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Hotel Grande Auckland Airport

Corner of Kirkbride & Ascot Roads | Auckland, Mangere 2150, New Zealand (Formerly Hotel Grand Chancellor Auckland Airport)
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Hotel Grande Auckland Airport
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19 Reviews from our TripAdvisor Community

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Traveler rating
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    7
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Level Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

The Hotel is newly bought over by another hotel chain. There are many hotels near the airport and Hotel Grande is one of them. The Hotel looks old and is time for a good refresh. Internet is chargeable which annoyed me. Room is big but bed is too soft. Hot water control is not so good. Sometime too cold sometime... More 

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear ssmng I sincerely thank you for taking the time to share your constructive feedback regarding the Hotel Grande Auckland Airport. Our guests’ satisfaction is of the upmost importance to us and to receive feedback such as yours assists us to take steps to again exceed our guests’ expectation. I will share your feedback with our team and address the... More 

Auckland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got a really great deal on this room (Expedia) and the staff at the reception were very welcoming, and helpful. With advice re free secure parking, and organising taxis. Our room was clean, warm and spacious with 2 queen size beds. The bathroom had the usual amenities, and lovely soft towels. Only complaint is that the bed was a... More 

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear PPSAuckland Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am glad to hear that you enjoyed your experience at the reception and that you appreciated the service of our friendly and helpful staff. I will ensure your kind words are shared with them. It is also delightful that... More 

Tauranga, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Second time staying here 28 May and decided to have dinner in the Restaurant this time, a totally amazing meal ,the venison and rack of lamb were to die for, we are still talking about how good the meal was . This will be our hotel to stay at and have dinner at before prior to going overseas. Staff are... More 

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Leannen07 Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am absolutely delighted to hear that you enjoyed your dinner and I appreciate your feedback which I have also shared with Chef and our Restaurant team. We look forward to having you stay with us again in the near... More 

Northland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Thank you Hotel Grande for a very pleasant and enjoyable stay. Thank you for your prompt assistance and friendly staff and service. Will definitely come again and tell family and friends. From room 123 on 30-31 May 2015.

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Philbev2015 Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am absolutely delighted to hear that you enjoyed your stay and that you appreciated the service of our friendly and helpful staff. I will ensure your kind words are shared with our staff. We look forward to having you... More 

Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2015

It's just a stopover type airport hotel and I wasn't expecting much but from the moment I arrived the staff were above and beyond absolutely amazing. Firstly, on hearing my husband's plane had been cancelled so I was alone, I was upgraded. The room and bathroom was as you would expect (neat and tidy) and spotlessly clean. The chef agreed... More 

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Angela Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. It was a pleasure to have welcomed you and I am absolutely delighted to hear that you enjoyed your stay. Our goal is to always exceed our guest’s expectation and I have shared your compliments with our staff. Receiving such... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2015 via mobile

Hello there, Me and my husband stayed at Grande Hotel for the mothers day weekend (May 8th-10th) so far the best weekend for us to have a time out from our jobs and we really enjoyed our stayed at the hotel ..We were warm welcomed by the receptionist Tavita and we were amazed by how he served and treated us... More 

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Mr and Mrs Roberts Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am absolutely delighted to hear that you enjoyed your stay and I appreciate your feedback which I have also shared with Tavita and our Front Office team. We look forward to having you stay with us... More 

Christchurch, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 11, 2015

We stayed overnight, the room was very 'tired' No information in room about hotel ie. breakfast, which was very good. Rooms smelt musty, damp and unloved. Beds was very old and uncomfortable and damp. Towels were so small and nearly threadbare

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Julie Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I was pleased to read that you enjoyed your breakfast, however I was concerned to read that you were disappointed with the standard of facilities provided during your stay. We apologize that we did not meet your expectations on this... More 

Christchurch, New Zealand
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 4, 2015

We stayed here last night because we wanted to be near the airport, and it was perfect , didn't seem particularly busy, so I would have thought there was a room c!oser to the reception than the one we got, which was a solid walk

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Beegee99 Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. We are pleased to hear that you found the location of hotel to be convenient and we have noted on your profile that you would like a room closer to reception for future stays with us. Once again, thank you... More 

Taranaki Region, New Zealand
1 review
5 of 5 stars Reviewed April 18, 2015

Returning back after 16 years warmly greeted by Tavita and Kevin at reception awesome service. And a real highlight of our stay was to see Miriama who still greets you at the restaurant with her lovely smile. Excellent food, comfortable and quiet when your really tired. Clean and fresh excellent value

Was this review helpful? Yes
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Turi and Huqsar, Thank you for very flattering review of the hotel after your recent stay. In particular your comments about Tavita, Kevin and Miriama are greatly appreciated and I have passed these on to them………….with our congratulations. Other staff who were included such as the Housekeeping team have also been acknowledged. We are proud of our staff and... More 

Christchurch, New Zealand
Level Contributor
339 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 stars Reviewed April 14, 2015

It's aged, smells musty in some parts of the hallways but excellent value for money and we will be back. It's a huge hotel, formerly the Travelodge I believe, the rooms are large, clean, comfy and so close to the airport. Full restaurant and gym.

Was this review helpful? Yes 1
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear David, Thank you for taking time to review the hotel in regards to your recent stay. We are pleased to hear that you found the hotel was excellent value for the money and great location for the airport and that the room clean, comfortable and spacious. With the upcoming full refurbishment schedule, we believe that the hotel will certainly... More 

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109 photos of this hotel

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