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Palais Royale Blue Mountains

230 Katoomba Street, Katoomba, New South Wales 2780, Australia
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Palais Royale Blue Mountains
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193 Reviews from our TripAdvisor Community

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Traveler rating
    34
    75
    53
    25
    6
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29
122
3
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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  • Danish first
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  • German first
  • Any
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  • All months
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    (36)
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    (33)
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Sydney, Australia
4 of 5 stars Reviewed yesterday NEW

This hotel was surprisingly good. The room was clean and suitable for our children. The service was fabulous - very friendly. Would recommend this hotel if you are looking for good value for money!!!!

Review collected in partnership with this hotel

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Sydney, Australia
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed with 2 other couples the rooms are small and a bit dated. There is no open fireplace in the lounge with real wood. The place needs a bit of on overhaul. A nice bar with open fireplace this would be a winner.

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Greater Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I always enter a hotel bathroom with trepidation, not knowing if I will get so little water that I will end up freezing. The shower head in the bathroom was the best rain shower ever! Lovely hotel to stay in with old world charm and character. The common rooms are great to socialise with friends rather than trying to crowd... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PalaisRoyaleManager, Guest Relations Manager at Palais Royale Blue Mountains, responded to this review

Thank you for your lovely comments....hope to see you again, especially after we open our new café in a few weeks time kind regards jennifer More 

Lake Munmorah, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

Very friendly welcome, great breakfast, comfortable bed, excellent staff. What more would you want from a hotel. We will continue to recommend this hotel and stay there when we visit Katoomba. Thank you for this opportunity to tell others about this hotel

Review collected in partnership with this hotel

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PalaisRoyaleManager, Guest Relations Manager at Palais Royale Blue Mountains, responded to this review

THANK YOU so much....great to see we are on the right track! kind regards Jennifer More 

Merewether
1 review
3 of 5 stars Reviewed 2 weeks ago

Our initial room had hair on the bathroom floor indicating that the room had not been properly cleaned. We were moved to another room where the bathroom light continued to flicker. Not overly impressed !

Review collected in partnership with this hotel

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PalaisRoyaleManager, Guest Relations Manager at Palais Royale Blue Mountains, responded to this review

Thank you for your comments and I assure you we have listened, and in fact instigated a room checklist for our housekeeping. So thank you for being part of our improvement process kind regards jennifer More 

Greater Sydney, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed here over the 2015 Katoomba Winter Magic Festival. The staff were extremely helpful and full credit to Jo on reception for her assistance in making a booking for me at the last moment and for her friendly and professional manner. My room was clean, warm and very comfortable. The hotel is exceptionally well placed and just a short... More 

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PalaisRoyaleManager, Guest Relations Manager at Palais Royale Blue Mountains, responded to this review

Thank you for your kind comments, and yes Jo is a great asset and just great to work with as well! Thank you again and hope to see you again More 

Jindabyne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Palais Royale for 4 nights and we would return there on our next Blue Mountains, Katoomba Visit. The Staff are helpful, pleasant and very easy to talk to. The rooms are very spacious and the Bathrooms are also spacious. Our only small concern was that there were no Grab rails to aid in... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
PalaisRoyaleManager, Guest Relations Manager at Palais Royale Blue Mountains, responded to this review

Thank you for your lovely comments. We hope to see you again soon Kind regards jennifer More 

Bonnells bay
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Don't bother staying here. YHA would probably be better. I stayed at this hotel with a group of people. The twin room I shared with a friend still had the beds together and when we moved them apart we found a very dirty floor including toe nail clippings. The ensuite had a filthy shower curtain and there was mould and... More 

Was this review helpful? Yes 1
PalaisRoyaleManager, Guest Relations Manager at Palais Royale Blue Mountains, responded to this review

I'm very sorry your stay was not enjoyable. We endeavour to improve, and we know that in such a heritage building we have constraints on various shapes and sizes of rooms. However, your comments regarding the breakfast have been noted and passed on. Thank you again, if we aren't aware we cant improve More 

Jervis Bay, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed mid-week for 2 nights with a Luxury Escapes deal. The hotel is a lovely old building, in the heart of Katoomba ... a short walk to restaurants, cafes and shops. The room was warm, clean, comfortable and quiet, and the check-in staff friendly and helpful. We enjoyed the continental breakfast (particularly the fresh watermelon and rockmelon). We will... More 

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PalaisRoyaleManager, Guest Relations Manager at Palais Royale Blue Mountains, responded to this review

Thank you....we look forward to your return. Our new lounge café will be open in a few weeks so something else for you to enjoy here kind regards jennifer More 

Newcastle, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

Lovely old style hotel, staff very friendly and only to will to help you. Beautiful lounge area to sit and open fires.Good buffet breakfast, everything nice and fresh. Hotel in good location, end of main street where there are a lot of cafes etc.

Review collected in partnership with this hotel

Was this review helpful? Yes
PalaisRoyaleManager, Guest Relations Manager at Palais Royale Blue Mountains, responded to this review

Thank you for your kind comments, we hope to see you again, especially after our new café is opened in a few weeks! More 

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