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Grand Mercure Rockford Esplanade Palm Cove

4.0 of 5 Cnr Vievers Rd Williams Esp, Palm Cove, Queensland 4879, Australia
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Certificate of Excellence 2014
Grand Mercure Rockford Esplanade Palm Cove
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Grand Mercure Rockford Esplanade Palm Cove
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203 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We loved our stay at Grand Mercure. The staff was very helpful and because this was a local residence, we didn't have the crowds found at typical hotels. We basically had the lovely lagoon-style pool to ourselves. They upgraded us to a lovely loft unit with a view of the pool. The unit was so clean and a nice perk... More 

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review Kneellock. Its our aim to make sure every guest has a wonderful experience. All of our self catering apartments offer a washing machine, dryer and cooking facilities; making it easy to stay longer. We hope you can come back and stay with us again very soon. Best wishes, Alex Crichton More 

Contributor
18 reviews 18 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Staying at the resort is truly an experience , the new management /staff are most welcoming and helpful. Location is perfect surrounded by lush tropical gardens, large pool and beach front location. Excellent amenities close by inc restaurants hairdressers book in and enjoy the festivities

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

We are so glad that you enjoyed your stay with us and that you experienced some of the wonderful restaurants and services that are available for guests. Keep an eye out for special offers on our Facebook page. We'd love to welcome you back again and hope to see you soon. Kind regards, Alex Crichton More 

Melbourne, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 2, 2014

Location was excellent. Reception staff very helpful with suggestions of places to eat and day spas. And Pilates classes. Facilities were excellent. Pool area very welcoming. View from room was overlooking pool Area.

Was this review helpful? Yes 2
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review Loretta. We enjoyed having you stay with us and were so glad you took advantage of so many services Palm Cove has to offer. We hope you can stay with us again very soon. Kind regards, Alex More 

Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 25, 2014

Pro's Perfect location just across the road from the beach, large spacious apartment, huge pool. Con's Unfortunately if your someone who likes to exercise whist on holiday don't bother here as the facilities are terrible. The gym smells rank due to the black mould growing on the roof. The only piece of equipment that works is the treadmill, the rower... More 

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your feedback and I apologise for the difficulties you experienced with the gym equipment. Since we took over management this year we have been working hard to improve many of the facilities and the gym is very much still a work in progress. I would greatly appreciate it if you could contact me directly to discuss the issues... More 

Cairns, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 17, 2014

Booked for 2 nights for The Reef Feast in Palm Cove. We stayed in 1307 which is beautifully appointed apartment at the front of the property and overlooking the beach. Check in was excellent and we were quickly shown to our room. The apartment is clean well laid out and spacious offering 3 separate balconies and 2 bathrooms (so perfect... More 

Was this review helpful? Yes 3
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review HowieT, it was a pleasure to have you stay us. We have been working hard since the management change earlier this year and its very rewarding to hear that we are on the right track. We hope to welcome you back again soon. More 

Bensheim, Germany
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 15, 2014

Initial contact before stay wasn't best but the new manager was excellent in sorting us out. Large excellent sized apartments with great self-catering facilities, with large refreshing pool and next to many restaurants for when you don't feel like cooking. Beach is literally within view and worth spending hours at.

Was this review helpful? Yes 3
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

We were delighted to see your review Scott_D. A number of changes have been made by the new management team and its nice to see these are working. Our guests are very important to us and we'd like to make everyone feel welcome and valued. It would be wonderful to see you again and get your feedback as we progress... More 

Cairns, Australia
Top Contributor
75 reviews 75 reviews
43 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 14, 2014

Had two nights at this hotel. Rooms are apartment style with small kitchens. Our room also had a large balcony overlooking the beautiful melaleuca surrounded pool. The hotel does not have a restaurant or bar but there are lots of options close. The only negative comment was in the room layout which included a very very small second bedroom that... More 

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your review Kroe55. I am glad you had a great time while you were here. We agree with you about the descriptions and have been working on changing those since management changed this year. These apartments are best described as a compact 2 bed apartment, and not a 2 bedroom apartment which we also offer. We would... More 

Melbourne
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 14, 2014

We recently stayed at the Grand Mercure in one of the two bedroom apartments. This was fantastic, as the fully equipped kitchen allowed us to be independent when we wanted a relaxing night in. Our room overlooked the pool area, and had a balcony big enough for us all to sprawl on to. The staff are exceptional, and genuinely interested... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 3
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review Matt. We are delighted that you enjoyed your stay with us and hope you will come back again soon. Palm Cove is too magical too stay away for long. Kind regards, Alex More 

Brisbane
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 10, 2014

A last minute booking for Palm Cove, (first visit), saw me staying in a 1 bedroom apartment. But in fact, this one actually had 2 queen size beds, so could actually slept 2 couples. The layout means both sleeping areas have privacy. Only one bathroom, but I believe this is the reason it is listed as a 1 bedroom, rather... More 

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your review Didee. We are delighted that you enjoyed your stay with us and would love to see you again. Hopefully for a longer holiday this time. Kind regards, Alex Crichton More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2014

We have stayed here twice before and about to book our 3rd.stay. The first time was a long term rental (5 months) which we shared at different times with family and recently for 4 weeks. Looking forward to 2 months next year. Both apartments overlooking the magnificent Melaleuca trees that surround the huge pool. This pool is under utilised when... More 

Was this review helpful? Yes
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your lovely review Janett. Our apartments are ideal for both short or long stays and we also believe our pool is the best in town. I look forward to welcoming you on your next visit. Kind regards, Alex Crichton More 

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Additional Information about Grand Mercure Rockford Esplanade Palm Cove

Address: Cnr Vievers Rd Williams Esp, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Rockford Esplanade Palm Cove 4*
Number of rooms: 40
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Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove
Hotel Style:
#7 Top resorts Hotel in Palm Cove
#8 On the Beach Hotel in Palm Cove
#10 Family Hotel in Palm Cove
#11 Luxury Hotel in Palm Cove

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