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All 13 Palm Cove hotels

Grand Mercure Rockford Esplanade

4.0 of 5 Resort   |   Cnr Vievers Rd Williams Esp, Palm Cove, Queensland 4879, Australia
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Grand Mercure Rockford Esplanade
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81%
Ranked #12 of 13 hotels in Palm Cove
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 weeks ago
Nicjhig Caurns
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184 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
Caurns
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Spent 5 nights through a private rental at Mercure. We stayed in a 2 br. Although not huge they were adequate with 2 good sized bathrooms. The bedrooms are not private with a partition in between. The spa was a warm relief as a bit chilly. The pool was freezing. The lovely manager made our visit. She was kind to... More

Was this review helpful? Yes 1
Alexandra C, Manager at Grand Mercure Rockford Esplanade, responded to this review

Dear Nicjhig, Thank you for your lovely review. We are delighted that you enjoyed your stay with us and that the children had a great time. We enjoy seeing their faces light up when they feed the fish. I hope to welcome you back again very soon. Kind regards, Alex Crichton More

Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 12, 2014 via mobile

Stayed for 8 days with friends in a 1 bedroom apartment with 2 queen needs and 2 bathrooms. On the second level with a balcony facing the trees and pool. Even when it rains sitting on the balcony listening to and watching the rain as it comes through the trees and palms is very relaxing. 8 days felt like 16!... More

Was this review helpful? Yes 6
Alexandra C, Manager at Grand Mercure Rockford Esplanade, responded to this review

Thank you for your feedback Stacey. We are very happy that you enjoyed your stay with us and hope to see you again next year for the Ironman. More

Auckland, New Zealand
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 6, 2014

It is situated on the corner of the Esplanade - so great place to start your morning walk. We had a 2 bedroom apartment, which had everything we needed for a week stay - 2 bathrooms, a full kitchen with oven, cooktop, microwave and dishwasher, and all the cooking utensils and crockery etc you need. There was also a laundry... More

Was this review helpful? Yes 4
Alexandra C, Manager at Grand Mercure Rockford Esplanade, responded to this review

Thank you for your review Ladlegirl. We are happy to hear that you enjoyed your stay and all the facilities your self catering apartment offered. We hope you can come back and stay with us again soon. More

Melbourne, Australia
Top Contributor
59 reviews 59 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed May 27, 2014

We stayed at the Grand Mecure Drift apartments for 3 nights. It was a privately owned apartment (#2206) and we were very impressed for the price we paid. The whole complex is great. It consists of 4 buildings with a huge lagoon pool and tropical garden in the middle. It also contains a boardwalk with shops, hairdressers and restaurants. It's... More

Was this review helpful? Yes 4
Great Plains
Top Contributor
104 reviews 104 reviews
40 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 21, 2014

As we planned our Australian trip, our tour company suggested staying at this hotel in Palm Cove rather than in Cairns. We weren't sure about that, but they were oh so right! This hotel was right next to the most beautiful beach strip and the street that ran along in front of the hotel included many excellent restaurants, cute shops... More

Was this review helpful? Yes 5
Smithfield, Australia
Senior Contributor
42 reviews 42 reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 26, 2014

Nice resort & georgous pool & surrounds. I Live nearby but staying for a little holiday before Easter. My early morning walk was spolit by an angry man that lives there permanently having a yell at the reception girl & lovely cleaning lady. He then drove off from the front carpark like a maniac. I would much rather holiday with... More

Was this review helpful? Yes 1
Adelaide, South Australia, Australia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2014

Just spent 5 glorious days here.First time in Palm Cove absolutely loved it,the pool and spa were amazing the surroundings and our room 2107 out the door and into the pool.The staff were all delightful and always very helpful .Very clean and well maintained will definitely be back...

Was this review helpful? Yes 3
Cairns
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2014

We recently stayed in this privately owned apartment it is managed by Executive Retreats We arrived late in the afternoon but were met by their representative Yvonne who greeted us with a smile and a warm welcome We had decided to use a local service please shop for me, they have a great website and we ordered all our groceries... More

Was this review helpful? Yes 3
Zurich, Switzerland
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 5, 2014

We have travel around the world and stayed in different kinds of self-catering apartments and we have NEVER have to complain of any other accomodation. This is VERY noisy and dirty apartment. Frogs from 5 p.m to 8 a.m in pool area every evening and night (-> no sitting in balcony or sleeping in room -> balcony door doesn`t block... More

Was this review helpful? Yes 8
Robert E, General Manager at Grand Mercure Rockford Esplanade, responded to this review

Dear guests, I am disappointed to read your review on Trip Advisor and as such I have taken this opportunity to respond to your comments below. We recently had a AAA inspector attend our resort and she gave us a rating of 96.3% for the cleanliness of our apartments. Most tourists visiting Far North Queensland expect and enjoy our wildlife... More

Stockholm, Sweden
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 29, 2014

Balcony was very Dirty. Cant sleep nighttime ,noisy ...Frogs!!! Poolwatter freezing and pool deck has very little sun.Beds was dirty.Would not stay in this "hotel" again. That is not Hotel, only aparments.

Was this review helpful? Yes 7
Robert E, General Manager at Grand Mercure Rockford Esplanade, responded to this review

Dear Liisa H, Thank you for your comments on Trip Advisor. I’m very disappointed that you were not happy with your stay but would like to take this opportunity to reply to your comments. The frogs are very lively but unfortunately it is impossible to relocate them to another location. Most guests do find that when they close their doors... More

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Additional Information about Grand Mercure Rockford Esplanade

Address: Cnr Vievers Rd Williams Esp, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Mercure Rockford Esplanade 4*
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Also Known As:
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style
#8 Top resorts Hotel in Palm Cove #9 On the Beach Hotel in Palm Cove #12 Luxury Hotel in Palm Cove
Hotel Class
Official Description (provided by the hotel)
Grand Mercure Rockford Esplanade is situated on the beach at exclusive Palm Cove, overlooking the Coral Sea. Just 20 minutes north of Cairns in tropical far North Queensland, the resort features a choice of luxuriously appointed loft studios, or one and two bedroom fully self contained apartments, each with a large private balcony. Resort facilities include a beachfront restaurant, free form lagoon style swimming pool, gymnasium, and boutique shopping. ... more   less 
Number of rooms
129

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