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All 12 Palm Cove hotels

Grand Mercure Rockford Esplanade

4.5 of 5 Resort   |   Cnr Vievers Rd Williams Esp, Palm Cove, Queensland 4879, Australia
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Grand Mercure Rockford Esplanade
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Ranked #8 of 12 hotels in Palm Cove
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 days ago
dreamtraveler4 Great Plains
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180 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Great Plains
Top Contributor
104 reviews 104 reviews
40 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As we planned our Australian trip, our tour company suggested staying at this hotel in Palm Cove rather than in Cairns. We weren't sure about that, but they were oh so right! This hotel was right next to the most beautiful beach strip and the street that ran along in front of the hotel included many excellent restaurants, cute shops... More

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Smithfield, Australia
Senior Contributor
38 reviews 38 reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice resort & georgous pool & surrounds. I Live nearby but staying for a little holiday before Easter. My early morning walk was spolit by an angry man that lives there permanently having a yell at the reception girl & lovely cleaning lady. He then drove off from the front carpark like a maniac. I would much rather holiday with... More

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Adelaide, South Australia, Australia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 28, 2014

Just spent 5 glorious days here.First time in Palm Cove absolutely loved it,the pool and spa were amazing the surroundings and our room 2107 out the door and into the pool.The staff were all delightful and always very helpful .Very clean and well maintained will definitely be back...

Was this review helpful? Yes 3
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 9, 2014

We recently stayed in this privately owned apartment it is managed by Executive Retreats We arrived late in the afternoon but were met by their representative Yvonne who greeted us with a smile and a warm welcome We had decided to use a local service please shop for me, they have a great website and we ordered all our groceries... More

Was this review helpful? Yes 3
Zurich, Switzerland
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 5, 2014

We have travel around the world and stayed in different kinds of self-catering apartments and we have NEVER have to complain of any other accomodation. This is VERY noisy and dirty apartment. Frogs from 5 p.m to 8 a.m in pool area every evening and night (-> no sitting in balcony or sleeping in room -> balcony door doesn`t block... More

Was this review helpful? Yes 5
Robert E, General Manager at Grand Mercure Rockford Esplanade, responded to this review

Dear guests, I am disappointed to read your review on Trip Advisor and as such I have taken this opportunity to respond to your comments below. We recently had a AAA inspector attend our resort and she gave us a rating of 96.3% for the cleanliness of our apartments. Most tourists visiting Far North Queensland expect and enjoy our wildlife... More

Stockholm, Sweden
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 29, 2014

Balcony was very Dirty. Cant sleep nighttime ,noisy ...Frogs!!! Poolwatter freezing and pool deck has very little sun.Beds was dirty.Would not stay in this "hotel" again. That is not Hotel, only aparments.

Was this review helpful? Yes 7
Robert E, General Manager at Grand Mercure Rockford Esplanade, responded to this review

Dear Liisa H, Thank you for your comments on Trip Advisor. I’m very disappointed that you were not happy with your stay but would like to take this opportunity to reply to your comments. The frogs are very lively but unfortunately it is impossible to relocate them to another location. Most guests do find that when they close their doors... More

Bowral, Australia
Top Contributor
70 reviews 70 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed December 14, 2013

This hotel looks tired and run down. The corridors smell musty and offensive. Luckily for us we rented a privately owned apartment that had been beautifully renovated and had a gorgeous verandah and view of the beach. The hotel's pool is well past its use by date with numerous tiles missing and plenty of loose ones. The two mornings we... More

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15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 11, 2013

After arriving to check in for 11 nights and our 42nd Wedding Anniversary we were upgraded to a 2 bed apartment ocean view room!!! Opening the door the WOW factor gripped us.....this place was HUGE and clean as a new Apartment! All 2 bedroom apartment of it, cool polished tile floors, 1 bedroom separate en suite apartment, balcony with furniture... More

Was this review helpful? Yes 2
Robert E, General Manager at Grand Mercure Rockford Esplanade, responded to this review

Dear Mira, Thank you for your comments. I must start by saying that I am a little shocked that you think the resort is looking “shabby”. We have had a lot of positive feedback from previous guests and tenants of the resort advising that it looks fabulous. The garden has been fully maintained and looking tropical, the communal areas are... More

Melbourne, Australia
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 7, 2013

Great location, close to shops, restaurants and the beach. The staff were amazing, so helpful with booking day trips and general information. Had an amazing apartment with a balcony overlooking the pool area. I would certainly recommend the Grand Mercure Rockford Esplanade to everyone. Excellent!!

Was this review helpful? Yes 2

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Additional Information about Grand Mercure Rockford Esplanade

Also Known As:
Grand Mercure Rockford Esplanade Hotel
Grand Mercure Rockford Esplanade Hotel Palm Cove
Mercure Palm Cove
Mercure Hotel Palm Cove
Address: Cnr Vievers Rd Williams Esp, Palm Cove, Queensland 4879, Australia
Location: Australia > Queensland > Cairns Region > Palm Cove
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Palm Cove
#6 Top resorts Hotel in Palm Cove
#8 Luxury Hotel in Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure Rockford Esplanade 4.5*
Official Description (provided by the hotel):
Grand Mercure Rockford Esplanade is situated on the beach at exclusive Palm Cove, overlooking the Coral Sea. Just 20 minutes north of Cairns in tropical far North Queensland, the resort features a choice of luxuriously appointed loft studios, or one and two bedroom fully self contained apartments, each with a large private balcony. Resort facilities include a beachfront restaurant, free form lagoon style swimming pool, gymnasium, and boutique shopping. ... more   less 
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