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Lilianfels Blue Mountains Resort & Spa

5.0 of 5 5-19 Lilianfels Avenue, Katoomba, New South Wales 2780, Australia
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Certificate of Excellence 2014
Lilianfels Blue Mountains Resort & Spa
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Lilianfels Blue Mountains Resort & Spa
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1,006 reviews from our community

Traveler rating
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    159
    66
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney
Contributor
18 reviews 18 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have just stayed the night (25th Feb) to celebrate my husbands 40th birthday. I booked the Gormet Package as a surprise and it was simply wonderful. Check in was very easy and staff very welcoming on reception. We had lunch in the lounge, which again was lovely, great service. We dined in Darleys restaurant which was extremely delicious fine... More 

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Shanghai
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

When we arrived we had good impression, but we changed our minds very quickly. At the bar, the waiter was not really friendly (haughty), we felt we were here to serve him. At the restaurant, the lounge one, as we did not want to eat a lot, we choiced the risotto and the Caesar salad. One of us are still... More 

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Nong khai
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I will confess to having some inside knowledge of Lilianfels from its days under the banner of Orient-Express. Under their stewardship it improved immensely and when sold I was uncertain of its future. In January we had the pleasure of staying there once again and far from falling into decline I saw so many improvements I could not help but... More 

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Berlin
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed for 2 nights during a holiday and enjoyed the stay a lot. People are very nice and helpful. The hotel has a bit oldstyle decor which you have to like. Everything is immaculate though. And it is located perfectly to Echo Point, Scenic World and a number of walks. Unfortunately my room did not have a view but... More 

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Sydney, New South Wales, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Usually my husband and I come here a couple of times a year. This time my daughter and I needed a couple of "girly" days. The Escarpment Group really have the right mix here - small enough to be cozy; large enough to offer a full suite of amenities and facilities. I always use the indoor heated pool for example... More 

Was this review helpful? Yes 3
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort and Spa It’s a pleasure to read that you had a great stay, and enjoyed the facilities and our team that looked after you and your daughter to make your girly weekend even more relaxing and memorable. It was great to read that you enjoy... More 

Sydney, Australia
Top Contributor
50 reviews 50 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We really love Lilianfels, especially in the autumn. It really has its own very special warmth and charm. The breakfast buffet is particularly lovely on a sunny morning with the sun streaming in. The rooms are well appointed and the service was excellent. Definitely make time to go across the road for dinner, lovely food and really nice ambience. A... More 

Was this review helpful? Yes 1
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort and Spa It’s a pleasure to read that you had a great stay, and enjoyed the facilities and our team that looked after you. I do have to agree with you, Autumn is a very special time of year at Lilianfels and in the Mountains... More 

Bristol, United Kingdom
Top Contributor
112 reviews 112 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We drove straight from Sydney airport to this lovely hotel. It is located on the escarpment thus providing fantastic views. The hotel is very well equipped but there are a few staff issues. When we arrived late in the evening the receptionist said, in a non-caring manner, that they had no record of our booking despite us showing him the... More 

Was this review helpful? Yes
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort and Spa It’s a pleasure to read that you had a great stay, and enjoyed the facilities and our team that looked after you. Please accept my apologises for your arrival experience, this is definitely not the standard I expect from our front desk staff... More 

San Diego, California
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

we just returned from a one night stay at Lilianfels blue mountains resort and spa. Upon checking in, we went right away for our spa " treatment " Consisting of a massage and scalp treatment. Having visited many spa facilities all over the world, the spa here rates 2-3 stars. I was the only man in the whole facility, and... More 

Was this review helpful? Yes 1
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort and Spa I am disappointed to read that on this occasion we failed in some areas to provide you with the service, and attention we are known for. I hope you accept my apologies, and rest assured all issues raised will be addressed with the... More 

Sydney, Australia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I had a wonderful two night escape at Lilianfels after the completion of a big work project. I want to escape the city for a few days for some peace and quiet and little luxury, the hotel was perfect for this! I arrived just after lunch on a Sunday and due to being an off peak time they were able... More 

Was this review helpful? Yes 1
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort and Spa It’s a pleasure to read that you had a great stay, and enjoyed the facilities and our team that looked after you to provide you with that relaxing escape you were needing and getting away from the busy city life. I hope we... More 

Sydney
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful hotel, great food and the view is to die for ! There is nothing the staff won't do for you, highly recommended And if your a dog lover it's has pet friendly rooms but you must book in advance, very rare to find this in a luxury hotel .. Top marks

Was this review helpful? Yes 2
Ralf B, General Manager at Lilianfels Blue Mountains Resort & Spa, responded to this review

Dear Valued Guest, Thank you for reviewing your recent experience at Lilianfels Blue Mountains Resort and Spa It’s a pleasure to read that you had a great stay, and enjoyed the facilities and our team that looked after you. It's wonderful to read that we are considered as your favourite hotel in the mountains, I'm very grateful that you think... More 

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Additional Information about Lilianfels Blue Mountains Resort & Spa

Address: 5-19 Lilianfels Avenue, Katoomba, New South Wales 2780, Australia
Location: Australia > New South Wales > Blue Mountains > Katoomba
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Lilianfels Blue Mountains Resort & Spa 5*
Number of rooms: 85
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Also Known As:
Lilianfels Blue Mountains Resort And Spa
Lilianfels Blue Mountains Hotel Katoomba
Lilianfels Blue Mountains Katoomba
Lilianfels Blue Mountains Resort & Spa Katoomba
Hotel Style:
#2 Romantic Hotel in Katoomba
#3 Spa Hotel in Katoomba
#3 Luxury Hotel in Katoomba
#4 Family Hotel in Katoomba

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