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Grand Mercure Basildene Manor

Travelers' Choice award winner
187 Wallcliffe Road, Margaret River, Western Australia 6285, Australia
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Grand Mercure Basildene Manor
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Grand Mercure Basildene Manor
Grand Mercure Basildene Manor
Grand Mercure Basildene Manor
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374 reviews from our community

Traveler rating
    305
    47
    18
    2
    2
See reviews for
30
266
6
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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  • English first
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  • All months
    (374)
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    (100)
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Newark, New Jersey
Top Contributor
71 reviews 71 reviews
34 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is really a wonderful old house restored and provides a great service to guests. The breakfasts were home cooked, excellent quality and service was great. The garden is kept wonderfully. Lovely swimming pool. Great local knowledge of things to do. If I had a few minor gripes I would say - internet in the rooms is an upgrade they... More 

Was this review helpful? Yes
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Thank you for your feedback regarding your recent stay at Basildene Manor. It is wonderful to receive your comments regarding the breakfast, the staff and their fantastic knowledge of the region. The team do strive to ensure that our guests have a wonderful stay with us. We are hoping to resolve the issue with the WIFI at the property and... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A beautiful hotel in the most gorgeous garden setting. Polite and helpful staff, comfortable rooms and great to have use of laundry. Amazing breakfast and heavenly scones. Can't wait to return there but in the meantime will urge any friend visiting Margaret River to stay here.

Was this review helpful? Yes 2
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Dear Louise, thank you for your wonderful feedback regarding your recent stay at Basildene Manor. We have a wonderful team who pride themselves on ensuring everyone has a wonderful time when they stay so it is great to see that they are making this happen. They have spent a lot of time researching the property and coming up with the... More 

Cambridge UK
Top Contributor
88 reviews 88 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 3 nights. Hotel is set in stunning grounds and is like a country house from the 30s. Staff are really friendly and helpful. Room was enormous including 3 piece suite. two washbasins in restroom. All spotlessly clean. You could do this self catering as room had a fridge and they supply barbecue kit so you can eat on your... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Thank you so much for your wonderful recommendation and review of Basildene Manor. We really appreciate you sharing your feedback and providing us with such wonderful comments. We hope you have the opportunity to stay with us again soon. More 

Bangkok, Thailand
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent 5 nights at Basildene Manor on holiday and it was a terrific experience from start to finish. The location is excellent, just a few minutes from the downtown restaurants in Margaret River. The staff is superb and extremely helpful. The grounds are among the most beautiful we have ever seen and we travel very extensively.... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Thank you for your fantastic feedback regarding your recent stay at Basildene Manor. It makes us very happy when our guests have such a wonderful stay with us and we really appreciate you providing the feedback and recommending us to others. We have a wonderful team at the property who strive to ensure everyone that stays has a fantastic time... More 

Perth, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at Badildene Manor for 7 days for our honeymoon. We can not speak highly enough of the staff who did everything in their power to try and make our stay very special. It started with an attempt to upgrade us (for free) to the bridal suite (which unfortunately they couldn't because it was booked out... More 

Was this review helpful? Yes 2
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Congratulations on your wedding. Thank you for your wonderful feedback regarding your recent stay at Basildene Manor. We love hosting guests who are celebrating special occasions and what is more special than your honeymoon. We feel very privileged that you chose to stay with us for this special occasion. WE appreciate your wonderful recommendation and hope you return again soon... More 

Gold Coast, Australia
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Hotel is just gorgeous & only a 2 min drive to the Margaret River Town Centre. Set amid its beautiful grounds the Manor truly is a little gem! The rooms are just lovely, stunning decor & very, very clean with beautiful plush comfy beds, pillows & towels. The breakfasts are just delicous with fresh plates of fruit, a mix... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Thank you for your feedback regarding your recent stay at Basildene Manor. We are very proud of Max and all of our team whom take pride in providing guests with a unique memorable experience. The breakfast is designed to reflect the items you would find in days gone by and the recipes are ones sourced from local and historic resources.... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Basildene Manor is a tastefully restored homestead set in 14 acres of perfectly manicured gardens. The friendly and professional staff go out of their way to make guests feel at home, explaining some of the historical details of the property and providing information regarding local attractions if required. The day starts with an excellent buffet and a la carte breakfast... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Thank you for your feedback regarding your recent stay at Basildene Manor. We really appreciate your positive feedback regarding the property. We have tried to be as true to the history of this property as possible when refurbishing the rooms an grounds. The location is fantastic being so close to Margaret River township and so close to many of the... More 

Perth
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I spent 10 nights here in March and this was our second visit after a number of years. We loved the place, the location is ideal as in just out of the busy main street in Margs yet walking distance and on the way to the beach. Breakfasts are fantastic and the rooms were excellent. really couldn't... More 

Was this review helpful? Yes 1
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Thank you for your feedback regarding your recent stay at Basildene Manor. We love getting such positive feedback from our guests. Thank you once again and we hope you will stay with us again soon. More 

Singapore, Singapore
Top Contributor
106 reviews 106 reviews
100 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The best thing about this hotel is the beautiful garden. We bought some cheese and bread for dinner and tasted one of the great wines we bought during the day in this beautiful garden. The room was nicely decorated and comfortable. However, wifi was hardly available in the room. We didn't like the breakfast. Mostly because of a miserable French... More 

Was this review helpful? Yes
AccorVacationClub, Director of Sales at Grand Mercure Basildene Manor, responded to this review

Dear Karin, thank you for your feedback regarding your recent stay with us. It is truly disappointing that you did not have a perfect stay with us. You feedback has been past on and the team are devastated as they strive to provide a personal welcoming experience. It has provided us all with the incentive to improve and we hope... More 

Sydney, Australia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed at Basildene Manor for 1 week over Easter 2015 to celebrate our 20th wedding anniversary. The property is spectacular, with luxuriously manicured gardens and elegantly decorated rooms. Max is a most entertaining and knowledgeable asset to the Manor, nothing is too much trouble and we felt very welcome. The dining room overlooks the gardens and breakfast and devonshire... More 

Was this review helpful? Yes 1
AccorVacationClub, manager at Grand Mercure Basildene Manor, responded to this review

Thank you for your wonderful recommendation of Basildene Manor. a 20 year anniversary is very special and we feel blessed that you chose to spend this time with us. Max is fantastic both personable and very knowledgeable and we regard him as an asset. We hope you come and visit us again soon. More 

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