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Grand Mercure Rockford Esplanade Palm Cove

Certificate of Excellence
Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
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1 room 1 guest
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Grand Mercure Rockford Esplanade Palm Cove
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228 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Adelaide, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very clean, great location. The room was a Queen Studio, enough space, nice view of the pool from the balcony. The reception staff are very friendly and helpful. Wonderful warm spa and the pool is just divine. Will be back for sure.

Was this review helpful? Yes
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was the ideal place for a family holiday and a big birthday celebration. We were there for 2 weeks and couldn't have asked for more friendly and accommodating staff. Nothing was too much trouble especially on weekends when staff was limited. They certainly dealt with lots of requests and always with a friendly chat and smile. A big thanks... More 

Was this review helpful? Yes 2
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every guest and it makes it all worth while when we receive positive... More 

Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Pros- friendly staff, room suited us fine though,the lounge was a bit grubby, good location, close to restaurants and beach. Cons- Wifi not available our Ist day. On our third day our card keys did not work when we got back from dinner, we could not get onto the floor/our room. There are no staff on duty after 7:00pm (they... More 

Was this review helpful? Yes 3
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to tell us about your experience at the Grand Mercure Rockford Esplanade Palm Cove. I am sorry the pool was not warm enough for you to swim in. For 9 months of the year it is perfect! It is also unfortunate you had an issue with your keys one night so I do apologise... More 

Tienray, The Netherlands
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a beachside room with balcony. It felt like paradise, laying in bed and listen at the waves. The pool and garden was just superb. Restaurant good and nice located near the garden. The beautiful esplenada is wonderful for a quite walk. Busstation is next to the hotel and leads you to Cairns and all the other beautiful places... More 

Was this review helpful? Yes 1
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your great comments. We really do appreciate your feedback regarding your stay at the Grand Mercure Rockford Palm Cove and it is always a pleasure to receive positive comments. I will share your comments with our team as I am sure this feedback will serve as encouragement to all of our staff as we strive to continuously... More 

Sant Pere de Ribes, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Excellent stay in a beachfront apartment - a great venue and wonderful pool area. The staff are very helpful, easy access to shops cafes restaurants and bars and it is right on the beachfront in a charming town, just a short drive from Cairns airport!

Was this review helpful? Yes 2
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worth while when we receive positive... More 

sydney
Level Contributor
100 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed July 22, 2015

We stayed here for a week,it was great ,the receptionist Alex was wonderful friendly and helpful. She even let my youngest feed the fish everyday. It was close to heaps of Resturants and ice creams and the beach which my kids loved. Our room was very clean ,the beds were really comfortable free wi-fi which my teenager loved. The bathrooms... More 

Was this review helpful? Yes 3
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. The team are very happy that you and your family enjoyed your stay with us. Your girls were very polite and I know the girls at reception enjoyed seeing them have a great time. We hope you can come back and stay... More 

Geelong, Victoria, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 20, 2015

The service that we enjoyed during our stay was excellent. Nothing was too much trouble for Cath (the GM) and her team. They were welcoming, approachable, always happy to help and made our stay in beautiful Palm Cove a real treat. The best family holiday we have ever had!

Was this review helpful? Yes 4
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you very much for providing your review on the resort. We really appreciate you taking the time to give us your feedback. We are truly delighted to receive such a positive review. We strive to provide the best possible service to our guests and are very happy that you and your family enjoyed your stay. It would be our... More 

Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 8, 2015

Second time we have stayed here and it was great, there's a lot of improvements been made and some still being carried, out so we look forward to our return next year. Seven days of eat, read, swim repeat. Huge pool, beach just across the road and plenty of cafes and eateries close by. We enjoyed our holiday, that's the... More 

Was this review helpful? Yes 2
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worth while when we receive positive... More 

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