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Grand Mercure Rockford Esplanade Palm Cove

4.0 of 5 Cnr Vievers Rd Williams Esp, Palm Cove, Queensland 4879, Australia
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Certificate of Excellence 2014
Grand Mercure Rockford Esplanade Palm Cove
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Grand Mercure Rockford Esplanade Palm Cove
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199 reviews from our community

Traveler rating
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    19
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    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cairns, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Booked for 2 nights for The Reef Feast in Palm Cove. We stayed in 1307 which is beautifully appointed apartment at the front of the property and overlooking the beach. Check in was excellent and we were quickly shown to our room. The apartment is clean well laid out and spacious offering 3 separate balconies and 2 bathrooms (so perfect... More

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Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review HowieT, it was a pleasure to have you stay us. We have been working hard since the management change earlier this year and its very rewarding to hear that we are on the right track. We hope to welcome you back again soon. More

Bensheim, Germany
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 15, 2014

Initial contact before stay wasn't best but the new manager was excellent in sorting us out. Large excellent sized apartments with great self-catering facilities, with large refreshing pool and next to many restaurants for when you don't feel like cooking. Beach is literally within view and worth spending hours at.

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

We were delighted to see your review Scott_D. A number of changes have been made by the new management team and its nice to see these are working. Our guests are very important to us and we'd like to make everyone feel welcome and valued. It would be wonderful to see you again and get your feedback as we progress... More

Cairns, Australia
Top Contributor
68 reviews 68 reviews
39 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 14, 2014

Had two nights at this hotel. Rooms are apartment style with small kitchens. Our room also had a large balcony overlooking the beautiful melaleuca surrounded pool. The hotel does not have a restaurant or bar but there are lots of options close. The only negative comment was in the room layout which included a very very small second bedroom that... More

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Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your review Kroe55. I am glad you had a great time while you were here. We agree with you about the descriptions and have been working on changing those since management changed this year. These apartments are best described as a compact 2 bed apartment, and not a 2 bedroom apartment which we also offer. We would... More

Melbourne
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 14, 2014

We recently stayed at the Grand Mercure in one of the two bedroom apartments. This was fantastic, as the fully equipped kitchen allowed us to be independent when we wanted a relaxing night in. Our room overlooked the pool area, and had a balcony big enough for us all to sprawl on to. The staff are exceptional, and genuinely interested... More

Review collected in partnership with Accorhotels.com

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Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review Matt. We are delighted that you enjoyed your stay with us and hope you will come back again soon. Palm Cove is too magical too stay away for long. Kind regards, Alex More

Brisbane
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed September 10, 2014

A last minute booking for Palm Cove, (first visit), saw me staying in a 1 bedroom apartment. But in fact, this one actually had 2 queen size beds, so could actually slept 2 couples. The layout means both sleeping areas have privacy. Only one bathroom, but I believe this is the reason it is listed as a 1 bedroom, rather... More

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Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your review Didee. We are delighted that you enjoyed your stay with us and would love to see you again. Hopefully for a longer holiday this time. Kind regards, Alex Crichton More

Sydney, Australia
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2014

We have stayed here twice before and about to book our 3rd.stay. The first time was a long term rental (5 months) which we shared at different times with family and recently for 4 weeks. Looking forward to 2 months next year. Both apartments overlooking the magnificent Melaleuca trees that surround the huge pool. This pool is under utilised when... More

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Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your lovely review Janett. Our apartments are ideal for both short or long stays and we also believe our pool is the best in town. I look forward to welcoming you on your next visit. Kind regards, Alex Crichton More

Caurns
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 3, 2014

Spent 5 nights through a private rental at Mercure. We stayed in a 2 br. Although not huge they were adequate with 2 good sized bathrooms. The bedrooms are not private with a partition in between. The spa was a warm relief as a bit chilly. The pool was freezing. The lovely manager made our visit. She was kind to... More

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Dear Nicjhig, Thank you for your lovely review. We are delighted that you enjoyed your stay with us and that the children had a great time. We enjoy seeing their faces light up when they feed the fish. I hope to welcome you back again very soon. Kind regards, Alex Crichton More

Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 12, 2014 via mobile

Stayed for 8 days with friends in a 1 bedroom apartment with 2 queen needs and 2 bathrooms. On the second level with a balcony facing the trees and pool. Even when it rains sitting on the balcony listening to and watching the rain as it comes through the trees and palms is very relaxing. 8 days felt like 16!... More

Was this review helpful? Yes 6
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your feedback Stacey. We are very happy that you enjoyed your stay with us and hope to see you again next year for the Ironman. More

Auckland, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 6, 2014

It is situated on the corner of the Esplanade - so great place to start your morning walk. We had a 2 bedroom apartment, which had everything we needed for a week stay - 2 bathrooms, a full kitchen with oven, cooktop, microwave and dishwasher, and all the cooking utensils and crockery etc you need. There was also a laundry... More

Was this review helpful? Yes 5
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your review Ladlegirl. We are happy to hear that you enjoyed your stay and all the facilities your self catering apartment offered. We hope you can come back and stay with us again soon. More

Melbourne, Australia
Top Contributor
59 reviews 59 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed May 27, 2014

We stayed at the Grand Mecure Drift apartments for 3 nights. It was a privately owned apartment (#2206) and we were very impressed for the price we paid. The whole complex is great. It consists of 4 buildings with a huge lagoon pool and tropical garden in the middle. It also contains a boardwalk with shops, hairdressers and restaurants. It's... More

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Additional Information about Grand Mercure Rockford Esplanade Palm Cove

Address: Cnr Vievers Rd Williams Esp, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Grand Mercure Rockford Esplanade Palm Cove 4*
Number of rooms: 30
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Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove

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