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Holiday Inn Auckland Airport

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2 Ascot Road, Airport Oaks, Mangere 2150, New Zealand
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Holiday Inn Auckland Airport
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Holiday Inn Auckland Airport
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480 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
29 reviews 29 reviews
22 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed today NEW

I purchased this as an Airport secret deal and was disappointed with the outcome. Even though this was a mystery deal and there was nothing majorly wrong the price was way to high for just a room half way across the hotel that my bags weren't even taken to on my behalf. Caught the bus from airport to the hotel... More 

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Whangarei, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Very welcome with personal greeting on arrival, assistance with luggage and location of room. Lots of dining options including bar meals to restaurant service and room service. Easy access to car parking for luggage transfer. Recommend it if in transit to airport

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Shanghai, China
Top Contributor
119 reviews 119 reviews
37 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

With other options available for a cheaper price on the yellow bus shuttle line, there's no reason to spend 200 bucks on this dated, stale hotel. Front desk staff very nice, hotel clean if worn a bit ragged, and does have a fitness center if you need to sweat off some jet lag or get yourself ready for a long... More 

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New Zealand
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed recently at the Holiday Inn Auckland Airport. I was heartily greeted by a very friendly and attentive agent at reception. My IHG Platinum membership was recognised and I was given an upgrade to a beautiful one bedroom suite. The room was large, modern and spacious; pure luxury. The King bed was very comfortable and there was a second... More 

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Sydney, Australia
Contributor
18 reviews 18 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I should premise this by saying I used to work at this hotel .. albeit 30+ years ago when it was new. Status as a Platinum member was recognised at check in and a room upgrade. Staff were excellent - with check-in and check-out being quick and efficient. Room - clean and well maintained. They even have the room number... More 

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Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora, Thank you for the review and welcome back after all these years. We have a couple of staff on the team who have recently celebrated their 30 year anniversaries. I hope you were able to say hello to your former colleagues. I am really delighted that you enjoyed your stay and that you loved the service from the... More 

Tauranga, New Zealand
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good clean and well kept for an old hotel. Reception very good and helpful. One big problem. After traveling for 12 hours you do not want to go into your room thinking it is an oven. The management need to tell the bedroom cleaners to check temperature on air conditioning. It was set on 30 Deg. It took 1... More 

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Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora, Thank you for taking the time to review Holiday Inn Auckland Airport. It was very nice to hear that you enjoyed your stay and that the service impressed you. I do apologise that your room was warmer than expected on arrival. We have reminded the Housekeeping team to double check the air conditioning temperature settings before they finish... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I stayed here for a night. The outside and check-in area was nice. However, the hallways were smelly. The rooms were not clean. You can see the oily or grease stains from everyones skin on the arms of the couches. Was not happy with the stay there. Did state that to the person when checking out. They... More 

Was this review helpful? Yes 2
Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora Nina, Thank you for taking the time to review Holiday Inn Auckland Airport. I sincerely apologise that your stay was not all that you hoped for. It was great to hear that you felt the cleanliness of the public areas was very good. It is the same team that cleans the rooms that also maintains the public areas... More 

Rhode Island
Top Contributor
116 reviews 116 reviews
64 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel with both a dining room and cafe is a good option for those with an early morning flight out of the Auckland Airport. The airport hotels seem to have their own yellow shuttle bus ($6 a ticket) that is known for punctuality, according to the hotel staff; we were picked up promptly at 4 am for our 6:30... More 

Was this review helpful? Yes 1
Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora Thomas, Thank you for the very comprehensive review of our hotel. Great to read that you enjoyed your stay and that the service and products were perfect for you. I note your commentary regarding upgrade and gift. I have followed up your reservation and found that you were upgraded from a standard king room to a deluxe king... More 

Scotland, United Kingdom
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Holiday Inn Auckland airport overnight. My wife booked the room. I am a regular user of IHG brands back in the UK and this hotel compares well. Clean and fresh, good evening meal in the bar area and a good breakfast before leaving. This hotel caters for conference groups, so I would say be prepared for... More 

Was this review helpful? Yes 1
Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora James, Thank you for the review. I am delighted that you enjoyed your stay. We look forward to welcoming you back next time you visit New Zealand. Stay Real, Ryan. More 

Nelson, New Zealand
Top Contributor
83 reviews 83 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We arrived late and were greeted by very friendly helpful Reception staff. Whilst the hotel itself is a little tired and 70's looking on the outside the interior is adequate for a nights stay and for somewhere to sleep, eat and rest this hotel was priced fine for us. The room was a good size ,warm, clean and quiet. The... More 

Was this review helpful? Yes 1
Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora, Thank you for the comprehensive review. It was very nice to read that you were impressed by the quality of the service and the facilities. I will be sure to pass your great feedback onto the team. See you next time you visit Auckland. Stay Real, Ryan. More 

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