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Fairmont Resort Blue Mountains - MGallery Collection

4.0 of 5 1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
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Fairmont Resort Blue Mountains - MGallery Collection
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Fairmont Resort Blue Mountains - MGallery Collection
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1,501 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Nauheim, Germany
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

its a Mgallery Hotel - and you know that the M stands for : memorable. and indeed it was memorable as the worst hotel I ever stayed - I cant believe that they made it in the M collection. Let me try to summarize it: Location: thats the only positive thing - its nicely located with a nice view from... More 

Was this review helpful? Yes 1
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thankyou for the feedback provided on your stay. I am very sorry that you had such a negative experience of the hotel - we do appreciate the feedback and do take it seriously. I apologise for the issues you experienced. regards More 

Cape Town, South Africa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

I recently spent 3 days at Fairmont. Upon entering the room, I dropped my car key and had to retrieve it from under the bed. I was horrified to discover what can only be described as filth - a used crumpled tissue, a half sucked sweet, 2 plastic children's balls, a bottle top, dust balls and various unidentifiable bits and... More 

Was this review helpful? Yes 1
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thankyou for providing feedback on your stay at Fairmont. I am extremely sorry for the Housekeeping issues and lack of follow up you experienced during your stay. regards More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Fairmont hotel blue mountains After a busy 2014 My family and I (wife and 16 year old daughter) wanted to get away for some R&R Over new year. A friend comes here for the health facilities so I thought it would be safe. Health facilities closed for refurbishment over new year - not obvious on website. Beware there's an extra... More 

Was this review helpful? Yes 3
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Alistair, Thankyou for your feedback on your recent stay. To clarify the Hotel Health facilities, the only facilities missing are the sauna and pool change room as as distinct from our proposed facilities. There is a charge for WiFi, but tennis, ping pong etc are free: we do impose a deposit to ensure equipment is returned. Whilst every attempt... More 

London
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

You wouldn't choose the Fairmont for the quality of the accommodation - the rooms are pretty average (though clean and perfectly serviceable) - I would probably rate at about 3 stars. If you are traveling with family (as I was), it is also worth noting that they effectively don't have interconnecting rooms (only the king rooms interconnect - and the... More 

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FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thankyou for providing feedback on your recent stay with us at Fairmont. I'm not sure re your comment regarding interconnecting rooms. Yes generally there is a king room connecting with a twin room to cater for families, these rooms also have day beds. The hotel is rated 4.5 star. kind regards More 

Blacktown, Australia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

As soon as you walk into the foyer you know this place is going to be good! An amazing view through the giant window over the mountains. Our room was great! Very spacious, very comfortable beds, nice view over the mountains. They have a pool ans spa that looks amazing at night with its blue lighting. They also have a... More 

Was this review helpful? Yes
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thankyou for your lovely comments, we are very pleased you enjoyed your stay and hope you will return to stay in the near future. kind regards More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We spent two glorious nights at the Fairmont in a twin queen room. We were travelling with our 4yo daughter and secured a very reasonable deal including a free buffet breakfast each morning which was amazing. The room itself was beautifully appointed and cleaned daily. The bathroom included a bath which is handy when travelling with children. The room also... More 

Was this review helpful? Yes
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thankyou for your response regarding your recent stay with us. Your comments are of great assistance to us in improving our services and amenities. We do hope you will return soon. kind regards More 

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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Phone Number:
Location: Australia > New South Wales > Blue Mountains > Leura
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Resort Blue Mountains - MGallery Collection 4*
Number of rooms: 212
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura

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