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All 9 Kununurra hotels

Pinctada Kimberley Grande

4.0 of 5 Hotel   |   20 Victoria Highway, Kununurra, Western Australia 6743, Australia (Formerly The Kimberley Grande)
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Pinctada Kimberley Grande
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Ranked #3 of 9 Hotels in Kununurra
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Danik_wa Perth, Australia
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138 reviews from our community

Traveler rating
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    64
    26
    8
    2
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56
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Top Contributor
62 reviews 62 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

I stayed at this hotel for 5 nights for work. Pulled into the hotel and first impression was that the grounds are very well kept, the building is a little older and has a rustic feel. The parking is not ideal as not all rooms have a park right out the front, the hotel was obviously busy with workers, as... More

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Perth, Australia
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I agree with some recent reviews that the hotel has seen better days - frayed towels etc however it was quite comfortable and the water was hot. I am not sure re value for money but you expect things to be pricey in the north west. Somewhat surprising ( to me anyway) was the food. It was tasty and well... More

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Mark S, General Manager at Pinctada Kimberley Grande, responded to this review

Hello Jan D, Thank you for Jan D for your very relevant review. I am happy to announce that the property is about to under go a major refurbishment program which will have every room receive new beds, lounges, coffee tables and paint, along with large 40" TV's and seating area for any one needing to finish of a bit... More

Senior Contributor
33 reviews 33 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel has seen better days. Those providing effusive reviews have obviously been north far too long and anything with a bit of superficial class is something to be praised. Yes the rooms are huge, but the fittings in them are next to useless, a low table, a strange couch arrangement, TV in the corner, no shower rack, fan about... More

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Mark S, General Manager at Pinctada Kimberley Grande, responded to this review

Dear meganubbin, Generally I start my reviews with a thank you for posting, in this instance I must note that some of your comments are far from precise and should not have been posted. To assume that your comments should be more relevant than others who have posted is a little insulting those who have given their own experience and... More

Perth, Australia
Top Contributor
50 reviews 50 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for one night when heading towards the Territory and Im glad I chose here. Very nice comfortable hotel room, friendly check in. Felt like something you would find in a more main stream resort type place. The room has all you could need, tea and coffee making facilities, towels, (quality) soap, shampoo (etc). Big comfy bed, sitting... More

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Mark S, General Manager at Pinctada Kimberley Grande, responded to this review

Hello BigBronce351, Thank you for the very positive review that you took the time t post. Even though you were extremely happy with the property I am happy to announce that the property is about to under go a major refurbishment program. This will see every room receive new beds, lounges, coffee tables and paint, along with large 40" TV's... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Room was a bit strange - cowhide rug, impractical coffee table, nowhere to put soap in the shower so you're left clutching it. Very large room though, which was nice. Room was also very quiet. However, it absolutely reeked of floral cleaner or freshener or something, which was very unpleasant. Location is a little inconvenient if you don't have a... More

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Mark S, General Manager at Pinctada Kimberley Grande, responded to this review

Hi Connor_HtB, Thank you for your positive review along with the constructive criticism posted. I am happy to announce that the property is about to under go a major refurbishment program which will have every room receive new beds, lounges, coffee tables and paint, along with large 40" TV's and seating area for any one needing to finish of a... More

Top Contributor
115 reviews 115 reviews
44 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 5 weeks ago

the best thing about the place is the pool. The rest of it is a rather curious limestone encased motel. The internal walls are paper thin. you are woken thinking there is someone in bed with you only to discover it is someone in the next room snoring. the steak in the restaurant is very good.

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Mark S, General Manager at Pinctada Kimberley Grande, responded to this review

Hello 69 Armstrong, Thank you for your review and for staying at the Kimberley Grande. I am glad you enjoyed the pool and steak whilst at the property, we do have the best dining in town along with the best pool area. I am happy to announce that the property is also under taking a complete refurbishment program, this will... More

West Palm Beach, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed August 12, 2014

Besides the great general manager Mark, my stay here was awful. Wifi is very slow and limited to 1 hour a day. Rooms are very old fashion with an awful cow skin rug, beds are best comparable to rocks, and the restaurant is way over priced and features naked women on the walls. The front desk agent lady of Asian... More

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Mark S, General Manager at Pinctada Kimberley Grande, responded to this review

Dear SychoSweetheart, I am very sorry you didn't enjoy your stay at the Kimberley Grande. Whilst acknowledging myself is appreciated I am disappointed that others in the team have not made your stay enjoyable. I will be reminding our staff that the most important part of hospitality is looking after our guests, this is unconditional and we will not allow... More

Aberdeen, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed August 10, 2014

Living remotely, 150k's from Kununurra my wife and I come to town as often as we can. Something we never have to worry about, is where to stay! We stay at the Grande because it is in a great location. The rooms are modern, clean and well appointed. The pool is great as is the food in both the bar... More

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Mark S, General Manager at Pinctada Kimberley Grande, responded to this review

Hello itchyfeet 187, It is always nice to receive a 5 star review but I believe it is even more satisfying to have it come from someone who lives in the region and can choose to stay at any venue in town. Your positive comments on the staff being the main attraction will be passed on, we are very lucky... More

Geraldton, Australia
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 8, 2014

It amazes me how elaborate and over the top some hotel websites can be. We were expecting something special, but it really is just a fairly basic motel on the highway outside of kununurra. Private, safe and clean but nothing special.

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Mark S, General Manager at Pinctada Kimberley Grande, responded to this review

Hello Leighgrange, Thank you for taking the time to review your recent stay at the Kimberley Grande. In your review you have commented on the property being "basic", I would respectively disagree with this as the rooms offered are above average size with king beds and larger than usual walk in showers and bathrooms. We also have a fantastic 25... More

Hobart, Australia
1 review
3 of 5 stars Reviewed August 6, 2014 via mobile

I stayed here as a part of a bus tour and when we arrived people noticed that the towels were frayed around the edges and one couple found they had holes in them. Unfortinantly people were given the wrong key for their room, also some other on the tour people had cold showers, other then that the place wasn't too... More

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Mark S, General Manager at Pinctada Kimberley Grande, responded to this review

Hello Rachel M, Thank you for taking the time to review your stay at the Kimberley Grande. Firstly I must apologise for the quality of towels left in your room, we have had issues with our housekeeping staff not checking these recently and can assure you that action has been taken. On the very odd occasion we have had problems... More

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Additional Information about Pinctada Kimberley Grande

Address: 20 Victoria Highway, Kununurra, Western Australia 6743, Australia (Formerly The Kimberley Grande)
Location: Australia > Western Australia > Kununurra
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pinctada Kimberley Grande 4*
Number of rooms: 72
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Also Known As:
Kimberley Grande Kununurra
Pinctada Kimberley Grande Kununurra, Australia - Western Australia

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