Hello, We rated this hotel with the normal expectation of the hotel's actual class ie 3 star. We stayed at this hotel for less than 12 hours after long flight, hence minimal need for staff nor facilities. Service 3/5, adequate, Rooms 2/5, needs update, most items in amber colour, ducted heating was noisy & ineffective, made room colder. Good room... more

We stayed at the Hotel Grand Chancellor Auckland Airport as we were visiting family that lived nearby. If I had the choice I probably would have chosen to stay on their couch as that would have been a lot more comfortable than the shoddy bed we got in our room. The overall appearance of the room would have been dated... more

I reluctantly booked this hotel. The only reason we did it was for its location close to the airport. I was coming back from a Montreal-Los Angeles-Christchurch-Auckland 24hs trip and had to stay somewhere before going to Caledonia and Fiji. At midnight, the alarm when out. I didn`t know what to do, it was dark in the corridor and the... more

Research any hotel before you stay, it was comfortable, nothing special, we were back packing so anything would have done the job after travelling from south america, it could so with a good restaurant though! more

Stayed here for a work conference for 1 night. I'm not sure what the rates were as the company covered it all. My room was clean and comfortable, the bathroom was a little tired but seemed to be clean and had what I needed. We had the buffet lunch and it was okay. Spent most of our time in the... more

We stayed at the Hotel Grand Chancellor the night before we were due to catch an early international flight out of Auckland. The hotel was perfect for our stay. There is a convenient hotel bus that runs to and from Auckland airport (both domestic and international terminals) for $10 return. This is much cheaper than catching a taxi. The staff... more

I would re consider, it was unbelievable how much went wrong at the conference I attended recently. They would need much better planning and organisational skills before repeating any events at this venue. more

Have stayed here a few times when going through Auckland. Its a tired old place, but it works if all you need is a bed and a shower. Wouldn't recommend eating here as value for money certainly isn't on the agenda. But it's clean, the staff make getting in and out as easy as possible, and if you can pick... more

We booked a stay in the "Crew House" (not offered on the official website, but is available through Wotif.com) which is an old house in the grounds of the hotel that allows a family or group to be accomodated all together - it was the best option for us as we have two small children and this hotel does not... more