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Hotel Grand Chancellor Auckland Airport

4.0 of 5 Cnr Kirkbride and Ascot Rds, Airport Oaks, Mangere 2154, New Zealand
Best prices for: 1 room 1 guest
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Hotel Grand Chancellor Auckland Airport
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Hotel Grand Chancellor Auckland Airport
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213 reviews from our community

Traveler rating
    13
    41
    73
    47
    39
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Heswall, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Arriving at this hotel just after landing in the county, I just wanted to sleep. The reception desk was very friendly and helpful. The room was very big clean and comfortable. The bathroom looked almost new and clean. It was a very comfortable overnight stay and I was impressed. This hotel is ideally situated near the airport with an airport... More 

Was this review helpful? Yes 1
Rotorua, New Zealand
1 review
4 of 5 stars Reviewed 2 weeks ago

Was extremely happy that I bought 2 grab one coupons and stayed one night prior to flying out of NZ and stayed another night when I returned. Fabulous location, very lavish, wonderful friendly and helpful staff and OMG.. what fantastic $10 deals from the restaurant if you want something to eat before 5.30pm. Good rate through grab one and was... More 

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear "Matangaro", Thank you for choosing to stay with us and for taking time to review the hotel in regards to your recent stay. It is great to hear that you have enjoyed your stay. We will certainly share your feedback with the rest of the team. We look forward to welcoming you back to the hotel in the near... More 

Cambridge, New Zealand
Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 21, 2014

Only stayed 1 nite.thank god,needs a huge makeover, and tidy up. Not really a hotel,but a doss house. Staff were ok, no lifts to rooms,long corridors.was a good shower in bathroom. Everything old and needs a serious makeover.

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear “grantwoakfields”, Thank you for staying with us and taking time review the hotel in regards to recent stay. Please accept our sincere apologies for any inconvenience that may have caused. We certainly value your feedback in regards to the lift within the hotel. Unfortunately that wasn’t part of the building plans in the past but something that is being... More 

Thames, New Zealand
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 14, 2014

Was thrilled to be able to purchase a cheaper deal through grab one. Was so excited to go to a 'lavish' hotel. But sadly we were sent to the 'back' well...the side. Of the hotel, I felt like I was unworthy of something nice. We usually stay at the Kiwi International hotel which is cheaper and I found the room... More 

Was this review helpful? Yes 1
HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear “MargaretDo”, Thank you for staying with us and taking time review the hotel in regards to recent stay. I am sorry to hear that you found your room lesser quality comparing to other premises around the airport area. We have different types of room-categories and each one of them offer different style, from quick stop-over to executive types with... More 

Melbourne, Australia
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed December 13, 2014

The location may be close to the airport, but the area around the hotel is very dull. The hotel itself is old and out dated, not to mention the hotel staff were a bit sneaky and tried to give us a smaller room than the one we had booked (1 bed instead of 2)! It is what it is, if... More 

Was this review helpful? Yes 1
HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear “Dee2304”, Thank you for staying with us here at Hotel Grand Chancellor Auckland Airport and taking time to review the hotel in regards to your recent stay. We value your feedback in regards to the age of the property. However, there are certainly plans and projects for a major refurbishment in the upcoming months. I am sorry to hear... More 

Glasgow, Scotland
Contributor
20 reviews 20 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 9, 2014

needed a hotel for 24 hours in Auckland so decided to try an airport one. Wish I'd picked the Novotel which is on the Airport site. while the Grand Chancellor says it has airport transport it is actually a shared bus service with several other hotels costs $6.50 each way and pay by credit card - or coins no change... More 

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear “JohnMacCalman”, Thank you for staying here at Hotel Grand Chancellor Auckland Airport and taking time to review the hotel. I am sorry to hear that the front desk failed to follow some vital steps during your stay. Your comments have certainly been shared with reception manager to remedy those areas of the services immediately. Guest internet (WIFI) has just... More 

Tauranga
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 8, 2014

This hotel is handy to the Auckland airport. That is the one positive. While it is advertised as 4-star it is 3 at best. The staff were all friendly enough, but they were slow to attend the front desk - I had to reach over the counter for the bell and give it several thumps before an apologetic front desk... More 

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear “David H”, Thank you for staying here at Hotel Grand Chancellor Auckland Airport and taking time to review the hotel. Please accept our sincere apologies for the lack of staff attendance physically at front desk. I have shared your comments with the reception manager to remedy those areas of the service immediately. This rarely occurs when receptionists need assistance... More 

Melbourne, Australia
Top Contributor
62 reviews 62 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed December 4, 2014

Use this hotel only if you are desperate and need to be close to the airport. The nearby Holiday Inn is much nicer with free wifi for IHG Priority Club members. The wifi in the Grand Chancellor Hotel is horrendously poor with dropped connections and slowness as bad as a dial-up line from 1996. The hotel itself is clean but... More 

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HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear “LivingAnExaminedLife”, Thank you for staying here at Hotel Grand Chancellor Auckland Airport and taking time to review the hotel. Please accept our sincere apologies due to the quality of WIFI. Guest internet (WIFI) has just been upgraded and final stage of the installation is yet to be carried out this week to provide better signal with various pricing and... More 

Kandahar, Afghanistan
Top Contributor
193 reviews 193 reviews
58 hotel reviews
542 helpful votes 542 helpful votes
2 of 5 stars Reviewed December 4, 2014

On my last visit I had an OK room and service was not terrible. This time i got a room like a motel room. I had to pay $10 for wifi, and then it does not work in the room they put me in. I had been traveling 24 hrs + with lost luggage not arrived, etc. so declined a... More 

Was this review helpful? Yes 2
HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear “csundseth”, Thank you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and taking time to review the hotel. I am sorry to hear that you found the room rather like a motel room. As a hotel, we offer various types of accommodation in order to meet guests’ expectations at all market level. Please be advised there... More 

Glenhaven, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 4, 2014

We stayed there two nights (1 night on arrival to Auckland and 1 night prior to departure). We booked two rooms for a family of 4. On arrival despite the website saying there was a bus shuttle it was $8 per person and for 4 of us it would have been better to take a taxi as we had to... More 

Was this review helpful? Yes
HGCAA, Manager at Hotel Grand Chancellor Auckland Airport, responded to this review

Dear “Richard A”, Thank you for choosing to stay here at Hotel Grand Chancellor Auckland Airport and taking time to review the hotel. I am sorry to hear about your disappointment in regards to the taxi and the shuttle service. 40 minutes delay is definitely beyond the standards and we will certainly pass your feedback onto the company (external provider)... More 

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Additional Information about Hotel Grand Chancellor Auckland Airport

Address: Cnr Kirkbride and Ascot Rds, Airport Oaks, Mangere 2154, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Grand Chancellor Auckland Airport 4*
Number of rooms: 193
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Also Known As:
Grand Chancellor Auckland Airport Hotel
Hotel Grand Chancellor Auckland Airport Mangere
Hotel Style:
#7 Luxury Hotel in Mangere

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