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The Ashley Hotel

74 Tasman Street, Greymouth 7840, New Zealand
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1 room 1 guest
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The Ashley Hotel
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152 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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  • German first
  • Italian first
  • Polish first
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English first
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    (152)
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    (40)
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Toronto, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were only at The Ashley Hotel for one night. We stayed in a two bedroom apartment with a full kitchen. It was nice and spacious but we did have a few problems. The main light in the living space with the couch and tv was not working. We think the bulb may have been fused. The heater in the... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Taranjit B, Thank you for your review and your positive comments relating to spacious two bedroom apartments and warm beds. Please note the heater in the hallway of the apartments is a night store heater and adjusts automatically this is why there are no dials to adjust. We will speak to our maintenance team regarding the light bulb. Once... More 

Bendigo, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We arrived on a cold wet horrible day and the room was freezing! Took a couple of hours to warm up. We also thought that the room hadn't been cleaned as throughly as you would like. If you are looking for somewhere with wifi access you get limited access and it's very very slow.

Was this review helpful? Yes 2
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear jemmalillian, Thank you for your feedback. We regret that you did not enjoy your stay with us and take your comments on board in our strive to provide the best possible service to our guests. As we normally receive good feedback regarding our room cleanliness we will be seeking further feedback into this. We will also be speaking to... More 

Travelers are raving about these Greymouth hotels

Auckland Region, New Zealand
Level Contributor
61 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 23, 2015

Calls itself a hotel but rooms are motel style without any cooking facilities. Clean, warm and tidy but old fashioned. Road noise was a problem in our room, as was the noisy water pipes in the middle of the night. Restaurant prices ensured we ate in town. Parking is far from spacious. WC could use a plumber to improve flushing... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear 757carol, Tank you for your review. We do apologize for the confusion regarding room types as we do have both styles of motel and hotel rooms available. Thank you for your positive comments regarding the cleanliness and warm rooms. We do have multiple large car parks available for guests. We are always more than happy when possible to make... More 

Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed July 13, 2015

Friendly service at reception was promising but our family room was pretty cold and smelt dusty or someone had been smoking in there. One of the heaters was set to'barely on' and dials had been removed so pesky guests couldn't adjust. Kitchen old but serviceable. Bathroom was in better condition thankfully. Beds were comfortable and had electric blankets. I needed... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Fudgie53, Thank you for your feedback. We do regret that you did not enjoy your stay with us at The Ashley Hotel. Please note that the heater with no dials is a night store heater that operates automatically. As always we are more than happy to help in making a guests stay more enjoyable especially in the extreme circumstances... More 

Brisbane, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 20, 2015

Stayed at the Ashley 10 June, a very elderly hotel crying out for a modern refit to bring it into the 21st century and move on from the 60's were it seems to be languishing. The staff are very cheerful, friendly and helpful, top marks to these young ladies. Now the restaurant is another world, main courses over $35, a... More 

Was this review helpful? Yes 1
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear CDallyWatkins, Thank you for your review. We appreciate all feedback and we take on board your comments in our strive to provide the best possible service to our guests. Pricing for our meals is derived from the high quality of ingredients served, we do regret that you did not enjoy your meals when dining as we normally receive positive... More 

Orlando, Florida
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 8, 2015

Not a bad hotel (more like motel) but in serious need of updating. Rooms are small and rather dark. Beds are extremely soft. Very small showers. Fairly clean but a bit worn. Hotel is out of the center of town and not much is in walking distance. OK stay for a great part of NZ but don't expect a lot... More 

Was this review helpful? Yes 2
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear bobolan92m Thank you for your review. We appreciate all feedback and take your comments on board in our strive to provide the best possible service to our guests. We do understand we can not please all our guests in terms of bed comfort but we will seek further feedback regarding this. In regards to the Wi-Fi we are making... More 

Wyoming
Level Contributor
99 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed April 29, 2015

For me this was just one more dumpy motel in a long line of dumpy motels. What was unusual was the the free wifi that quit being free after 2 hours. You got a little piece of printer paper from the reception lady with a user name and password that you put in to your device. It lasted 2 hours... More 

Was this review helpful? Yes 2
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear cheue444, Thank you for your review. We apologize we did not meet your expectations during your stay with us and we are currently resolving the issue regarding the Wi-Fi as the internet should be free and unlimited, we hope to have this completed soon. We do apologize for this inconvenience and understand how this can hinder your experience with... More 

Sydney
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed April 18, 2015

The hotel makes a good first impression but the room was in need of an update. It was a good size and quiet despite being located at the front of the hotel on the main road. The beach was only a short walk away and my boys enjoyed the pool. The smell from the bathroom was unpleasant, even when the... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Keely S, Thank you for your review and your positive comments regarding our spacious, quiet rooms and close proximity to the beach. We do apologize for the unpleasant smell from the bathroom and i have passed this onto our housekeeping and maintenance team to investigate further. Once again thank you for your feedback and we wish you all the... More 

1 review
1 of 5 stars Reviewed April 15, 2015

Although our 2 room appartment appeared clean, it was seriously dated. The heater on the wall had no dials and was posiitivly dead, the spare heaters had sticky tape holding the plugs together, the cords on the heaters were so short reletive to where the sockets were placed you had to litrally sit the heater up against the bed (... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Marrantz, Thank you for your review. We apologize we did not meet your expectations during your stay with us and take your comments on board in our strive to provide the best possible service to our guests. As we do comply with strict New Zealand fire safety regulations we will be investigating into concerns raised regarding electrical safety. As... More 

Melbourne, Australia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 12, 2015

Superior Room Double was very clean, plastic bags on the extra pillows, plastic bags on the drinking glasses. Linen was very soft, beds were comfortable. Off street parking. Upstairs overlooking the car park and the cemetery, very quiet. The pool looked inviting. The staff were very helpful, in particular the young man who offered to carry our suitcases up the... More 

Was this review helpful? Yes 2
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