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Marlborough Motor Inn

Hotel website
19 Monaro Hwy, Cooma, New South Wales 2630, Australia
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1 room 1 guest
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93 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here on a Saturday night as part of a last minute decision to go to the snow. and this was the ONLY room available without having to travel back to Canberra. Called up the (rude) owners to tell them we may be a bit late checking in (had plans to go night skiing) and were told that we were... More 

Was this review helpful? Yes 1
Marlborough M, Manager at Marlborough Motor Inn, responded to this review

First up Julia is not the name you used for your booking. It also shows you have great courage to take anonymous pot shots. You are also very economic with the truth in maligning me and the Motel. We aim to provide the highest level of customer service, and therefore wouldn't have said anything in the likes of you being... More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Bad indian owner,very rude, told us that we are idiot and ask us to leave. Where is the manner and hospitality as owner of the place. If you do not have 24 hours receptionist, TELL US!!! don't yell to us and said that we are idiot!!!

Was this review helpful? Yes 1
Marlborough M, Manager at Marlborough Motor Inn, responded to this review

Dear David, Your booking was through Booking.com which has all the information on check-in time and reception hours. This is also contained in your booking confirmation, in the room Compendium, and at the reception door. Only 4.5 and 5 star hotels have 24 hour reception. You chose to telephone at midnight to wake us up to ask for a late... More 

Travelers are raving about these Cooma hotels

Newcastle, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed there 1 week ago, overnight to the ski fields. Not the worst room we've ever stayed in, but by far the most expensive for what we ever got. The staff are lovely, but the chap who appears to be running the place is incredibly rude and we would have left to stay elswhere... if there had been another place... More 

Was this review helpful? Yes 2
Marlborough M, Manager at Marlborough Motor Inn, responded to this review

Dear ms RAINER, Thank you for staying. The room was booked by your friend who obviously did his research on the website and than obviously chose the best value. That is the market price and you have the option not to buy. We have an excellent team thank you. Booking.com has options to book rooms in multiple guest names in... More 

Sydney
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We spent a night here on our way to Thredbo and were pleasantly surprised by the cleanliness and comfort of our queen size room. As recommended on TripAdvisor we requested a refurbished room and were very impressed with it. Room was warm and very clean. Bed comfortable and bathroom had very good shower and new large towels which are sadly... More 

Was this review helpful? Yes
Marlborough M, Manager at Marlborough Motor Inn, responded to this review

Thank you for staying with us. We will pass on your comments to our dedicated housekeeping staff. We hope to have more rooms completed after winter. Rooms are fantastic thanks to our contractor. More 

Mosman, Australia
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here about 2 weeks ago on a ski trip. I had a comfy room. Generally the standards are low in this part of NSW and prices are high during the ski season. The room I had was good enough, was clean and had everything I needed. The heater was working well. It's a rather long distance to the... More 

Was this review helpful? Yes 1
Marlborough M, Manager at Marlborough Motor Inn, responded to this review

Thank you for staying with us. We will pass on your comments to our dedicated housekeeping staff. Peak season pricing applies everywhere. But we are very competative compared to Jindabyne and it is only 45 minutes drive. More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 18, 2015

motel is owned by an indian couple, was rude to us. fresh towel is the only thing impressed me. but need to work on cleaning the room properly and being nice to guest 1:30 driving from ski field, wouldnt recommend it to skiers and boarders

Was this review helpful? Yes 5
Marlborough M, Manager at Marlborough Motor Inn, responded to this review

Hi Madmoarder, First of all describing us as Indian is incorrect. We are pleased you liked our fresh towels. All our laundry is done in house by the same staff who do housekeeping. They do an excellent job. We welcome the opportunity to rectify issues when brought to our attention. Some guests behave badly and it becomes necessary to chastise... More 

1 review
5 of 5 stars Reviewed July 1, 2015 via mobile

Lovely owners so warm and friendly,they checked on us ehen we settled in to see everything wad to our liking. The restaurant was amazing we had the scallops highly recommended. Great for kids plenty of space to have a play after being in the car for hrs.

Was this review helpful? Yes
Marlborough M, Manager at Marlborough Motor Inn, responded to this review

Thanks Meredith. Look forward to your next visit. More 

Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed May 25, 2015

Stayed just one night because we didn't want to impose on relatives. For the price, we should have imposed! The property is undertaking some sort of refurbishment and, for my money, when you expect patrons to stay in a quasi construction site, you do what you can to make them as comfortable as you can. You do not: A) not... More 

Was this review helpful? Yes 2
Marlborough M, Manager at Marlborough Motor Inn, responded to this review

Thank you for choosing to stay. A - The motel is undergoing refurbishment as stated on our website and several reviews on Trip Advisor. The work is being undertaken to only a few rooms at a time to minimise any interference with guest comfort (e.g. Noise, dust parking etc). B - An offer of upgrade to our Deluxe room was... More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 6, 2015

Having stayed here regularly previously l thought it about time to review my favorite place to stay in Cooma. At the far end of town set on a rise is Marlborough Motel. Each time lve stayed l have booked ahead however today l dropped in and was pleasantly surprised when l was offered one of the newly appointed deluxe rooms,... More 

Was this review helpful? Yes 1
Marlborough M, Manager at Marlborough Motor Inn, responded to this review

Thank you for staying. We also are pleased with the renovated rooms. Guests are now requesting these rooms. Progress is being made slowly. More 

Tuross Head, Australia
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 4, 2015

As the owner is slowly renovating the rooms in this hotel I would suggest that you request to look at the room prior to accepting it, I was given a room which was of an older style, the bed was not as comfortable as it could have been. After talking to management the next morning however, he relocated me to... More 

Was this review helpful? Yes
Marlborough M, Manager at Marlborough Motor Inn, responded to this review

Hi Janine, Thank you for staying. The motel is undergoing refurbishment and this fact is listed on our website. We apologise that you the queen bed was not to your liking. I hope you did try out the single bed? We encourage our guests to contact management immediately they find an issue. We could have found you another room at... More 

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