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Novotel Auckland Airport

4.5 of 5 Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
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Certificate of Excellence 2014
Novotel Auckland Airport
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Novotel Auckland Airport
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2,700 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chelmsford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars NEW

We spent two disconnected nights here whilst on holiday in New Zealand and found the hotel to be brilliant. The location is brilliant, right outside arrivals, the room was clean and modern but above everything else, the staff were really polite, friendly and helpful.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Nice room and good breakfast buffet. The hotel is across the street from the international terminal so you can walk to or from hotel without needing to use taxi. If you arrive late or fly early is is a great location and very convenient. The only negative is the pay for internet policy.

Was this review helpful? Yes
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review James, Despite the let down on the internet charge, I sincerely hope you enjoyed your stay with us. We are continuously navigating multiple options for the internet and hope to be able to have a better offer in the future. Thank you for staying with us, and have a great rest of the week. Sunny... More 

Asia
Top Contributor
163 reviews 163 reviews
47 hotel reviews
134 helpful votes 134 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Here are the good points: 1) Excellent location, right outside the airport literally. 2) Clean rooms, nice bed Here are the negatives: 1) Staff not friendly to tourists, unhelpful with requests, very condescending. I guess they are over whelmed with work. But it is the management's problem, and should not be translated to tourists 2) No free internet. The "free... More 

Was this review helpful? Yes
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for taking time to write us a review, I am very sorry to hear about your encounter with our staff and would love understand more on what may have happened. As I am unable to extract your information via TripAdvisor to investigate further. Would you be able to contact me directly on below email? Your feedback is important... More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I was sent on a work trip to New Zealand and was fortunate enough to be provided accommodation at the modern Novotel Auckland Airort. On the eleventh floor with its spectacular views of tarmac operations and stunning sunsets over the harbour beyond it was hard to leave the comfort of my room. The food, particularly the buffet breakfast, in The... More 

Was this review helpful? Yes
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review Thomas, Fantastic to see your positive feedback on the overall hotel. Especially highlighting the fitness centre area. Enough floor space, clean and modern equipment means good workout away from your regular gym back home! Topping up with scrumptious food provided from The Square kitchen team - hope you had great night's rest with us whilst... More 

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Spent two nights at the hotel as I was on Buisness trip and it was near the airport. Hotel rooms very quiet as it is very well insulated from any outside noise, being on the doorstep on Auckland International Airport. Hotel is well suited for transit passengers. Room of a high standard with good fittings and fixtures. This is my... More 

Was this review helpful? Yes
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for you review, Whilst it is great to see you had enjoyed your visit with us, I'm very sorry to see the letdown on the room service breakfast. I do hope the attendant was able to rectify the issue on the spot. Regardless of the resolution, I have shared this feedback with the relevant managers to look into... More 

Melbourne, Australia
Top Contributor
51 reviews 51 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Hotel was extremely comfortable and quiet and literally 1 minute to airport terminal definately recommend this hotel after a long flight and as a quick stopever to connect with your next flight. We enjoyed our overnight stay food and service was also excellent.

Was this review helpful? Yes 2
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review, and sharing a great tip on our Advantage Plus membership! In between flights, extra five minutes of sleep makes a huge difference and I'm glad to see you had a comfortable short visit with us - and even enjoyed the food! Thank you for staying with us, and see you again on your next stopover!... More 

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Additional Information about Novotel Auckland Airport

Address: Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
Phone Number:
Location: New Zealand > North Island > Auckland Region > Mangere
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Novotel Auckland Airport 4.5*
Number of rooms: 263
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Also Known As:
Novotel Auckland Airport Hotel Mangere
Novotel Auckland Airport Mangere
Hotel Style:
#1 Business Hotel in Mangere
#1 Luxury Hotel in Mangere

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