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Palmer Coolum Resort

Warran Road, Coolum Beach, Queensland 4573, Australia (Formerly Hyatt Regency Coolum)
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Palmer Coolum Resort
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Ranked #5 of 5 Hotels in Coolum Beach
A recent review
3 of 5 stars Reviewed January 27, 2015
Sarah D Toowoomba, Australia
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449 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Palmer Coolum Resort
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2 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed February 8, 2015 via mobile

Where to start? Arrived at 3:15pm to be told they didn't think our room was ready (check in is at 2pm) but they weren't sure. Waited over 20 mins whilst they tried to sort it out, very hot day and my kids were out in car. Then had to wait another 10 for a buggy to take us to room.... More 

Was this review helpful? Yes 21
coffs harbour
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed January 28, 2015

We were so looking forward to staying at this place as one of our relatives highly recommended it but it was a big let down. We arrived at this place around mid day, the entrance looked pretty awesome with big dinosaurs and that was about it. We checked in, got dropped off at our room,we opened the door and sense... More 

Was this review helpful? Yes 22

Travelers are raving about these Coolum Beach hotels

Mooloolaba, Australia
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed January 27, 2015

We stayed here on the weekend for 1 night with friends as the boys were playing golf the next morning. The whole resort is tired and needs some TLC. The gardens were so overgrown and there was mud all over the villas which only need a pressure wash to get clean. There were small plants and leaves growing out the... More 

Was this review helpful? Yes 14
Toowoomba, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed January 27, 2015

I really didn't know what to expect staying here. We stayed in a two bedroom Golf Villa as the Villa's were the only rooms available to suit us at last minute at New Years and were very expensive at $500 a night. The room was lovely and clean and the bed was very comfortable. Because we had paid so much... More 

Was this review helpful? Yes 8
Sandton, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 21, 2015

We spent 2 days at the resort over Christmas and boxing day. We got to see kangaroos close up. The rooms were great but not every unit comes with a kitchen (we should have asked). Buggies with very friendly drivers take you to and from your unit which unfortunately for us just didn't work well as there was always something... More 

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Sydney
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed January 8, 2015

Stayed here for 3 nights room was lovely, friendly staff, food was good, free push bikes was great, lots of places to walk, only complaint was the shop wasn't open and I wanted to spend some money! I also would have paid to see the dinosaurs had we have got a discount seeing we stayed there, $37 was a little... More 

Was this review helpful? Yes 2
Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed January 3, 2015

Clearly this resort used to be very good, but appears to have declined rapidly recently. The facilities were poorly maintained, often closed and there was a clear shortage of staff across the whole resort - there appeared to be a real lack of management. However the majority of the staff were wonderful and couldn't do enough for you. With investment... More 

Was this review helpful? Yes 7
Gold Coast, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 22, 2014

My family and I have been to this resort many times over the years and we love it. We've just come back from our last visit and can't wait to go back! The staff are so friendly and service is great, from front reception, bell desk staff to all restaurant staff, you all made us feel welcome and special. Plenty... More 

Was this review helpful? Yes 2
Toowoomba, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed December 2, 2014

Although this place was a little out of shape the short staff did everything they could to please, the little buggies that ferried everyone from there rooms to the conference venues or the restaurant were fantastic I would like to commend them, they worked 24 hrs an with the staff shortest we often saw the same driver. We only did... More 

Was this review helpful? Yes 3
Newcastle, Australia
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 2, 2014

I was dubious about staying at the palmer coolum resort after reading a lot of negative reviews, and hearing of second hand bad experiences. The reality was 5 star all the way, excellent staff and facilities, the golf course in top condition, the only thing was the expensive breakfast($30 a head and then extra for a coffee)make sure to include... More 

Was this review helpful? Yes 2
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