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Airport Gateway Hotel

206 Kirkbride Road | Auckland Airport, Mangere, New Zealand
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351 Reviews from our TripAdvisor Community

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Traveler rating
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    103
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
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    (351)
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    (99)
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Bielefeld, Germany
1 review
4 of 5 stars Reviewed yesterday NEW

We enjoyed our stay, the room was big and clean. The personal was friendly. Free pick up from the airport. WiFi for the first day free. A small supermarket in the near and some restaurants on the left site.

Was this review helpful? Yes
Shanghai
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I booked a night at the Airport Gateway knowing the hotel wasn't too flash which I wasn't too worried about as it was the free parking I wanted for the 5 days I would be away for. When I entered the hotel car park I struggled to find somewhere to park as there are so many cars stacked up in... More 

Was this review helpful? Yes 1

Travelers are raving about these Mangere hotels

1 review
5 of 5 stars Reviewed 1 week ago

Being a girl safe environment is my first priority at the time of booking a room in a hotel n I am so glad that I chose this hotel for my two days stay in Auckland. Best services, hospitality and friendly staff. Thanks for making my trip more comfortable n happening :-)

Was this review helpful? Yes
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest Greetings from Airport Gateway Hotel At the outset, we would like to thank you for choosing our hotel and taking the time to leave such a nice feedback about the property. Your kind words of praise will help us further to strive for higher standards of services. We certainly look forward to serve you again soon. Kind Regard,... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

As an older single traveller this hotel was ideal overnight before an early morning flight - the shuttle to and from the airport was very efficient. It is older style but clean and a comfortable bed. Staff friendly and helpful. Would stay again.

Was this review helpful? Yes
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest It is wonderful to hear that you enjoyed the hotel facilities, our location & the service you received throughout your stay. It is always a pleasure to hear that our guests have had a wonderful time with the assistance of our Ambassadors. Thank you once again for your feedback & we look forward to welcoming you back to... More 

Bangalore, Karnataka, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a couple of days while visiting my sis in law. I was happy with the services received. Rooms were clean and comfortable. Hotel staff was polite and courteous. The fact that they provide transportation from/to the airport is really helpful for someone who is not from there. Overall, I had a pleasant experience.

Was this review helpful? Yes
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest Greetings from Airport Gateway Hotel At the outset, we would like to thank you for choosing our hotel and taking the time to leave such a nice feedback about the property. Your kind words of praise on rooms, staff and services are great source of encouragement which will help us further to strive for higher standards of services.... More 

Hamilton, New Zealand
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel multiple times, the quality of service and personalize care and attention was always a reason for that. The hotel staff is very pleasing and welcoming, the rooms are reasonably comfortable and the free airport shuttle service is very quick and convenient. The entire facility was well maintained. The staff were very professional, and they... More 

Was this review helpful? Yes
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest We would like to thank you for choosing our hotel and sharing such a nice feedback. We are happy that you had a great experience staying with us. We look forward to seeing you again soon. Regards Gateway Hotel More 

Sunshine coast Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We choose this hotel purely on price and convenience as we only needed a room for a few hours rest after our flight arrived at midnight. Very bad decision. After clearing customs we phoned for our pickup and were told there would be a maximum 20 minute wait. After waiting outside in the freezing cold for over an hour our... More 

Was this review helpful? Yes
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest We appreciate your feedback about your recent stay. First of all my due apologies for your uncomfortable stay at our property and your points are noted for improvement and compliance. Our hotel is under the process of renovation and we are undertaking this in a phased manner. We look forward to offering you a more satisfactory experience if... More 

1 review
1 of 5 stars Reviewed 1 week ago

I wish we had read the reviews before we stayed here. It is absolutely disgusting. The hallways were mouldy and stunk. The room needed a major over haul as well. The staff were unhelpful and we waited nearly an hour at the airport for our pick up.

Was this review helpful? Yes
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of... More 

Christchurch, New Zealand
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is what I call a BATH .... Basic Airport Transit Hotel. Years ago this used to be very good, I had stayed there many times, but now it is very tired and seriously in need of a major makeover and rethink about how to run a hotel. The checkin lady was expressionless and unwelcoming. I have seen robots with... More 

Was this review helpful? Yes
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest We appreciate your feedback about your recent stay. First of all my due apologies for your uncomfortable stay at our property and your points are noted for improvement and compliance. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months. . I hope that... More 

kiwiland
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed 3 weeks ago

if the staff were friendly, there is more security in the rooms and the bathroom floor tiles were placed properly. It seem as though the place had been constructed really quickly and economically that quality is not a priority or it is probably very old. Although they provide the free airport shuttle, they don't answer the phone when you call,... More 

Was this review helpful? Yes
airportgh, Manager at Airport Gateway Hotel, responded to this review

Dear Guest Thank you for taking the time to share your recent experience at Airport Gateway Hotel. I would like to sincerely apologise for not having met your expectations while staying with us. Your comments have most certainly been shared with our Director of Operations for review. Hope you will give us another opportunity to serve you. We look forward... More 

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