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Kingsgate Hotel Greymouth

32 Mawhera Quay, Greymouth 7801, New Zealand
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Kingsgate Hotel Greymouth
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Kingsgate Hotel Greymouth
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283 reviews from our community

Traveler rating
    12
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    101
    64
    43
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Tel Aviv, Israel
Top Contributor
117 reviews 117 reviews
41 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Resonable hotel and rates according to Greymouth. The hotels restaurant offers good and tasty dinner in resonable price. The breakfast was continental, altaugh it should be a buffet. Without any fresh fruits or vegetales. free limited wireless internet, free parking. The room needs renovation.

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Woodend, New Zealand
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

need of repairs. I was getting away for a nice weekend an from the pictures on the net. It looked like really nice decor with a nice balcony. What a complete let down cracks in the walls carpet thread bear. Where the heater meets the wall un safe wiring. very over priced and the balcony what a joke. I am... More 

Was this review helpful? Yes 4
KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Thank you for taking the time to write a review, we appreciate all feedback and do try to address all issues that are mentioned. I can advise that we are in the process of replacing the carpet in the superior rooms, and that all electrical appliances and fittings are checked regularly to ensure that they are safe to use. We... More 

Sheffield, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed here for two nights at the end of March 2015. Room was comfortable, tidy and clean. The staff were attentive, especially the bar and restaurant staff. The hotel had laundry services which were available for our own use. To use them had to buy tokens from hotel reception. (2$NZ per token.) Managed to get all our washing done... More 

Was this review helpful? Yes
KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We are happy that you enjoyed your stay and will pass your comments on to our staff. More 

Sydney, Australia
Top Contributor
74 reviews 74 reviews
9 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The room I stayed at was quite small. It appeared dirty everywhere as well. I could find hair from the previous hotel patron on bench top and in bed. That was totally unacceptable to me as far as cleanliness is concerned. The bathroom was aging and without a mixer tap at the sink. On a freezing morning, the last thing... More 

Was this review helpful? Yes 1
KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

We are sorry that you did not enjoy your stay with us, and apologise that the cleaning was not up to the required standard. Our economy rooms are small older style bathroom fittings, the shower is over the bath. For those looking for a bathroom with modern fittings and a walkin shower, our superior rooms have these features. More 

Rotorua, New Zealand
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 17, 2015

Terrible room which smelt musty had dirty carpets, curtains coming off the rails, dated furniture, moldy bathroom with rotting window sills etc. The room needed a total makeover and even the outside enterance needed a good clean. I could go on and on but DONT STAY THERE

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KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Thank you for taking the time to write a review of your recent stay with us. we are aware that we are an old hotel but do try to make up for this by offering clean comfortable accommodation and good honest service, we apologise that we did not deliver this time. More 

Dunedin, New Zealand
Contributor
20 reviews 20 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 15, 2015

This hotel would have been in fine in the 70s but is very dated and has been poorly maintained. The staff were friendly enough, the plumbing was the noisiest I have ever encountered! Reception staff didnt offer or seem to know too much about breakfast, we had to find about things like that by ourselves!

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KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

We appreciate all feedback and thank you for taking the time to review your recent stay. We know that we are not the most modern hotel but do try to offer honest, freindly and professional service, I am surprised that you felt that reception did not know about breakfast options, we will bring this up at our next staff breifing.... More 

Otorohanga, New Zealand
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 14, 2015

We booked this hotel because of its proximity to the rail station as we did the Trans-Alpine trip. While the hotel rooms are getting a wee bit shabby, they are clean and nicely presented. We had dinner at the hotel restaurant and had lamb shanks. They were superb, and the service by our waitperson Ashleigh was extra specially good. She... More 

Was this review helpful? Yes
KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Your kind words will be passed on to Ashleigh, we are aware that we are in need of a makeover, but do try to offer good clean comfortable accommodation along with honest freindly service. Our restaurant is open for breakfast and dinner every day where we serve a range of dishes that will suit most tastes that is reasonably priced/... More 

India
Top Contributor
52 reviews 52 reviews
27 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 11, 2015 via mobile

Firstly i was not convince to stay here as reviews here were not great enough. I tried with Hotel, to my surprise it was superb. Hotel is right in the centre of the city, it is opposite to the lake view and very close to market, railway station. Near to this hotel there is Indian Restaurant Priya. But to your... More 

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KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Thank you for your kind words and are happy that you enjoyed your stay with us. Your comments will be shared with all of our staff. More 

Essex, England
Contributor
19 reviews 19 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 9, 2015

We got to Greymouth after several week's of travelling around New Zealand, to find that our holiday company [Thomas Cook] had forgotten to book this hotel, even though they had given us a voucher for a stay there. To make matters worse, the hotel was full. However, Rebecca on the desk was exceptional: she found a room kept as a... More 

Was this review helpful? Yes
KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We are happy that we could help you on this occasion, Your kind words will be passed on to Rebecca. More 

Wrexham, United Kingdom
Top Contributor
73 reviews 73 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 1, 2015

Having been pleased with the standards in another Millennium branded hotel, we were disappointed with the Kingsgate. It is a large hotel in the centre of the town. The room was overdue investment to upgrade it; the décor, fixtures and fittings were all ageing and overall it felt a bit grubby. The hotel is old and is generally in need... More 

Was this review helpful? Yes 1
KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Thankyou for taking the time to review your recent stay, We are sorry that it was not up to the standard you expected. We are part of the Millennium group but unfortunately are not of the same standard of the Millennium or Copthorne hotels in the group. We are mot the most modern hotel, howevr do try to provide good... More 

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