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Hotel Grande Auckland Airport

Corner of Kirkbride & Ascot Roads | Auckland, Mangere 2150, New Zealand (Formerly Hotel Grand Chancellor Auckland Airport)
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1 room 1 guest
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Hotel Grande Auckland Airport
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31 Reviews from our TripAdvisor Community

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Traveler rating
    8
    12
    8
    2
    1
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10
3
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (31)
  • Mar-May only
    (14)
  • Jun-Aug only
    (17)
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Auckland, New Zealand
2 reviews
3 of 5 stars Reviewed 1 week ago

Stayed in a twin room with two queen beds. Room was standard. Was not impressed to see that cleaners had wiped plastic disposable teaspoons clean instead of replacing them, towels were not replaced daily and shower fluctuated between warm, hot and cold. Overall staff were very helpful and friendly but this hotel was rather lacking. Would recommend to those on... More 

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Loco28 Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. It delights me to read that our staff are helpful and friendly, however I was concerned to read about the aspects you expressed disappointment with. I have noted that your stay did not live up to expectations on this occasion... More 

Bangkok, Thailand
1 review
5 of 5 stars Reviewed 2 weeks ago

Let's be honest, If i am paying $120 for this hotel, I'm not going to expect the fancy 5 star hotel experience. Positives: -Good size room -Has a private balcony/patio that leads outside. this gives it a resort feel -spread out so not your typical tall hotel [more vacation like] -Good F&B and Room Service -Good Vegan options too [I... More 

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Jeremysmithseven I sincerely thank you for taking the time to share your feedback regarding the Hotel Grande Auckland Airport. Our guests’ satisfaction is of the upmost importance to us and to receive feedback such as yours assists us to take steps to again exceed our guests’ expectation. I am absolutely delighted to hear that you enjoyed your stay and... More 

England
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Great, helpful and friendly staff. However hotel was dated, dusty room, hard beds n pillows lumpy. Noisy rooms, can here other rooms n people in corridor. Hairdryer did not work. Had to pay for wifi after an hr, these days hotel wifi should in free.

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear culz Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am glad to hear that you enjoyed the friendly service our staff provided. Our hotel provides free wireless internet access to all Hotel guests anywhere in the hotel, with a complimentary 60 minutes or up to 50MB data usage.... More 

Wellington, New Zealand
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was the best Auckland Airport deal I have been given (except when the airline has been paying for it). I mentioned in an earlier review of an Auckland Airport Budget Hotel that everything had been cut to the bone, the price was not really good budget and that there would be better deals in the airport area, although not... More 

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Murray H Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am glad to hear that you enjoyed the friendly service our staff provided and that you the found room spacious. I will ensure your kind words are shared with our staff. We look forward to having you stay... More 

Eugene, Oregon
Level Contributor
79 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Where do I begin. I feel deceived on a number of fronts. One by Booking.com as they specified that there is a shuttle but not that you have to pay $6 per person each way. Free wifi? It consisted of one hour free up to 50MB. Not FREE WIFI! It is farther from the airport than I expected. Deceived by... More 

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear RFA2249 Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. Guest satisfaction is of the upmost importance to us and to receive feedback such as yours assists us to take the steps necessary to achieve and hopefully exceed expectations. We were concerned to read about various aspects of your experience... More 

Mackay, Australia
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We initially had no intention of staying in Auckland let alone the Grande but due to a weather issue with our flight to Papeete (Tahiti) we were turned around and arrived back in Auckland about 10pm that same night. The staff were extremely professional and very patient dealing with 300 cranky and tired passengers checking in. The hotel was a... More 

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Bel_8282 Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am absolutely delighted to hear that you enjoyed your stay and that you appreciated the service of our friendly and helpful staff. I will ensure your kind words are shared with our staff. We look forward to having you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I spent two nights here and was blown away on how great the service was Tavita Natano who was always working was excellent on all levels. We checked in late and on our arrival the warmth of his hospitality was felt, right when we walked in. He made us feel home, always checking on us to see... More 

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Blessing R Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am absolutely delighted to hear that you enjoyed your stay and I appreciate your feedback which I have also shared with Tavita and our Front Office team. Once again, thank you for sharing your valuable comments on our... More 

Hartsville, SC
Level Contributor
171 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My wife and I arrived at the Auckland Airport at midnight and planned on driving to Rotorua early the next morning. We needed a safe inexpensive option for a good night's sleep. We certainly found that, and more. This hotel is very nice option for a transit hotel. There is a hotel shuttle, which is vendor provided. The cost is... More 

Was this review helpful? Yes 1
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Mark R Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. Our guests’ satisfaction is of the upmost importance to us and to receive feedback such as yours assists us to take steps to again exceed our guests’ expectation. I am glad to hear that you enjoyed the friendly service... More 

Whangarei
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 29, 2015

Great hotel to stay at with parking available when you go away for your overseas holiday. Nice restaurant and bar too with friendly staff and very clean and comfortable rooms. Will return to use again next time we travel.

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear SheilaMack Thank you for taking the time to write a review about your experience at Hotel Grande Auckland Airport. I am absolutely delighted to hear that you enjoyed your stay and that you appreciated the service of our friendly and helpful staff. I will ensure your kind words are shared with our staff. We look forward to having you... More 

Hamilton, New Zealand
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 13, 2015

The rooms are tired and dated but functional. I had a suite with two queen beds, and the bed I was in needed replacing as the springs were shot, and poked into me when I turned over. The restaurant is quite expensive, and though the staff are friendly, I did wait nearly 2 hours to be served my meal one... More 

Was this review helpful? Yes
NaumiHospitality, Front Office Manager at Hotel Grande Auckland Airport, responded to this review

Dear Sue I sincerely thank you for taking the time to share your constructive feedback regarding the Hotel Grande Auckland Airport. Our guests’ satisfaction is of the upmost importance to us and to receive feedback such as yours assists us to take steps to again exceed our guests’ expectation. I am glad to hear that you enjoyed the friendly service... More 

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