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Grand Mercure Basildene Manor

Travelers' Choice award winner
187 Wallcliffe Road, Margaret River, Western Australia 6285, Australia
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Grand Mercure Basildene Manor
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Grand Mercure Basildene Manor
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Grand Mercure Basildene Manor
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385 reviews from our community

Traveler rating
    314
    49
    18
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    2
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31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Singapore
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We have been living in Singapore for the last 15 years and recently visited Margaret River for the first time. We stayed in Basildene Manor and THOROUGHLY enjoyed our stay. The staff were outstanding - we had our 3 sons and two elderly mother in laws travelling with us and they were extremely accommodating in all respects - couldn't have... More 

Was this review helpful? Yes 1
Perth, Australia
Contributor
20 reviews 20 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I have stayed at Basilden Manor a few times. The hotel itself is lovely relaxed with the rooms having a beautiful Hamptons feel about them. The Lobby and dinning areas are simply beautiful along with the staff who attend to you! The breakfast in the mornings are so plentiful with everything you could want from fruits cereals,... More 

Was this review helpful? Yes 1
Perth, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Very enjoyable weekend right from the start. We arrived late afternoon on the Friday, Max explained every detail very well from the history of this beautiful piece of history to the gardens and places to visit. Nothing was too much trouble for all the staff we dealt with and were made very welcome. We will certainly be visiting again. David... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Dear David and Sue, Thank you for taking the time to provide such wonderful feedback regarding your recent stay at Basildene Manor. We are very fortunate to have a fantastic team working for us as they are very passionate about the region and ensuring everyone has a wonderful stay. We have told Max that you felt very welcomed by him... More 

Hastings, New Zealand
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We visited from New Zealand recently and our friends from Perth booked us in here, they are regular visitors to Basildene Manor, and we can see why, great old world charm, but with all the up to date facilities one expects these days. Great to have a pre breakfast swim in the lovely pool, very quiet location, wonderful breakfasts, and... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Dear Steve, Thank you for your fantastic feedback regarding Basildene Manor. We really appreciate your feedback regarding the property and the team as we strive to ensure each guest has a wonderful stay. We are fortunate to have a wonderful group of passionate people working at the property whom are committed to our guests. We hope you have the opportunity... More 

Bunbury, Australia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderfully quiet. The hotel only does breakfast and afternoon tea, no bar, which was fine by us. It meant that there was no late night noise. We stayed in a suite which was roomy, clean and nicely appointed. Beautiful view over the garden. Will definitely go there again if we get the opportunity.

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Dear Georgina, thank you for your lovely feedback regarding your recent stay at Basildene Manor. We strive to provide our gusts with a wonderful peaceful and realxing experience in a welcoming environment and it is always pleasing to heasr from our guests that we have achieved this. We hope you return to visit us again soon. regards Andrea More 

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Relaxation was the order of the day following our daughters wedding in Perth. The Basildene Manor lived up to its reputation of an amazing charming period home with approx 19 rooms only, in a glorious setting of manicured lawns and colourful gardens. The staff were very friendly, professional and attentive without being obtrusive. We were upgraded to the suite (wow... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Thank you for your wonderful review of Basildene Manor. Your feedback was fantastic and really epitimises everything that the team try to achieve for all of our guests. It is very satisfying to know that you have left with lifetime memories and are recommending us so highly. Your comments are extremely important to us and we would like to thank... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the moment you drive up the lovely tree lined drive you start to relax. To enter reception you pass a beautiful old oak and look out at the wonderful garden. The staff are friendly, professional and very caring. Our room on the ground floor was in the original building was small but we chose this in preference to a... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Thank you for your wonderful feedback regarding your recent stay at Basildene Manor. The team are fantastic and pride themselves on all guests having a truly wonderful experience. The breakfast offerings have been developed from old recipes designed to keep that feeling of old world charm. Like you I love the original manor rooms which have that atmosphere and charm... More 

Brisbane, Australia
Top Contributor
59 reviews 59 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Basildene Manor is simply a lovely place to stay in Margaret River. The grounds are magnificent and the original manor house is a great place to stay. There is a newer wing also, but we were very comfortable in the original building. Staff were very friendly and efficient and the breakfasts were truly delicious. It's only 5 minutes from town... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Dear Peter, Thank you for your lovely feedback regarding Basildene Manor. We have a wonderful team who take pride in providing a fantastic experience to our guests. They team who look after the grounds have them looking truly wonderful all year round. The rooms in which you stayed in the original Manor are my personal favourite. I hope you have... More 

Darwin, Australia
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

From the moment we drove up the drive to the beautiful old manor house, we were captivated by this oasis of peace and quiet and elegance. We stayed in Hermitage - each of the 17 rooms are named after a grape or wine style - a most comfortable and well-appointed room, with a balcony with views over the lovely gardens,... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Thank you for your feedback regarding your recent stay at Basildene Manor. We really appreciate your recommendation of the property and are pleased that you had a pleasant stay. We have strived to keep the old world charm while providing some modern conveniences for our guests, hence the nespresso coffee machine. We appreciate your comment regarding the teapot and we... More 

Perth, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have had the enjoyment of holidaying at Basildene Manor for our 4th time this week and like all previous stays we come away feeling totally refreshed and relaxed. The location and setting of this amazing Hotel (old historical home) is just beautiful. The manicured gardens to the forest outlook, just perfect. All facilities and rooms including the dining room... More 

Was this review helpful? Yes 2
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Thank you so much for your positive feedback and recommendation of Basildene Manor. The property is absolutely gorgeous and the team do a fantastic job of keeping it in pristine condition so that our guests can enjoy all that it offers. To be named as the best hotel you have stayed at with Accor is truly fantastic and we really... More 

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