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Grand Mercure Rockford Esplanade Palm Cove

Certificate of Excellence
Cnr Williams Esp & Veivers Rd, Palm Cove, Queensland 4879, Australia
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Grand Mercure Rockford Esplanade Palm Cove
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224 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tienray, The Netherlands
Level Contributor
7 reviews
3 hotel reviews
5 of 5 stars Reviewed today NEW

We had a beachside room with balcony. It felt like paradise, laying in bed and listen at the waves. The pool and garden was just superb. Restaurant good and nice located near the garden. The beautiful esplenada is wonderful for a quite walk. Busstation is next to the hotel and leads you to Cairns and all the other beautiful places... More 

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Sant Pere de Ribes, Spain
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent stay in a beachfront apartment - a great venue and wonderful pool area. The staff are very helpful, easy access to shops cafes restaurants and bars and it is right on the beachfront in a charming town, just a short drive from Cairns airport!

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sydney
Level Contributor
100 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a week,it was great ,the receptionist Alex was wonderful friendly and helpful. She even let my youngest feed the fish everyday. It was close to heaps of Resturants and ice creams and the beach which my kids loved. Our room was very clean ,the beds were really comfortable free wi-fi which my teenager loved. The bathrooms... More 

Was this review helpful? Yes 2
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. The team are very happy that you and your family enjoyed your stay with us. Your girls were very polite and I know the girls at reception enjoyed seeing them have a great time. We hope you can come back and stay... More 

Geelong, Victoria, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The service that we enjoyed during our stay was excellent. Nothing was too much trouble for Cath (the GM) and her team. They were welcoming, approachable, always happy to help and made our stay in beautiful Palm Cove a real treat. The best family holiday we have ever had!

Was this review helpful? Yes 3
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you very much for providing your review on the resort. We really appreciate you taking the time to give us your feedback. We are truly delighted to receive such a positive review. We strive to provide the best possible service to our guests and are very happy that you and your family enjoyed your stay. It would be our... More 

Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Second time we have stayed here and it was great, there's a lot of improvements been made and some still being carried, out so we look forward to our return next year. Seven days of eat, read, swim repeat. Huge pool, beach just across the road and plenty of cafes and eateries close by. We enjoyed our holiday, that's the... More 

Was this review helpful? Yes 2
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. We continually strive to provide a superior service for every customer and it makes it all worth while when we receive positive... More 

Melbourne, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Grand Mercure during school holidays and expected it to be super packed - and it may have been, but the layout, with the grandiose pool and sky high trees at the centre, lends you to experience quiet, privacy, and the premises are super close to the main beach and restaurants and cafes to suit your taste.... More 

Was this review helpful? Yes 4
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your experiences at the Grand Mercure Rockford Esplanade Palm Cove. Your comments about privacy around the pool (even in peak times) are mirrored by many guests. It is one of our big stand out points! It is always a pleasure to have guests stay with us who appreciate the wonderful facilities and... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 21, 2015 via mobile

Hotel is in a good location, rooms nicely furnished and functional with the kitchen area. Our room was at the end of building 4 and it was a long walk to get too. Luckily we hired a car and could access through the back of the car park rather than going through the whole of building 3 or the gated... More 

Was this review helpful? Yes 1
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to tell us about your experience at the Grand Mercure Rockford Esplanade Palm Cove. Obviously, it is disappointing for us (and you) that the' wow' factor was not felt on this particular visit but hopefully that will change with future visits. At the Grand Mercure Palm Cove, we not only strive to provide a... More 

Brisbane
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 20, 2015

So happy we chose to stay for 4 nights after Easter, wish it had been longer! Welcoming, friendly, helpful staff, great studio apartment, fantastic pool, on site parking, walking distance to beach, cafes, restaurants, shops - what more do you need? Can't wait to come back to Palm Cove & the Rockford. Thanks for a memorable stay.

Was this review helpful? Yes 4
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

4 days is never enough in Paradise. We love it here, so it's always great to hear others feel the same. It is our pleasure to have guests stay with us who appreciate the wonderful facilities and services we offer. Thanks so much for taking the time to share your comments and we look forward to welcoming you back as... More 

Sant Pere de Ribes, Spain
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 19, 2015 via mobile

I was looking for a weekend break in the Cairns area, and this resort was perfect. A lovely beach view, with double fronted terrace, including a double day bed outside! I arrived very early morning, and there was no trouble at all checking straight into my room. The suites are well equipped, and having my own washing machine and dryer,... More 

Was this review helpful? Yes 3
Claire P, Director of Sales at Grand Mercure Rockford Esplanade Palm Cove, responded to this review

Thank you for taking the time to share your feedback on Palm Cove as a destination, but also thank you for your kind remarks about the Grand Mercure Rockford Esplanade Resort. We know we have a slice of paradise here and it is always great to hear others feel the same. We continually strive to provide a superior service for... More 

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