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Grand Bahia Principe El Portillo

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Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
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1 room 1 guest
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Grand Bahia Principe El Portillo
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4,089 Reviews from our TripAdvisor Community

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Traveler rating
    2,226
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed yesterday NEW

I traveled with 4 people, 2 kids and 2 adults. We chose this place for the superb beach which did not disappoint. We brought our own goggles and snorkels and saw some amazing fish which swim right up near you. The lobby was extremely HOT and I was shuffled around at check in so the more than one hour wait... More 

Was this review helpful? Yes 1
Stouffville, Ontario, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our kids were very excited to be able to come back to the Grand Bahia Principe El Portillo. They had a great time the last time we visited and we were looking forward to the same experience. We travelled with 18 the first visit and this time we grew to 28. I had emailed the resort prior to our visit... More 

Was this review helpful? Yes 3
Exeter, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a late review so apologies for that. My Fiancé and I visited this place in January 2014 for two weeks through Thomson. Firstly the best thing about the hotel is its location- superb. Yes it is a long transfer but boy is it worth it! The setting is natural and the beach is just stunning. One of the... More 

Was this review helpful? Yes 3
milton keynes
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Travelled from the UK so we had a private transfer via taxi - which didn't really save a huge amount of time but was very comfortable. The room was great, 2 x double beds and a sofa bed which was more than adequate for the family of the 4 of us, there was a walk-in shower and a shower over... More 

Was this review helpful? Yes 7
Bronx, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

One year ago, thanks to an amazing staff and the best wedding planner (Georgina) my husband and I had a memorable wedding. The food, staff, beach, pool, spa everything is great at this hotel! Everyone in my wedding group (#26 people total) we highly satisfied. This was our second time at the resort and can't wait for our 10 year... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Our group of friends visited this resort 2 years ago and had a wonderful time so we decided to bring the group back. We still enjoyed it but just have a few points of disappointment. Firstly, when we were greeted by the hotel rep, only 2 of 6 families (rooms) were welcomed as repeat guests. I thought it was a... More 

Was this review helpful? Yes 3
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, As a repeater client your opinion represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic. For Grand Bahia Principe El Portillo all comments and suggestions are very important, because our guests are the best supervisor we have. You can... More 

Huntington, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

The beach is beautiful. The Bahia Principe El Potillo, however, was a disappointment. It took over an hour to check in. The clerk and the desk manager both read the Am Ex hotel confirmation, but did not want to honor the reservation specifications, which included adjoining rooms. The manager finally gave us an “upgrade” for our trouble. That ”upgrade” was... More 

Was this review helpful? Yes 5
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Cordial greetings from all the team working in Gran Bahía Príncipe El Portillo; we would like to thank you for taking the time to communicate the impressions of your vacation with our Tripadvisor community. It is clear that our customers are the most important, naturally so are their comments. Observations are treated with the utmost interest, as it... More 

Plymouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Firstly, overall, we had a really lovely break here. I'm going to mention a few issues we had personally, in the interest of full disclosure but we really did love it here and would return. The rooms: The room was clean and bright. Air con a little on the noisy side but this is standard. The only issue we had... More 

Was this review helpful? Yes 13
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Cordial greetings from all the team working in Gran Bahía Príncipe El Portillo; we would like to thank you for taking the time to communicate the impressions of your vacation with our Tripadvisor community. It is clear that our customers are the most important, naturally so are their comments. Observations are treated with the utmost interest, as it... More 

Ottawa, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our 3rd stay in a Grand Bahia resort.The previous 2 were in Runaway Bay In Jamaica and Tulum in the Mayan Riviera.Our experience with this hotel was very satisfying in as the service,hotel and beach were all excellent.Entertainment staff were a lot of fun and the buffets and a la cartes were above average.The main pool was a... More 

Was this review helpful? Yes 6
Chateauguay
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our third stay at El Portillo and would recommend it to all. The friendly staff, the long beautiful beach, the clear water, the great food always ensure a great vacation for us. We are confident that we will return one day. Thanks to all the staff for, once again, making our vacation a memorable one!

Was this review helpful? Yes 4
Customer Servic... B, Social Media Coordinator at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, As a repeater client your opinion represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic. We would like to cater you once again at Dominican Republic to experience the hospitality of our people, the quality of our services and... More 

Hotel Review Summarization

What travelers say

  • Very good(24)
  • AIR CANADA(10)
  • Snack bar(8)
  • Junior suite(6)
  • Many people(6)
  • Other resorts(4)
  • Bus rides(4)
  • Main buffet(4)
  • Coral reef(3)
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Beach (18)
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Junior Suite (41)
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Standard Room (14)
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The Hotel (62)

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Room/suite (4)
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Other (1)
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