, General Manager at Fairmont Resort - MGallery Collection, responded to this review

Thankyou Sabrine, We look forward to you coming back with your baby. kind regards More

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Additional Information about Fairmont Resort - MGallery Collection

Address: 1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
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Location: Australia > New South Wales > Blue Mountains > Leura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Resort - MGallery Collection 4*
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort - MGallery Collection Leura, Blue Mountains

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Featuring 212 rooms, the Fairmont Resort is the perfect place for a romantic escape, a get together with a group of friends or family or a business retreat or conference. The Fairmont Resort is currently undergoing a transformation as part of its entry into Accor's MGallery collection of Unique Upscale hotels. The Fairmont Resort, Blue Mountains has awe inspiring views over the beautiful Jamison Valley & adjoining Leura Golf Course and an extensive array of leisure facilities including five stunning dinning options, indoor heated pool and spa, outdoor pool, tennis courts and gymnasium. ... more   less 
Number of rooms
212

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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