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All 16 Katoomba hotels

Mountain Heritage

4.5 of 5 Hotel   |   Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
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67%
Ranked #8 of 16 Hotels in Katoomba
A recent review
5 of 5 stars reviewed today
Kurt T
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198 reviews from our community

Traveler rating
    43
    85
    39
    19
    12
See reviews for
30
107
8
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed today NEW

We were in this Hotel for 3 nights in room Nr. 6. A perfect location for walks in the Blue Mountains with a spectacular view, nice rooms and friendly staff. The Hotel is situated about 5 min away from the town and very calm. We will come back for sure

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Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

For almost $300 a night we expected a lot more. We got a room with a view which was lovely but everything was so outdated, and we were staying at the top of the stairs near the lobby and had to listen to the band playing old music all night. The band wasnt bad but the music wasnt to my... More

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2 reviews
4 of 5 stars Reviewed 5 days ago NEW

My partner and I decided on a last minute weekend away and the mountain heritage had a room available at short notice. It was such a charming hotel. beautiful views over the valley and a short walk into town. We enjoyed some afternoon wines in the lounge by the fire and a divine dinner at their restaurant. Our waitress was... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Rednessie Thank you for your wonderful comments. We are very pleased you enjoyed our handy location, valley views and our restaurant staff, service and food. We are certainly a great choice for a weekend getaway, and we have been careful to maintain the original charm of our 106 year mountain retreat. We hope we will welcome you back again... More

1 review
3 of 5 stars Reviewed 1 week ago NEW

Service was pretty good, staff were friendly enough and they enjoyed our sense of humor during dinner. Definitely not a place for single travelers. Alot of older people and couples seem to be staying here and tend to stare if you laugh or enjoy yourself at the dinning room (they seem very up themselves)... Do not stay here alone, you... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear, Amanda B Thank you for your review. It is pleasing you found our service good and our staff friendly. The rooms clean, with plenty of modern appliances and dinner & breakfast great. Yes our location is secluded, but very close via a short stroll, to Katoomba Village. I am intrigued by your comment regarding the room smell, Our building... More

Sydney
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed in a valley view room and we're not disappointed. Spectacular 180 degree view over Katoomba to Jamieson Valley. The dining room and lounges also have beautiful views. Rooms well appointed and walking distance to the shops and restaurants of Katoomba street. Only minor thing was music from the dining room from 7.30 am and piano on Saturday night... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear DonnalSydney Thank you for your wonderful review. Yes, indeed the views from the View Rooms and from the Lounge/bar/Restaurant are indeed spectacular. I trust the music was not too imposing and did not detract from the level of enjoyment you experienced during your stay. It is very pleasing you found our location handy to the shops and restaurants of... More

Sydney, Australia
1 review
3 of 5 stars Reviewed 2 weeks ago

Not my idea of 4.5 star hotel.Room was average, pictures on website photoshopped. Room phone out of order you had to use own mobile phone to ring room service. Water pipes when turned on was ready to explode. Had to call reception only then they informed us that they had just turned back on water system due to maintenance and... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Anonymous422014 Thank you for your feedback. You stayed in room 9, Rooms 6, 12, & 8 are pictured on our website. All are slightly different configuration (every room is an individual shape and layout) but all share the same view. 6 has a corner picture window, 12 has one very large window to frame the view and 9 has... More

Melbourne, Australia
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for our anniversary. However there was a price difference between the room we booked due to a mis communication , this was sorted out immediately and we were provided with an upgrade which is very professional. Friendly staff at the reception. Beds were so comfortable and rooms were clean. Service at the restaurant can be improved didn't... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear NAma86, Thank you for your wonderful review. It is very pleasing you enjoyed your Anniversary stay with us. I will share your feedback with our friendly, professional reception & housekeeping staff. We note your comment regarding the restaurant service. Once again, thank you for taking the time to provide us with your valuable comments. Regards Eric Sward General Manager More

Sydney, New South Wales, Australia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked my husband and I in to the Valley View suite to celebrate his 50th birthday. Although the room was clean and spacious, it didn't really have any character that the photos on their website lead you to believe is there. The fireplace, which is depicted on the photo of the room as a lovely big open fire, turned... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Terri M, Thank you for your considered review. You raise some points which will help us improve our product and service. Direct feedback such as yours is very important as it gives us clear information to work with. I have discussed your points regarding the cocktail spill, with the staff member involved and also with your waiter in the... More

Wentworth Falls, Australia
Top Contributor
89 reviews 89 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

It is often said the smaller touches make the difference. We booked in for a corporate meeting followed by dinner, our table had personal menus with our company logo and the table was marked by a sign with the latest picture from a new Facebook post from our site, talk about service with the latest attention to detail. It is... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Jason Cronshaw, Thank you for your wonderful review. We do love catering for Corporate Events, meetings, conferences and dinners. We are glad you and your team enjoyed the dinner. Thank you once again for your feedback, and we hope we can look after your group again in the near future. Regards Eric Sward General Manager More

Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

We were delighted by our large corner room with views over the town and valley. Staff were very friendly and helpful. Bit of a hassle getting luggage to our room (up or down stairs and no assistance available) and parking is not very convenient and out in the weather. Great lounge and bar area with real fireplacesWe would have loved... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Eric S, General Manager at Mountain Heritage, responded to this review

Dear WendyJ Thank you for taking the time to provide a review of your stay with us. Yes, unfortunately we do not have an underground car park. It seems we missed you with your luggage, we do provide this service, and I apologise that no-one was on hand to assist. It is encouraging that you enjoyed your room, the views,... More

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Additional Information about Mountain Heritage

Address: Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mountain Heritage 4.5*
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Also Known As:
Mountain Heritage Katoomba, Blue Mountains
Mountain Heritage Hotel Katoomba

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