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All 22 Palmerston North hotels

Copthorne Hotel Palmerston North

3.0 of 5 Hotel   |   110 Fitzherbert Avenue, Palmerston North 4410, New Zealand (Formerly Kingsgate Hotel Palmerston North)
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Copthorne Hotel Palmerston North
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52%
Ranked #13 of 22 hotels in Palmerston North
A recent review
5 of 5 stars reviewed 6 days ago
Peter H Hamilton, New Zealand
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  • Reviews (165)
  • Photos (25)
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165 people have reviewed this hotel

Traveler rating
    27
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    19
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57
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Hamilton, New Zealand
Contributor
20 reviews 20 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great renovations. The Copthorne Palmerston North has recently upgraded from The Kingsgate. Fantastic which includes the restaurant. Meals have improved immensely and the service, as always, is great. The rooms are spacious and very comfortable. Good views over the city and rural areas. Highly recommend a stay here at very reasonable rates.

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback - great to hear you enjoyed the improvements More

1 review
5 of 5 stars Reviewed 1 week ago

Fantastic stay- lovely refurbished Family room with plenty of space for two adults and 2 kids. Staff very friendly and helpful. Ordered in room service for dinner and really enjoyed. I guess when staying here ask for a newly refurbished room . We had ground floor with car park right outside just short walk from main Hotel . Would definitely... More

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the wonderful feedback More

Inchbonnie, null, New Zealand
Contributor
11 reviews 11 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Couldn't fault anything about my stay here. Lovely refurbished room, beautiful decor, very comfy bed, very clean and well serviced. Every staff member I dealt with was incredibly friendly and professional. Ordered room service, prompt delivery, good quality food. Would definitely stay here again and would recommend to others. Easy walk to town centre (less than 10 minutes), with lots... More

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback, great to hear such positive comments More

Auckland
Contributor
19 reviews 19 reviews
14 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A friendly welcome upon arrival, crisp clean sheets and very clean room. Stunning breakfast buffet and morning paper topped off a very pleasant stay. Run down on the outside, a hidden gem on the inside. Can't wait to stay here again. Love the furniture too, want it in my own house, was very handy for my conference too. And walking... More

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for taking the time to provide feedback. Great to hear you enjoyed your stay with us More

Auckland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 19, 2014 via mobile

Im def not in a refurbished room. Everything is old & tired & run down. Room smells like a second hand clothes shop! Reception is flash, room is dated! Fridge has rust in it, shower is old stainless tray with shower curtain, even the alarm clock is old!!

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for posting feedback. Following the refurbishment, 76 rooms on the site were rebranded as a Copthorne Hotel, whilst 59 rooms in exterior blocks trade under the Kingsgate name. Both products are of very differing standards and are priced accordingly. To avoid any confusion, please ensure any possible future bookings are made with the Copthorne hotel. My apologies for... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2014

I was really impressed with the standard of room I had here. The rooms are just being renovated to a really good service. There were 3 of us staying here for work but all in the block were given a free drink in the bar and the assistant manager explained about the areas that were still being done. This was... More

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your feedback. I can advise that apart from some minor remedial work, the refurbishment of the Copthorne hotel is now complete, and that access to the lifts by contractors is extremely limited. Glad to hear you enjoyed the new product More

Wellington, New Zealand
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 22, 2014

This was the "Kingsgate Hotel". Have stayed there on and off over the years, has always been pretty reliable. Stayed in a refurbished room on level two. Brand new room and lovely new bed. Pillows to big and hard. Lots of stereo noise from the bar below though at night and early Sunday morning!! Lady on check in demanded $50... More

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. The $50 fully refundable bond requested at check-in, also enables access to make telephone calls from your room, charge F&B onto your room account, as well as covering the minibar. This bond protects the hotel against those guests who depart without paying for such incidental charges. I do apologise for the lack of clarity in... More

Christchurch, New Zealand
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 15, 2014

We headed back to Palmerston North again for my daughters graduation and once again stayed at the Copthorne (Formerly The Kingsgate). We arrived on the day of the takeover which was a bit daunting but had the WOW factor when you walked in.Room configarations have now changed so we had to put a roll away bed in our room for... More

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback. Great to hear you enjoyed staying with us More

New Zealand
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 6, 2014

I rate this hotel as average simply because of the front desk staff whom don't do justice to the other hard working staff that try very hard to please there customers. The hotel is currently under renovation which is good to see so that's where the early morning noise (7.30am) from the workmen came from. Was going to have a... More

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback. Rest assured the front desk staff were "disappearing" to make contact with myself and maintenance personnel to have the matter rectified as soon as possible. That being said, an apology and thank you is standard practice for any hotel. My apologies for the noise caused by the refurbishment works More

New Zealand
Top Contributor
82 reviews 82 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed April 16, 2014

The reason for my stay was a cancelled flight and forced quick overnight stay, however, that was the good bit. The hotel appears to be in differing blocks, presumably mine being the prison block. It was old, dirty and poorly maintained. The bathroom appears to have been bodged up on several occasions and was from the Ark. A dirty used... More

Was this review helpful? Yes 1
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Additional Information about Copthorne Hotel Palmerston North

Address: 110 Fitzherbert Avenue, Palmerston North 4410, New Zealand (Formerly Kingsgate Hotel Palmerston North)
Location: New Zealand > North Island > Manawatu-Wanganui Region > Palmerston North
Price Range (Based on Average Rates): $
Hotel Class:3 star — Copthorne Hotel Palmerston North 3*
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Also Known As:
Kingsgate Palmerston North

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Copthorne Hotel Palmerston North offers 76 contemporary guest rooms ranging from Superior Twin or King rooms and Family Units to premium Executive Suites with spa baths. All have been designed with your comfort in mind and offer a relaxing space to unwind whether staying for business or pleasure. Facilities include a restaurant, bar, gym, 4 meeting rooms, 24 hour room service and a guest laundry. The hotel also offers complimentary car parking on site. ... more   less 
Number of rooms
76

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