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Macdonald Berystede Hotel & Spa

Bagshot Road, Sunninghill, Ascot SL5 9JH, England
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Macdonald Berystede Hotel & Spa
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Macdonald Berystede Hotel & Spa
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1,102 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (1102)
  • Mar-May only
    (293)
  • Jun-Aug only
    (303)
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    (260)
  • Dec-Feb only
    (246)
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Johannesburg, South Africa
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed today NEW

Conference facilities are really good, and so is the service at all levels. The pool and spa facilities are also good. The room was comfortable, clean and well furnished, though the bathroom did not quite match the room. Unfortunately the food in the Restaurant was a real let down. The breakfast is certainly not of an award winning standard (as... More 

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Windsor
1 review
4 of 5 stars Reviewed yesterday NEW

The staff is quite, friendly and professional. The room needed a better cleaning job. The hotel was fully booked and our room wasn't serviced until 430pm. Breakfast leaves a lot to be desired...Why can't the English do a better job? It's not rocket science. It's just eggs and toast...Staff seem to run around but with no efficiency...chaos !

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Llanelli
1 review
4 of 5 stars Reviewed yesterday NEW

Went for the night and had a great time. The pool and hot tub were great just a pity we did not try the spa as we ran out of time. Well worth going to. Staff were friendly and polite which contributes to the overall stay.

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London
1 review
5 of 5 stars Reviewed yesterday NEW

We went to McDonald Berystede Spa Hotel for a weekend and really loved it there. The interior and exterior design was amazing. The personnel were very friendly and helpful with all requests. The food was delicious, however, due to shortage of staff, we waited for 1.5 hours for dishes to be served. Another drawback was a very uncomfortable travel cot... More 

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Thames Ditton, Surrey
1 review
3 of 5 stars Reviewed yesterday NEW

The service throughout the hotel was excellent The food was excellent The bed was terrible and we did not sleep well for the two nights The A/C was noisy and we had to turn it off and open the windows but the noise from outside went on until 4.00am

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London
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed yesterday NEW

I found our stay rather disappointing. We were attending a wedding at the hotel on Saturday evening so decided to make a weekend and arrive Friday. Our room was small but clean. I have to say the pillows were the worst I'd ever encountered in a hotel and I slept very badly, there was litterally no stuffing left in them.... More 

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Axminster, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I make many trips from the West Country to the Berks/Surrey area and will always book this Hotel if possible. A first Class Hotel with attentive and friendly staff. The Spa is ideal for winding down and an excellent sundowner terrace. Rooms are spacious and comfortable.

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Madison, Wisconsin
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

While the accommodations were great we have had many issues with billing. There were 2 credit cards on file for the charges and there was a mix up with what card should be charged. After multiple phone calls and emails I thought the problem had been fixed. But I just took a look at my credit card statement and the... More 

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Harlow, United Kingdom
Level Contributor
98 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Macdonald for a marketing conference. I had the (mis)fortune of staying during the hottest days of 2015! Checking in was fine and staff were very friendly. I stayed in room 142 which was not too far but seemed a bit of a rickety walk, up some steps, down some steps, felt so close to reception but... More 

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kent
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Came to this hotel with my mum and son on a trip to legoland. This hotel is impressive inside. The rooms were lovely. Went to the restaurant and straight away could see this was fine dining. When somewhere is this nice you do wonder what they will think of a tired three year old but the staff were so friendly.... More 

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ChritsianT, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Dear chipKent Thank you for taking the time to share your experience with the Macdonald Berystede Hotel & Spa. I am pleased to read that you enjoyed your stay at the hotel. We are a perfect location for Legoland! I have shared all your comments with the team especially in the restaurant. Best wishes Christian T More 

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