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All 2 Sunninghill hotels

Macdonald Berystede Hotel & Spa

4.0 of 5 Hotel   |   Bagshot Road, Sunninghill, Ascot SL5 9JH, England
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Ranked #2 of 2 hotels in Sunninghill
A recent review
3 of 5 stars reviewed yesterday
Clonark Wokingham, United Kingdom
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697 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
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  • French first
  • German first
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English first
Wokingham, United Kingdom
Top Contributor
54 reviews 54 reviews
27 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel is not far from home. We only visited for one night for a Murder Mystery weekend. We are experienced travellers both in this country and around the world and would never stay there again. First impressions inside the hotel were very old, reception dated and tiny in a corner. We had asked for two rooms next to each... More

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Indianapolis, Indiana
Top Contributor
326 reviews 326 reviews
51 hotel reviews
149 helpful votes 149 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is lovely and situated with in walking distance of South Ascot and Sunninghill. Lovely grounds and lobby area (although I am not bery fond of the new decor that has been put into the bar and front rooms- too modern for the historical building). The rooms can be a bit dodgy and sometime you get a nice one... More

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Chelmsford, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for two nights when we went to the Red Bull air race at Ascot racetrack. The room was fabulous, staff could not do enough for you. We dined in the restaurant one night, the food was absolutely fabulous with a varied Menu for all tastes. Deserts were to die for. The hotel is walking distance from the... More

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Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this review

I am delighted to read that you enjoyed your stay with us to attend the recent Redbull Air Race Weekend at Ascot racecourse. Thank you for your kind comments regarding the staff at the hotel and the quality of the food served in our Hyperion restaurant and I do hope we may be able to welcome you back to stay... More

Athens, Greece
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Hotel is ok...not really a high 4 star but above a 3 star for sure with the spa and pool facilities. Rooms are ok but mine was a little small with a tiny bathroom. They are quite dark as well and we were a little cold as the air conditioning could only produce cold air, but they did change the... More

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Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Many thanks for your recent review. Sorry that you felt the hotel not to be of a high 4 star standard, which we are regularly assessed to achieve with our accreditation partners the AA and strive to maintain. We have a range of bedroom types from suites to classic double bedrooms available to book and all are of varying sizes... More

Surrey, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Beautiful location in a stunning part of England but unfortunately this hotel lacked character and atmosphere. Staff were like robots with script answers and management did not act upon any of our requests. Came back from Ascot, Legoland and Windsor and wanted an evening in the bar but sat in total silence as no entertainment at all and not even... More

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Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Thank you for posting a review of your recent stay with us on Tripadvisor. I am disappointed to read that your expectations of the ambiance of the hotel and service from our team were not met. I am unsure why there was no music in the bar or restaurant as this is certainly not our usual standard and please be... More

Fordyce, Arkansas
Top Contributor
170 reviews 170 reviews
60 hotel reviews
164 helpful votes 164 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent five night at the Berystede with a golf tour group in July. The location of the hotel was perfect for the courses we played (Sunningdale, Wentworth and Swinley Forest) and very nearby Ascot Racecourse and Windsor. Also close to Heathrow Airport. The hotel itself is VERY old and suffers from a lack of modern amenities. The rooms are... More

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Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Many thanks for your recent review. Please accept my apologies for the fact that the hotel accommodation did not meet your expectations. As part of our environmental initiative Room 15 we do turn off air conditioning and cooling after servicing guest rooms and apologies if this was frustrating we are always happy to leave it on if requested. With regard... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Couldn't have been looked after better here. We checked in and headed to our room to drop bags off. The room was very spacious with a nice bathroom. The bed was huge, and I had an excellent night sleep. After unpacking we headed to the spa. We made full use of the pool and other facilities. All were fab, however... More

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Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Thank you for posting a review of your stay at the Macdonald Berystede Hotel & Spa. I am really pleased that you enjoyed your stay with us and found our restaurant to be of a high quality. We place a particular emphasis on our food and beverage product and aim to be a restaurant of choice for hotel guests and... More

Aberdeen
Contributor
15 reviews 15 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just back from two nights and it was just lovely!! Quite apprehensive after some if the reviews but quite frankly people like that should just stay home.... Our room was ready early, which was greatly appreciated, receptionist was just delightful and vert attentive and cheery. To be fair, every member of staff was happy, smiley and bent over backwards. All... More

Was this review helpful? Yes 4
Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this review

Thank you for your very fair and balanced Tripadvisor review. I am really pleased you chose to stay after reading our reviews. Whilst from time to time we do make mistakes we aim to achieve very high standards of service and hospitality and reviews are very subjective to the individuals posting them. I am delighted you found the team to... More

London
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We were very impressed with this hotel. From arrival to departure, all staff were helpful and friendly. Our room was big and the bathroom was a decent size with a good shower. We had drinks and food in the bar during the evening, plus breakfast. All the food was of a really good standard. Couldn't fault our stay here, and... More

Was this review helpful? Yes
Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this review

I hope you have an opportunity to stay with us again as it seems you really enjoyed your stay! Thank you for commenting on our staff's friendliness we are all keen to please. We also place a high emphasis on the quality of our food and beverage product and I am delighted you found it to be of a high... More

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Toilet broken. Spa broken. Hydro pool broken. Phone in room broken. Keys continuously stopped working. Bath towel had poo on it. Very expensive for the quality of hotel. Staff were friendly but never knew answers to questions.

Was this review helpful? Yes
Jacqui B, Manager at Macdonald Berystede Hotel & Spa, responded to this review

I would urge you to contact us directly at the hotel as your comments are most unusual and certainly not in keeping with the standards and quality of our Hotel. I look forward to having an opportunity to discuss your comments in more detail as we have no record of a complaint of this nature. Kind Regards. More

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Additional Information about Macdonald Berystede Hotel & Spa

Address: Bagshot Road, Sunninghill, Ascot SL5 9JH, England
Location: United Kingdom > England > Berkshire > Windsor and Maidenhead > Ascot > Sunninghill
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Macdonald Berystede Hotel & Spa 4*
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Also Known As:
Macdonald Berystede Hotel Sunninghill
Macdonald Berystede Hotel And Spa
Macdonald Berystede Ascot

112 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Fashioned in the style of a French chateau, this distinctive hotel is supremely comfortable and offers a host of facilities. Set within landscaped gardens, the hotel is popular for visitors to nearby Ascot Racecourse and LEGOLAND. The Berystede which is also close to Windsor has recently been completely refurbished and now provides an extensive Spa with an 18m swimming pool, rock & infra red saunas, aromatherapy treatment rooms, a state of the art Technogym and a stunning outdoor hydro pool. ... more   less 
Number of rooms
126

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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