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Sarayi Boutique Hotel

95 Williams Esplanade, Palm Cove, Queensland 4879, Australia
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Sarayi Boutique Hotel
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203 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Australia
Level Contributor
204 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked a twin garden room (cheapest) to fit my business budget. The bed was comfortable but the bathroom was small and impossible to put hardly anything on the vanity. Room was good size with the only huge drawback being the terribly uneven floor which was a bit disconcerting; also the proximity to the double storey units next door meant the... More 

Was this review helpful? Yes
Melbourne, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great stay, excellent service and can't praise John the manager enough regarding the kindness and assistance displayed throughout. Highly recommend Sarayi and will be back in the near future. Thumbs up!

Was this review helpful? Yes
Townsville, Australia
Level Contributor
83 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staying as part of a wedding party next door at the more expensive hotel, the room was booked months in advance. The manager John was very polite and helpful in every dealing and part of our decision to book at this motel was the fabulous ratings given by fellow trip advisors. Our beds were comfy, nothing was left out as... More 

Was this review helpful? Yes
John_Sarayi, General Manager at Sarayi Boutique Hotel, responded to this review

Hi Bob, Thanks for taking the time to write your review. We look forward to having you back for that extended holiday. Palm Cove is so central to a lot of the activities in the region. Cheers, John More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We recently had our wedding at Sarayi and were blown away by the beautiful venue and excellent customer service. The manager John helped us with any and all issues that arose, allowing us to check in early and store decorations as well as making sure that all of our wedding guests were well looked after. The location is great, right... More 

Was this review helpful? Yes
John_Sarayi, General Manager at Sarayi Boutique Hotel, responded to this review

Thanks guys ! It was great to be part of your special day. We are very proud of the intimate atmosphere created by our private rooftop terrace, and small boutique hotel accommodation. All the very best, John More 

Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 12, 2015

I had booked the Sarayi, as I was looking after a wedding being held there! The service was amazing from booking right through to check out! John is amazing at what he does! I an cannot wait to return! I would recommend this place to anybody that is looking at staying in Palm Cove! Thanks Again John!

Was this review helpful? Yes 1
John_Sarayi, General Manager at Sarayi Boutique Hotel, responded to this review

Hi Jac91, Thank you for your kind words. We look forward to having you stay again - when you can relax without the busy schedule of organising a wedding ! Regards, John More 

Malanda, Australia
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 13, 2015

We picked this place from the great comments on Trip Advisor and weren't disappointed. We dealt with John, the manager who was excellent, helpful and friendly. As we are locals we got a good discount on the price quoted. Thanks John. We chose a garden room away from any traffic noise as it is right on the beach front. It... More 

Was this review helpful? Yes 1
John_Sarayi, General Manager at Sarayi Boutique Hotel, responded to this review

Hi Sandra, It was great having you stay with us. I look forward to seeing you next time you head down the range. You may be interested to know that we have made two of our Garden Studios dog friendly by extending the fencing between rear courtyards down to ground level. Cheers, John More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 25, 2015

I recently stayed in Palm Cove for a few days on a trip to Australia from the states. Upon arrival, the manager (John) informed me that due to the impending cyclone (unbeknownst to me), he is moving me to a room inside the hotel, rather than in a garden studio. Highly disappointed in my unfortunate luck, John quickly made several... More 

Was this review helpful? Yes 2
John_Sarayi, General Manager at Sarayi Boutique Hotel, responded to this review

Hi Holly, Thank you for your review. We look forward to having you back for a longer stay so you can enjoy Palm Cove and the Great Barrier Reef ! Cheers, John More 

Townsville, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 22, 2015

It's hard to beleive the last review regarding the rude staff at this Motel. John and staff could not be more friendly or helpfull for the three nights we stayed. Rooms are super clean ,comfortable and very spacious with large screen tv. Thanks John for making our stay enjoyable and we will be back next year.

Was this review helpful? Yes 4
John_Sarayi, General Manager at Sarayi Boutique Hotel, responded to this review

Hi Allan, Thank you for your review . It was lovely having you stay with us. It is always good to receive recognition from someone else in the the hospitality sector. Just to clarify it for other readers, we are a boutique hotel with ocean view and mountain view apartments, and well as hotel rooms and garden studios. It is... More 

Singapore
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed February 10, 2015

OMG hotel staff so rude, saturday afternoon cant get a towel and apparently asking for one is a crime. Rooms smell like sewerage which is perfect for anniversary, oh and when you get moved they will charge you for the move. This was topped each night by some dubious looking men whistling and commenting on my niece's appearance. When I... More 

Was this review helpful? Yes 4
John_Sarayi, General Manager at Sarayi Boutique Hotel, responded to this review

Dear Sugar V, I have been the on-site General Manager at Sarayi since January 2014. I have read your review and am very surprised by your comments. I will respond with the comments / observations below: * We have no record of complaints regarding rooms “smelling like sewerage” since I started at Sarayi. * We have no record of any... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 2, 2015

My husband and I stayed around Australia for 2 weeks and our last 2 night of the trip were here at the Sarayi. We arrived late and the owner was very accommodating. He got us in our room with ease. The room was very clean.The back patio was shaded and perfect for hanging our wetsuits and dive gear. The pool... More 

Was this review helpful? Yes 2
John_Sarayi, General Manager at Sarayi Boutique Hotel, responded to this review

Thank you very arsmith628 for your review. It is lovely to hear when our guests have enjoyed their time with us, and that their time in Palm Cove was a memorable part of their holiday for all the right reasons. Regards, John Astle General Manager More 

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