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Grand Mercure Rockford Esplanade Palm Cove

Certificate of Excellence
Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
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Best prices for: 1 room 1 guest
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Grand Mercure Rockford Esplanade Palm Cove
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Grand Mercure Rockford Esplanade Palm Cove
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214 reviews from our community

Traveler rating
    92
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    21
    16
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
3 of 5 stars Reviewed April 21, 2015 via mobile

Hotel is in a good location, rooms nicely furnished and functional with the kitchen area. Our room was at the end of building 4 and it was a long walk to get too. Luckily we hired a car and could access through the back of the car park rather than going through the whole of building 3 or the gated... More 

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Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to tell us about your experience at the Grand Mercure Rockford Esplanade Palm Cove. Obviously, it is disappointing for us (and you) that the' wow' factor was not felt on this particular visit but hopefully that will change with future visits. At the Grand Mercure Palm Cove, we not only strive to provide a... More 

Brisbane
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 20, 2015

So happy we chose to stay for 4 nights after Easter, wish it had been longer! Welcoming, friendly, helpful staff, great studio apartment, fantastic pool, on site parking, walking distance to beach, cafes, restaurants, shops - what more do you need? Can't wait to come back to Palm Cove & the Rockford. Thanks for a memorable stay.

Was this review helpful? Yes 2
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

4 days is never enough in Paradise. We love it here, so it's always great to hear others feel the same. It is our pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. Thanks so much for taking the time to share your comments and we look forward to welcoming you back as... More 

Sant Pere de Ribes, Spain
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2015 via mobile

I was looking for a weekend break in the Cairns area, and this resort was perfect. A lovely beach view, with double fronted terrace, including a double day bed outside! I arrived very early morning, and there was no trouble at all checking straight into my room. The suites are well equipped, and having my own washing machine and dryer,... More 

Was this review helpful? Yes 1
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your feedback on Palm Cove as a destination, but also thank you for your kind remarks about the Grand Mercure Rockford Esplanade Resort. We know we have a slice of paradise here and it is always great to hear others feel the same. We continually strive to provide a superior service for... More 

Sydney, Australia
2 reviews
4 of 5 stars Reviewed April 17, 2015

Great Studio Apartment, with a view of the lagoon style swimming pool,which has the reputation of being the best in Palm Cove! We loved our 7 day stay here and we will be back. The reception area was impressive, as was the breakfast Hamper and the sparkling wine on arrival. Hair and Beauty salon and restaurants and free parking were... More 

Review collected in partnership with this hotel

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Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worth while when we receive positive... More 

Senior Contributor
33 reviews 33 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 2, 2015

Beautiful Palm Cove can't beat the relaxed sunny days spent by the pool , listening to the ocean. This resort is perfectly positioned to enjoy all that Palm Cove can provide, beach, cafes, restaurants Various sizes apartments at good rates with friendly helpful staff , what are you waiting for?

Was this review helpful? Yes 1
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you so much for taking the time to share your feedback from your recent stay with us here at Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have happy guests stay with us - and even better when they want to share their experiences with others. I will pass your comments on to management and... More 

Brisbane, Australia
Top Contributor
79 reviews 79 reviews
33 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed January 27, 2015

This is the off season? WOW. The weather was perfect!! That meant plenty of time by their fantastic pool and lazing on one of their many lounge chairs. The two bedroom apartment we had was brilliant. The second bedroom even included some small chairs and a day bed - all the more perfect for having a cheeky nap before heading... More 

Was this review helpful? Yes 5
Alexandra C, Guest Relations Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Taezar, Thank you so much for taking the time to comment on our wonderful patch of paradise here. Everyday, someone around the resort says" WOW "... even the lucky ones living and working here! Sorry about your wifi issue. We have had 'hit and miss" problems throughout the Palm Cove and Northern Beaches region on and off since Christmas. And,... More 

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 8, 2015

Spacious, clean and comfortable apartments in a relaxed resort. Large pool and deck with good cafes and restaurants close by. Have stayed here a couple of times now and represents good value in a great location of Palm Cove. Probably not the most plush apartments in the area but well worth the money.

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for taking the time to give us your review Samantha. I am so glad you returned to stay with us again. We have plans for refurbishment of our apartments and the resort so keep an eye out. We would love for you to give us your feedback on the changes. Best wishes, Alex Crichton More 

Cairns, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 5, 2015

My husband and I, together with our family, took advantage of the locals discount and had just a wonderful stay! It's amazing that one can feel as though you have been away for a week after just 24 hours. We had a sea view on the third floor and there is nothing more relaxing than the sound of the sea... More 

Was this review helpful? Yes 3
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for your review. It sounds like you really took advantage of everything our resort has to offer. We too think we have the best pool in town and its still refreshing, even in this warm weather. Its always wonderful to have locals stay with us and we look forward to seeing again soon. Kind regards, Alex Crichton More 

Australia
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 27, 2014 via mobile

Myself and husband booked on the locals deal - great facilities, apartments fully equipped, the best location and pool. Pay the extra $$ for an ocean view, it's well worth it. Thanks to Alex and team for a very relaxing weekend away.

Was this review helpful? Yes
Alexandra C, Manager at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thanks for your review. We are delighted that you enjoyed your much needed break and hope you can come back soon. Happy New Year, Alex Crichton More 

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