We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Customhouse Backpackers Hostel

252 Haven Rd, Nelson 7010, New Zealand
Hotel amenities
Customhouse Backpackers Hostel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #55 of 59 Nelson B&B and Inns
A recent review
4 of 5 stars Reviewed March 25, 2013
becruised Zurich, Switzerland
Add Photo Write a Review

17 Reviews from our TripAdvisor Community

Traveler rating
    6
    5
    1
    1
    4
See reviews for
2
5
5
Business
0
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
  • All months
    (17)
  • Mar-May only
    (7)
  • Jun-Aug only
    (3)
  • Sep-Nov only
    (1)
  • Dec-Feb only
    (6)
All months
Christchurch, New Zealand
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed January 20, 2015

Greeted by owner sitting outside socialising with guests wearing a filthy T-shirt - clearly first impressions don't count here. Rooms ok, ensuite bathroom floor not mopped. - I got out of shower and left black watery footprints on the limo. Communal bathrooms not very cllean either. Kitchen was the worst I have seen and I have stayed at many backpackers... More 

Was this review helpful? Yes
cornwall
Top Contributor
50 reviews 50 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed November 17, 2013

Filthy, scruffy, dangerous. Write your name in dust and grime! Electric cables with bits of tape holding them together snaking across the floor. The door to my room had a huge crack in it you could see through. I checked out immediately. Months of debris and dust. So anyone who has written a review praising it must be sad.

Was this review helpful? Yes

Travelers are raving about these Nelson hotels

Charleston, South Carolina
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed May 12, 2013

The only place we had to check out of within minutes during a 7 week car tour of both Islands. We booked through Booking.com and complained to the service by phone afterwards. They told us that noone inspects the facilities they advertise and they are dependent on owners information. We also stopped payment on our cc after the owner refused... More 

Was this review helpful? Yes
Zurich, Switzerland
Contributor
16 reviews 16 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 25, 2013

We stayed at the hostel for some weeks, as we were working (cafe/bar and fishing industry). We had a blast with the other backpackers, as most of them were staying long term and working too. Nelson is a great time for hanging around, partying, enjoying life. If you feel like just relaxing, the custom house offers a lot of dvd's,... More 

Was this review helpful? Yes
Taupo, New Zealand
1 review
5 of 5 stars Reviewed January 30, 2013

I would strongly recommend this hostel to anyone staying in Nelson. The staff and manager are relaxed and friendly and the hostel has a great atmosphere. There is plenty to do including a tv room with loads of films, a pool table, computer games and free wifi. The rooms are clean and comfy. Great location right near the beach as... More 

Was this review helpful? Yes
Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 21, 2013

Might be friendly but this place could be so, so much better. Lovely building but needs a good clean... dirty dishes are piled up in the office, bathrooms are dirty, bedrooms need a good clean.... What can you say when there is a pregnancy test box and sanitary towels in the communal bin in the bathroom

Was this review helpful? Yes 2
Rotorua, New Zealand
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2013

My partner and i have both worked in hospitality for a long time in canada and NZ and having travelled all over new zealand and staying at all levels of hotel, motel and backpackers lodges The Custom House and its proprietor Marcus know and embody the true meaning of hospitality! right from our arrival marcus was extremely welcoming and helpful... More 

Was this review helpful? Yes
Westport, New Zealand
2 reviews
5 of 5 stars Reviewed June 29, 2012

I stayed in the custom house for 2 weeks, make me feel like home here! and Macus is a really really nice person, he helped whatever I need! I will come back if I have chance to go back to NZ! highly recommended;DD

Was this review helpful? Yes
Auckland Region, New Zealand
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 18, 2012

Marcus the owner was one of the most helpful and kindest guys I have ever meet. He will go out of his way to make sure you get everything you need. The kitchen was a little bit dirtier then normal but that was because of the back packers. He stayed up late just to make sure it was as clean... More 

Was this review helpful? Yes
Dundun
1 review
5 of 5 stars Reviewed April 26, 2012

The custom house is filled with unbelievably chill, cool people. I highly recommend going there, plus nelson has awesome weather, and good bud.

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

8 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (6)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (2)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (1)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay