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All 23 Mangere hotels

Hotel Grand Chancellor Auckland Airport

4.0 of 5 Hotel   |   Cnr Kirkbride and Ascot Rds, Airport Oaks, Mangere 2154, New Zealand
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Hotel Grand Chancellor Auckland Airport
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Ranked #16 of 23 hotels in Mangere
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175 people have reviewed this hotel

Traveler rating
    14
    33
    55
    37
    36
See reviews for
30
53
24
50
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Any
English first
Mildenhall, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were here for two nights and found the room to be clean and comfortable, with a small kitchenette. Ideally situated for the harbour area with its many restaraunts and bars. Easy walk into the main shopping areas. Staff were helpful on reception. Did not use the hotel restaraunt but did have room service breakfast, which was good.

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Wellington, New Zealand
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I had the misfortune of having to stay here briefly as part of a delayed flight arrangement with my airline. This hotel is old, outdated, and the passageways and my room smelled musty and damp. It was horrible. The bed was hard and lumpy and the bedding was cheap and nasty. The bathroom was clean but like the rest of... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear guest, Thank you for reviewing the hotel in regards to your recent stay. It is disappointing for us to hear that you found the hotel corridor and the room below your expectations. It is very unusual to receive such feedbacks as sometimes very difficult to identify such odors after receiving guest feedbacks few days later. There are many ways... More

Adelaide, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

We chose this hotel as a stopover en route from Australia to a Pacific Island. Great choice! Despite some poor reviews we found the hotel clean, comfortable and pleasant. The bar and restaurant were particularly delightful. Location so close to the airport was a major advantage. We're returning to stay there again (twice) later this year!

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Guest, Thank you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and reviewing the hotel in regards to your recent stay. We are pleased to hear that you have enjoyed your stay with us. It is always great receive positive feedback from our guests. We look forward to welcoming you back to the hotel in the... More

Masterton, New Zealand
1 review
1 of 5 stars Reviewed 4 weeks ago

We spent 2 nights there and we would like to forget about them. Reception staff were not friendly or helpful in any way. The room was out dated and very tired looking. Had an item of clothing go missing but nobody wanted to know about it. They tried to charge us for a movie that we hadn't even watched. (We... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Guest, Thank you for choosing to stay with us and reviewing the hotel in regards to your recent stay. We review all guest comments very seriously and take necessary steps to improve our service standards and also to prevent any future reoccurrences. Please accept our sincere apologies for any inconvenience that may have been caused. It is disappointing to... More

Queenstown, New Zealand
1 review
2 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for one night as I needed to be close to the airport It took one hour and ten minutes to be checked there was no customer service when we finally got to check in and our room was not ready! Everyone checking in was going to a concert that afternoon the hotel should have anticipated... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Guest, Thank you for choosing to stay with us and reviewing the hotel in regards to your recent stay. We review all guest comments very seriously and take necessary steps to improve our service standards and also to prevent any future reoccurrences. Please accept our sincere apologies for any inconvenience that may have been caused. It is a rare... More

Christchurch, New Zealand
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 10, 2014

We were part of a large group staying here for 3 nights recently. Check in was polite and efficient although she was interrupted by the phone on several occasions. Our room was on the ground floor near enough to reception but some rooms would have a long walk. The room was clean and spacious without any extras. We enjoyed nice... More

Was this review helpful? Yes
HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Guest, Thank you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and reviewing the hotel in regards to your recent stay. We are pleased to hear that you have enjoyed your stay with us. It is always great receive positive feedback from our guests. We look forward to welcoming you back to the hotel in the... More

Logan City, Australia
Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed March 9, 2014

Hotel was comfortable albeit restaurant a little overpriced but there were two or three restaurants about two minutes walk from hotel . counter service Service was very good, cleaning staff did excellent job. Reaching hotel from airport was by airport yellow shuttle at $6 per person per trip. If staying here it is advisable to get your own transport to... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Guest, Thank you for choosing to stay with us and reviewing the hotel in regards to your recent stay. It is great to receive positive feedback from our guests in terms of the customer service. This is certainly what we strive to achieve and also thank you for your comments for the housekeeping team. We will definitely share your... More

Contributor
12 reviews 12 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 7, 2014

I stayed at this hotel because it was cheap on Expedia and I needed something for one night close to the Auckland Airport. I was incredibly disappointed with the hotel and staff. The room was incredibly dated and dirty. Not they type or dirty that's on the surface but where you can tell nothing has has a deep clean in... More

Was this review helpful? Yes 1
HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Guest, Thank you for choosing to stay with us and reviewing the hotel in regards to your recent stay. We review all guest comments very seriously and take necessary steps to improve our service standards and also to prevent any future reoccurrences. Please accept our sincere apologies for any inconvenience that may have been caused. Thank you for your... More

Botolan, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed March 7, 2014

Practical hotel near the Airport in Auckland. Rooms are fi e. Wifi is charged with NZD 10 per 50 MB. Wifi Signal at the room is more than poor. You have to go to the reception area. Check in took 1 hour. Oyster Bar with friendly barkeeper Michael. Restaurant costly but big portion and quite good food

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Guest, Thank you for staying with us and taking time to review the hotel in regards to your recent stay. It is great to receive positive feedback about our staff in particular. We will certainly give him the credit he deserves. Please accept our sincere apologies that the WIFI signal was poor in your room. Our wireless internet system... More

Cowes, United Kingdom
2 reviews
5 of 5 stars Reviewed March 6, 2014

Stayed here when we landed in Auckland for the night before moving on to our holiday destination, we were going to go straight to the airport on the way back but decided to stay here the night before so we could relax and chill before our flight to Hong Kong. Nice rooms comfy and light clean and tidy .The staff... More

Was this review helpful? Yes
HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Guest, Thank you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and reviewing the hotel in regards to your recent stay. We are pleased to hear that you have enjoyed your stay with us. It is always great receive positive feedback from our guests. We look forward to welcoming you back to the hotel in the... More

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Additional Information about Hotel Grand Chancellor Auckland Airport

Also Known As:
Grand Chancellor Auckland Airport Hotel
Hotel Grand Chancellor Auckland Airport Mangere
Address: Cnr Kirkbride and Ascot Rds, Airport Oaks, Mangere 2154, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Mangere
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Grand Chancellor Auckland Airport 4*
Official Description (provided by the hotel):
Conveniently located within a five minute drive from Auckland International Airport, yet only 20 kilometres from Auckland City. The hotel provides 193 well appointed guest rooms as well as a gym, outdoor pool and sauna.Places Cafe Restaurant is open for breakfast, lunch, and dinner every day with full buffet and a-la-carte services.Car parking is available at a cost of $5.00 per day. The hotel has an airport shuttle service which runs daily between the hotel and both airport terminals. The shuttle fare is $10.00 per adult for a return fare. The Hotel is linked to all flight arrivals and departure schedules. ... more   less 
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