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Macdonald Berystede Hotel & Spa

Bagshot Road, Sunninghill, Ascot SL5 9JH, England
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Macdonald Berystede Hotel & Spa
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1,096 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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Axminster, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I make many trips from the West Country to the Berks/Surrey area and will always book this Hotel if possible. A first Class Hotel with attentive and friendly staff. The Spa is ideal for winding down and an excellent sundowner terrace. Rooms are spacious and comfortable.

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Madison, Wisconsin
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

While the accommodations were great we have had many issues with billing. There were 2 credit cards on file for the charges and there was a mix up with what card should be charged. After multiple phone calls and emails I thought the problem had been fixed. But I just took a look at my credit card statement and the... More 

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Harlow, United Kingdom
Level Contributor
96 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed at the Macdonald for a marketing conference. I had the (mis)fortune of staying during the hottest days of 2015! Checking in was fine and staff were very friendly. I stayed in room 142 which was not too far but seemed a bit of a rickety walk, up some steps, down some steps, felt so close to reception but... More 

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kent
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Came to this hotel with my mum and son on a trip to legoland. This hotel is impressive inside. The rooms were lovely. Went to the restaurant and straight away could see this was fine dining. When somewhere is this nice you do wonder what they will think of a tired three year old but the staff were so friendly.... More 

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ChritsianT, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Dear chipKent Thank you for taking the time to share your experience with the Macdonald Berystede Hotel & Spa. I am pleased to read that you enjoyed your stay at the hotel. We are a perfect location for Legoland! I have shared all your comments with the team especially in the restaurant. Best wishes Christian T More 

Burgess Hill, United Kingdom
2 reviews
2 of 5 stars Reviewed 1 week ago

The out side is nice but this is huge hotel so the upkeep of the rooms have been ignored. We had a hole in the bath and foreign hairs in the bed. The £25pp meal offer isn't a set menu only credit towards the bill, so don't expect the final bill for the meal to be £50.

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ChritsianT, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Dear mark t Thank you for taking the time to share your experience with the Macdonald Berystede Hotel & Spa. I am sorry to read your comments regarding the room cleanliness and condition. Your feedback has been shared with the relevant departments to review and action. I have also instructed a review of the dinner package. I hope on a... More 

London, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed in the hotel Wed-Fri nights to make attending Ascot easier than driving every day .... hotel was brilliant from start to finish. Staff, in every area, couldn't do enough for you and always with courtesy and a smile. Shuttle taxi's to the race-course a fantastic and well run service - what a bonus!!! Definitely coming back next year ;)

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ChritsianT, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Dear David&Madeline L Thank you for taking the time to share your experience with the Macdonald Berystede Hotel & Spa. The whole team at The Berystede look forward to Royal Ascot week. It is so rewarding to receive great feedback and to be able to make your stay so memorable. Your comments have shared with the team. We have already... More 

Northampton
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed here following a visit to Ascot with my husbands company. Staff were excellent, it was a really nice end to a lovely day. Room was comfortable and clean, bar staff great and a really nice touch was the availability of a foot massage when we returned from Ascot which quite a few of the ladies took up.

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ChritsianT, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Dear 933deanw Thank you for taking the time to share your experience with the Macdonald Berystede Hotel & Spa. The team work so hard during Royal Ascot week so the positive comments really help the team. The foot massage is just one of the unique aspects of the Berystede experience during Royal Ascot week. We look forward to welcoming you... More 

London
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I reviewed this hotel back in February but (presumably) due to my criticism of guests, despite a good review of the hotel, trip advisor removed my review. I'll stick to very basic facts this time if certain parties can't take the truth. The hotel is nice. Nothing amazing but nice. The staff we encountered were nice. The food was nice.... More 

Was this review helpful? Yes 3
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed during Royal Ascot and used the shuttle service provided by the hotel. On the return shuttle the heavens opened and the young lady dealing with it was fantastic. How she did not lose her cool with so many rude and angry people is beyond me. She deserves an award. When we arrived back at the hotel the staff... More 

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Dunmow
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

They sent us a bill in the morning for stuff we hadn't even had lost proof of packages we had purchased made the whole time stressful and the receptionist who checked us in was incredibly rude to both of us

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Was this review helpful? Yes 3
ChritsianT, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Dear sarahtI3180RS Thank you for taking the time to share your experience with the Macdonald Berystede Hotel & Spa. I am sorry to read that there some billing issues with during your stay. Your feedback has been shared with the team to highlight the importance of accurate billing. We look forward to welcoming you back to the hotel in the... More 

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