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Hotel Grande Auckland Airport

Corner of Kirkbride & Ascot Roads | Auckland, Mangere 2150, New Zealand (Formerly Hotel Grand Chancellor Auckland Airport)
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Hotel Grande Auckland Airport
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Hotel Grande Auckland Airport
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11 reviews from our community

Traveler rating
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    4
    4
    0
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3
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Taranaki Region, New Zealand
1 review
5 of 5 stars Reviewed 1 week ago

Returning back after 16 years warmly greeted by Tavita and Kevin at reception awesome service. And a real highlight of our stay was to see Miriama who still greets you at the restaurant with her lovely smile. Excellent food, comfortable and quiet when your really tired. Clean and fresh excellent value

Was this review helpful? Yes
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Turi and Huqsar, Thank you for very flattering review of the hotel after your recent stay. In particular your comments about Tavita, Kevin and Miriama are greatly appreciated and I have passed these on to them………….with our congratulations. Other staff who were included such as the Housekeeping team have also been acknowledged. We are proud of our staff and... More 

Christchurch, New Zealand
Top Contributor
294 reviews 294 reviews
47 hotel reviews
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed 1 week ago

It's aged, smells musty in some parts of the hallways but excellent value for money and we will be back. It's a huge hotel, formerly the Travelodge I believe, the rooms are large, clean, comfy and so close to the airport. Full restaurant and gym.

Was this review helpful? Yes
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear David, Thank you for taking time to review the hotel in regards to your recent stay. We are pleased to hear that you found the hotel was excellent value for the money and great location for the airport and that the room clean, comfortable and spacious. With the upcoming full refurbishment schedule, we believe that the hotel will certainly... More 

Auckland, New Zealand
1 review
4 of 5 stars Reviewed 1 week ago

I enjoyed my stay at your Hotel. Your staff expecially the young Samoan boy at Reception Tevita were very good, friendly and helpfull despite it being quite busy. I will definitely come back. The builings are a bit tired and Sauna was not hot.

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NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Dene, Thank you very much for reviewing the hotel so positively following your recent stay with us. It is great to note that you enjoyed your stay and the service provided by Tavita at reception. He has been alerted to your feedback and thanked. We are very proud of all the staff here who strive to achieve exceptional customer... More 

Kingston, Canada
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel ambience and facilities exceeded expectations in many ways, and for the rate we booked at it was truly a budget option. The room was fine. The layout is quite nice. Everything looked set for a five star rating from this reviewer based upon our specifics. But there were lots of little let downs: Only a tiny amount of... More 

Was this review helpful? Yes 1
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear guest, Thank you for submitting your review of the hotel following your recent stay. We were pleased to read that the hotel facilities both met and exceeded your expectations and that you liked the size and the layout of the room. Please however accept our apologies for the few areas that you felt were below standard. The toilet in... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Came in with family and friends for breakfast after our flight. Thanks to the porter (Mumu) for his helpful information about the area. Our breakfast was tasty, special mention to Micheal for his charming service and great coffee. He made us feel very welcome and comfortable. Definitely an awesome place to stay.

Was this review helpful? Yes
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Bea, Thank you very much for the feedback and very positive comments ! We are so happy to hear that Mumu and Michael provided you with outstanding service and I have shared your feedback with them. Excellent customer service is what we are always aiming for and it is great to hear that we are hitting-the-mark. This is an... More 

Senior Contributor
25 reviews 25 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for a night. The hotel is quite close to the airport and the service was quite good aswell both checkin and checkout were really quick. However I feel the place needs a bit of a revamp looks run down. Wifi was provided but didn't work efficiently.

Was this review helpful? Yes
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Guest, Thank you for the review following your recent stay. We are pleased to hear that you found that the location of the hotel to be convenient and the service provided at check in and check out efficient. The hotel is to undertake major refurbishment soon, with great new design features, a very modern décor and improvements all around,... More 

Hamilton, Waikato, New Zealand
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel was clean, the bed was comfortable so top two ticked off. It is tired and to move up in rating would need a major overhaul. Minor issue but still frustrating was that the remote for the TV in the room would not change volume so it was like back to the 80s getting up to fix. Rang them... More 

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NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Tim, Thank you for staying with us and submitting this review of the hotel. We are pleased to hear that you found the hotel clean and the bed comfortable. Hotel Grande Auckland Airport is scheduled to undergo a major refurbishment commencing in June. We are enormously excited about the future of the hotel and its breath-taking design and modern... More 

Auckland, New Zealand
1 review
3 of 5 stars Reviewed 4 weeks ago

I have been staying at this hotel regularly for a number of years and always found the staff friendly and rooms comfortable, if not somewhat dated, although there is no doubt going to be some refurbishment in the future. I have returned to see what has changed under new ownership other than a large increase in room rate. Not much... More 

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NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Guest, Thank you for taking time to review the hotel following your recent stay. It is always great to welcome back our regular guests and we are pleased that you found the staff friendly and the rooms comfortable. You are obviously aware that hotel is scheduled to undertake a major refurbishment and we look forward to “wow’ing” our future... More 

Queensland, Australia
Contributor
15 reviews 15 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here due to its proximity to the Airport - and the convenience of the shuttle service to the Airport (small charge). All the staff were very friendly and helpful. The room was good - and quiet.

Was this review helpful? Yes 1
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Dear Guest, Thank you for choosing to stay with us and taking time to review the hotel. We are pleased that you found the location of the hotel handy, along with the airport shuttle service. Thanks also for your very positive comments about the staff. We have already shared your feedback with them and they greatly appreciate it. It is... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 21, 2015

Booked the hotel due to its location close to the Airport and the car rental drop off point along with shuttle to airport. (shuttle is $6 each). We stayed two nights and used it as a bae to enable us to see Auckland before flying back to the UK. As we had droppd off the car we asked the receptionist... More 

Was this review helpful? Yes 1
NaumiHospitality, Manager at Hotel Grande Auckland Airport, responded to this review

Hello Dave, Thank you for reviewing the hotel following your recent stay. We are pleased that you found the location of the hotel convenient. It is great to hear that the front desk staff were helpful and friendly with the information they provided you. I have passed this on to the team. Thank you also for the positive comments about... More 

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36 photos of this hotel

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