We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Bahia Principe El Portillo

Certificate of Excellence
Hotel website
Hotel virtual tour
Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Special Offer
Special Fall Offers
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Grand Bahia Principe El Portillo
View Map
Add Photo Write a Review

4,103 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    2,232
    1,364
    338
    106
    63
See reviews for
1,230
1,955
63
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (694)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4103)
  • Mar-May only
    (1154)
  • Jun-Aug only
    (1134)
  • Sep-Nov only
    (763)
  • Dec-Feb only
    (1052)
All months
There are newer reviews for Grand Bahia Principe El Portillo
See the most recent reviews
Huntington, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The beach is beautiful. The Bahia Principe El Potillo, however, was a disappointment. It took over an hour to check in. The clerk and the desk manager both read the Am Ex hotel confirmation, but did not want to honor the reservation specifications, which included adjoining rooms. The manager finally gave us an “upgrade” for our trouble. That ”upgrade” was... More 

Was this review helpful? Yes 5
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Cordial greetings from all the team working in Gran Bahía Príncipe El Portillo; we would like to thank you for taking the time to communicate the impressions of your vacation with our Tripadvisor community. It is clear that our customers are the most important, naturally so are their comments. Observations are treated with the utmost interest, as it... More 

Plymouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Firstly, overall, we had a really lovely break here. I'm going to mention a few issues we had personally, in the interest of full disclosure but we really did love it here and would return. The rooms: The room was clean and bright. Air con a little on the noisy side but this is standard. The only issue we had... More 

Was this review helpful? Yes 13
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Cordial greetings from all the team working in Gran Bahía Príncipe El Portillo; we would like to thank you for taking the time to communicate the impressions of your vacation with our Tripadvisor community. It is clear that our customers are the most important, naturally so are their comments. Observations are treated with the utmost interest, as it... More 

Ottawa, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 3rd stay in a Grand Bahia resort.The previous 2 were in Runaway Bay In Jamaica and Tulum in the Mayan Riviera.Our experience with this hotel was very satisfying in as the service,hotel and beach were all excellent.Entertainment staff were a lot of fun and the buffets and a la cartes were above average.The main pool was a... More 

Was this review helpful? Yes 6
Chateauguay
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our third stay at El Portillo and would recommend it to all. The friendly staff, the long beautiful beach, the clear water, the great food always ensure a great vacation for us. We are confident that we will return one day. Thanks to all the staff for, once again, making our vacation a memorable one!

Was this review helpful? Yes 4
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, As a repeater client your opinion represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic. We would like to cater you once again at Dominican Republic to experience the hospitality of our people, the quality of our services and... More 

Bronxville, New York
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms were clean, comfortable, and close to every restaurant. The buffet had all my favorite tropical fruits and desserts and of course, the coffee here is great(fresh). The staff made sure you were happy at all times, and had the answer to my questions.

Was this review helpful? Yes 8
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of our staff , we would like to thank you for vacationing... More 

NJ
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

we had great experience during this vacation at the Bahia Principe Portillo. We have been to the Dominican republic a couple of times and so far this is the best place we've been so far. we had a family reunion the week of the first week of August and everyone had nothing but good things to say about this place... More 

Was this review helpful? Yes 4
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First of all, we would like to thank you very much for taking your time and giving us this detailed comment about your stay in Bahia Principe. We are glad to listen that you enjoy your time with us. I will transmit your opinion to our staff encouraging them to follow that behavior. We would be very happy... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great resort. Nice beach. Food is great but not lot of choices. Compared to resorts in Punta Cana, it is less crowded which is nice. The pool is small but I would not complain about it. We were able to find seats all the times by the beach or pool. I see people complaining about towels, but we did not... More 

Was this review helpful? Yes 8
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking the time to give us a review of your recent stay at Gran Bahía Príncipe El Portillo in our Tripadvisor web page and share with our fans your experience with us. We would love to welcome you back soon in the near future whenever you are planning to come back to visit us. Please... More 

Sines, Portugal
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rooms where fine, nice cleaning, the buffet was nice. The beach is verry good but there are nice ones like playa rincon and playa moron. One week awesome. The pool is not big but there is a small onde only for kids. I enjoy it só mutch

Was this review helpful? Yes 4
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We want to thank you to have been chosen as the destination for your vacation, as well as taking the time to write and tell us your views on the pleasant experience you had during your stay in our hotel. We are looking forward to the pleasure of welcoming you again at El Portillo. Please do not hesitate... More 

Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just got back yesterday from a week at the hotel. The hotel is very nice, staff are extremely friendly. Beach is nice and the pool is good. The food at the buffet restaurant is average, not enough verity. The Ala Cart restaurants are excellent, food is very good and very gourmet. The bars at the beach and pool are okay,... More 

Was this review helpful? Yes 6
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly, we are very grateful you have taken the time to express your views in our Tripadvisor community. The reviews help us to improve and raise our service. We greatly appreciate your comments about facilities, services, grounds and the friendliness of our staff; Comments such as like yours are what motivate us as a team every day to... More 

Whitby
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for one week at this beautiful resort . The food was great at both buffets , the rooms were kept very clean (no shortage of towels and the fridge was always replenished). The beach was beautiful and the water was very calm and warm. We went for long walks after breakfast enjoying the beauty and landscape of the... More 

Was this review helpful? Yes 11
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments about the quality of our service and our staff. Comments like that you send us, are what motivate us as a team every day to improve... More 

Hotel Review Summarization

What travelers say

  • Very good(24)
  • AIR CANADA(10)
  • Snack bar(8)
  • Junior suite(6)
  • Many people(6)
  • Other resorts(4)
  • Bus rides(4)
  • Main buffet(4)
  • Coral reef(3)
Questions? Get answers from hotel staff and past guests. Ask a question

5,467 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5177)
Viewed
Pool/beach area (1638)
Viewed
Hotel & grounds (925)
Viewed
Room/suite (359)
Viewed
Dining (366)
Viewed
View from room (124)
Viewed
Family/play areas (76)
Viewed
Business center/function rooms (18)
Viewed
Bathroom (64)
Viewed
0:54
Videos (6)
Viewed
Other (1601)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (248)
Viewed
Amenities (40)
Viewed
Beach (18)
Viewed
Junior Suite (41)
Viewed
Outdoor Pool (19)
Viewed
Pools (2)
Viewed
Restaurants and Bars (52)
Viewed
Standard Room (14)
Viewed
The Hotel (62)

Management photos: Courtesy of the property manager

Viewed
All management photos (42)
Viewed
Hotel & grounds (16)
Viewed
Pool/beach area (10)
Viewed
Dining (9)
Viewed
Family/play areas (2)
Viewed
Room/suite (4)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Las Terrenas
3.4 mi away
Sublime Samana
Sublime Samana
#2 of 36 in Las Terrenas
4.5 of 5 stars 284 reviews
1.1 mi away
Hotel Alisei
Hotel Alisei
#4 of 36 in Las Terrenas
4.5 of 5 stars 398 reviews
0.4 mi away
Hotel Villas Las Palmas al Mar
Hotel Villas Las Palmas al Mar
#1 of 36 in Las Terrenas
5.0 of 5 stars 82 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Albachiara Hotel
Albachiara Hotel
#9 of 36 in Las Terrenas
4.5 of 5 stars 364 reviews
15.2 mi away
Grand Bahia Principe Cayacoa
Grand Bahia Principe Cayacoa
#13 of 59 in Samana Province
4.5 of 5 stars 2,890 reviews
15.7 mi away
Luxury Bahia Principe Cayo Levantado Don Pablo Collection
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay