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All 13 Palm Cove hotels

Reef House Boutique Resort and Spa - MGallery Collection

5.0 of 5 Hotel   |   99 Williams Esplanade, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
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72%
Ranked #9 of 13 hotels in Palm Cove
A recent review
5 of 5 stars reviewed yesterday
monenaManchester Manchester
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458 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Manchester
Top Contributor
56 reviews 56 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed yesterday NEW

Bought this 3 night trip via an internet offer and was not disappointed. Really lovely hotel, nice spacious rooms with balcony, the balcony is also big with small kitchenette, table, chairs and loungers. Free internet in the hotel. Good choice of breakfast supplies. Had a lovely massage, part of the offer was 30 min massage paid extra $35 and extended... More

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Brisbane, Australia
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

A great experience,staff were exceptional along too happy to please every need. Accommodation, clean and inviting, house staff very professional, restaurant staff and food something to die for Part of .Accor group added bonus for those with advantage plus card

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Sydney, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Had a conference for 35 customers and the Reef House facility and staff were awesome. It was the least effort required on our part I manage the event, they just did it all. The most capable and genuinely caring customer service I have seen from a hotel

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Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Hello Robert H, We at The Reef House would like to thank you for your feedback. I am glad that you and your team enjoyed their stay along with the conference with us. I will pass your comments onto our team and I am sure this will help keep the standards of service that you and your team were provided... More

Cairns, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Attempted to stay at the Reef House on 12 July 14, we had booked on WOTIF in advance, and also decided to show up early for lunch, we rang the day before and made a reservation. We are not new to the Reef House, having dined there on numerous occasions for both lunch and dinner. Those previous experiences had prompted... More

Was this review helpful? Yes 1
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Hello Craig T, I am sorry to read that you had such a bad experience with us at The Reef House, we try and make every stay enjoyable and relaxing for all of our guests and it is was regrettable that yours wasn’t. I have spoken to the staff member at reception regarding this incident and we are sorry about... More

Auckland Central, New Zealand
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a week in June in a balcony room with fabulous views of the swimming pool and the beautiful tropical gardens. All staff were great and helpful. The free breakfast was adequate and plentiful and the dinner we had was very good. We felt the hotel was close to needing an spruce up and the housekeeping was... More

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Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear Norwester65, Thank you for your review, we are glad that you enjoyed your stay with us and I will pass your comments onto the staff as they will appreciate the feedback. We hope that you will find the time to come back and enjoy the property again. Kind Regards Brett Skinner General Manager More

Geneva
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel part of the mgallery collection (upscale boutique hotels by Accor); It's so nice to wake up and have breakfast while watching stunning sunrises! The hotel is charming and well-appointed with two swimming pools; Mandy is so helpful with personalized service. The food at the hotel was excellent for dinner ( breakfast could offer more choices though) If I... More

Was this review helpful? Yes 1
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Hello Duduvoyage, We would like to thank you for taking the time to give the Property a glowing review, I will pass your comments onto Mandy and all of our staff who I am sure will appreciate the feedback. We look forward to you visiting us again in Palm Cove. Kind Regards Brett Skinner General Manager More

Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here with my elderly mother and it was a great experience. The hotel room was spacious. We enjoyed an ocean view 2 bedroom apartment which was well presented and very comfortable. Each room had a television, cooling, queen size bed, ensuite with all the amenities required for a comfortable stay. The balcony was lovely and contained a spa.... More

Was this review helpful? Yes 2
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Dear Jenny L, I am glad that you and your mother enjoyed the stay here with us at The Reef House, we would like to thank you you for your comments on the property and the staff and we are glas that all of these made the stay more enjoyable. We look forward to seeing both of you back with... More

Adelaide, South Australia, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My wife and i stayed here for 7 nights at the end of June, it was for our silver wedding anniversary, what a great place. We stopped in a verandah room overlooking one of the pools, the room was plenty big enough, sitting on the balcony in the evenings was great,. The daily continental breakfast had enough choice( even for... More

Was this review helpful? Yes 1
Brett S, General Manager at Reef House Boutique Resort and Spa - MGallery Collection, responded to this review

Hello Steve & Angela I would like to thank you for your review on the Hotel, I am glad that you chose our property to stay at with your wife for your Silver Anniversary. We are glad that you enjoyed your time with us and were able to enjoy the facilities provided. From myself and all the team we hope... More

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Additional Information about Reef House Boutique Resort and Spa - MGallery Collection

Address: 99 Williams Esplanade, Palm Cove, Queensland 4879, Australia (Formerly Sebel Reef House)
Phone Number:
Location: Australia > Queensland > Cairns Region > Palm Cove
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Reef House Boutique Resort and Spa - MGallery Collection 5*
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Also Known As:
Reef House Hotel Palm Cove
The Sebel Reef Hotel
Sebel Reef Hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Spa Hotel in Palm Cove #6 On the Beach Hotel in Palm Cove #8 Family Hotel in Palm Cove #9 Luxury Hotel in Palm Cove #9 Romantic Hotel in Palm Cove
Hotel Class
Number of rooms
69

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