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All 13 Palm Cove hotels

Reef House Boutique Resort and Spa - MGallery Collection

5.0 of 5 Hotel   |   99 Williams Esplanade, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
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72%
Ranked #9 of 13 hotels in Palm Cove
A recent review
5 of 5 stars reviewed 6 days ago
Robert H Sydney, Australia
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  • Reviews (456)
  • Photos (165)
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  • Room tips (76)
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456 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Sydney, Australia
2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

Had a conference for 35 customers and the Reef House facility and staff were awesome. It was the least effort required on our part I manage the event, they just did it all. The most capable and genuinely caring customer service I have seen from a hotel

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Cairns, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

Attempted to stay at the Reef House on 12 July 14, we had booked on WOTIF in advance, and also decided to show up early for lunch, we rang the day before and made a reservation. We are not new to the Reef House, having dined there on numerous occasions for both lunch and dinner. Those previous experiences had prompted... More

Was this review helpful? Yes 1
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Hello Craig T, I am sorry to read that you had such a bad experience with us at The Reef House, we try and make every stay enjoyable and relaxing for all of our guests and it is was regrettable that yours wasn’t. I have spoken to the staff member at reception regarding this incident and we are sorry about... More

Auckland Central, New Zealand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for a week in June in a balcony room with fabulous views of the swimming pool and the beautiful tropical gardens. All staff were great and helpful. The free breakfast was adequate and plentiful and the dinner we had was very good. We felt the hotel was close to needing an spruce up and the housekeeping was... More

Was this review helpful? Yes
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear Norwester65, Thank you for your review, we are glad that you enjoyed your stay with us and I will pass your comments onto the staff as they will appreciate the feedback. We hope that you will find the time to come back and enjoy the property again. Kind Regards Brett Skinner General Manager More

Geneva
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel part of the mgallery collection (upscale boutique hotels by Accor); It's so nice to wake up and have breakfast while watching stunning sunrises! The hotel is charming and well-appointed with two swimming pools; Mandy is so helpful with personalized service. The food at the hotel was excellent for dinner ( breakfast could offer more choices though) If I... More

Was this review helpful? Yes 1
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Hello Duduvoyage, We would like to thank you for taking the time to give the Property a glowing review, I will pass your comments onto Mandy and all of our staff who I am sure will appreciate the feedback. We look forward to you visiting us again in Palm Cove. Kind Regards Brett Skinner General Manager More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here with my elderly mother and it was a great experience. The hotel room was spacious. We enjoyed an ocean view 2 bedroom apartment which was well presented and very comfortable. Each room had a television, cooling, queen size bed, ensuite with all the amenities required for a comfortable stay. The balcony was lovely and contained a spa.... More

Was this review helpful? Yes 2
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear Jenny L, I am glad that you and your mother enjoyed the stay here with us at The Reef House, we would like to thank you you for your comments on the property and the staff and we are glas that all of these made the stay more enjoyable. We look forward to seeing both of you back with... More

Adelaide, South Australia, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My wife and i stayed here for 7 nights at the end of June, it was for our silver wedding anniversary, what a great place. We stopped in a verandah room overlooking one of the pools, the room was plenty big enough, sitting on the balcony in the evenings was great,. The daily continental breakfast had enough choice( even for... More

Was this review helpful? Yes 1
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Hello Steve & Angela I would like to thank you for your review on the Hotel, I am glad that you chose our property to stay at with your wife for your Silver Anniversary. We are glad that you enjoyed your time with us and were able to enjoy the facilities provided. From myself and all the team we hope... More

Salzburg, Austria
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We bought a deal via groupon. I must admit that I was a bit concern. But, Mandy made all the difference. Even before our trip she answered all of our emails with several tips. On the day we checked in I felt I knew her for several years. She also gave more tips about restaurants that were very handy and... More

Was this review helpful? Yes 2
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear Salzburg2013, We very glad that you enjoyed your stay with us at The Reef House Palm Cove. It is always a pleasure to receive positive feedback. I will share your comments with our team and Mandy, I know that this will motivate the team to provide a superior service Thank you again for sharing your experience, and we hope... More

Cairns, Australia
Senior Contributor
33 reviews 33 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here just one night, having won a voucher in a charity auction & therefore I cannot comment on value. The verandah room was very spacious & clean. We didn't dine in as there was a wedding party going on in the main restaurant although there was the option of poolside dining. We enjoyed the breakfast, there was plenty... More

Was this review helpful? Yes
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear Marjs, We are happy that you won the voucher and had a chance to enjoy your stay here with us, I an glad that you enjoyed the room along with amenities. I hope that you can come back again to enjoy the property for a longer stay in the future so that you can relax and enjoy all the... More

Stockholm, Sweden
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Spacious & comfortable rooms, uppers with large balcony & balcony bar. Breakfast included, with an unobstructed view of the Coral Sea from your dining room table. Friendly & courteous staff. The massage was wonderfully relaxing. Serenity at its best!!

Was this review helpful? Yes
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear Peter Young: We very much appreciate your comments regarding your stay at the The Reef House Palm Cove. It is always a pleasure to receive positive feedback. I am glad that you enjoyed the size of the room along with the facilities provided. I will pass your comments on to our team and as this will encourage the team... More

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Additional Information about Reef House Boutique Resort and Spa - MGallery Collection

Address: 99 Williams Esplanade, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Phone Number:
Location: Australia > Queensland > Cairns Region > Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Reef House Boutique Resort and Spa - MGallery Collection 5*
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel

165 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Palm Cove #6 On the Beach Hotel in Palm Cove #8 Romantic Hotel in Palm Cove #8 Family Hotel in Palm Cove #9 Luxury Hotel in Palm Cove
Hotel Class
Number of rooms
69

Questions & Answers

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