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Copthorne Hotel Palmerston North

110 Fitzherbert Avenue, Palmerston North 4410, New Zealand (Formerly Kingsgate Hotel Palmerston North)
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Copthorne Hotel Palmerston North
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Copthorne Hotel Palmerston North
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188 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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South Australia
Contributor
11 reviews 11 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Pros - quiet, king bed, modern room Cons - no aircon, no fan ( did make a request but still waiting ), wifi only free in lobby which is annoying in this day and age. Really for the price you pay for these better rooms no aircon is a mystery but seems in NZ aircon is not a given. Would... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

Clean and tidy, but very old, noisy rooms that are in serious need of a make over. Shower is little more than a dribble, beds feel like there the originals from the 70s. If you want to step back in time with out the tardus, stay here for a night. Friendly and helpful staff

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. It appears your booking was made for the Central City Accommodation, and not in the Copthorne hotel (refurbished June 2014). That being said we oversee both operations and i apologise for the issues you experienced. More 

Napier, New Zealand
Top Contributor
75 reviews 75 reviews
26 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel which has obviously been refurbished recently. The rooms were very smart as was the lobby. There were nice touches such as a large TV and the bed was super comfy. Was really impressed with the décor of the place and it was a lot better than what I was expecting. Staff were also really friendly and it makes... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review. I would love to hear some specifics around the food so we can take the appropriate steps. Great to hear the positive comments about the team - Thank you More 

Porirua, New Zealand
Top Contributor
100 reviews 100 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 17, 2015

Booked at last minute and a room was found on the ground level. My mum was restricted to using her walker but all staff went out of their way to assist her. Had a soup only for dinner but still enjoyed the dining experience, nice to be fussed over. Always a plus to see the same friendly staff throughout your... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review, we look forward to welcoming you back on your next visit More 

Whangarei, New Zealand
Top Contributor
107 reviews 107 reviews
49 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed February 9, 2015

Happened to be in town the weekend of the 'grand prix'. No beds anywhere except the last two at the Copthorne. Sixth floor, very hot with no air con! Lovely receptionist took fan to our room whilst we at dinner. Dining room was closed as all the 'grand prix' guests were at the racing, duty manager opened up just for... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

The Stockcar teams champs event happens over Waitangi weekend every year, and is the busiest period for accommodation providers in the Manawatu district. Despite the lack of discounted accommodation available, if you like motorsports it really is an event not to be missed. Thank you very much for the positive comments about the staff and service - it is great... More 

Auckland Region, New Zealand
2 reviews
4 of 5 stars Reviewed February 9, 2015

checked in on fri 6th first night of teams was made welcome,very easy to check in 10min was in my room,then got told free drinks and nibbles for a hour to welcome teams fans very nice .went for a wander round palmy easy to find stuff .the hotel was very clean and facilities were modern only 2 gripes you had... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback - Glad to hear you enjoyed the extra touches we provided for this years event. We look forward to welcoming you back in 2016. More 

Wellington, New Zealand
Top Contributor
120 reviews 120 reviews
55 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 2, 2015

The Copthorne Hotel wont win any awards for its exterior asthetics being a somewhat ugly duckling standing alone and unwanted amongst otherwise low rise and largely commercial properties to the south side of the city centre. When local people asked where I was staying their reaction was largely negative suggesting its reputation is somewhat tainted. Yet I was happy here.... More 

Was this review helpful? Yes 1
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback. We really appreciate your comments More 

Upper Hutt, New Zealand
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 29, 2015

Stayed for one night. Booked online the night before, Thought i was getting a great deal. Boy was i wrong!! Unfortunately on arrival discovered that room was not in main building. On entering room, immediately was hit by old damp smell. Furniture really dated, stained carpets didnt impress. Shower box was rotting along the bottom, It looked disgusting. No information... More 

Was this review helpful? Yes 1
Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. Unfortunately your booking was not with the Copthorne hotel but instead with Central city accommodation, which is an entirely different product altogether.. That being said, we still oversee this operation and i sincerely apologise that the facility was not up to your expectations. More 

Auckland, Auckland, New Zealand
Top Contributor
77 reviews 77 reviews
31 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 25, 2015

Stayed for two nights. Some of the property/rooms have been refurbished to a very good quality. The main tower block where the restaurant/bar is located appears to have been given the focus. The room was actually quite spacious. Bathroom a bit on the tiny side, but the key factor for me was a proper walk in shower. The bed was... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. The Dec/Jan period has been particularly hot this year and i apologise for our oversight in not installing air conditioning during the recent refurbishment. We are currently investigating short and long term options into regards to this problem, and hope to have some solutions in place soon. My sincere apologies for the situation More 

Hamilton, New Zealand
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 4, 2014

Friendly welcoming reception staff. Room a good size. Bed comfortable. Standard towels . So don't expect huge soft bath towels...a little luxury I always appreciate as I am 6 ft 3 and a "big fella". Attached restaurant has good meals but a small menu. I was at a conference and my wife accompanied me. No short order menu available for... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. We do have a 24 hour menu available with toasted sandwiches, and other small meal options, so obviously need to advertise this a bit better. Thanks again for taking the time to provide us with feedback More 

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