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All 12 Palmerston North hotels »

Hotel Coachman

4.5 of 5
140 Fitzherbert Avenue, Palmerston North 4410, New Zealand (Formerly Rydges Palmerston North)
Hotel amenities
4.0 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveler rating
    8
    4
    4
    2
    0
Date Rating
Jones101
London, United Kingdom
Contributor
13 reviews
6 helpful votes
2 of 5 stars Reviewed February 16, 2012 NEW

The hotel itself is adequate and has good facilities but after a 2 day stay here with my boyfriend in January, we found the service (both on the front desk and the managers) to be lacking. Specifically, in one instance, we got back to the hotel late and called the night manager/chef and tried to order toasted sandwiches off their... More

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Michael Hudson, Manager at Hotel Coachman, responded to this review
February 19, 2012

Hotel Coachman prides itself on great customer service. We want to assure you that this attitude towards our guests will not be tolerated and action has been taken to ensure this does not happen again. More

CathyTsai
Taipei, Taiwan
Senior Reviewer
8 reviews
2 helpful votes
5 of 5 stars Reviewed January 12, 2012
1
person found this review helpful

I couldn't understand why this hotel is only rating 9 of 12. Our family had a very pleasant time in here. We stayed in a standard hotel room. Our room was spacious and bright. Bed was comfortable. Staffs are friendly. Free WiFi, free washing machine, free dryer and only one dollar for purchase laundry power. The breakfast was one of... More

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Gypsywillow
Upper Hutt, New Zealand
Senior Contributor
29 reviews
27 helpful votes
5 of 5 stars Reviewed January 12, 2012
1
person found this review helpful

This place has terrific service - front desk, breakfast, dinner, rooms, business centre assistance, and even free wifi (I forgot my ipad so had to use the business centre). We stayed the first week of 2012 and even though most places were in holiday mode this place was not. Our room although a little tired was clean and comfortable. The... More

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hunkyspunky
Napier, New Zealand
1 review
1 helpful vote
5 of 5 stars Reviewed August 13, 2011
1
person found this review helpful

I stayed here a few nights ago, Wow, I have not had such a wonderful experience, the rooms were spotless, the housekeepers at the motel were so friendly and helpful, the food from the restaurant was divine. this establishment should be 5 star! Night Porter is cute! More

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sandyjh
Hamilton, New Zealand
Reviewer
4 reviews
4 helpful votes
4 of 5 stars Reviewed June 18, 2011
2
people found this review helpful

I recently purchased two nights accommodation for the Coachman on Grab one. Was a bit worried when i read some of the reviews but turned out we had a very pleasent stay. The only fault with the room was that there is not enough lighting so the room was quite dark. Other than that couldn't fault it. Staff were also... More

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Mirabelle-M
Wellington, New Zealand
Senior Reviewer
7 reviews
2 helpful votes
4 of 5 stars Reviewed May 31, 2011
2
people found this review helpful

The food is good, the bar has a fair range, the staff are pleasant, the rooms are a reasonable size. The soap smells fab and the wallpaper joints are absolutely perfect!! And the concept of free WiFi is so staggeringly rare in New Zealand that finding it is unexpectedly delightful. More

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KP58
London
Top Contributor
87 reviews
80 helpful votes
5 of 5 stars Reviewed April 24, 2011
2
people found this review helpful

we'd booked the motel but on checking in were upgraded to the hotel. We were here for just one night on the way up to Rotorua and this was convenient, comfortable and reasonably-priced. I'm not sure there's anything to see in Palmerston North More

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AtHome10
Wellington, New Zealand
1 review
1 helpful vote
3 of 5 stars Reviewed March 26, 2011
1
person found this review helpful

Grew up in Palmerston North and wanted to stay in a nice hotel, so Hotel Coachman was my first call. Unfortunately, have to say I was disappointed. Booked two Deluxe rooms, which when we checked in I would have to say didnt quite meet my expectations of 'deluxe', my room was spacious but like other guests have commented on is... More

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Michael Hudson, Manager at Hotel Coachman, responded to this review
April 6, 2011

We appreciate your feedback and will look into what changes we can make to increase the satisfaction of our property for future customers. More

ghoshanjan
Shanghai, China
Senior Contributor
30 reviews
12 helpful votes
3 of 5 stars Reviewed March 24, 2011
1
person found this review helpful

Very friendly staff and a has a look of old mansion. The lift jerks to a halt and can be scary. The rooms are clean but has a shape that might not be very inviting for all. The bed and the bath is clean but with no frills. The coffee is freshly ground is is very aromatic. The resturant provides... More

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Michael Hudson, Manager at Hotel Coachman, responded to this review
April 6, 2011

Thanks for your review. The lift has been serviced and is running smoothly now. More

jem10nz
Hong Kong
2 reviews
3 helpful votes
3 of 5 stars Reviewed January 22, 2011
1
person found this review helpful

This was our first stay at this hotel and was a little disappointing for the price of the rooms. First impressions - The staff were generally welcoming and helpful - The Deluxe rooms are surprisingly small, quite dark, there is no view (but then there is no view in Palmerston North city anyway so no biggie) the decor was pleasant... More

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Michael Hudson, Manager at Hotel Coachman, responded to this review
January 24, 2011

We hope that you will reconsider Hotel Coachman the next time you travel to Palmerston North. We are looking into all of the issues you have raised, and will do our best to make sure that they don't happen again. More

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