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Copthorne Hotel Palmerston North

110 Fitzherbert Avenue, Palmerston North 4410, New Zealand (Formerly Kingsgate Hotel Palmerston North)
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Copthorne Hotel Palmerston North
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Copthorne Hotel Palmerston North
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205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
  • All months
    (205)
  • Mar-May only
    (59)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (40)
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Auckland Region, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

There are plenty of motels to choose from in Palmerston North, but quality hotels are somewhat lacking. Thankfully the Copthorne fills a gap in the market. We had a suite which was spacious and newly renovated. My son loved the spa bath and spent hours in there! Rooms were very clean, and we had more than enough towels and pillows.... More 

Was this review helpful? Yes
Wellington, New Zealand
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We loved our stay. Been here before the renovation and it was OK but needed to be tidied up. We wanted to take the shower home, it was just lovely and so refreshing. The decor is very fresh and the room is welcoming. I loved the checkin staff, the lady was very polite and happy. I think I would love... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback More 

Sydney, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a modern pleasant hotel. Its refurbishment has been outstanding - it looks and feels new and has a welcoming ambience. Staff were friendly and helpful. Food service was good (although the breakfast was a bit light-on for selections); room was spacious with good light and views over the city centre. Room was clean and all expected amenities provided.

Was this review helpful? Yes
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback. Would welcome all suggestions on additional items we can provide at breakfast More 

Melbourne, Australia
Level Contributor
65 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I avoid Copthorne Hotels usually due to previous bad experiences but this refurbished hotel changed my perception. Food was good but breakfast left me hungry. 30 minutes later I walked out without having eaten the poached eggs I ordered.

Was this review helpful? Yes
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for raising the issue over breakfast - I will follow up with the team accordingly More 

Christchurch, New Zealand
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First time staying at the Copthorne in Palmy and I was very impressed. -Rooms looked really stylish/well designed -Above average Tea/Coffee selection -Check-in staff were friendly -Restaurant Food was excellent! Loved the Fish of the Day meal (Snapper), best thing I have eaten in a long time :) All in all we would stay here again when we next visit

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. The kitchen team will be thrilled to hear you enjoyed the snapper More 

Gisborne, New Zealand
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

At last a Hotel with very good lighting in the room! Great staff very polite and professional. Highly recommend - in fact I am considering using this group around the country for the future based on this experience.

Was this review helpful? Yes
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your review, great to hear. Please don't hesitate to make contact if we can assist with bookings at any of our sister properties More 

Auckland Region, New Zealand
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wow, wow again. We enjoyed a very comfortable night in a Junior Suite that was very spacious in both the bedroom and lounge. There was even a micro wave. There appeared to be an interconnecting door into yet another bedroom which would make this a very economical and spacious option for a family or two couples. A full buffet breakfast... More 

Was this review helpful? Yes
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. Glad to hear you enjoyed your visit with us More 

Christchurch, New Zealand
Level Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 27, 2015

wow - as a kingsgate this place was pretty average. The refurb has really made a difference. The rooms are comfortable, spacious and have everything you need for a business or leisure trip. The new bathrooms have plenty of room and light. The water pressure is spot on. Will definitely use again

Was this review helpful? Yes
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback. Great to hear you like the new look More 

Taranaki Region, New Zealand
1 review
4 of 5 stars Reviewed May 25, 2015

I had arrived after partner and found room to be perfect for what we needed for night. great big shower plenty room for two, bed really comfortable had an amzing sleep. room had everything required to make stay amazing, staff were delightful friendly and courteous, easy check in and checout

Was this review helpful? Yes
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review More 

Wellington, New Zealand
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 16, 2015

Stayed here last Friday as a last minute booking. Really impressed with the room, the comfort and the heat as it was a cold night. Great tea/coffee facilities and well priced mini bar. Close by to everything and had no problem parking in their big car park. Would definitely stay again and recommend to friends.

Was this review helpful? Yes
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review - Glad you enjoyed your visit with us More 

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