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Grand Bahia Principe El Portillo

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Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
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Grand Bahia Principe El Portillo
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4,013 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We returned to this hotel one year after we stayed here for the first time. WE had a great time. WE are a family of 4 : 2 Adults and children 8 and 10 year old. All Was great ...Breakfast was great thanks to Elias (who remembered us from the year before) for making our Egg Whites every morning. Check... More 

Was this review helpful? Yes 1
Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We have just returned from El Potillo what a fantastic time we had. It was my 2nd time in Dom Rep stayed in Playa Dorada last time. If you go on one of the big jets you will land at Porto Plata airport which is 4hours away our transfer was on an old minibus that looked like it belonged in... More 

Was this review helpful? Yes 1
Toronto
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I’m writing this review focused on families with toddlers, since I couldn’t find many in this category when I was searching before my trip. We had a fantastic 1 week stay at this hotel back in Abril 2015. I got this as a vacation package with Westjet – Canada. The flight: The flight from Toronto was a little delayed but... More 

Was this review helpful? Yes 3
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for your time in writing about your excellent holiday in Grand Bahía Príncipe El Portillo. We appreciate your detailed description of the hotel facilities and service, as we think it can be useful for many future guests. We are pleased to hear that you have had a great time with us and that you recommend our... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First I'd like to thank the staff for their hospitality: Julissa, Antoni, Frankyn, Alex, and so many others that I don't recall their names. Gran Bahia Principe El Portillo is a gem. It's not surrounded by myriads of hotels. There is a great beach for walking without encountering vendors as in other destinations. The water is crystal clear and warm.... More 

Was this review helpful? Yes 3
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We have especially appreciated your positive comments about of our facilities and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality... More 

Scotland
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We loved this complex. The rooms are basic but clean and you don't spend much time in them. The pools are lovely and spotless with bars at each pool. The beach is beautiful and the restaurant on the beach is amazing. Food was wonderful and different every day and we were there two weeks. The drinks are great and there... More 

Was this review helpful? Yes 3
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, On behalf of the entire Grand Bahia El Portillo team I would like to take this opportunity to thank you for the reviews regarding your stay at our hotel. We are very happy to hear that you have had a wonderful time with us. We thank you also for recommending our hotel. It will be wonderful to welcome... More 

Almada, Portugal
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Resort at a splendid location, fantastic beach, 45 mints from Airport. Pools for all ages, rooms and villas for all family sizes, several tematic restaurants, gymn, etc this place has everything for great family holidays! Whats missing? I took the impression that half people working there dont know what they are doing due to lack of supervision or monitoring. Its... More 

Was this review helpful? Yes
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time to write us your comments of your recent stay in our hotel. For Grand Bahia Principe El Portillo all comments and suggestions are very important, because our guests are the best supervisor we have. We are glad to learn that you have appreciated the location, the beach and... More 

Stanford-Le-Hope, United Kingdom
2 of 5 stars Reviewed 6 days ago NEW

Lets start with the pros. The resort is a really nice place, the pool area is nice, rooms have everything you need but the highlight on this resort is the beach. The beach/sea is phenomenal, i visited other beaches on the island and none of them compare to the beach at the el portillo bahia principe. Now the cons, the... More 

Was this review helpful? Yes 2
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking the time to give us your review of your recent stay at Grand Bahia Principe El Portillo in our Tripadvisor web page and share with our fans your experience with us, we totally agree with you, we are blessed with one of the most beautiful beach. We regret to hear that your perception about... More 

Ghent, Belgium
1 of 5 stars Reviewed 1 week ago NEW

Hey, I'm still in Dominican Republic, my husband and I are very disappointed. - Relax Pool: one of the rules is "no kids allowed" but every day there are between 10 and 15 screaming kids we asked the security and the Director to remove the children.. The answer was: sorry we can't do nothing about it! - 2 small pools... More 

Was this review helpful? Yes
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Firstly, thank you for taking the time to post a review of your stay in our hotel. We appreciate your comments and value your opinion for the overall betterment of our hospitality. We are sorry that we have not been able to impress you and that your stay was not as pleasant as we aim fo it to... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Pros: Exceptionally clean hotel. Very friendly staff (a big thanks to Francis in the restaurant) and all the staff that made our stay one of the best experienced. Great variety and quality of food especially in the buffet. Beach is stunning and right near the main pool. The room was spacious enough and clean, mini-bar stocked daily (apart from the... More 

Was this review helpful? Yes 6
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time to write us your comments of your stay in our hotel. For Grand Bahia Principe El Portillo all comments and suggestions are very important, because our guests are the best supervisor we have. We are happy to read that you enjoyed the kindness of our staff. We hope... More 

Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel itself beautiful, being harassed by The Privilege Club not so great! I have never felt so pressured in my life. Food was well below standard, rooms cleaned to late in the day, cleaners just coming in even when we said no. Lovely resort, lovely room and most of the staff were quite pleasant, unsure if I would use the... More 

Was this review helpful? Yes 1
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Client, Receive cordial greetings from all the team working at Gran Bahia Principe El Portillo. We would like to thank you for bringing to our attention the comments about your stay in our hotel. We appreciate your positive comments about hte hotel facilities, the lovely rooms and the pleasant staff. We regret to hear that your perception about some... More 

Hotel Review Summarization

What travelers say

  • Very good(24)
  • AIR CANADA(10)
  • Snack bar(8)
  • Junior suite(6)
  • Many people(6)
  • Other resorts(4)
  • Bus rides(4)
  • Main buffet(4)
  • Coral reef(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Beach (18)
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Junior Suite (41)
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Pools (2)
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Standard Room (14)
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The Hotel (62)

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Room/suite (4)
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Other (1)
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