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Base Airlie Beach Resort

336 Shute Harbour Road, Airlie Beach, Queensland 4802, Australia
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Base Airlie Beach Resort
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310 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Vienna, Austria
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We stayed two nights and it was not great. When we arrived the receptionist ignored us first and then was very unfriendly. The room and the bathroom was dirty and the sink was running the whole time. The whole room was just not comfortable. At the end of the stay you only had to bring back the pillow case what... More 

Was this review helpful? Yes 1
2 reviews
1 of 5 stars Reviewed 5 days ago NEW via mobile

This was the second hostel of base we have booked and we will not book Base hostels again. The kitchen was dirty and looked as if it would not been cleaned at all. Also the toillets and showering facilities were quite dirty. After they had been cleaned between 10 am and 11 am try were just flooded but not really... More 

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Travelers are raving about these Airlie Beach hotels

Cairns
1 review
4 of 5 stars Reviewed 1 week ago

When checking in the receptionists were in two different wavelengths - the wifi was hard to connect to even if you bought the faster version. I know you get this in most hostiles, but the kitchen at times was filthy sorry :( but you can blame lazy backpackers for this!

Review collected in partnership with this hotel

Was this review helpful? Yes
Mission Beach, Australia
1 review
5 of 5 stars Reviewed 1 week ago

Great location and awesome staff! I'll definitely be back!! The location is absolutely perfect between all the great clubs and bars. Plenty of places to go and see ESPECIALLY WHITSUNDAYS!!! Yewwwwwwww!

Review collected in partnership with this hotel

Was this review helpful? Yes
Base Airlie Bea... R, Customer Service Manager at Base Airlie Beach Resort, responded to this review

Hello nicolej719! Thank you so much for taking the time to leave us some feedback from your stay with us, we love hearing what our guests really though of their time here as its a great way to see how well/not so well we are doing. It makes me so happy that you had such a great time here as... More 

Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Had an alright time here. The rooms are ok and there are some good promos to be had if you are staying here as well. The staff are what let this place down - most are quite rude and impatient with guests. If you have a request, we had one receptionist roll her eyes and look very put out by... More 

Was this review helpful? Yes
Base Airlie Bea... R, Customer Service Manager at Base Airlie Beach Resort, responded to this review

Hey Jack B, Thank you for taking the time to leave us a review. We really appreciate all feedback as its a great tool for seeing where we do well and where we need to improve. I am really sad and disappointed that you didn't fully enjoy your stay with us and I'm shocked to hear that our front desk... More 

1 review
4 of 5 stars Reviewed 1 week ago

I booked into the female 4 bed dorm for 5 nights, was great, spacious and clean with a fridge, kitchen top and sink, cupboards to put food, and two bed side tables! also got 6 free glasses of bubbly a fresh bath towel and mini shampoo, conditioner and shower gel. The only problems with the room was the tap in... More 

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Base Airlie Bea... R, Customer Service Manager at Base Airlie Beach Resort, responded to this review

Hi Rachel S, Thank you very much for taking the time to give us some feedback from your stay here, we do honestly appreciate all of these as its a great way to see where we are doing well and where we may need to make some improvements. I am so glad that you enjoyed you stay here, we do... More 

Sydney, Australia
1 review
5 of 5 stars Reviewed 1 week ago

i stayed here with a group of friends a couple of days ago. i had a great time partying in down under bar and out on the whitesundays on a boat. it was fantastic! jamie and nick on the travel desk really looked after us and showed us what was good in the area. thery even came out and drank... More 

Was this review helpful? Yes
Base Airlie Bea... R, Customer Service Manager at Base Airlie Beach Resort, responded to this review

Marco G, What a legend! Thank you very much for leaving us your awesome feedback! We love to know what our guests really think of their time with us (the good and the bad!) as its great to see what we are doing right and what we need to work on. Nick and Jame-i have asked me to pass on... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed two night in a little 4 beds room, which in fact is a real studio! Everything was perfect, except the kitchen which was a bit dirty and the wifi REALLY expensive!! Otherwise it's a really nice place to chill, close to all shops and the lagoon. We also liked the welcoming

Was this review helpful? Yes
Base Airlie Bea... R, Customer Service Manager at Base Airlie Beach Resort, responded to this review

Hey Bastien S, Wow, thank you so much for taking the time to write us a review! We really appreciate all of our reviews as its great for us to see where we do well and where we need to improve. It's so great to hear you loved your stay and you felt so welcomed here! This makes me really... More 

Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed here for a night on either end of our whitsundays tour. When we arrived at the bus stop we were offered a free shuttle bus to the hostel which was a 15 minutes walk away, but after waiting an hour we rang the hostel to check and they said their bus wouldn't start and they didn't have our phone... More 

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Base Airlie Bea... R, Customer Service Manager at Base Airlie Beach Resort, responded to this review

Hello Grainne, Thank you very much for taking the time out of your busy travels to give us some feedback from your stay here. It's always disappointing to see we haven't received great feedback but even worse when a guest hasn't enjoyed their stay. We really are capable of doing better so I hope this doesn't discourage you from staying... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Airlie beach is an amazing place in itself, so it was nice to have a nice place to stay. The staff are friendly, the rooms are nice and spacious with a good shower. The bar in assocation with base offer a meal deal for residents and the food is second to none. Close to the lagoon at airlie, many bars... More 

Was this review helpful? Yes 1
Base Airlie Bea... R, Customer Service Manager at Base Airlie Beach Resort, responded to this review

Hello hurleya9, Thank you very much for taking the time to leave a review of your stay with us, we appreciate all feedback as its a great tool for seeing where we do well and where we should make some improvements. I feel like your review sums us up pretty well ;) With a central location and great facilities you... More 

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