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BIG4 Traralgon Park Lane Holiday Park

Certificate of Excellence
5353 Princes Highway, Traralgon, Victoria 3844, Australia
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1 room 1 adult
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BIG4 Traralgon Park Lane Holiday Park
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108 Reviews from our TripAdvisor Community

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Melbourne, Australia
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Family and I went here for new years eve 2015/2016. I was actually crying to manager Chris and he never even cared. It was supposed to be a deluxe and was appalling !! Dirty seats and tables Glass on TV and windows all sticky. Toilets x2 were all dirty down outside and floor. Fridge was all black. etc etc. I... More 

Helpful?
Thank JeanAus
Aussie in York, UK
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for a night heading back from Merimbula to Ballarat. Good family cabin, clean, roomy enough, well priced. Great play activities for our 2yo, especially the jumping pillow. Staff very friendly, park was very quiet. Would stay here again

Helpful?
Thank DukeandDuchessofyork
ParkLaneHP, Manager at BIG4 Traralgon Park Lane Holiday Park, responded to this review

Dear DukeandDuchessofyork, Thank you for taking the time to provide us with this great review! We are glad to hear that you found our accommodation to be clean and spacious and suitable for your family. We love knowing that your little one enjoyed our play facilities, especially our jumping pillow! We value knowing that you found our customer service to... More 

Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

The cabin is really tired from furnitures,bunkbed has a screw hanging out on it just above the bottom bed w/c is scary if kids would sleep there,carpet stained,bathroom fixtures,spider & spider web everywhere this is unacceptable.Cabin really needs a good make over.My kids loved the parky's fun park though but we need to pay extra for it.The outdoor pool was... More 

Helpful?
Thank Leizach
Melbourne, Australia
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Cabin not cleaned properly, spiders and webs still visible on the ceiling joints. floor was not vacuum clean or mopped properly. lights not working. toilet leaking. beware of the stairway, handrail wobbly, support screw missing, electric stoves with doggy base. manager on duty lack experience. better add extra twenty bucks per night and stay at century inn nearby. just a... More 

Helpful?
Thank Daniel H
ParkLaneHP, Manager at BIG4 Traralgon Park Lane Holiday Park, responded to this review

Dear Daniel H, Thank you for taking the time to provide us with feedback. We are sorry to hear that in this instance your stay with us did not meet your expectations. Our team are constantly working hard to provide a clean, safe and well maintained holiday park for our guests to enjoy and we value all feedback as it... More 

Rosebud, Australia
1 review
5 of 5 stars Reviewed 4 weeks ago

Love coming to this place the staff are always very pleasant and willing to help in any way they can. The staff are all so friendly and polite.The facilities are fantastic for the kids especially all the new facilities that have been built recently. We had a cabin and it was spotless and just the right size. Great job to... More 

Helpful?
Thank karissa r
ParkLaneHP, Manager at BIG4 Traralgon Park Lane Holiday Park, responded to this review

Dear Karissa r, Thank you for taking the time to write a review on your recent stay with us and sharing such kind words. We love hearing when our guests have enjoyed their stay as our staff work tirelessly to ensure all of our guests have a memorable time when they stay in our holiday park. Our team strive to... More 

Bairnsdale, Australia
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed January 2, 2016

Our family booked a 3 bedroom cabin which was almost the size of a small house. the cabin was clean with all mod cons, and air con. The park is set on the highway which for some people could be a problem with noise, we were lucky and were down the back. although the nearby airport was busy the children... More 

Helpful?
Thank m_spencer991
ParkLaneHP, Manager at BIG4 Traralgon Park Lane Holiday Park, responded to this review

Dear m_spencer991, Thank you for taking the time to write a review on your recent stay with us. We are glad to hear that it was a good one. We take pride in being a destination for families, including ones of the four legged variety and love hearing this is evident by our guests. We are thrilled to hear how... More 

Bendigo, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 2, 2016 via mobile

Although it was a one night stay and the cabin was spacious on closer inspection the bathroom was filthy, the kitchen had dead bugs/flies etc. Reading the information provided we then learnt we also had to strip the beds and do the dishes or we could incur a $200 cleaning fee. On return of the key we voiced our dissapointment... More 

Helpful?
Thank Kelly L
ParkLaneHP, Manager at BIG4 Traralgon Park Lane Holiday Park, responded to this review

Dear Kelly L, Thank you for taking the time to write a review on your recent stay with us. We apologise that in this instance your stay did not meet your expectations. Our staff strive to provide well maintained and clean accommodation for all guests and are sorry to hear that this was not the case for you. We apologise... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 23, 2015 via mobile

Booked here because of the pool facilities but alas the two hottest days and the pool is "closed for maintenance" reopening boxing day. Seriously. Hot weather = cool water = happy days.... No swimming in the pool = unhappy. The maths is simple

Helpful?
1 Thank Cameron C
ParkLaneHP, Manager at BIG4 Traralgon Park Lane Holiday Park, responded to this review

Dear Cameron C, Thank you for providing us with a review. We are sorry to hear that you were disappointed with the closure of our pool during your stay. We endeavour to provide a safe environment for our guests and in order to adhere to this we needed to close the pool for a short period of time. We apologise... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 22, 2015 via mobile

The kids loved all the amenities especially the awesome and unique indoor play gym. This place is right on the highway and there is some road noise though. Maybe you can't hear it from sites further back but even inside my motor home the buzzing sound of the highway was omnipresent.

Helpful?
Thank Andrew S
ParkLaneHP, Manager at BIG4 Traralgon Park Lane Holiday Park, responded to this review

Dear Andrew S, Thank you for taking the time to provide us with this review. We are thrilled to hear how much your family enjoyed your holiday at our park. Our staff take pride in being a destination for families and in being able to offer our guests quality amenities and facilities. Again thank you for providing us with a... More 

Churchill, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 21, 2015

Clean, everything works, good value for money. We stay here every year during the very dangerous extreme fire risk days. We keep coming back it is good value and clean and everything works and staff are pleasant and helpful

Helpful?
Thank Bill W
ParkLaneHP, Manager at BIG4 Traralgon Park Lane Holiday Park, responded to this review

Dear Bill W, Thank you for taking the time to provide us with a review. We are pleased to hear that your recent stay with us was a good one. As you know it is our pleasure to look after our guests, especially during extreme fire days. We look forward to welcoming you back in the near future. Kind regards. More 

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