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Hotel Grande Auckland Airport

Corner of Kirkbride & Ascot Roads | Auckland, Mangere 2150, New Zealand (Formerly Hotel Grand Chancellor Auckland Airport)
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Hotel Grande Auckland Airport
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A recent review
5 of 5 stars reviewed 4 days ago
Bea G
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7 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Came in with family and friends for breakfast after our flight. Thanks to the porter (Mumu) for his helpful information about the area. Our breakfast was tasty, special mention to Micheal for his charming service and great coffee. He made us feel very welcome and comfortable. Definitely an awesome place to stay.

Was this review helpful? Yes
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Bea, Thank you very much for the feedback and very positive comments ! We are so happy to hear that Mumu and Michael provided you with outstanding service and I have shared your feedback with them. Excellent customer service is what we are always aiming for and it is great to hear that we are hitting-the-mark. This is an... More 

Senior Contributor
25 reviews 25 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for a night. The hotel is quite close to the airport and the service was quite good aswell both checkin and checkout were really quick. However I feel the place needs a bit of a revamp looks run down. Wifi was provided but didn't work efficiently.

Was this review helpful? Yes
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Guest, Thank you for the review following your recent stay. We are pleased to hear that you found that the location of the hotel to be convenient and the service provided at check in and check out efficient. The hotel is to undertake major refurbishment soon, with great new design features, a very modern décor and improvements all around,... More 

Hamilton, Waikato, New Zealand
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel was clean, the bed was comfortable so top two ticked off. It is tired and to move up in rating would need a major overhaul. Minor issue but still frustrating was that the remote for the TV in the room would not change volume so it was like back to the 80s getting up to fix. Rang them... More 

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NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Tim, Thank you for staying with us and submitting this review of the hotel. We are pleased to hear that you found the hotel clean and the bed comfortable. Hotel Grande Auckland Airport is scheduled to undergo a major refurbishment commencing in June. We are enormously excited about the future of the hotel and its breath-taking design and modern... More 

Auckland, New Zealand
1 review
3 of 5 stars Reviewed 6 days ago NEW

I have been staying at this hotel regularly for a number of years and always found the staff friendly and rooms comfortable, if not somewhat dated, although there is no doubt going to be some refurbishment in the future. I have returned to see what has changed under new ownership other than a large increase in room rate. Not much... More 

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NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Guest, Thank you for taking time to review the hotel following your recent stay. It is always great to welcome back our regular guests and we are pleased that you found the staff friendly and the rooms comfortable. You are obviously aware that hotel is scheduled to undertake a major refurbishment and we look forward to “wow’ing” our future... More 

Queensland, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here due to its proximity to the Airport - and the convenience of the shuttle service to the Airport (small charge). All the staff were very friendly and helpful. The room was good - and quiet.

Was this review helpful? Yes 1
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Guest, Thank you for choosing to stay with us and taking time to review the hotel. We are pleased that you found the location of the hotel handy, along with the airport shuttle service. Thanks also for your very positive comments about the staff. We have already shared your feedback with them and they greatly appreciate it. It is... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Booked the hotel due to its location close to the Airport and the car rental drop off point along with shuttle to airport. (shuttle is $6 each). We stayed two nights and used it as a bae to enable us to see Auckland before flying back to the UK. As we had droppd off the car we asked the receptionist... More 

Was this review helpful? Yes 1
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Hello Dave, Thank you for reviewing the hotel following your recent stay. We are pleased that you found the location of the hotel convenient. It is great to hear that the front desk staff were helpful and friendly with the information they provided you. I have passed this on to the team. Thank you also for the positive comments about... More 

Palmerston North, New Zealand
1 review
5 of 5 stars Reviewed 2 weeks ago

14 March 2014 Brent Stuart & Peter Wong Dear Brent and Peter I write to wish you and your company all the best that business can offer. It will be an exciting new venture for you all. They say the Titanic was built by professionals - where as the Ark was built by amateurs. You have an empty book before... More 

Was this review helpful? Yes
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Mr. Proctor, Thank you very much for taking time to review the hotel. We greatly appreciate the positive feedback. We are pleased to hear that customer service was great and that all the staff from front office to housekeeping and restaurant exceeded your expectations. We have already shared your wonderful feedback with the team and everyone was very excited... More 

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