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All 16 Katoomba hotels

Palais Royale Blue Mountains

3.5 of 5 Hotel   |   230 Katoomba Street, Katoomba, New South Wales 2780, Australia
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Ranked #11 of 16 hotels in Katoomba
A recent review
4 of 5 stars reviewed 1 week ago
Mike B Merimbula, Australia
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117 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Merimbula, Australia
2 reviews
4 of 5 stars Reviewed 1 week ago

We visited for three nights and loved it. Great breakfast and start to the day.....large clean rooms many with nice views. Many thanks to Ron and staff, will visit again and will tell family and friends about our experience.

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Rana C, Guest Relations Manager at Palais Royale Blue Mountains, responded to this review

How lovely and what a kind review. We thank you for staying with us at Palais Royale and look forward to your return visit More

Port Stephens, Australia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed for two nights as we were attending a wedding. Firstly, we found the staff on reception to be very friendly and efficient. Our room (212) was a good size but the bed was a double and not a queen. It was not comfortable and neither were the pillows. There was a large tear in one of the chairs,... More

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Rana C, Guest Relations Manager at Palais Royale Blue Mountains, responded to this review

Thank you for your review. We are sorry your stay wasn't as you had expected. We take your comments and suggestions seriously and will forward it to senior management. More

Parramatta, Australia
1 review
2 of 5 stars Reviewed 1 week ago

No restaurant or meals after breakfast a nice spa but I wouldn't drink the water.. thin walls .. for the price of king with spa so not worth it a cold place with a feeling its prime and history has been sold to keep its head out of the water

Review collected in partnership with this hotel

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Palkat, Manager at Palais Royale Blue Mountains, responded to this review

We are sorry you did not enjoy your stay. We serve a full hot buffet breakfast but do not open for a-la-carte dining for lunch or dinner (open for functions and groups) as we encourage guests to enjoy the many wonderful cafes and restaurants in Katoomba. More

Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This accommodation is OK but definitely not 4 star as self rated, they should change to 3 star to more accurately reflect the amenities. The main problem is the awful bed, the old mattress is very uncomfortable and the two singles pushed together do not work well. No fluffy duvet or soft linen, pillows are thin and miserable. Next there... More

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Palkat, Manager at Palais Royale Blue Mountains, responded to this review

It was an oversight that your room was not remade and we apologise. As Winter is peak season, some of our rooms are twin share King singles that combine with an overlay to create a King double bed. On this occasion we acknowledge that Housekeeping could have done a better job. We hope to host you on a return complimentary... More

Sydney, Australia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

Palais Royale was stunning! Wonderful location, close to shops and restaurants. Warm, clean, comfortable rooms, beautiful reception area and comfortable lounge areas to relax with friends after a day of sightseeing. Friendly and helpful reception staff. I would definitely stay here again!

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Palkat, Manager at Palais Royale Blue Mountains, responded to this review

Thank you for your comments. We hope to see you again. More

Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This classically lovely hotel is very well located in the heart of Katoomba to enable you to share all the delightful experiences that the Blue Mountains have to offer. It is beautifully restored with comfortable and elegant rooms, a nice breakfast by the fire, and gracious staff.

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Palkat, Manager at Palais Royale Blue Mountains, responded to this review

We enjoyed hosting you! More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed two nights on a luxury escapes voucher. The room was dated but clean. However, the beds could be improved. It felt like the mattresses sank in the middle. The shower was hard to get in and out of. The shower head is set a bit low and kept on bumping our heads whilst showering. The breakfast selection is... More

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Palkat, Manager at Palais Royale Blue Mountains, responded to this review

We are glad you enjoyed your visit to the Blue Mountains and the Palais Royale. More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 26, 2014

We were in desperate need for a couple of nights away. So with excitement headed to Katoomba. We were greeted by a charming building with definite character and beautiful surrounds. We were excited and relaxed. However, that changed as soon as we opened the front door. The staff did not even acknowledge us as we waited to check in. We... More

Was this review helpful? Yes 3
Palkat, Manager at Palais Royale Blue Mountains, responded to this review

We apologise for our poor service, the fact that we were extremely busy and booked out is no excuse. We are glad you enjoyed the heritage ambience of our fully restored property. If you have an opportunity to return, perhaps in Spring for the Leura Garden Festival, we offer you a complimentary full hot buffet breakfast and free use of... More

Newcastle, Australia
Top Contributor
93 reviews 93 reviews
45 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 21, 2014

Stayed here for three nights on a short break to the Blue Mountains. Had a King room on the ground floor which was fine. Breakfast in downstairs dining room was OK but choices could have been wider. Dinner wasn't served in house but no shortage of other places to dine. Drinks in- house were expensive. Older style property but ideally... More

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Additional Information about Palais Royale Blue Mountains

Address: 230 Katoomba Street, Katoomba, New South Wales 2780, Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Palais Royale Blue Mountains 3.5*
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Also Known As:
Palais Royale Blue Mountains Hotel Katoomba
Palais Royale Blue Mountains Katoomba

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
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Number of rooms
40

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