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Fairmont Resort Blue Mountains - MGallery Collection

4.5 of 5 1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
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Fairmont Resort Blue Mountains - MGallery Collection
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Fairmont Resort Blue Mountains - MGallery Collection
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1,524 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We stayed at the Fairmont Resort on 27th February, imagine my shock when I found Wotif over $100.00 cheaper for the same room type (King size bed) and breakfast for 2- despite Accor claiming to have the best prices for Le Club or Advantage Plus members or they will beat it by 10%. But of course there's a but... You... More 

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Tonbridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a stunning hotel, you feel you're in a quality hotel as soon as you walk in to the very large atrium. All the staff were excellent, and a special mention goes to the very helpful concierge. We ate in the restaurant one night which lacked atmosphere as only 5 tables were being used in the very large area.... More 

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1 review
3 of 5 stars Reviewed 4 days ago NEW

The building is clever and stylish with good use of views and many notable decorative features (too many to mention them all but the train set room was my favourite). Rooms are comfortable, clean and in good repair. We did have issues with the door lock and the shower rose which were promptly fixed. We dined in the main restaurant... More 

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Canberra, Australian Capital Territory, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

It's been a while since I have stayed at the Fairmont and this is the first time under the new management. I had forgotten what a stunning entry statement it makes arriving to a view of a mist shrouded valley and the welcome of the staff was equally excellent. The conference facilities were ideal for our requirements and the rooms... More 

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FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear John, Thanks for gyour feedback and very constructive comments. We do take these responses seriously and make changes when we are in a position to do so. We have made some changes to the dining options since late last year and are definitely making further one in response to guet feedback. We hope you can visit again to experience... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

Got booked in here very last minute after a pretty shocking experience in another local hotel. The staff were friendly and really accomodating. The hotel is modern, clean and has lots to do and good food! All round, a safe bet for a nice break in the mountains. I will be back and will have no concerns in recommending to... More 

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FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Kevin, Thanks for your feedback, I'm very pleased we were able to assist and look after you. We certainly look forward to welcoming you back. kind regards More 

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

My wife and I and our 7 month old son had a great stay at the Fairmont. Everything just worked: * The portacot was made up and ready to go * Baggage services were efficient * Staff were friendly Excellent!

Review collected in partnership with Accorhotels.com

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FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thank you Andrew, we are very pleased that you enjoyed your stay and hope to see you again soon. kind regards More 

Hereford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

this hotel has it all, stunning views, staff that cannot do enough for you, delicious food, and the rooms were lovely, we were spoilt for 3 nights, the grounds of the hotel had lovely ponds, and gardens

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FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Thankyou for your lovely feedback. We are very pleased you enjoyed your stay and wish you all the best for your onward journey kind regards More 

Sydney, Australia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We love this hotel and have stayed a few times. We have always had a fantastic stay. When I called to make a booking (we wanted to have a small break after my father passing away), I was spoken to by a very rude person at reception who couldn't be bothered looking at the prices of the next few Saturday... More 

Was this review helpful? Yes 4
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Ct , Thank you for providing this feedback, I am stunned that your call to the hotel was treated in the way you describe. Could I ask that you provide further details to enable us to follow up on the matter by contacting the GM directly via Reservations@fairmontresort.com.au. There is no excuse I can offer for such an encounter.... More 

Plymouth, United Kingdom
Top Contributor
109 reviews 109 reviews
32 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel has all the facilities but needs better organisation. a number of things went wrong throughout our stay. Admittedly they were all fixed, but it all got rather tedious. Firstly, we had been allocated the wrong type of room, despite the booking being perfectly clear, and things went on from there, with our room not being serviced, other than... More 

Was this review helpful? Yes 3
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear John, Thankyou for your feedback on the various items that went wrong throughout your stay. I am pleased that we were able to address the issues , but as you were, I am sdisapointed you had to experience them in the first place. I can only assure you that we will work to eliminate such issues in future. kind... More 

Newcastle, New South Wales, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My partner and I stayed at the Fairmont Resort for four days. The hotel itself we thought was beautiful with lovely views. When we checked in the hotel reception staff were not helpful at all. They first said our room was not ready when we asked why not (since it was 3.30pm well after check in) they then said oh... More 

Was this review helpful? Yes 2
FairmontResortLeura, General Manager at Fairmont Resort Blue Mountains - MGallery Collection, responded to this review

Dear Brooke, Thankyou very much for your feedback on your stay with us at Fairmont. I am very sorrry about your experience with check-in and the billing issues and will definitely follow up to ensure we are more guest focussed in future. We very much apprecuiate your positive comments regarding other spects of your stay. We hope you will return... More 

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Additional Information about Fairmont Resort Blue Mountains - MGallery Collection

Address: 1 Sublime Point Road, Leura, New South Wales 2780, Australia (Formerly Peppers Fairmont)
Phone Number:
Location: Australia > New South Wales > Blue Mountains > Leura
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fairmont Resort Blue Mountains - MGallery Collection 4.5*
Number of rooms: 212
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Also Known As:
Fairmont Hotel Leura
Fairmont Hotel York
Fairmont Leura
Leura Fairmont
Fairmont Resort Blue Mountains - MGallery Collection Leura

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