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Willowbank Motel

183 Beach Road, Kaikoura, New Zealand
Hotel amenities
Willowbank Motel
Best prices for: 1 room 1 guest
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Ranked #20 of 20 Hotels in Kaikoura
A recent review
3 of 5 stars Reviewed January 16, 2015
Bernie T
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55 reviews from our community

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22
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We spent two nights here over Easter as part of a large group. Staff were very helpful on booking and arrival but the quality of the accommodation was really poor given the cost. We have stayed in places 10x better for less money. The units are tired and old and the bedding smelt. Shower was very poor. No facilities for... More 

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Waimate, New Zealand
Top Contributor
52 reviews 52 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 28, 2015

Kaikoura was really busy and this seemed the last available room...my husband booked and then I read the reviews! Unlike some people found, it was clean and did not smell! It is very dated. The blankets are thin and old. The walls very thin. $185.00 extravagant! The bathroom sink had a big crack. Would not stay here again, unless could... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 22, 2015

Stayed in family unit that was very smelly!stale and old. Very overpriced and there were no smoke alarms. I would stay elsewhere next time. The photos were deceiving and They don't do a service during the stay. The signs around the place seemed unfriendly.

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Contributor
13 reviews 13 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 16, 2015

We were treated with suspicion when first telephoning to make the reservation to the extent we considered going elsewhere. Being in the industry ourselves for over 20 years I found the initial . customer service disappointing. However we were pleasantly surprised at the cleanliness and layout of the unit which while basic met all our needs..Nice and quiet had a... More 

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Christchurch, New Zealand
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 4, 2015

Heated towel rail had masking tape where cord met the rail. Smoke detector in one bedroom, nothing in living area , this does not meet minimum safety standards . We had the two bedroom unit. Only opaque glass sliding doors on one bedroom, didnt even go to ceiling. I felt quite offended to be told I would be charged if... More 

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Madison, Wisconsin
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 12, 2014

The unit (and especially the bathroom) were clean and sufficiently spacious. Many of the details were dated (carpets, bedspreads, etc.) and there was a bit of dinginess underlying the clean surfaces. We did find it a bit odd that guests must wash their own dishes if they use the ones stocked in the sink, but there was a sign up... More 

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Dunedin, Otago, New Zealand
Top Contributor
111 reviews 111 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 11, 2014

will stay here again others say not but the price reflects it is not a modern up market motel,the staff very helpful,unit clean warm and cosy,to many signs up though on what and what not to do but apart from this had a lovely stay and will return,it is defintely 100% better than 1 down the road that we stayed... More 

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Northland Region, New Zealand
Senior Contributor
46 reviews 46 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 3, 2014

I found my room very pleasant, smelled nice as they had a glade bottle in the room,I did find the staff were a bit slow to answer the door bell, I got in my car to leave, once they found out I was there they showed me to my unit. there were signs up in the bathroom to show you... More 

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Rangiora, New Zealand
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed September 12, 2014

This motel has very musty smell, very dated and not good value for money. Photos on the Internet were very misleading. On the pictures it looked more modern but in reality it's very old. Does not deserve 3 stars that it displays. We were charged for baby cot, it came packed - not made-up. I would not recommend this place... More 

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Queenstown, New Zealand
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 25, 2014

While my room was quiet it was horribly outdated, signs of mould around the shower, peeling paint, cracked basin. I also found the heating woefully inadequate - as it struggled to combat the cold. Positively the welcome was warm and helpful. This will be an excellent stay when/if the rooms are refurbished - currently simply not good enough at the... More 

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