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Hotel Grande Auckland Airport

Corner of Kirkbride & Ascot Roads | Auckland, Mangere 2150, New Zealand (Formerly Hotel Grand Chancellor Auckland Airport)
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Hotel Grande Auckland Airport
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24 Reviews from our TripAdvisor Community

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Traveler rating
    6
    9
    7
    1
    1
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6
6
1
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
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English first
  • All months
    (24)
  • Mar-May only
    (14)
  • Jun-Aug only
    (10)
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Lower Hutt, New Zealand
1 review
1 of 5 stars Reviewed 4 days ago NEW

On 29th July my Mother and I spent a freezing night in room 106. On going to reception at 2am found no one was on duty. I found a blanket for my Mother (84) but had to try and sleep wearing my raincoat with the hood up against the cold air coming in. The main thing is I could get... More 

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Whangarei
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Great hotel to stay at with parking available when you go away for your overseas holiday. Nice restaurant and bar too with friendly staff and very clean and comfortable rooms. Will return to use again next time we travel.

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Hamilton, New Zealand
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms are tired and dated but functional. I had a suite with two queen beds, and the bed I was in needed replacing as the springs were shot, and poked into me when I turned over. The restaurant is quite expensive, and though the staff are friendly, I did wait nearly 2 hours to be served my meal one... More 

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NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Sue I sincerely thank you for taking the time to share your constructive feedback regarding the Hotel Grande Auckland Airport. Our guests’ satisfaction is of the upmost importance to us and to receive feedback such as yours assists us to take steps to again exceed our guests’ expectation. I am glad to hear that you enjoyed the friendly service... More 

Auckland, New Zealand
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

this hotel use to be Hotel Grand Chancellor and Places Cafe serves great express lunches then and good to see they are continuing these lunches. This is a good overnight transit hotel, comfortable rooms and good food.

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NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear ExpatinPNG Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am so pleased that you enjoyed our your stay in particular the offering on our express lunch which we are continuing since Hotel Grand Chancellor so it’s great to hear the positive feedback. We thank you for your continuing... More 

Brisbane, Australia
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I don't feel at this current stage this hotel should be four stars it should be three or three and a half stars at best maybe once the upgrade has been done then have a look at four plus stars,I checked into the dbl queen bed room and upon check in I was asked for my credit card was not... More 

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NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear busy I Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. It delights me to read that our staff are friendly and welcoming, however I was concerned to read about the aspects you expressed disappointment with. I have noted that your stay did not live up to expectations on this... More 

Singapore, Singapore
Level Contributor
48 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed June 27, 2015

The Hotel is newly bought over by another hotel chain. There are many hotels near the airport and Hotel Grande is one of them. The Hotel looks old and is time for a good refresh. Internet is chargeable which annoyed me. Room is big but bed is too soft. Hot water control is not so good. Sometime too cold sometime... More 

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear ssmng I sincerely thank you for taking the time to share your constructive feedback regarding the Hotel Grande Auckland Airport. Our guests’ satisfaction is of the upmost importance to us and to receive feedback such as yours assists us to take steps to again exceed our guests’ expectation. I will share your feedback with our team and address the... More 

Auckland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 23, 2015

We got a really great deal on this room (Expedia) and the staff at the reception were very welcoming, and helpful. With advice re free secure parking, and organising taxis. Our room was clean, warm and spacious with 2 queen size beds. The bathroom had the usual amenities, and lovely soft towels. Only complaint is that the bed was a... More 

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear PPSAuckland Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am glad to hear that you enjoyed your experience at the reception and that you appreciated the service of our friendly and helpful staff. I will ensure your kind words are shared with them. It is also delightful that... More 

Tauranga, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 20, 2015

Second time staying here 28 May and decided to have dinner in the Restaurant this time, a totally amazing meal ,the venison and rack of lamb were to die for, we are still talking about how good the meal was . This will be our hotel to stay at and have dinner at before prior to going overseas. Staff are... More 

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Leannen07 Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am absolutely delighted to hear that you enjoyed your dinner and I appreciate your feedback which I have also shared with Chef and our Restaurant team. We look forward to having you stay with us again in the near... More 

Northland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 7, 2015

Thank you Hotel Grande for a very pleasant and enjoyable stay. Thank you for your prompt assistance and friendly staff and service. Will definitely come again and tell family and friends. From room 123 on 30-31 May 2015.

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Philbev2015 Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am absolutely delighted to hear that you enjoyed your stay and that you appreciated the service of our friendly and helpful staff. I will ensure your kind words are shared with our staff. We look forward to having you... More 

Auckland, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2015

It's just a stopover type airport hotel and I wasn't expecting much but from the moment I arrived the staff were above and beyond absolutely amazing. Firstly, on hearing my husband's plane had been cancelled so I was alone, I was upgraded. The room and bathroom was as you would expect (neat and tidy) and spotlessly clean. The chef agreed... More 

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Angela Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. It was a pleasure to have welcomed you and I am absolutely delighted to hear that you enjoyed your stay. Our goal is to always exceed our guest’s expectation and I have shared your compliments with our staff. Receiving such... More 

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133 photos of this hotel

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Room/suite (43)
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Hotel & grounds (24)
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Business center/function rooms (5)
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