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Copthorne Hotel Palmerston North

110 Fitzherbert Avenue, Palmerston North 4410, New Zealand (Formerly Kingsgate Hotel Palmerston North)
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Copthorne Hotel Palmerston North
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Copthorne Hotel Palmerston North
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193 reviews from our community

Traveler rating
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    45
    27
    20
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21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Christchurch, New Zealand
Top Contributor
180 reviews 180 reviews
40 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The superior rooms have been refurbished nicely, they come with a large good quality flat screen TV. Bed is super comfortable and I had a great nights sleep. Bathrooms reasonably large and clean. The rooms don't have any air conditioning, only a wall heater that doesn't have a fan, this however was more than ample to heat the room, though... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for a weekend visiting friends in Palmerston and would stay again. We were greeted by the most friendly staff member who was just lovely. It was so nice to have such a warm welcome. We were on the 6th floor, the room was refurbished, had a lovely big bed, up to date decor and was well laid out. The... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review. My team would love to welcome you back to the property again More 

Rotorua, New Zealand
Top Contributor
63 reviews 63 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in a ! Bedroom across from the restaurant entrance for one night only. Room was clean, comfortable, and quiet. Internet service did not seem to be available in the room, which was a bit of a drag. That said the people on reception were exceptional, both on arrival and on departure - thank you for your very pleasant manner.... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback, i will investigate the internet issue noted More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Booked with copthorne hotel on expedia for two nights..lovely hotel room on the top floor with an awsome view of the square. Bed was big and comfortable shower is a nice size too. Staff were lovely, thankyou also to housekeeping staff Paula for your little note 😊 appreciated. Noisey township as expected during the night on a w.e being in... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review More 

Wellington, New Zealand
Contributor
16 reviews 16 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The old Kingsgate Hotel (run by the Copthorne) was recommended to me as a cheap option for Massey students on a block course. The location is central, south of the square, next to supermarkets. The staff was nice. You will pay a bond for your room. There is no wifi in the old Kingsgate part of the hotel. You can... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your feedback. More 

South Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 25, 2015

Pros - quiet, king bed, modern room Cons - no aircon, no fan ( did make a request but still waiting ), wifi only free in lobby which is annoying in this day and age. Really for the price you pay for these better rooms no aircon is a mystery but seems in NZ aircon is not a given. Would... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the feedback More 

1 review
3 of 5 stars Reviewed March 12, 2015 via mobile

Clean and tidy, but very old, noisy rooms that are in serious need of a make over. Shower is little more than a dribble, beds feel like there the originals from the 70s. If you want to step back in time with out the tardus, stay here for a night. Friendly and helpful staff

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for your comments. It appears your booking was made for the Central City Accommodation, and not in the Copthorne hotel (refurbished June 2014). That being said we oversee both operations and i apologise for the issues you experienced. More 

Napier, New Zealand
Top Contributor
75 reviews 75 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed February 27, 2015

Nice hotel which has obviously been refurbished recently. The rooms were very smart as was the lobby. There were nice touches such as a large TV and the bed was super comfy. Was really impressed with the décor of the place and it was a lot better than what I was expecting. Staff were also really friendly and it makes... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review. I would love to hear some specifics around the food so we can take the appropriate steps. Great to hear the positive comments about the team - Thank you More 

Porirua, New Zealand
Top Contributor
120 reviews 120 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 17, 2015

Booked at last minute and a room was found on the ground level. My mum was restricted to using her walker but all staff went out of their way to assist her. Had a soup only for dinner but still enjoyed the dining experience, nice to be fussed over. Always a plus to see the same friendly staff throughout your... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

Thank you for the review, we look forward to welcoming you back on your next visit More 

Whangarei, New Zealand
Top Contributor
106 reviews 106 reviews
49 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed February 9, 2015

Happened to be in town the weekend of the 'grand prix'. No beds anywhere except the last two at the Copthorne. Sixth floor, very hot with no air con! Lovely receptionist took fan to our room whilst we at dinner. Dining room was closed as all the 'grand prix' guests were at the racing, duty manager opened up just for... More 

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Carey L, General Manager at Copthorne Hotel Palmerston North, responded to this review

The Stockcar teams champs event happens over Waitangi weekend every year, and is the busiest period for accommodation providers in the Manawatu district. Despite the lack of discounted accommodation available, if you like motorsports it really is an event not to be missed. Thank you very much for the positive comments about the staff and service - it is great... More 

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