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All 23 Mangere hotels

Hotel Grand Chancellor Auckland Airport

4.0 of 5 Hotel   |   Cnr Kirkbride and Ascot Rds, Airport Oaks, Mangere 2154, New Zealand
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Hotel Grand Chancellor Auckland Airport
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Ranked #14 of 23 hotels in Mangere
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193 people have reviewed this hotel

Traveler rating
    13
    38
    64
    41
    37
See reviews for
32
57
26
58
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Wellington, New Zealand
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed two nights. The first room was lovely and spacious, good heating, shower and soft towels. But it looked over a 70 kmh arterial road and the noise was horrendous, starting at 3 am. the window did not seat properly and there was a hole in the metal frame as well. So they moved me to a quiet room,... More

Was this review helpful? Yes 1
HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Finona68 Thank you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and taking time to review the hotel in regards to your recent stay. I am sorry to hear that you found your first room noisy. However, it is great to hear that your request for a quieter room was accommodated by the front line staff... More

Sydney, Australia
Contributor
17 reviews 17 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is an older hotel building with many original features from the early 1980's. The receptionist was friendly and check in was easy. The hotel is quite large and some signage isn't clear but I managed to find my way to the room. The room has everything you need for a few nights including a bath tub which was a... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear SeanAU13, Thank you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and taking time to review the hotel in regards to your recent stay. We are pleased to hear that you have enjoyed your stay. It is always great to receive positive feedback from our guests. We value your comments about the signage within the hotel... More

Wellington, New Zealand
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Excellent location for the airport. It is served by a regular shuttle. Rooms are comfortable and spacious if a little tired. Staff friendly and helpful. Restaurant is reasonable and the inclusive breakfast excellent. If you are lucky you won't be subjected to tour parties from China who, I have found on each occasion I have stayed, to be very noisy... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Pat231045 Thank you for staying with us and reviewing the hotel in regards to your stay In September last year. It is great to receive positive feedback from our guests about our staff, the comfort of the rooms and the location. I will certainly share your most valid comments with the rest of the team. I am sorry to... More

Nelson, New Zealand
Top Contributor
116 reviews 116 reviews
40 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for a work conference and the conference staff were lovely, very supporting, friendly and professional. However the waitress that were on at nights for dinner were the most unfriendly hotel staff i have ever come across, they were not rude, but no hello, no hears your dinner, nothing, it just seemed like an effort to them. Rooms... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Danjonelson, Thank you for choosing Hotel Grand Chancellor Auckland Airport and taking time to review the hotel in regards to your recent stay with your conference. I am pleased to hear that you have enjoyed your stay with us. It is always great to receive positive feedback from our guests about the staff, the comfort of the room and... More

Hamilton, New Zealand
Top Contributor
125 reviews 125 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I took advantage of a deal in order to stay here before an early morning flight and to leave my car securely parked for two weeks. I was a bit annoyed to learn after I made the booking that the airport shuttle was not included in the price. I arrived on a filthy (that's the weather) night and struggled to... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Mykie Hamilton L Thank you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and taking time to review the hotel in regards to your recent stay. I am pleased to hear that you have enjoyed your stay with us. It is always great to receive positive feedback about our staff, meal and the service. I will... More

Bendigo, Australia
1 review
2 of 5 stars Reviewed July 28, 2014

We arrived in Auckland and our first night was at the GRAND CHANCELLOR. Dinner was lovely, until we went back to our room and within an hour I started to have vomiting and diarhea, which continued for many hours. I had eaten scallops and have eaten them since without any problems. The Manager of the hotel said I had an... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Leigh D, Thank you for staying with us and reviewing the hotel in regards to your stay back in August 2013. We review all guest comments very seriously and use these to improve our service standards as well as to prevent any future reoccurrences. We apologise for any inconvenience that may have been caused. I am sorry to hear... More

Senior Contributor
34 reviews 34 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 27, 2014 via mobile

We were "put" in this hotel by Virgin Air because we missed our connecting flight, free of charge so maybe I am not suppose to complain. But.... We were dropped by the Hotel bus (which is NOT a free service from the hotel at it suggests) with our Virgin Air voucher. Our credit card details were taken and they started... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Hieke W, Thank you for staying here at Hotel Grand Chancellor Auckland Airport and taking time to review the hotel in regards to your recent stay. First of all, I am sorry to hear that you missed your connecting flight. I’d like to thank you for your positive comments about the room, the staff and the meal. It is... More

Upper Hutt, New Zealand
Contributor
18 reviews 18 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 22, 2014

I recently stayed at the Grand Chancellor Mangere for 4 days, all areas except the bedrooms were very cold the entire time. Some of our group complained but it made no difference. The dining room was draughty and cold, the room where the Conference was held was so cold we all put our coats on and the corridors were freezing.... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Kathleen E, Thank you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and reviewing the hotel in regards to your recent stay. We review all guest comments very seriously and take necessary steps to prevent any reoccurrences that may have caused inconvenience. First of all, thank you for your positive feedback in regards to the staff.... More

Contributor
19 reviews 19 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 4, 2014

I had a week at the hotel, staff were great , no issues there, the hotel is in fact from 1972, what I mean by that its almost like stepping back in time - there is nothing around it though so no shops, supermarkets etc which made it difficult if you wanted to grab some other food outside of the... More

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Russrusslovemuss, Thanks you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and reviewing the hotel in regards to your stay. We review all guest comments very seriously and use these to improve our standards accordingly. We certainly value your feedback about the breakfast prices. However, according to the most recent market research completed, our prices are... More

tauranga, New Zealand
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 29, 2014

stayed for 1 night on way through auckland.Nice rooms, comfortable beds.had good nights rest.Staff helpful & pleasant.easy to get to and close to ammenities if needed.secure car parking too.would stay here again

Was this review helpful? Yes
HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear Jan H. Thank you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and reviewing the hotel in regards to your recent stay. We are pleased to hear that you have enjoyed your stay with us. It is always great receive positive feedback from our guests. We look forward to welcoming you back to the hotel in... More

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Additional Information about Hotel Grand Chancellor Auckland Airport

Address: Cnr Kirkbride and Ascot Rds, Airport Oaks, Mangere 2154, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Grand Chancellor Auckland Airport 4*
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Also Known As:
Grand Chancellor Auckland Airport Hotel
Hotel Grand Chancellor Auckland Airport Mangere

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#7 Luxury Hotel in Mangere
Hotel Class
Official Description (provided by the hotel)
Conveniently located within a five minute drive from Auckland International Airport, yet only 20 kilometres from Auckland City. The hotel provides 193 well appointed guest rooms as well as a gym, outdoor pool and sauna.Places Cafe Restaurant is open for breakfast, lunch, and dinner every day with full buffet and a-la-carte services.Car parking is available at a cost of $5.00 per day. The hotel has an airport shuttle service which runs daily between the hotel and both airport terminals. The shuttle fare is $10.00 per adult for a return fare. The Hotel is linked to all flight arrivals and departure schedules. ... more   less 
Number of rooms
193

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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