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All 5 Coolum Beach hotels

Palmer Coolum Resort

5.0 of 5 Hotel   |   Warran Road, Coolum Beach, Queensland 4573, Australia (Formerly Hyatt Regency Coolum)
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Ranked #5 of 5 hotels in Coolum Beach
A recent review
4 of 5 stars reviewed 2 weeks ago
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386 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Sydney, Australia
Top Contributor
69 reviews 69 reviews
33 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Having visited this Resort many times under the Hyatt banner, I thought I would give it another try. Really disappointing to see a lovely Resort so run down. The rooms have not been kept up, the property looked scruffy - all the little boutique shops have closed down

Was this review helpful? Yes 2
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I know there are a lot of not great reviews coming forth on this hotel, but I must say we couldn't fault our experience. We were so impressed with the staff, right from being greeted when we pulled up, to reception to being taken to and from our room, the staff in the restaurant for dinner and breakfast, and the... More

Was this review helpful? Yes 2
Sydney, Australia
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This place is so run down I'm embarrased for the staff. Woodlands rooms are smelly, tired, old stained green carpet, dirty old furniture from 30 years ago - many are closed off with red-tape around them like a building site. Room service Stops at 9PM - very 5 star I don't think. The spa is closed! Most of the restaurants... More

Was this review helpful? Yes 9
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I took my mother, sister, husband and child to visit palmosaurus on the 5th of January this year. what an absolute disgrace, and so disappointing. It was unfinished, to a very poor quality, and such a rip off. All of this information provided was very poor quality with no real allowance for the truth. I wrote a letter to the... More

Was this review helpful? Yes 7
Brisbane, Australia
2 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed February 25, 2014

I stayed at the Palmer Coolum Resort recently for a conference. What a huge disappointment. I have stayed there many many times over the years that it was Hyatt run. Believe the conference people were the only people in the whole resort. My room was clean and looked recently updated, but smelt musty. Very few staff anywhere, but I hand... More

Was this review helpful? Yes 18
Upper Coomera, Australia
1 review
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 17, 2014

We took the grand kids up stay the night and to view the dinosaurs but was very disappointed, with the main pool closed, some of the restaurants were closed and when we went back after dinner to see the dinosaurs at night it was closed when it was supposed to be open.The place looked very run down with hardly any... More

Was this review helpful? Yes 12
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 15, 2014

We recently held a company conference at the resort. The General Manager was very accommodating, and contrary to negative reports, we found the staff bent over backwards to provide service. The catering served throughout the two days was excellent. Though the resort has seen better days, it still has the charm of the bush and nature to enjoy. It wouldn't... More

Was this review helpful? Yes 2
Atherton, Australia
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 14, 2014 via mobile

I am leaving today after a three day conference and I have nothing but praise for the staff they were wonderful. Nothing was too much trouble for them. My room was very modern and comfortable. The room was cleaned every morning, the Spa complex was impressive and I was treated like "royalty". The conference centre was very professional and everything... More

Was this review helpful? Yes 1
New York City, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 14, 2014 via mobile

Wasn't sure what to expect after reading other reviews but we were pleasantly surprised. We stayed for a conference which ended with a conference dinner. We pulled up outside reception and staff were very friendly and prompt. After we had checked in, we drove our car down to the carpark and were followed by one of the staff driving a... More

Was this review helpful? Yes 3
Melbourne, Australia
5 reviews 5 reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed February 14, 2014

We returned in early January 2014 from spending 9 nights at Palmer Coolum Resort. I am past angry, I'm offended. We have wasted our hard earned money on a what we thought would be a five star holiday. To be frank, this resort would barely pass 3 stars. The cost vs value is so disproportionate. This was our first family... More

Was this review helpful? Yes 23

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Additional Information about Palmer Coolum Resort

Also Known As:
Hyatt Regency Coolum Hotel
Hyatt Regency Coolum Hotel Coolum Beach
Hyatt Coolum Beach
Address: Warran Road, Coolum Beach, Queensland 4573, Australia (Formerly Hyatt Regency Coolum)
Phone Number:
Location: Australia > Queensland > Sunshine Coast > Coolum Beach
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 hotels in Coolum Beach
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Palmer Coolum Resort 5*
Official Description (provided by the hotel):
At the base of Mount Coolum on Queensland’s Sunshine Coast, Palmer Coolum Resort is one of Australia's finest all encompassing resort destinations. Accommodation at Palmer Coolum Resort is set amongst natural bushland, lakes and gardens. Spacious King Junior Suites are popular with couples, while 2 bedroom Woodland, Golf and Lakefront Suites are ideal for families. The exclusive Ambassador Club offers the ultimate in accommodation on the Sunshine Coast, with luxurious 2 bedroom and 3 bedroom Suites. The Ambassador Club Lounge also offers breakfast daily, pre-dinner drinks and canapes each evening, a private pool and tennis court. Superb leisure facilities at Palmer Coolum Resort include an 18-hole championship golf course, the largest day spa in the southern hemisphere including 18 treatment rooms, tennis centre with 7 floodlit courts, 9 sparkling swimming pools, direct access to a privately patrolled beach, Kids Club for children aged 6 weeks to 10 years, the activities centre with cookie decorating, archery and much more! The championship course is complemented by an extensive range of practice facilities including the Golf Education Centre with PGA Teaching Professionals available for private lessons, a chipping green with an adjoining practice bunker, a practice putting green and floodlit driving range. Dining options are aplenty, from the casual elegance of the Captain's Table to the relaxed atmosphere of the Palmer Grill, or Village Square with its tantalizing variety of food and beverage outlets. Enjoy Modern Australian at Ned Kelly's restaurant, authentic South East Asian cuisine from The smiling duck, or delicious pizzas from the Pizza Pasta. ... more   less 
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