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Holiday Inn Auckland Airport

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2 Ascot Road, Airport Oaks, Mangere 2150, New Zealand
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Holiday Inn Auckland Airport
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Holiday Inn Auckland Airport
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499 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Queenstown, New Zealand
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed today NEW

Slow check in after a long flight. Receptionist just keep introduce us the membership card on arrival, I mean it does provide a good benefit(free internet) but when you see a guest with heaps of luggage and after a long flight, all u need to do is to be efficient. Then the restaurant, I only dined there once because there... More 

Was this review helpful? Yes
Taupo, New Zealand
Level Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here last weekend for 3 nights. The staff are so welcoming and friendly. Check in was a breeze and they immediatly enroled us in the IHG rewards club which gave us an upgrade and free internet. No sooner had we arrived at room 2210 our bags were delivered with a smile. The room was immaculate... More 

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Auckland Region, New Zealand
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

the room was amazing and lovely and clean. all the staff were so helpful and friendly. the waitresses in the dinning room were just wonderful. the food was really good nice and hot and fresh.we stay in the tower suite which was great, the bed was huge but very comfortable. also there was a spa bath which was wonderful so... More 

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Taupo, New Zealand
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Arrived 4.30am after 14 hour flight. Very tired. Had to pay $12 for the free shuttle. No booking although reserved. They named us with a C not P and could not find our booking.Had to pay another fee but later refunded after numerous emails.Made a booking for July when we checked out was not told it was non refundable. We... More 

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Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora, Thank you for the response and I do apologise that your stay was less than perfect. The airport shuttle The Yellow Bus is managed by a third party on behalf of the hotels in the airport precinct. It is not a free service, this information is available on your reservation confirmation, our websites and the bus stop at... More 

Papamoa, New Zealand
Level Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Clean, tidy and modern rooms. Great airport hotel! We are a family of 4 & paid $110 for a night then free parking of the car and return shuttle to airport. Pretty happy and would stay here again. Staff also are chatty and pleasant too which is a plus!

Was this review helpful? Yes
Auckland, New Zealand
Level Contributor
7 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

Comfortable clean room Staff were very attentive & helpful to any request Gym was well equipped & the buffet breakfast had a great selection Free parking was a really good too Only downside was no lifts for the second floor...otherwise I would Definetly recommend staying here

Was this review helpful? Yes
Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora Ursula, Thank you for reviewing Holiday Inn Auckland Airport. Great to hear you enjoyed your stay. For your next visit we would be happy to allocate you a ground floor room or our Porters who are available 24 hours a day would be delighted to assist you with your luggage. See you next time. Stay Real, Ryan General... More 

Auckland, New Zealand
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Another successful event - our third in 3 years and we have already confirmed our largest one ever for 2016! Definitely a venue that has everything at your fingertips and more importantly a great team, from the Frontline Accommodation team, all DM's are fantastic, Ian, Shaju & Panna (absolutely brilliant service all the time! To the Food and Beverage team,... More 

Was this review helpful? Yes
Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora Neta, Thank you for the great review. Congratulations on another successful event, we look forward to the next one. I will be sure to pass on your great feedback to the team and recognise the individuals who have seriously impressed you. The team and I look forward to welcoming you back soon. Stay Real, Ryan General Manager More 

Wellington
Level Contributor
87 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staff here are always helpful and kind. Nothing is too much trouble and they try really hard. Really good modern gym and parking is free not like other hotels. Rooms are clean and spacious. They have air con which is handy for Auckland.

Was this review helpful? Yes 1
Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

KIa Ora Alicia, Thank you for the wonderful feedback. What a delight to read how much you loved your stay and that the service from the team impressed you. We look forward to welcoming you back next time you visit Auckland. Stay Real, Ryan General Manager More 

Mount Maunganui, New Zealand
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 weeks ago

Chose this place simply because they offer a Park & Go Package, accommodation and up to 3 weeks free parking! Perfect for overseas trips! I was given a king deluxe room, very clean, spacious, great pillows, soft towels, and spa bath. Room service was efficient and a high standard, staff very friendly and informative. A bonus was being an IHG... More 

Was this review helpful? Yes
Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora, Thank for the great review. Great to hear that the Park, Stay & Fly package was perfect for your needs. It really is great value compared to using airport parking which is notoriously expensive. We look forward to welcoming you back next time you visit Auckland. Stay Real, Ryan General Manager More 

Auckland, New Zealand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here the night ( which included free parking) before our flight to Australia and again when we returned. Both nights we were upgraded free of charge and found the staff extremely helpful and friendly. The breakfast was very nice with a great selection. Have stayed here before and have no hesitation staying again

Was this review helpful? Yes
Ryan S, General Manager at Holiday Inn Auckland Airport, responded to this review

Kia Ora, Thank for the great review. What a delight to read your review and to know that the facilities and service impressed you. We look forward to welcoming you back next time you visit Auckland. Stay Real, Ryan General Manager More 

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