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Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
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1 room 1 guest
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Fairmont Resort Blue Mountains - MGallery Collection
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1,680 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
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Sydney, Australia
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Fairmont Hotel has been in Leura for several years under many and varied managements. The current incarnation as part of Accor's MGallery Collection provides generous refurbished rooms. Bathroom is adequate in size but lighting is much less that ideal with insufficient lighting above and around the vanity to apply make-up or shave. The rooms are clean but paitwork is... More 

Was this review helpful? Yes
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Robert, Thankyou for your review and feedback on your stay with us at Fairmont. We are in the process of installing illuminated makeup mirrors in all bathrooms so do understand your comments on this matter. I'm sorry you did not find the Embers menu to your liking. The menu has changed this week and as previously it is a... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

room was spacious and clean. even though we booked a room for 2, it can sleep 4 persons. hotel breakfast is excellent with wide variety of food. hotel has numerous facilities (e.g. library and games room, kidszone, pool and gym).

Was this review helpful? Yes 1
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thank you Peiying, We aappreciate your feedback and are very glad you enjoyed your stay with us. kind regards More 

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

We have often called into the buffett as locals with Accorr Card. Always turns to dosagreement with the bill and membership and vouchers etc. Price has gone through the room service is ordinary havingvto clear tables ourselves. The floor was just disgusting and service smarmy. Were told everything would be ok with bill....but soon had indigestion being embarresed infront of... More 

Was this review helpful? Yes 4
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thakyou for your feedback, We are happy to assist in addressing the issues you raise if you contact the hotel directly. kind regards More 

Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Trying out property it wasn't good from check in. I stayed here because we were trying the golf at Leura. During check in receptionist didn't explain all well about hotel facilities, not asking for help with luggages. Especially selling the property. I picked up key and went to the room that has been upgraded. With Accor advantage benefits. Pop in... More 

Was this review helpful? Yes 2
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Erwin, Thankyou for your feedback and review . I am very sorry about the miscommunication and service isssue you experienced. Could you also respond to the guest survey sent out by the hotel so we can contact you directly to make amends. kind regards More 

Sydney, Australia
Level Contributor
116 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent the weekend at this perfectly located resort and absolutely loved the experience. The location is perfect for a short stop over to the must see Blue Mountains with a decent golf course, superb views of the mountains and lots to do for the family. This location is fantastic for the family, with a great kids program and nice bush... More 

Was this review helpful? Yes 1
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Shakaka Thankyou for your review and informative comments, we are very pleased you had a good stay. I am sorry about the housekeeping issues and assure you that we do have an ongoing refurbuishment program for the hotel We hope you are able to vist again. kind regards More 

Newcastle, Australia
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here with my husband back in March. We arrived around lunchtime and was pleased to be taken straight to our room (it was before check in time). We only stayed in a standard room but it was huge. Recently renovated it featured 2 lounges, a large comfy bed and a lovely bathroom. The hotel was still under renovation and... More 

Was this review helpful? Yes 1
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here with our 2 kids (aged 3 & 5) for a 2 night mid-week getaway. I had read mixed reviews on TripAdvisor so was unsure what to expect when we arrived, but I was pleasantly surprised. Unfortunately the family rooms were booked out so we stayed in a twin share which was not ideal, but served it's purpose.... More 

Was this review helpful? Yes
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Gabbi, Thank you for your review and informative comments. We are very pleased you and your family enjoyed the facilities. We are continually upgrading areas of the resort and hope you can return to experience the improvements. kind regards More 

Macksville, Australia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay there when in the Mountains it is away from the town but it is peaceful which has a Golf Course which we use each day. Last time we were there they were just on the tail end of re doing the rooms up. The open fire is beautiful late in the afternoon, one can just sit and relax... More 

Was this review helpful? Yes
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Pamela Thanks for your lovely feedback on your stay with us. We hope to welcome you back in the near future. kinsd regards More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Warning: If you do not want the noise of screaming children, do not stay here. I stayed here with my parents and were quite disappointed with the overall experience. Everywhere you walked or dined in the hotel was full of kids... constantly outnumbered by all ages of children. There were some nice outlooks (including the breakfast area), however by 8am... More 

Was this review helpful? Yes 1
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Rex Charles, Thankyou for your review and feedback. Fairmont is a popular destination for families and especially in holiday pperiods however this is not always the case. The hotel does have ample carparking and crowding is related to the number of guests at the hotel rather than golf. We do try to provide areas where all guests can have... More 

Hotel Review Summarization

What travelers say

  • Buffet breakfast(26)
  • Eucalypt restaurant(19)
  • Indoor pool(18)
  • Game room(14)
  • Very friendly(14)
  • Pool area(11)
  • Great Place(6)
  • King bed(5)
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