It may be a small thing but when we arrived in our apartment, which we had upgraded to at the hotels suggestion, there was no remote for the TV. Each day the reason for the absence of the remote was different but I was assured the problem would be fixed "tomorrow". Of course this did not happen and when queried...
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Fantastic self contained apartments - yes, but to call this place a resort or a hotel is stretching it.
To me, a resort implies impeccable service and wonderful facilities. If you are looking for nice self contained accomodation (meaning no room service, no housekeeping, no making of the beds, no after hours reception, no assistance with bags) and you are...
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A very good place to stay,we had a 1 bedroom apartment for 3 nights last week. Good sized room, very clean with everything you needed. As it is not a full service hotel, it was good to have a laundry to wash towels, they also supplied you with 1 beach towel. We arrived on a very warm afternoon, so it...
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Dear Picca,
Thank you for your wonderful review and I am pleased to hear that you enjoyed your experience with us.
I will be certain to pass your postive comments onto our Housekeeping and Grounds teams who take pride in providing clean and enjoyable rooms and facilities for our guest's to enjoy.
I appericate your feedback on the sheer curtains...
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Service is non existent, beds are rock hard, pillows are also hard flat and uncomfortable. I am in so much pain, it's distressing. When I called to complain, I was curtly told that nothing can be done until a bed topper becomes available - maybe tomorrow if I'm lucky.
Do yourself a favor, spend the extra $30 per night and...
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Dear Nuritbee,
It is disappointing to read your review as this certainly does not reflect our recent conversation. As we continue to roll out the install of over 50 mattress toppers, we have some in reserve for those special requests like your own. As promised yesterday afternoon, today our Housekeeping Department have this morning taken the opporunity to locate a...
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This hotel was a great value. The location is amazing.
It's not a full service hotel and you have to realize that going in, but the staff there is knowledgeable and can help book things and make recommendations. You just don't get linen and cleaning services like a full service hotel.
We had a 2 bedroom condo that came complete...
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Dear Shayna I,
Thank you for taking the time to share your experience at Mantra Amphora on-line.
It is pleasing to read that you enjoyed our beachfront location, comfortable and well equipped rooms and our staff were able to assist in planning all aspects of your holiday.
As you indicated that your stay with us was in March, I assume...
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We booked a 1-bed apartment at the Mantra for four nights. We thought it might be a good idea to change from hotel stays during our 3 1/2-week tour across Eastern Australia. We booked sea views which we had but because our balcony (a loggia really) was completely enclosed it proved unbearable to sit outside - there was simply no...
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Dear Designtiger,
Thank you for the opporunity to address your concerns and it seems unfortunately we have not met your expectations. For this please accept my apologizes and your comments pertaining to the room are noted. So that I can ensure that this room is thoroughly audited and any issues recetified, I ask that you contact me directly so that...
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We stayed in a 1 bedroom spa apartment; the room was immaculately clean and very well presented with excellent amenities.
The resort is in an excellent location directly across from the beach and very central.
The pool is incredibly stunning especially at night.
I highly recommend the Mantra Amphora, and will definitely stay here again.
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Dear Reob,
Thank you for your 5 star rating and I am pleased to read that you enjoyed all Mantra Amphora has to offer.
We look forward to welcoming you back when you next holiday in Palm Cove.
Regards
Lisa Knowlson, General Manager Mantra Amphora Resort & Spa
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I stayed 2 nights for work, and as I'm away a bit I thought I'd try a few different hotels in the region. Usually when I'm travelling for work I look for a few things:
Ability to do my own breakfast
Room service for dinner if I don't want to eat out alone
Security
I'd say that while this resort...
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Dear chasingpw,
Thank you for your feedback and the opporunity to address your concerns.
Palm Cove is renouned for being a friendly, comfortable and safe destination for singles, couples and families alike. All properties, as is Mantra Amphora, are open plan incorporating the natural environment and providing a sense of relaxation and escapism. Whilst you will not find gated security...
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We stayed for a week with the Mantra and were pleased with the standard of the hotel & the facilities. The pool was great for the kids with the varying heights (2 boys aged 7 & 9) and the spa, they had great fun jumping from one to the other.
The cleanliness of the rooms were fantastic and the furnishings...
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Dear Fiona S,
Thank you for taking the time to share your holiday experience on-line.
I am pleased to read that you found our rooms to be clean, comfortable and well furnished. Your comment pertaining to the neighbouring noise will be investigated, thank you.
Certainly the Easter Bunny is very clever and I am pleased he was able to track...
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Having stayed at Mantra Amphora in 2011 and loved it so much we decided to return.. Upgrading our room to an ocean balcony, we couldnt have asked for a better position within the resort. We were greeted by beautiful views of the palm tree lined beach and the sound of the waves crashing on the shore. The room itself is...
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Dear NicJac,
Thank you for your wonderful view and sharing your experience on-line.
Indeed the property has a fabulous location directly opposite Palm Cove Beach, the perfect beachside retreat. Your comments pertaining to the cleanliness of the accommodation, the poolside area and the presentation of the gardens is greatly appericate and I will ensure our staff are informed of your...
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