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Hotel Grande Auckland Airport

Corner of Kirkbride & Ascot Roads | Auckland, Mangere 2150, New Zealand (Formerly Hotel Grand Chancellor Auckland Airport)
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1 room 1 adult
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Hotel Grande Auckland Airport
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72 Reviews from our TripAdvisor Community

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Hastings, New Zealand
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I have stayed here quite a few times as it is convenient to the airport. This time when I got to my room the radio alarm was going off every 5 minutes. I couldn't turn it off as all the buttons were faded and I couldn't see any plugs to unplug it. I called the front desk who told me... More 

Helpful?
Thank nz_sea_shell
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear nz_sea_shell Thanks for sharing your comments and review following your recent stay. I sincerely apologize for the experience you had with the radio alarm in guest room. I have already taken the steps necessary in staff training to address and rectify the problem you identified. Thankfully, these ageing radio / alarm units will be deleted as part of a... More 

Wellington, New Zealand
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's not very often that I would edit a review that I have already posted but I feel I am compelled to do it for this place. Yes, I have to admit - first impressions of this place wasn't good and I quickly jumped on 'Trip Advisor' after only one night out of my original three night stay. I have... More 

Helpful?
4 Thank Chris N
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Chris N Thank you for taking the time to write a review of our hotel after your recent stay. We are truly passionate about delivering exceptional guest experiences here at Hotel Grande and I was especially pleased to hear about your great satisfaction with our hotel's standard of service. Your feedback serves as great motivation for us all. However... More 

Gisborne Region, New Zealand
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

I wish to thank Michael for a quick and easy check in at 10pm Friday night. The next day being welcomed by the rest of the staff, Miri, Rita, Emily, and Kevin. I had a great room and was nice to open the door to a cool fresh and very clean room. Thank you again to the staff at the... More 

Helpful?
Thank v12daimler
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear v12daimler Thank you for sharing your wonderful feedback in regards to your recent stay at the hotel. I am delighted to know that you loved our hospitality and thank you so much for your loyalty. I would be delighted to share your fantastic feedback with our entire team. Once again, thank you for sharing your experience with us, and... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Our airline sent us here for an overnight stay when engineering problems caused a flight cancellation. We were exhausted after a trying day of travel and stress, and very anxious to advise family members of the revised return time as we were meant to attend a 90th birthday party. The front desk staff could not have been more helpful. Kevin... More 

Helpful?
Thank Margaret M
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Margaret M Thank you for your fantastic feedback. We are extremely pleased to read that you enjoyed your food and our level of service. We are dedicated to constantly improve our service levels and your positive words are appreciated by everyone here. I will certainly share your comments with our team. We look forward to seeing you again on... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here as our flight was diverted to auckland. Arrived early hours of the morning and had a warm welcome from Tavita at reception, whom made our situation easier and was extremely helpful and happy. We also would like to thank the ladies in the morning at breakfast/lunch. Overall, a great stay!

Helpful?
Thank Maya-Jane G
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Maya-Jane G Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am absolutely delighted to hear that you enjoyed your stay and that we played a part in ensuring that it was a memorable occasion. I appreciate your feedback which I have also shared with Tavita and Restaurant staff.... More 

Port Vila, Vanuatu
Level Contributor
95 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for just one night as had an early flight out of Auckland. Hotel is easy to find, and is connected by a shuttle bus to the airport ($6?). Rooms were clean, large and had all the basics. Area was very quiet. Staff were very polite. There was a dining area serving food all day (it looked decent but I... More 

Helpful?
Thank Squads
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Squads Thanks for sharing your feedback in regards to your recent stay at the Hotel. I am glad to hear that you enjoyed the friendly service our staff provided and that you the found room clean and spacious. I will ensure your kind words are shared with our staff. We look forward to having you stay with us again... More 

Whangarei, New Zealand
Level Contributor
3 reviews
4 of 5 stars Reviewed December 14, 2015

We had a deluxe twin room on the first floor..Very comfortable with nice breeze coming in.Very clean and spacious.Only complaint was that I could not find a compendium to check on services and prices.

Helpful?
Thank HappyTravellers172
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear HappyTravellers172 Thanks for taking time to share your great review. I am glad our team provided you with great service during your stay and it was delightful to read that you found our rooms to be very clean and spacious. We hope to have the pleasure of welcoming you again on your next visit to Auckland. Kind regards, Andy... More 

Tauranga
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 10, 2015

Had to spend two nights there recently for a work conference and was disappointed overall with the facility. The décor is extremely tired as was the rooms, the gym was very sub standard with some of the equipment ( 1 x treadmill and the Bike) not functioning properly at all. On the positive side the meal was lovely in the... More 

Helpful?
Thank Malcolm M
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Malcolm Thanks for your constructive feedback following your recent visit to the Hotel. It is with regret that we did not meet your expectations on this occasion. We are sorry we let you down in those areas described and I sincerely apologise for the impact this had on your experience here. However, you will be pleased to hear that... More 

Mantova, Italia
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 9, 2015

Located in the airport area, this hotel is convenient for a stop over; a Shuttle Bus to Airport is available at 6 NZ$. The room was large and quiet with dated furniture; from the window you can access on the garden. The Hotel is quite big and without elevators; if you have big luggages I suggest to ask for a... More 

Helpful?
Thank Stefano M
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Stefano Thank you for taking the time to place a review the Hotel Grande. We appreciate such feedback from our guests. I am glad to read that you found our guest room spacious. You will undoubtedly be pleased to hear that the hotel is about to undergo a major refurbishment, commencing early next year. With this upcoming refurbishment, the... More 

Auckland Region, New Zealand
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 1, 2015 via mobile

I booked a queen room the rooms are very big and clean. Bed was comfortable and the room location was on the park grounds side which was quiet apart from the birds. There was construction going on downstairs which was annoying but the duty manager assured me it would end by 6pm which it did. I had room service food... More 

Helpful?
Thank Jaja69_12
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Jaja69_12 Thanks for sharing your comments and review following your recent stay. I am glad that you found our rooms to be large and most especially, clean. Many of our hotel rooms open out onto the beautiful English garden, which is famous and popular for photographs. I hope you enjoyed the view from your room. Sorry about the noise... More 

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