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Macdonald Berystede Hotel & Spa

Bagshot Road, Sunninghill, Ascot SL5 9JH, England
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Macdonald Berystede Hotel & Spa
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Macdonald Berystede Hotel & Spa
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1,127 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (1127)
  • Mar-May only
    (293)
  • Jun-Aug only
    (328)
  • Sep-Nov only
    (260)
  • Dec-Feb only
    (246)
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Ireland
1 review
3 of 5 stars Reviewed yesterday NEW

My family and i stayed for 3 nights,the over all stay was nice, but to much of a long walk to bedrooms especially when i made it very clear to staff my mother has limited mobility, this was not rectified ,which was very disappointing. The leisure centre Manager needs training in how to deal with people, he was ignorant and... More 

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London, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I stayed at this hotel for 2 evenings with work. Upon arrival, they couldn't find my reservation and had taken them over 2 hours to get me a room. The room was quite a long walk from the main reception but thankfully quiet enough, given this hotel is also for family and kids. The room was compact especially the bathroom...... More 

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Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for one night before and event at Sunningdale. Very close to where we needed to be. Check-in & out was fast - even though they could not print the receipt, they were very polite and emailed it immediately. Breakfast staff were good & chatted and responded when we asked for help. Rooms are a little tired - I have... More 

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London
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The night manager for this hotel is the worst I have ever come across. He totally failed to acknowledge my issues. His boss called me up and said he had to support his staff and did not seem to care about my health and welfare he had to make his point. This hotel has no customer service, the facilities are... More 

Was this review helpful? Yes 2
Reading, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We held my sisters birthday here with a party in a conference suite and several guests staying overnight. Rooms were pleasant and clean and staff attentive. Especially at the evening party which we really enjoyed and the set menu sit down dinner was lovely! We used the spa in the day with a treatment each which was relaxing and enjoyable... More 

Was this review helpful? Yes 1
ChritsianT, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Dear Jojopetal, Thank you for taking the time to share your experience with the Macdonald Berystede Hotel & Spa. It is so nice to read that you enjoyed your sister’s party. I am pleased the food and accommodation were to your satisfaction. A visit to the Spa is a must when staying at the Berystede! Kind Regards Christian T More 

Manchester
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

One night stay. Unfortunately we did not have the opportunity to use the SPA or restaurant facilities, despite this we had a fantastic stay and would not hesitate to use again. Rooms spotless and staff extremely helpful and friendly.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
ChritsianT, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Dear andrewcQ4804EA Thank you for taking the time to share your experience with the Macdonald Berystede Hotel & Spa. You positive comments regarding the room and cleanliness will be shared with the team. Please come back and ensure you try the Spa and Restaurant. Kind regards Christian T More 

Berkshire, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Booked through spa breaks website as I got a package including 3 course dinner, bed, breakfast and a 30 minute treatment. Was a lovely stay however drinks (spirits) were very expensive and the spa facilitates weren't great as some weren't working! Ice room had no working light, salt room did not heat up and steam room did not produce steam!... More 

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West Malling, Kent
1 review
4 of 5 stars Reviewed 1 week ago

A fantastic spa hotel but price of food lets it down . I woukd highly recommend the pool and thermal unit to friends. The spa treatments were good but was not told where relaxation room was . Good hotel

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ChritsianT, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Dear traceyn865 Thank you for taking the time to share your experience with the Macdonald Berystede Hotel & Spa. I am pleased to read that you enjoyed the spa and noted that the relaxation room was not indicated to you. I am sorry you felt the food prices were high. We do conduct pricing reviews on a regular basis to... More 

Dorchester, Dorset
1 review
4 of 5 stars Reviewed 1 week ago

Relaxing place for a weekend break. Nice, remote location, with a comfy spa and good sized pool! The food was good, breakfast was a little 'crowded' on the Sunday morning, and plenty of 'families' there - ok if you like children!

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Alloa
1 review
3 of 5 stars Reviewed 1 week ago

Stayed with my daughter on a trip to London. Staff were very good. Not only friendly and welcoming they were happy to be of assustance. Hotel itself is in a nice setting. signage in hotel bit confusing with regards to reception, rooms and parking. We had a good dinner in the restaurant and an excellent breakfast.

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Was this review helpful? Yes
ChritsianT, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Dear Valerie C Thank you for taking the time to share your experience with the Macdonald Berystede Hotel & Spa. It is pleasing to read that you enjoyed your stay and found the staff friendly and attentive. I have noted your comments with regards to the room and will share this feedback with the relevant head of departments. We hope... More 

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