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Grand Mercure Rockford Esplanade Palm Cove

4.5 of 5 Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
Best prices for: 1 room 1 guest
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Certificate of Excellence 2014
Grand Mercure Rockford Esplanade Palm Cove
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Grand Mercure Rockford Esplanade Palm Cove
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209 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brisbane, Australia
Top Contributor
78 reviews 78 reviews
32 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is the off season? WOW. The weather was perfect!! That meant plenty of time by their fantastic pool and lazing on one of their many lounge chairs. The two bedroom apartment we had was brilliant. The second bedroom even included some small chairs and a day bed - all the more perfect for having a cheeky nap before heading... More 

Was this review helpful? Yes 3
Alexandra C, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Taezar, Thank you so much for taking the time to comment on our wonderful patch of paradise here. Everyday, someone around the resort says" WOW "... even the lucky ones living and working here! Sorry about your wifi issue. We have had 'hit and miss" problems throughout the Palm Cove and Northern Beaches region on and off since Christmas. And,... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 8, 2015

Spacious, clean and comfortable apartments in a relaxed resort. Large pool and deck with good cafes and restaurants close by. Have stayed here a couple of times now and represents good value in a great location of Palm Cove. Probably not the most plush apartments in the area but well worth the money.

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for taking the time to give us your review Samantha. I am so glad you returned to stay with us again. We have plans for refurbishment of our apartments and the resort so keep an eye out. We would love for you to give us your feedback on the changes. Best wishes, Alex Crichton More 

Cairns, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 5, 2015

My husband and I, together with our family, took advantage of the locals discount and had just a wonderful stay! It's amazing that one can feel as though you have been away for a week after just 24 hours. We had a sea view on the third floor and there is nothing more relaxing than the sound of the sea... More 

Was this review helpful? Yes 2
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your review. It sounds like you really took advantage of everything our resort has to offer. We too think we have the best pool in town and its still refreshing, even in this warm weather. Its always wonderful to have locals stay with us and we look forward to seeing again soon. Kind regards, Alex Crichton More 

Australia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 27, 2014

Myself and husband booked on the locals deal - great facilities, apartments fully equipped, the best location and pool. Pay the extra $$ for an ocean view, it's well worth it. Thanks to Alex and team for a very relaxing weekend away.

Was this review helpful? Yes
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review. We are delighted that you enjoyed your much needed break and hope you can come back soon. Happy New Year, Alex Crichton More 

Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 2, 2014

We loved our stay at Grand Mercure. The staff was very helpful and because this was a local residence, we didn't have the crowds found at typical hotels. We basically had the lovely lagoon-style pool to ourselves. They upgraded us to a lovely loft unit with a view of the pool. The unit was so clean and a nice perk... More 

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review Kneellock. Its our aim to make sure every guest has a wonderful experience. All of our self catering apartments offer a washing machine, dryer and cooking facilities; making it easy to stay longer. We hope you can come back and stay with us again very soon. Best wishes, Alex Crichton More 

Senior Contributor
23 reviews 23 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

Staying at the resort is truly an experience , the new management /staff are most welcoming and helpful. Location is perfect surrounded by lush tropical gardens, large pool and beach front location. Excellent amenities close by inc restaurants hairdressers book in and enjoy the festivities

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

We are so glad that you enjoyed your stay with us and that you experienced some of the wonderful restaurants and services that are available for guests. Keep an eye out for special offers on our Facebook page. We'd love to welcome you back again and hope to see you soon. Kind regards, Alex Crichton More 

Melbourne, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 2, 2014

Location was excellent. Reception staff very helpful with suggestions of places to eat and day spas. And Pilates classes. Facilities were excellent. Pool area very welcoming. View from room was overlooking pool Area.

Was this review helpful? Yes 2
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review Loretta. We enjoyed having you stay with us and were so glad you took advantage of so many services Palm Cove has to offer. We hope you can stay with us again very soon. Kind regards, Alex More 

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 25, 2014

Pro's Perfect location just across the road from the beach, large spacious apartment, huge pool. Con's Unfortunately if your someone who likes to exercise whist on holiday don't bother here as the facilities are terrible. The gym smells rank due to the black mould growing on the roof. The only piece of equipment that works is the treadmill, the rower... More 

Was this review helpful? Yes 2
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your feedback and I apologise for the difficulties you experienced with the gym equipment. Since we took over management this year we have been working hard to improve many of the facilities and the gym is very much still a work in progress. I would greatly appreciate it if you could contact me directly to discuss the issues... More 

Cairns, Australia
Contributor
18 reviews 18 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 17, 2014

Booked for 2 nights for The Reef Feast in Palm Cove. We stayed in 1307 which is beautifully appointed apartment at the front of the property and overlooking the beach. Check in was excellent and we were quickly shown to our room. The apartment is clean well laid out and spacious offering 3 separate balconies and 2 bathrooms (so perfect... More 

Was this review helpful? Yes 3
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review HowieT, it was a pleasure to have you stay us. We have been working hard since the management change earlier this year and its very rewarding to hear that we are on the right track. We hope to welcome you back again soon. More 

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Additional Information about Grand Mercure Rockford Esplanade Palm Cove

Address: Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure Rockford Esplanade Palm Cove 4.5*
Number of rooms: 40
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Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove
Hotel Style:
#6 On the Beach Hotel in Palm Cove
#6 Top resorts Hotel in Palm Cove
#9 Luxury Hotel in Palm Cove
#10 Family Hotel in Palm Cove

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