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Novotel Auckland Airport

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Ray Emery Drive | Auckland International Airport, Mangere 2022, New Zealand
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Novotel Auckland Airport
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Novotel Auckland Airport
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2,825 reviews from our community

Traveler rating
    1,655
    960
    150
    39
    21
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647
1,119
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Hamilton, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We choose this hotel when we have an early morning flight as we find it is both worry free and enjoyable. Staff are very friendly and efficient. The restaurant is 24/7 we can check our luggage then partake of a lovely buffet breakfast which is available from 5 am.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review, That's the perfect way to do it - why wait around at the crowded lounge when you can relax, with cup of coffee and have breakfast here before you head off! Thank you for your continuous support and we look forward to seeing you again on your next trip. Sunny Goo Rooms Division Manager More 

Hawkinge, United Kingdom
Top Contributor
394 reviews 394 reviews
153 hotel reviews
1,286 helpful votes 1,286 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Really this hotel is in a perfect location if you are flying in or out of Auckland airport and need to sleep there. It is literally across the road from the terminal. Perhaps a 3 minute walk!!!! And its a very comfortable, serene hotel. The soundproofing is excellent and the room is very well equipped and comfortable with free wifi.... More 

Was this review helpful? Yes
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your great review, I'm glad to see you enjoyed the overall hotel, including the experience at the restaurant. As the only restaurant near the terminal, it is often busy and can be very crowded. However, our restaurant team are very attentive, and trust they would have looked after you two very well. Thank you for your stay... More 

Northamptonshire UK
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Perfect location, walk straight out of the international terminal and across the road into the hotel, ideal for breaking your journey before catching the next flight. Superb accommodation, clean, comfortable, spacious and soundproof. Service was great, staff couldn't have been more helpful. Enjoyed the excellent breakfast, best we have had on our travels. We dined in the hotel restaurant two... More 

Was this review helpful? Yes
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

What a fabulous review. Thank you for your recognition of staff's service, we understand how tiring the traveling can be, and I sincerely hope you had good two night's sleep to get you ready for the next journey! I'm glad you enjoyed the meals at the restaurant, we will be introducing a new menu soon, and we hope to see... More 

Senior Contributor
37 reviews 37 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We literally spent 12 hours here after our late flight from honolulu landed and prior to flying out to wellington the next morning. So convenient situated right across from the International terminal. ..not even a 3 minute walk which was perfect with two tired and cranky kids. The room was new clean and stylish. The service was impeccable and the... More 

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NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Two tired and cranky kids - last thing you want to do is to wait for next hotel shuttle to arrive. Simply cross the road, quick check in and right in the room. We also offer online check in service which makes this process even faster! Despite the short visit, I do hope you had a comfortable stay with us.... More 

Contributor
11 reviews 11 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

we stayed at this hotel in March very convenient to the airport quick check-in The downside was the bath seemed dangerous to get in and out being so high & deep We had a lovely meal in the restaurant but it was a bit of a wait for our meal to arrive but it was worth the wait Definitely would... More 

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NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review, We are currently trialling a bath step to consider placing it in all rooms with bathtub. It is a fabulous size for a hotel for guest to relax in - However, it is indeed very high to climb over. Which can be challenging to elderly or shorter guests. I'm pleased to see the positive comment... More 

Binfield, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Have stayed here numerous times and standard is excellent. However last visit was marred by a large charge for a mini bar bill that was not ours. Did mention to staff on arrival at room that mini bar seemed light and no tea or coffee supplies. Told not to worry as would not be charged. On check out all ok.... More 

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NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Hello Heather, I'm very sorry to hear about the incorrect charge on your bill, despite when you had mentioned this to the team already! I have made a note to your profile in our hotel system to ensure the minibar is fully prepared and to look after you on your next stay - your milestone stay is coming up soon!... More 

Napier, New Zealand
Top Contributor
71 reviews 71 reviews
31 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 1 week ago

Only 20 metres from arrivals, the hotel is perfect if you come in off a late flight, as we did last week. Check in was very polite and efficient and a complimentary drink was offered. The room (double superior) was modern, bright and well sound proofed from the airport. The minibar fridge was not working, but a call to reception... More 

Was this review helpful? Yes
NovotelAKLAirport, Manager at Novotel Auckland Airport, responded to this review

Thank you for your review, Our executive and suite rooms have the best view of the runway in the hotel. However, all rooms are well soundproofed with same furnishings per room category. Thank you for your patience with the minibar fridge in the room, it is good to see our staff were able to assist you straight away without much... More 

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