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Lilianfels Blue Mountains Resort & Spa

Certificate of Excellence
5-19 Lilianfels Avenue, Katoomba, New South Wales 2780, Australia
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Lilianfels Blue Mountains Resort & Spa
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Lilianfels Blue Mountains Resort & Spa
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1,045 reviews from our community

Traveler rating
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    171
    67
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I was up very late at night in the library reading and a member of staff popped their head in and asked if I'd like some hot milk. It wasn't on my bill, it was a lovely considerate gesture - as is having a library. I'm not that into fussy over priced hotels tbh, but we had s lovely relaxed... More 

Was this review helpful? Yes 1
Sydney, Australia
Top Contributor
67 reviews 67 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My daughter and I had a lovely 3 day weekend here. On the first day we had high tea which was lovely. The service was a bit slow for city slickers but that was fine for us. We did have room service that night, it was not the best and we were charged $10 to bring a tray one floor... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

For the price everything should be exceptional unfortunately it does not live up to this standard. The staff in the hotel were nice but didn't really have the front of house nature that they should have. The resort view room overlooks the car park and the charm of an old decor is now looking a bit too old. We did... More 

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Australia
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have stayed at Lilianfels twice. After the first visit I wrote to the manager as I thought I was just unlucky to have had poor service, after all it is an expensive hotel. The manager assured me my experience was unlucky. I returned again this year & the service is the same. Not only that, but during afternoon tea... More 

Was this review helpful? Yes 2
Sydney, New South Wales, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

An exceptional location with great facilities, however significantly understaffed and the dinner meal was average. Given the high price and reputation, we expected exceptional service, however we were left disappointed.

Was this review helpful? Yes 1
Ararat, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This place is seriously over rated. We have stayed at many budget accommodations and the staff here need to really work on their customer service as what you can get from a 3 star hotel is incredibly better than the experience we had here. The room itself was splendid and it only comes down to the fact that we believe... More 

Was this review helpful? Yes 1
Surrey, United Kingdom
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful three night stay we had at this hotel. We had read about it several months earlier in one of the UK Sunday newspaper colour supplements - they said it was good and we weren't disappointed. It oozes old world charm and gentility but is very much of our time in terms of service, efficiency and standards. The... More 

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Sydney, Australia
Top Contributor
65 reviews 65 reviews
30 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Lillianfels is a place I had long wished to stay at ever since I first travelled to the Blue Mountains as a child. It certainly holds an aura of luxury, more so than anywhere else in the mountains. Its exceptionally pricey, not the most expensive place in the area but certainly up there so you do expect out of this... More 

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1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The ambience was lovely - particularly in the hotel's lounge which had comfy sofas, deep chairs and open fireplaces. However the lack of service was so bad it became funny - a shame for a pricy hotel that ought to be highly lauded. We waited at the lounge entrance as asked and then were seated, noting that the wait staff... More 

Was this review helpful? Yes 4
Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The good-dinner at Darleys was exceptional, the reception/lounge areas of the hotel are impressive and friendly staff. The bad-chaotic service. One morning at breakfast staff illusive and waited 20 mins before being asked for our tea, coffee preferences. Dinner in the lounge one evening our starters were given to the next table, who unaware kept the squid but returned the... More 

Was this review helpful? Yes 2
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