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All 16 Katoomba hotels

Mountain Heritage

4.5 of 5 Hotel   |   Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
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Mountain Heritage
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Ranked #8 of 16 Hotels in Katoomba
A recent review
3 of 5 stars reviewed 1 week ago
Anna X Sydney, Australia
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214 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Could not fault the location - it was a quick drive to the town centre and other landmarks. View was great from the lounge balconies and the dining room (if you were lucky enough to get a spot by the window) However, the place smelt 'old' and musty - in the reception, hallway, and our room alike. Bathroom was small... More

Was this review helpful? Yes 1
Eric S, General Manager at Mountain Heritage, responded to this review

Dear Anna X Thank you for your considered review of our 106 year old mountain retreat. It is disappointing you felt there was some musty smell, which has clearly detracted from the enjoyment level of your stay. We invest considerable capital in making sure the property, looks, feels and smells presentable, and I am quite intrigued by your comments in... More

Adelaide, Australia
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here 2 years ago during Christmas in July and we had a ball. Now we came back in Spring and enjoyed it again, thoroughly. The service is excellent, the ambience magnificent, the rooms are spacious and comfortable. The public area gives you the charm and feeling of the good old days but with 21st Century comfort. Here you... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Assindia1 It is very pleasing to hear feedback from a regular, we are delighted you enjoy our mountain retreat and understand the service and product we provide here. Yes our Yulefest party is a great time, and one not to be missed, but of course the spring/summer season also has its unique charm. We look forward to welcoming you... More

Melbourne, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

The room was nicely furnished and large, and had everything we expected from a 4.5-star hotel. The common areas were warm and welcoming. It was also in a very good location - away from the crowds, but close (by car) to everything. The views from the restaurant are fantastic. Our only disappointment was the restaurant food. Although it was by... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear cbmelb2014 Thank you for your positive review regarding your room, our location and fantastic views. I am intrigued by your comments on the restaurant dinner food, as the menu and staff are our regulars on the night you stayed with us, and I would love to obtain more feedback, should you have the time to call me here direct... More

Sydney, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

My partner, our baby and I stayed here in August and we absolutely loved it. It's such a beautiful heritage hotel in a good location. The room was clean and well decorated. Staff were welcoming and very friendly. We would recommend.

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear chuynh81 We are delighted you and your family enjoyed your stay with us. It is very pleasing indeed you appreciate what we provide here at our historic mountain retreat. We really appreciate your feedback, and we hope we will see you here with us again when next you travel to the beautiful blue mountains. Regards Eric Sward General Manager More

Sydney, Australia
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We wanted to just get away for a few days and picked this hotel. The staff were very friendly and the atmosphere and views from our room were spectacular. Our room had a valley view with a big window so you could really take it all in. In the evening drinks in the bar with that view again and a... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Travplane, Thank you for your wonderful feedback, It is very pleasing you enjoyed the atmosphere, service and the great views our location provides. Your suggestion to ask for a valley view room is a very good one, however, as you say, the views from the restaurant & cocktail bar are equally superb. We hope you will return to us... More

Bellawongarah, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Six of us dined here last week. Unfortunately it was very wet and view misted out. However the food was absolutely first class as was the delightful surroundings of the well preserved hotel. However we struck a very unusual waitress who insisted on removing the four finished main course dishes before two of us had finished our meal . Comments... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Max W Thank you for your review. It is pleasing you enjoyed the first class food in our lovely restaurant. I have discussed your comments with your waitress, and it seems there is some misunderstanding which I would love to discuss with you and clarify, should you wish to call me direct at the hotel. We trust this did... More

Canberra, Australia
2 reviews
3 of 5 stars Reviewed October 13, 2014

This is an old style hotel that does need a spruce up. I only found out about the restaurant being closed on a Monday night after I had made the booking so a little annoyed. You couldn't even get any kind of room service. So this isn't good enough for 4 1/2 star rated hotel

Review collected in partnership with this hotel

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear Neil D, Thank you for your feedback. We apologise for any inconvenience as a result of our kitchen being closed for dinner on the public holiday Monday of your stay.This was the last day of a very busy school holiday period, and we needed to give our staff a break. Unfortunately this has detracted from the level of satisfaction... More

lincoln
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 11, 2014 via mobile

Had a one night stay as part of a Blue Mountain tour. Had lunch, dinner and breakfast and all were very good. The service was good and we had a lovely large room with gorgeous views. We slept so well in the peace and quiet of the area, plus it was a bit cooler which we enjoyed. Really enjoyed our... More

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Eric S, General Manager at Mountain Heritage, responded to this review

Dear flo Lincoln It was our pleasure to have you stay with us. We are delighted you enjoyed lunch, dinner & breakfast, the peace & quiet of our secluded but accessible location and our gorgeous views. I will be sharing your comments with our staff who are always pleased to receive such positive feedback. Once again, thank you for your... More

Hong Kong, Chine
2 reviews
5 of 5 stars Reviewed October 11, 2014

Excellent hotel, friendly staff, we loved the ambiance of the room and the size. Very near the 3 sisters and hiking area. They have provided a baby cot. very good stay, we enjoy a lot. We recommend this hotel for your trip in blue mountains.

Review collected in partnership with this hotel

Was this review helpful? Yes
Eric S, General Manager at Mountain Heritage, responded to this review

Dear Sebastien D Thank you for staying with us. We really appreciate your wonderful feedback on our friendly staff, our great location and the size and ambiance of our rooms. Thank you for recommending us, and we hope you will come back and stay with us again. Regards Eric Sward General Manager More

1 review
4 of 5 stars Reviewed October 6, 2014

Very charming Hotel with an astonishing history. Very nice location in a beautiful surrounding. Huge rooms. Sleeping comfort very good. We did not hear anything from the other Guedes. Walking distanziert to otherwise restaurants and bars.

Review collected in partnership with this hotel

Was this review helpful? Yes
Eric S, General Manager at Mountain Heritage, responded to this review

Dear Elke M Thank you for your wonderful review. We are very pleased you enjoyed the history and ambiance of our 106 year old mountain retreat, including our great, quiet location which is handy to the main street of Katoomba. We hope you will come and stay with us again. Regards Eric Sward General Manager More

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Additional Information about Mountain Heritage

Address: Cnr Apex & Lovel Streets, Katoomba, New South Wales 2780, Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mountain Heritage 4.5*
Number of rooms: 41
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Also Known As:
Mountain Heritage Katoomba, Blue Mountains
Mountain Heritage Hotel Katoomba

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