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Mountain Heritage

Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
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299 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wagga Wagga, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

We had a wonderful stay at the Mountain Heritage. Friendly staff, amazing lounge area with open fire, comfy lounges, piano, bar and outstanding views. The hotel was an easy walk to restuarants and shops and the rooms were immaculately clean and tastefully decorated.

Review collected in partnership with this hotel

Was this review helpful? Yes
Eric S, General Manager at Mountain Heritage, responded to this review

Dear 299cathyc We are delighted you had a wonderful stay with us. I will share your comments with our staff who also love to receive such positive feedback. We hope we can welcome you back again when next you visit the beautiful Blue Mountains. Regards Eric Sward General Manager More 

Hawkesbury, New South Wales, Australia
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here for a short weekend break and were pleasantly surprised. We booked a room with Mountain Views and it was lovely. The rooms were very clean and had everything you require. The heating worked well as it was quite cold up there this time of year. It is a short stroll to Katoomba, possibly a little far to... More 

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Trish C Thank you for choosing us for your weekend break. It is always very encouraging to receive such positive feedback on the many aspects of your stay. You are correct in that we are not 5 star, and indeed have no pretence to be, We are however a very unique, historic and interesting 106 year old mountain retreat,... More 

sydney
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a lovely stay at Mountain Heritage...rare child-free weekend away! Dinner in the restaurant was particularly good and the general service, cleanliness and atmosphere was amazing. Great location.

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear amber584 Thank you for choosing us, and thank you for your wonderful review. We are delighted to hear you enjoyed our service, cleanliness and dinner in our Jamison Views Restaurant, as well as the atmosphere of our 106 year old mountain retreat. We hope to welcome you back again soon. Once again, thank you for taking the time to... More 

Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wanted to try somewhere that was one of the old grand hotels: and I wasn't sure whether to give this place so I n the end I went 3 stars because of the price for what was delivered. It was fine so I'll concentrate on what let it down... Booked a spa suite with a view and that was... More 

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Tony T. Thank you for staying with us, It is pleasing you enjoyed the spa suite with the great views over the Jamison Valley. With regard to the items in your room, the TV screen is on a swivel and can be turned to face the lounge area or the bed, although it is a large screen it is... More 

Brisbane, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The views here are wonderful but the decor is appalling - like an old peoples nursing home. The rooms, tablecloths etc were dirty. And the staff were incredibly unfriendly, unhelpful and even rude. With the exception of one lovely young boy in the restaurant. For one example, I pre booked a table at the restaurant online for 7pm, the ideal... More 

Was this review helpful? Yes
Eric S, General Manager at Mountain Heritage, responded to this review

Dear Lauren M, Glad you liked the views, sorry our 106 year old mountain retreat did not appeal. I am curious about your comment regarding rude staff, and would love to discuss this should you care to call me directly at the Mountain Heritage. I have checked the situation regarding your restaurant reservation, and you did indeed make it on-line... More 

Travelers are raving about these Katoomba hotels

Sydney, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

Clean, relaxing, caring staff, a great lounge lounge/bar are to relax in and great dining in the restaurant. The room was very comfortable and reasonably well appointed. A very comfortable bed conducive to a great nights sleep

Review collected in partnership with this hotel

Was this review helpful? Yes
Eric S, General Manager at Mountain Heritage, responded to this review

Dear peter_bellman Thank you for choosing us for your weekend getaway. We are delighted you are happy with all aspects of your stay, including the room, our comfortable lounge areas and the great dining in our Jamison Views restaurant. We hope we can welcome you back again soon. Regards Eric Sward General Manager More 

Peppermint Grove
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we came up for Sunday night of long weekend and it was so lovely and warm, from reception to our room . Tina was informative and friendly as we arrived later. We had delicious meal in restaurant . Very clean . Beautiful fires places lit in sitting areas and very comfortable . We will be back. Thank you .

Was this review helpful? Yes
Eric S, General Manager at Mountain Heritage, responded to this review

Dear peppie-10 Thank you for choosing us, and thank you for your wonderful review. We are delighted you enjoyed a delicious meal in our restaurant, the warm reception from Tina, your clean room and the beautiful relaxing fires in our lounge areas. We hope you will stay with us again, when next you travel to the wonderful Blue Mountains. Once... More 

Sydney, Australia
2 reviews
2 of 5 stars Reviewed 4 weeks ago

I liked the hotel because of the location but the temperature in my room when I arrived was very cold, and it took a lot of time to get warm. On the other hand when I went to have my breakfast the receptionist told us that only cold food was free and there were few things, if you want to... More 

Review collected in partnership with this hotel

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Rachel H Thank you for your feedback. We do provide reverse cycle heating and cooling in all our rooms and as a matter of courtesy we put the heating on in the early afternoon so the room is nice and warm for arrival. I am not sure which room you stayed in, but can only assume you arrived early... More 

Sydney
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

where can you go and they light your own personal log fire place in your bedroom very romantic and sit in a lounge with open fire roaring and being served with warm cognac from France wearing a pretty gown all in the setting of a beautiful heritage setting. the food is spectacular the service is personalised and the atmosphere just... More 

Was this review helpful? Yes 2
Eric S, General Manager at Mountain Heritage, responded to this review

Dear JasonandNatalia R Thank you for joining us for Yulefest, it is indeed one of our premier events each year. Delighted you enjoyed your time in one of our spa rooms with a fireplace, they are especially indulgent during the cooler months, and the great roaring fires in our lounge are also a great spot to sit by and relax.... More 

Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Loved the piano in the lounge. Beautiful dinner and views. Complimentary breakfast was more than expected, fresh fruit, pastries etc. Very relaxing weekend. Good location, plenty of parking and friendly staff.

Review collected in partnership with this hotel

Was this review helpful? Yes
Eric S, General Manager at Mountain Heritage, responded to this review

Dear Lyn M Glad to hear you had a relaxing weekend stay with us & enjoyed dinner, breakfast and views in our Jamison Views Restaurant. Yes our resident piano man Alan Johnson adds that something special when plays each Saturday night and special occasions. It is also pleasing you found our location handy and parking easy. We hope to see... More 

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