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All 12 Palm Cove hotels

Sarayi, Palm Cove

4.0 of 5 Hotel   |   95 Williams Esplanade, Palm Cove, Queensland 4879, Australia
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89%
Ranked #6 of 12 hotels in Palm Cove
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
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165 people have reviewed this hotel

Traveler rating
    97
    50
    10
    6
    2
See reviews for
23
82
21
6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 1 week ago

Enjoyed our stay, staff was very accommodating, John, the general manager was very helpful. The hotel was clean, room was spacious, right at the beach. Price was vary fair. The restaurant served excellent fresh local meats, fish and produce Highly recommend this hotel. Gerry and Donna W

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JohnAstle, General Manager at Sarayi, Palm Cove, responded to this review

Hi GerryWa, Thank you for taking the time to write about your stay at Sarayi, and dining experience at the Rising Sun Bar and Bistro. We enjoyed having you with us. You will be pleased to know that Cyclone Ita did not cause any damage to us, and that after cleaning the leaves and branches, we were ready for a... More

Munich, Germany
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was great, as it was not only well placed but also very clean with spacious rooms and a fantastic management. Whatever I had to ask or needed, was fulfilled and answered immediately. There is a roof pool, I did not use, a washing machine and dryer to be used by the guests, free and fast Wifi, free and... More

Was this review helpful? Yes 1
JohnAstle, General Manager at Sarayi, Palm Cove, responded to this review

Hello Karsten, Thank you for your review of Sarayi. I am pleased that we were able to make your stay in Palm Cove an enjoyable one. I have checked with our I.T. provider, and the Garden Studios where you stayed definitely have the strongest signal for the Wi-Fi. Regards, John More

Kelowna, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

John, the General Manager, provided outstanding service during our stay at the Sarayi Hotel. He communicated with us prior to our arrival & everything was exactly as we had arranged. Quiet, very clean property, well located with easy walking access to all the local restaurants. Great value & would definitely return to Sarayi. Thanks John! Ray & Pat Canada

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JohnAstle, General Manager at Sarayi, Palm Cove, responded to this review

Hi Ray and Pat, Thank you very much for your kind words. I'm pleased that our service met your expectations, and helped make your holiday a memorable one. See you for Pat's next milestone birthday. (:-) Warm regards, John More

Appleton, Wisconsin
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I can only say good things about this hotel. It was our first trip to Australia and couldn't have asked for a better experience! The location is wonderful and Palm Cove appeared to be the ideal place to stay compared to other beach resorts along the coast. Plenty of restaurants located within walking distance, wonderful views, and the swimming area... More

Was this review helpful? Yes 1
JohnAstle, Manager at Sarayi, Palm Cove, responded to this review

Hi Megan_R, I'm so pleased that you chose our little piece of paradise in Palm Cove as part of your trip to Australia, and that you enjoyed it so much. It's great to know that we were able to provide a level of service that enhanced your time in Oz. More

Paris
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 5, 2014

Great place, having been to Palm Cove before we decided to stay beach front this time. I had originally booked a garden studio but it was our 21st anniversary whilst we were there so contacted the hotel to see if there was a reasonably priced upgrade available. The answer was yes, yes, yes.........we were upgraded to the Ocean view spa... More

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JohnAstle, Manager at Sarayi, Palm Cove, responded to this review

Hi Mel_Shock, Thank you for taking the time to write a review about your time at Sarayi Boutique Hotel. It is nice to know that we contributed to the marvelous time that you had in Palm Cove. See you next time ! More

Hobart, Australia
2 reviews
5 of 5 stars Reviewed February 11, 2014

I stayed here for 8 nights and could only say good things about this hotel. First of all its in a great location right in the middle of Palm Cove and across the street from the Coral Sea. The room was great just what I needed clean, large bed, ac, large tv, ceiling fan, outdoor area, the list goes on.... More

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JohnAstle, Manager at Sarayi, Palm Cove, responded to this review

Hi MrMartin2014, It was a pleasure to have you stay with us at Sarayi Boutique Hotel. I am pleased that our facilities and service hit the mark ! More

Llantwit Major, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 29, 2014

The location of the hotel could not be better, the beach being across the road and an excellent bar/restaurant "The Rising Sun" at the front of the property. Dylan and the rest of the staff could not have been more friendly and helpful. They organised our airport transfers and our trip to Green Island while nothing was too much trouble... More

Was this review helpful? Yes 1
JohnAstle, Manager at Sarayi, Palm Cove, responded to this review

Dear winston47, Thank you for your review. I'm pleased that you enjoyed our little piece of Paradise, and that our staff were there to help you. Regards, John More

queensland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 6, 2014

Location is great, Rising Sun restaurant/bar downstairs is great but thats it! The room was dirty, we were there for 3 days and even tho we requested a room clean, we never got it, consequently rubbish was piled up. Didnt even get a T Towel. The internal steps and area upstairs on the balcony were dirty as well. Beds were... More

Was this review helpful? Yes 1
JohnAstle, Manager at Sarayi, Palm Cove, responded to this review

Thank you jenmoi for taking the time to provide your feedback. I have taken over as manager at Sarayi since your stay, and will take on board what you have pointed out. The items regarding housekeeping in particular have already been built into a regular program of works to ensure that the highest standards of cleanliness and customer service are... More

Townsville
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 5, 2014

What a disappointment this place was, specially after noticing it got Trip Advisors Travellars Award for 2013. Has it ever been checked it out before awarding this 'badge' We booked for 3 adults & no third bed was ready even though we didn't arrive until 5pm. All 3 of us got hay fever immediately on entering the room due to... More

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Pacific Palms
Contributor
20 reviews 20 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 20, 2013

Sarayi Palm Cove is the best location to stay in Palm Cove- beach over the road, excellent restaurant downstairs - The Rising Sun, and also a convenience store under the accommodation. Roof top pool and right in the middle of every thing the beach life has to offer. Many cafes and restaurants within 2 - 5 mins walk and wonderful... More

Was this review helpful? Yes 1

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Additional Information about Sarayi, Palm Cove

Also Known As:
Sarayi, Palm Cove Hotel
Sarayi, Palm Cove Hotel Palm Cove
Address: 95 Williams Esplanade, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Palm Cove
#2 On the Beach Hotel in Palm Cove
#6 Romantic Hotel in Palm Cove
#6 Luxury Hotel in Palm Cove
#10 Family Hotel in Palm Cove
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sarayi, Palm Cove 4*
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