Dear Robert M, Many Thanks for your great comments. It is very pleasing to hear you enjoyed exactly what our Retreat is all about, and also that you enjoyed our restaurant cuisine, and the convenience of our location. Your feedback is even more valuable, given you have stayed with us before. It is indeed a good tip for the view... More

Dear Star_Trekers Thank you for your wonderful comments, I will be sure to share these with our team. Yes we have recently changed our packages to include a continental buffet breakfast, which is getting some great customer reviews, we did this so we can add cooked to order hot food (for a small extra charge) which our guest feedback indicates... More

Dear Coralie, Thank you for the feedback on your stay with us. I have shared your comments with our reception staff, & it is disappointing we did not "get it right" for you during your stay. It is pleasing however that you did enjoy your stay and the food at both dinner and breakfast. We hope you will come back,... More

Dear Daisylinz, Thank you for your very positive feedback, we are always delighted to share such great reviews with our staff. we are very pleased you enjoyed our restaurant and Spa Sublime, our Day Spa. Alan, our resident pianist is also pleased to receive your positive comments. Thank you for staying with us, it is good advice to book one... More

Dear Sarah H Thank you for your very positive feedback on your stay with us. I have shared your comments with our team, particularly Tina on Reception & our housekeeping staff. We are pleased your unfortunate fall did not detract too much from your level of enjoyment, and trust you are now fully recovered. Thank you too for your feedback... More

Dear ArtNich First let me apologise for the Hoover noise outside your room. Your feedback has prompted us to review our housekeeping schedule to ensure there is no re-occurance which may bother future guests. It is unfortunate this has impacted on the quality of your stay. Glad you enjoyed our location, the great view, and the character of the building.... More

Dear noelmcn Thank you so much for your review. We really enjoyed having you and & your wife stay with us, and we are very pleased you had a great experience. I will be sharing your feedback with our team, who will be delighted to hear your positive comments. Thank you again for taking the time to provide those wonderful... More

Dear mooreca53 Thank you for your feedback. Yes, unfortunately there was some noise in the corridor, as our technicians worked to restore the fluctuating wi-fi signal. We apologise for the inconvenience this caused you , and the negative affect it had on your stay with us. We have decided to upgrade to a larger capacity, latest technology system with faster... More

Dear lindat44 Many thanks for your positive feedback. We are delighted you enjoyed your stay and the service and food in our restaurnt. I am sorry we did not get our breakfast price/value proposition right for you. We have taken this on board and reviewed both our breakfast pricing and product offering. Once again, thank you for your positive and... More