This was our first family holiday with our 3month old baby. The staff made the whole experience stress by having all baby equipment ready for us cot set up in our apartment upon arrival. Extremely organized and helpful staff.
Our apartment was just beautiful large open plan perfect for a week long stay we would definitely recommend this as a...
More
Reviewed February 17, 2011
I recently spent seven wonderful days with my daughters Amy and Meg and my beautiful granddaughter Lilianna, at the Mediterranean Resort in Airlie Beach, Queensland. Our spotlessly clean apartment was spacious, airy, bright and extremely well appointed. Our hosts, Robert, Lea and Rhiannon went out of their way to ensure our stay was perfect. They even took care of hiring...
More
Again thank you so much for your positive feedback. As relatively new owners in this industry our team do work tirelessly to ensure your stay is a pleasant one. We love family groups and pride ourselves on making the resort a peaceful gettaway, yet only minutes away from the attractions Airlie Beach has to offer.
Please recommend us to your...
More
Delayed from the January floods, we finally made it to Airlie this August. It was certainly worth the wait! Robert, Lea and Rhianon were fantastic and made our holiday so much more relaxing. They helped us with tours, buses and extra rooms, all without fuss or hassle. The units were are well appointed with everything you need for self-catered holiday....
More
Thank you for taking the time to review your stay with us.We really believe that the Mediterranean Resort is probably Airlie Beach's best kept secret as far as superior all round accommodation.Your comments about the views,quality of the rooms and our service make all the hard work that our team has done over the last 10 months since taking over...
More
Just got back from 7 days here. Had great apartment with deck with views. Infinity pool lovely, with view to water and islands. New manager clearly keen to keep place quiet, which is very important, given that Airlie Beach could be quite crowded.
More
Thank you for taking the time to confirm our objectives here at Mediterranean Resorts. Since taking over as the new resort managers in November 2010 we have made it our focus to ensure our guests experience clean, comfortable and spacious apartments.Great to hear your stay was peaceful as we like to promote our resort as a family venue where you...
More
This resort was one of our stops during our recently completed touring holiday and we really felt that we had good value for money.The rooms were clean, comfortable and spacious and the service was excellent. They were more than happy to book any tours for us (eg Barrier Reef) and their local knowledge was impressive. All in all a very...
More
Thank you so much for giving us the opportunity to look after you during your travels. We will endeavour to continually improve our offer to our guests and we are currently updating our units to make them even more comfortable and user friendly.
With such a dedicated team and our vision for excellence we ask you to come again.
More
During our stay we had the opportunity to speak with the friendly manager Robert, and got a good insight into where the property standards were when they took it over, and what his plans have been to completely uverhaul the standards within the resort.
Congratulations, already within a short period of time Robert and his team have made huge improvements,...
More
Thank you so much for your review and appraisal. The new management team here at Mediterranean continue their committment to improve our offer to our guests as is already evident after such a short time. We have commenced a new and exciting refurbishment plan for our units and employed new housekeeping staff to ensure the cleanliness standards continue to improve.Such...
More
After a not so great stay back in early 2010 we decided to try out the resort again as we heard there had been a change in management. My husband and I couldn't have been more thrilled with the place, friendly and attentive staff combined with our beautiful apartment overlooking the ocean we could not fault it. We have already...
More
Reviewed December 20, 2011
Thank you so much for the review as we the new management team have been and will continue to work hard to make sure our guests have an enjoyable stay. Lots of work to do however to improve our offer and we look forward to many more reviews in the future. Out with the old and in with the new...
More
Very dissappointed with this place. Looked great on the website, but was very outdated and dirty. We had a two bedroom apartment on the top floor. Fantastic views, we had a spa pool on our balcony but did not use it as it had a layer of oily film sitting on the water. My 8 year old daughter did not...
More
Thanks for your comments. The ownership of the Mediterranean Resort has just changed hands in November 2010 and was under previous management for 6 years. Like you, as new managers we have identified an urgent need for upgrading and introducing new systems and procedures.
Work is now under way and all apartments are being upgraded. We will be replacing all...
More
A bit of a hit & miss-
Hit - the spa balcony, view & apartment size is a winner & is worth calling a 4 star resort (we were in room 13). Also the view from the horizon pool is brilliant!!!
Miss - the customer service from the managers was non existent, the hill to the hotel & to get...
More
Thanks for your comments. The ownership of the Mediterranean Resort changed hands in November 2010 and was under previous management for 6 years. Like you, as new managers we have identified an urgent need for upgrading and introducing new systems and procedures.
Most of what you experienced is inexcusable and is being rectified. We will not tolerate poor maintenance or...
More
This accommodation had good and bad points. The good points included the large apartments offered for the price and the sea views although the sea was very far away. If the balcony was that good i would have sat out on it but i didnt. The balcony was sitting just above the car park and felt very overlooked, having a...
More
Thanks for your comments. The ownership of the Mediterranean Resort changed hands in November 2010. Most of what you experienced is inexcusable and is being rectified. We will not tolerate poor surely customer service.
Please accept the apology of our new Management Team.
More
213 Reviews
120 Reviews
56 Reviews
