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All 34 Las Terrenas hotels

Grand Bahia Principe El Portillo

3.5 of 5 Resort (All-Inclusive)   |   Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
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87%
Ranked #6 of 34 hotels in Las Terrenas
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Slavik N Vancouver, Canada
  • Reviews (2,870)
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  • Room tips (492)
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2,870 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (492)
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English first
Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We returned two weeks ago and we enjoyed ourselves very much at this location. Gran Bahia Principe - El Portillo is the best resort and Samana was really a paradise place. Our room was clean and nice. The food was very, very good and nice presented! Beach as well as the coral rife is unbelievable - something what I call... More

Was this review helpful? Yes 3
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for taking your time to write this detailed review for your recent stay at Grand Bahia Principe El Portillo We are really glad that you have enjoyed your stay with us, specially our services. We work every day to satisfy our guest needs and to make their stay a memorable holiday and we are... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My friend and I spent a wonderful week in this resort at the end of June. Beautiful and clean beaches, delicious food and extremely friendly and approachable staff made us feel welcome and special. Our trip to the National Park confirmed that Samana is a real "green paradise" worth to be seen. In addition, we have managed to "book" extraordinary... More

Was this review helpful? Yes 3
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciating your positive comments. Comments like that you send us, are what motivate us as a team every day to improve the quality of service we offer. We hope to... More

keelby
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The only downside to this holiday was the transfer from the airport to the complex. We were not told on booking it would take 3plus hours and neither were a lot of other holidayers. Thomson really need to fly into one of the closer airports. The stay here though was fantastic. The hotel was clean and was constantly being cleaned... More

Was this review helpful? Yes 3
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First let me inform you that your opinion is valuable to us, therefore we are extremely proud and happy for having left a pleasant memory. We are especially appreciate your positive comments about of our facilities and our staff. Comments like that you send us, are what motivate us as a team every day to improve the quality... More

Point Harbor, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our vacation was very special. We had 2 beautiful rooms with great service. The food was very good good the presentation was beautiful. Took several tours thru Blue Tour Company with Jose. He always called for follow up to make sure we enjoyed ourselves. This is a grand hotel. We were very glad we chose it. Arrived at hotel at... More

Was this review helpful? Yes 2
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, We would like to thank you for taking the time out to communicate the impressions of your vacation with our Tripadvisor community. We would like to think we are not a smaller hotel, we are a family hotel and we do everything possible to make feel our guests like part of this great family. In the name of... More

Ottawa, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We returned a week ago and we enjoyed ourselves very much at this location. We have been to the DR fourteen times, also Jamaica, Cuba and Antigua. We must say this resort is managed very well . The place is very clean, the food is good and the service is excellent. We also have been to G B Leventado twice... More

Was this review helpful? Yes 4
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you so much for your nice words about your recent stay at Gran Bahía Príncipe El Portillo. We are really glad that you have enjoyed our hotel, food and service. We hope to welcome you back again next time to make your holiday once again a memorable vacation!!! Bahia Principe Hotels & Resorts, all-inclusive hotels in Samana... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Gran bahia is the best resort and Samana was really a paradise place. The resort is so clean staff are so helpful food is great just keep away from the SPA and staff as they are not honest and they not helpful at all I made a complain about them to the manager but sorry to hear that the SPA... More

Was this review helpful? Yes 2
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, First and foremost, thank you for taking the time to write a review of your stay in our hotel. It is through communication of this nature that our guests give us an opportunity to reevaluate our performances, as well as to ensure that we maintain and deliver the level of service expected from us. We apologize for the... More

Henley-on-Thames, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Have just returned from this hotel 18th May - 1st June and would return in a heartbeat, the best all inclusive holiday we have ever had. Flights: Flew from Gatwick on the new 787 Dreamliner, very comfortable with plenty of legroom with 34" seat pitch, not worth paying £400 per person to upgrade to premium, food was good, cabin spacious... More

Was this review helpful? Yes 5
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our front desk department and that you appreciated the professionalism of our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services.... More

Senior Contributor
23 reviews 23 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I just returned from Samana and we are so sad to have left! What an incredible vacation! The Grand Bahia Principe El Portillo is a terrific resort. The staff are wonderful, friendly and super helpful. The food is great. The rooms and all public areas of the resort are clean and well kept. We didn't stay at... More

Was this review helpful? Yes 4
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, It is truly a pleasure for us to learn that you enjoyed your stay at our resort, especially the services from our staff, we are aware that it is only because of them that we are able to achieve our goal- the continuous improvement of our services. We are very proud to have received your excellent comments regarding... More

Mississauga, Canada
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The staff at this resort are amazing. They are friendly, attentive and could not have looked after us any better. The resort is relaxing and peaceful away from the world. It's not a party place, which is good as we didn't want this. The beach is very clean and long. Waves do not break on to the beach as there... More

Was this review helpful? Yes 7
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guests, We are very happy to hear that you have found Grand Bahia Principe El Portillo a wonderful hotel.Thank you for your review about the hotel. Your experience is specially valuable for us, as you can give us feed back along the time. Enjoy an all-inclusive holiday as a couple with Bahia Principe Hotels & Resorts Regard, Dianellys Nuñez... More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I just had the greatest vacation ever, all made possible by the smiling faces and great positive attitudes of the waiters and miniclub personnel at this hotel. Some of my biggest concerns when staying at a resort are, first who will and how my little one will be treated, while I try to reset after a long and hard year... More

Was this review helpful? Yes 4
Customer Servic... B, Jefe de Calidad & Customer Service at Grand Bahia Principe El Portillo, responded to this review

Dear Guest, Thank you for taking the time to give us such a good review of your recent stay at Gran Bahía Príncipe El Portillo in our Tripadvisor web page and share with our fans your experience with us, . We would love to welcome you back soon in the near future whenever you are planning to come back to... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(38)
  • AIR CANADA(22)
  • Bus rides(19)
  • Snack bar(15)
  • Other resorts(11)
  • Main buffet(9)
  • Junior suite(7)
  • Royal golden(7)
  • National Park(6)
  • Many people(6)

Additional Information about Grand Bahia Principe El Portillo

Address: Carretera las Terrenas, El Limon Km. 4, Las Terrenas, Dominican Republic (Formerly El Portillo Beach Resort)
Location: Caribbean > Dominican Republic > Samana Province > Las Terrenas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Bahia Principe El Portillo 3.5*
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Also Known As:
Gran Bahia Principe El Portillo Hotel Las Terrenas
El Portillo Beach Resort
Grand Bahia Principe El Portillo Las Terrenas, Samana, Dominican Republic

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Top resorts Hotel in Las Terrenas #3 Family Hotel in Las Terrenas #5 On the Beach Hotel in Las Terrenas #7 Romantic Hotel in Las Terrenas
Hotel Class
Number of rooms
392

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