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The Ashley Hotel

74 Tasman Street, Greymouth 7840, New Zealand
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The Ashley Hotel
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The Ashley Hotel
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140 reviews from our community

Traveler rating
    24
    49
    43
    19
    5
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21
60
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20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Would not recommend this hotel, from the moment we walked in the lady was quite rude, she gave us a blank look as to why we wanted the wifi password and gave us very poor directions to our room, the room it self is ok, the main issue I had is that I stayed on a Sunday night and got... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear dave1133, Thank you for your review. First of all please let me apologize for the disappointing service received during your stay. We have recently made changes to our reception staff to better reflect our high standard of customer service expected. We do understand that this is no remedy to you now but please know that is not what we... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

My partner and i stayed here for 1 night on our trip around the south island. We had some issues with the dates of our accommodation and the staff at the front desk were more than helpful with sorting out our issue. The room itself was more than expected for what was paid for. Only down fall was the price... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Jamie C, Thank you for your review. We are glad that you enjoyed your stay with us and thank you for your kind words relating to our friendly staff and value. We do have several menu options available for breakfast at varying prices. We hope to see you again on your next visit to Greymouth. More 

Chicago, Illinois
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a small motel style place. The staff was nice. The rooms are on the small side. There is no AC, so if you are hot, leave the windows open. They say the mosquitos will come in, but they didn't. There was a nice candy treat for you in your room when you arrive. It is pretty far out... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear DaveChicago_Illinois, Thank you for your review. Thank you for your positive comments relating to our friendly staff and evening meal. We are located 3km from the town center. We do have other coffee options available for breakfast in the buffet coffee is not too taste. Once again thank your feedback and we wish you all the best on your... More 

Wake Forest, Nc
Top Contributor
325 reviews 325 reviews
54 hotel reviews
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a simple motel/hotel and the room is small but it was designed a bit like the cabin on a ship so it is well planned. There is a tiny bath, clean carpet, TWO surfaces for luggage (why do most places assume there is only one suitcase for a couple?). However, they want you to re-use your towels, a... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear CarolinaBecky, Thank you for your review. We are delighted that you enjoyed your stay with us and thank you for your kind words relating to the layout of our rooms. Great to see taking advantage of our close location to the beautiful west coast beach. We do suggest re-using towels for the environment and will look into more towel... More 

Top Contributor
150 reviews 150 reviews
59 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The motel is next to a busy road and a railway line. It feels like staying in an unsafe car park. My room looked out at a brick wall on the other side of a parking space. Each room has its own door and another member of the group heard someone trying the doors in the night. I would never... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Poole11, Thank you for your feedback. Whilst a railway line is nearby, trains use a maximum of once per day, more often every two days. We have never had an issue with security at our hotel in the motel complex and will investigate into anyone trying doors and review security footage for any suspicious behavior. We do suggest our... More 

Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

From the outside, the Ashley hotel looked lovely and newly renovated. The reception area was also quite nice and the staff were very helpful and attentive. However, the guest rooms have not been updated to the same standard as the outside/reception. This unfortunately lets down the experience. The door to our room wouldn't lock properly therefore it would rattle through... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear dinkychick, Thank you for your review. We apologize that we did not meet your expectations in regards to your room decor. We take on board your comments while we consider room renovations. As we normally receive good feedback about our room cleanliness I have spoken to housekeeping team in regards to your comment regarding dust to ensure our high... More 

Ashburton, New Zealand
Top Contributor
83 reviews 83 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed February 13, 2015

We called into this hotel after recommendation from a frequent visitor . Took a room each. Nice big rooms , clean and tidy . It was a lovely night but we struggled to find somewhere to sit outside to chat. There were no pens in the room. I asked a very unfriendly morning receptionist for a pen and asked if... More 

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear David2111, Thank you for your review regarding your recent stay with us. We appreciate your positive comments relating large, clean and tidy rooms. We sincerely apologize in regards to our staff member on reception and we agree that it is the small things that can make a difference. We have spoken to such staff member in regards to this... More 

Lower Hutt, New Zealand
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 1, 2015

We were happy with our stay here. It is not a flash hotel, but it was clean and tidy. The kids lived in the pool during our 2-day stay. We asked for an additional fan for our room as it has no A?C and was stinky hot. great cooking facilities and a full-size fridge. Our queen size bed was comfortable.

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Darryn G, Thank you for your review. We are pleased that you enjoyed your stay with us and we appreciate your positive comments relating to our clean rooms, cooking facilities and comfortable beds. Once again thank you for your review and we hope to see you again on your next visit to Greymouth. More 

Senior Contributor
27 reviews 27 reviews
23 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 1, 2015

I really liked this hotel. Nice soft bed. Good rooms. Shower was decent. Plenty of parking. Nice Bteakfast. Wouldn't want to walk to town though... Need a car or Taxi to get there. Friendly staff . The acid test of would I stay there again... Yes I would

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear Mark E, Thank you for your review regarding your recent stay with us. Thank you for your kind words relating to our comfortable rooms, breakfast and friendly staff. We look forward to seeing you again on your next visit to Greymouth. More 

California
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 1, 2015

We traveled with a small group and stayed two nights. It is a 30 - 45 minute walk each way in to town, so it is not practical unless you have a car. Our room was small and dated, with a funky bathroom. The staff was friendly.

Was this review helpful? Yes
Jacob W, Guest Relations Manager at The Ashley Hotel, responded to this review

Dear RJBaxter, Thank you for your review and your positive comments relating to our friendly staff. We are located 3 km from the town center. We take on board your comments in relation to our rooms and this help as we constantly look at ways in improving this. Once again thank you for your feedback and we wish you all... More 

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