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Kingsgate Hotel Greymouth

32 Mawhera Quay, Greymouth 7801, New Zealand
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Kingsgate Hotel Greymouth
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Kingsgate Hotel Greymouth
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288 reviews from our community

Traveler rating
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    45
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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fordtraveler56
Top Contributor
76 reviews 76 reviews
40 hotel reviews
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Where do you begin when everything from start to finish is horrible. We stayed here while on a tour of NZ for 2 nights. The room was dirty, outdated and noisy. The bathroom sink had an old moldy rubber stopper sitting on it that we refused to touch and it was impossible to get the water temperature adjusted for a... More 

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Christchurch, New Zealand
Top Contributor
108 reviews 108 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

In their defence the owners of the Kingsgate hotels do seem to be making an effort to refurbish their hotels around NZ. It looks like they are a way off getting to Greymouth though... from the lack of anywhere to park when you try to check in, through the tired public areas to the very outdated room this place really... More 

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Travelers are raving about these Greymouth hotels

Jervis Bay, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a bit of surprise, although an older hotel it was very clean, tidy and comfortable. Had a lovely room with a beaut bath, and all the amenities. Wifi was available in the bar or lobby. The bar was wonderful to sit in (had happy hour) and relax at the end of the day. Dinner was had in the... More 

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Granity, null, New Zealand
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I was attending a seminar at Kingsgate and I phoned the day before to ask about parking near the entrance. I explained that I have mobility difficulties and a mobility parking permit. I was told that Kingsgate has just the one parking space for `the disabled' but that the manager usually parks there. The person I spoke to said that... More 

Was this review helpful? Yes 1
KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Mary is correct that we have only one disabled carpark, we normally have sufficient car parking in our 2 carparks for our house guests but parking in the immediate vacinity of the hotel is limited. To ensure that we always have the disabled carpark available for those that need it we park a hotel vehicle in the space and then... More 

Senior Contributor
23 reviews 23 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was a little surprised at the dated appearance of the rooms and outside of the building. The foyer was very modern. Room were very clean, comfortable and warm. Staff were all friendly. Buffet breakfast was nice although one dish that I wanted had run out and not replaced. The second morning was not buffet and I was not offered... More 

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Tel Aviv, Israel
Top Contributor
116 reviews 116 reviews
41 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed April 21, 2015

Resonable hotel and rates according to Greymouth. The hotels restaurant offers good and tasty dinner in resonable price. The breakfast was continental, altaugh it should be a buffet. Without any fresh fruits or vegetales. free limited wireless internet, free parking. The room needs renovation.

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Woodend, New Zealand
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 7, 2015 via mobile

need of repairs. I was getting away for a nice weekend an from the pictures on the net. It looked like really nice decor with a nice balcony. What a complete let down cracks in the walls carpet thread bear. Where the heater meets the wall un safe wiring. very over priced and the balcony what a joke. I am... More 

Was this review helpful? Yes 4
KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Thank you for taking the time to write a review, we appreciate all feedback and do try to address all issues that are mentioned. I can advise that we are in the process of replacing the carpet in the superior rooms, and that all electrical appliances and fittings are checked regularly to ensure that they are safe to use. We... More 

Sheffield, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
4 of 5 stars Reviewed April 6, 2015

We stayed here for two nights at the end of March 2015. Room was comfortable, tidy and clean. The staff were attentive, especially the bar and restaurant staff. The hotel had laundry services which were available for our own use. To use them had to buy tokens from hotel reception. (2$NZ per token.) Managed to get all our washing done... More 

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KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Thank you for taking the time to write a review of your recent stay with us. We are happy that you enjoyed your stay and will pass your comments on to our staff. More 

Sydney, Australia
Top Contributor
75 reviews 75 reviews
9 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed April 1, 2015

The room I stayed at was quite small. It appeared dirty everywhere as well. I could find hair from the previous hotel patron on bench top and in bed. That was totally unacceptable to me as far as cleanliness is concerned. The bathroom was aging and without a mixer tap at the sink. On a freezing morning, the last thing... More 

Was this review helpful? Yes 1
KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

We are sorry that you did not enjoy your stay with us, and apologise that the cleaning was not up to the required standard. Our economy rooms are small older style bathroom fittings, the shower is over the bath. For those looking for a bathroom with modern fittings and a walkin shower, our superior rooms have these features. More 

Rotorua, New Zealand
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 17, 2015

Terrible room which smelt musty had dirty carpets, curtains coming off the rails, dated furniture, moldy bathroom with rotting window sills etc. The room needed a total makeover and even the outside enterance needed a good clean. I could go on and on but DONT STAY THERE

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KingsgateGreymouth, General Manager at Kingsgate Hotel Greymouth, responded to this review

Thank you for taking the time to write a review of your recent stay with us. we are aware that we are an old hotel but do try to make up for this by offering clean comfortable accommodation and good honest service, we apologise that we did not deliver this time. More 

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