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All 12 Palm Cove hotels

Reef House Boutique Resort and Spa - MGallery Collection

5.0 of 5 Hotel   |   99 Williams Esplanade, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
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Ranked #9 of 12 hotels in Palm Cove
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Greg M Brisbane, Australia
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415 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Brisbane, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed for four nights last week at Reef House and had a great experience. Our time was cut short by a day due to the approaching cyclone and we look forward to returning to make up for lost time. The staff could not have been more helpful, especially in preparing guests for the coming storm. Our beachfront spa room... More

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Brisbane, Australia
Contributor
19 reviews 19 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Loved our stay here. Staff couldn't do enough for us. Spacious rooms, 3 pools, great restaurant with open outlook to the beach and an honour system at the bar to make you feel special. Very peaceful and gentle place and quite different to the more commercial style modern hotels it competes with. Met some nice guests as well. We will... More

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Cairns, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I stayed at the Reef House for just the one night with my 11 month old daughter as we had a friend's party to go to in Palm Cove and I did not want to drive back to Cairns at night. The staff were extremely lovely and helpful. Offering me a ground floor room to make it easy for me... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
cairns
Top Contributor
63 reviews 63 reviews
44 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

We stayed here on a dreadful wet day and night, I would have loved to stay on a bright beautiful day and enjoyed the pool and facilities so much more. The hotel is ageing but it has a lovely feel about the place with gorgeous pools and gardens. The staff are brilliant, super helpful and friendly. The rooms are large,... More

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Sydney
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This is our second stay at Reef House, although some 6 years apart. This time we stayed for 5 days on a relaxing break and whilst not luxurious, the hotel has a unique restful atmosphere. Staff are all very friendly and laid back with great service, both in the hotel and the restaurant. We had breakfast each morning and the... More

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Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear cdmknows, Thank you for taking time out to write a review about your stay at The Reef House. I am glad to hear that you had a relaxing stay and the service you received was exceptional. We are extremely sorry that we could provide you the same spa experience as you received last time. We are working towards re-opening... More

Sydney, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We loved staying at the Reef House. The staff were extremely helpful and the service was great. We stayed in the Verandah Spa room and found it very comfortable and relaxing. We will definitely be coming back!

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Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear Joreid83, Congratulations and I am very glad to hear that you had a great stay with us. It is always nice to hear a postive review from our guests. I will share your comments with the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive... More

Winchester, UK
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a beautifully designed hotel in prime location in the pretty resort of Palm Cove. However it just felt in need of freshening up, new coat of paint, & general TLC. It may well be that we were in March at the end of the wet season which must take its toll on the property. Both swimming pools could... More

Was this review helpful? Yes 1
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear CathyWinchesterUK, Thank you for taking time to write a review about The Reef House. I am glad you enjoyed your stay with us and enjoyed the service provided by the staff here. I am happy to inform you that we are in process of giving the building a fresh coat of paint as we speak. Being in the tropics... More

Richmond NSW Australia
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Hubby & I were given a gift of a 3 night stay here for our Christmas / 33rd Anniversary from our 3 young adult children. It was amazing, staff were friendly, our room was very clean and cosy. We had a choice of 2 pools, 2 spa's, and we had a spa bath in our room. We had dinner in... More

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Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear DiBailey, Thank you for taking time to write a review about your stay at The Reef House. It is always a pleasure to receive positive feedback. I am glad that we were able to provide you a relaxing and a well deserved holiday. I will share your comments with the entire team here and needless to say they will... More

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Additional Information about Reef House Boutique Resort and Spa - MGallery Collection

Also Known As:
Reef House Hotel
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel
Address: 99 Williams Esplanade, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Phone Number:
Location: Australia > Queensland > Cairns Region > Palm Cove
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Palm Cove
#4 On the Beach Hotel in Palm Cove
#8 Family Hotel in Palm Cove
#9 Luxury Hotel in Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Reef House Boutique Resort and Spa - MGallery Collection 5*
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