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Airport Gateway Hotel

3.0 of 5 206 Kirkbride Road | Auckland Airport, Mangere, New Zealand
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Airport Gateway Hotel
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Airport Gateway Hotel
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292 reviews from our community

Traveler rating
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    75
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Tauranga, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Great staff and very helpful. Unfortunately there was some confusion over our booking and wen had to change rooms that cost us another$20 as it had air conditioning. Note there is not air conditioning in all rooms!!! There was only two towels in a three bed unit, one teaspoon for three cups, that horrible cuplet milk, only one spare pillow,no... More 

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Hyderabad, India
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked this hotel online because we found a good deal and t had a free airport shuttle. The shuttle arrived on time despite the late hour. The staff were very friendly. It was perfect for a stop-over night. We had no issues whatsoever. The complimentary lift till Onehunga bus-stop saved us $15 in getting to our next destination. Big... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

I stayed as needed parking as live 4hours drive away.Returned after xmas to find no car! Staff were totally indifferent and repeated same words over and over.." we are not responsible!!".....what a fustrsting experience...do not leave your car in their "secure free parking"! There is no security whatsoever...and no system of checking cars ...police told me the windows were smashed... More 

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Melbourne, Victoria, Australia
Contributor
20 reviews 20 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

walked into foyer had booked,myself,daughter and 3yrs old grandson, we were completely ignored, employees speaking in their own language, we were invisible, room ok, meal disappointing meat fatty, not much vegies, desert unavailable due to fridge breaking down a couple of days earlier, next day shuttle bus driving at 130kms with small child on board plus other people, very very... More 

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airportgh, Manager at Airport Gateway Hotel, responded to this review

Thank you for taking the time to share your recent experience at Airport Gateway Hotel. I would like to sincerely apologize for not having met your expectations while staying with us this time. The van driver has been given an official warning and your other concerns are also taken very seriously. Once again i appreciate your honest feedback, which allows... More 

Karratha, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I always stay here when catching an early morning plane the next day. I find the price reasonable, the service good, the rooms clean and comfortable and the restaurant also serves great food. Bathroom facilities are adequate although these was no soap or shampoo provided. Room service is provided at a small surcharge. I really like this place.

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airportgh, Manager at Airport Gateway Hotel, responded to this review

Thank you for posting your favorable review on TripAdvisor and for choosing Gateway hotel Auckland as your preferred accommodations. We provide soap, shampoo and tea/coffee making facilities in all the rooms. Please accept my sincere apology for no soap and shampoo in your room. We look forward to welcoming you back soon & trust that your next visit with us... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Arrived early morning 1.20 am and was picked up after a reasonable wait of about 20 mins. Staff was very friendly. Room clean and tidy but definitely needs serious updating and more attention to details. Pillows were very thin and bed barely adequate. The curtain was coming off the track in room (123) and allowing light into the room. I... More 

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Bournemouth, United Kingdom
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 14, 2014

We arrived at 2am and were just staying for 1 night. Shuttle bus arrived 30 mins after calling hotel with no problems. Room was clean but is very dated and tired. From our room the road noise was very loud. Breakfast was very basic continental. Overall this hotel was ok, but given the choice again I would pay a bit... More 

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airportgh, Manager at Airport Gateway Hotel, responded to this review

Thank you for your review on TripAdvisor and I am glad you enjoyed the hotel’s parking facility which is 10 days complimentary with one night booking and complimentary airport pick up and drop off. I greatly appreciate your comments about aspects of the hotel that need updating. It is a pleasure to announce that we will be implementing many of... More 

New Zealand
Top Contributor
54 reviews 54 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 11, 2014

I've stayed at the Gateway a couple of times over the past few years, and it's been getting more tired and run-down with each stay. It's still ok, just as an overnight, but that's about it. The breakfast is minimal, but ok. The rooms are tolerable (but the mattresses are not very comfortable). There is a swimming pool, but it's... More 

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Hong Kong, China
Top Contributor
90 reviews 90 reviews
46 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed December 6, 2014

Although this property is reasonably-priced and convenient, the standards of upkeep seem to have deteriorated over the past decade. It no longer seems to be a good choice for an Auckland Airport stay. Although the staff member at Reception was quite pleasant, the room's decor, furnishings and facilities were a bit sub-par. The window catch was jammed, the bed lumpy... More 

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Hastings, United Kingdom
Senior Contributor
38 reviews 38 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 4, 2014

Staff very friendly and helpful but hotel in desperate need of updating and redecoration. There was work evidently ongoing but didn't actually see it. Garden and small pool well kept. Nice outside seating areas. We didn't get to sample the hot tub as only stayed one night, but heard it. We were picked up from the airport which was very... More 

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Additional Information about Airport Gateway Hotel

Address: 206 Kirkbride Road | Auckland Airport, Mangere, New Zealand
Location: New Zealand > North Island > Auckland Region > Mangere
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Gateway Hotel 3*
Number of rooms: 50
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Also Known As:
Airport Gateway Mangere
Hotel Airport Gateway
Airport Gateway Hotel Auckland/Mangere

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