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Coffee Palace Backpackers

3.0 of 5 24 Grey Street, St Kilda, Port Phillip, Victoria 3182, Australia
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Coffee Palace Backpackers
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134 reviews from our community

Traveler rating
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    7
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    68
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
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Sao Paulo, SP
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars NEW via mobile

This place was okay but the hostel staff were very rude and so cliquey. There were three of us and it felt like everyone was very rude and obnoxious. Most of the people in this hostel were actually working there, the kitchen had no utensils and the laundry room was never available as the staff were washing the hostel sheets... More 

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Senior Contributor
32 reviews 32 reviews
25 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I actually liked the flair of the old building – high ceiling, everything a bit (real) vintage and I also noticed that the owner sort of tries to use this as the hostel theme. It could totally work, this could easily be an amazing hostel and maybe they're just in the middle of doing a lot of improvements but at... More 

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Stockholm, Sweden
1 review
1 of 5 stars Reviewed 1 week ago

I can't even begin to tell you why you shouldn't stay at this hostel. First of all, the staff were rude. There were two persons of the staff (the blond woman in the gift shop and the guy with the beard) who knew what serviceminded means, but almost all the others were in training and knew nothing of how to... More 

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Senior Contributor
22 reviews 22 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Sadly enough, I stayed here for 2 weeks because it was the cheapest one around Melbourne. Zero hygiene, toilets and showers didn't work after a while. And even the kitchen was broke. This place is falling apart. Don't go here. It's terrible!!

Was this review helpful? Yes 2
DJBewsic, General Manager at Coffee Palace Backpackers, responded to this review

Thanks for taking the time to leave a review! We love feed back like this, it helps us identify procedures we need to tweak! That sure was a stressful couple of days when the sink in the kitchen was blocked up. We had 3 teams of plumbers out to try and identify the problem until it was sorted. We shouted... More 

Seventeen Seventy, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Probably the worst hostel I've ever stayed in, take my word for it this hostel is bad and dont waste your time or money on it, even if its cheaper. no even one bowl to have breakfast in, you have to use saucepans, or cups. Everything is terrible, old dated building, one useable shower per floor, poor staff and kitchens... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

How can the manager read all these awful reviews and not change anything ?. Im a traveller i don't expect my room to be luxury but i Do expect it to be clean. I walked in and straight away noticed that it had not been cleaned in the slightest. Pubes and hairs in the sink, lots of rubbish under the... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The Coffee Palace is a shocking establishment, like living in squalor. One available shower to cater for the sizeable amount of residents is derisory and laughable made even worse by the fact it is caked in dirt. When I first booked to stay in the Coffee Palace I didn't realise that we would be walking into a construction site, although... More 

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Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Cleanliness - It wasn't clean. Location - Excellent (for the procurement of haggard prostitutes). Rooms - 'Cells' would be a more apt description. In fact, the rooms were nicer in Alcatraz. Service - whilst stood underneath a big sign saying 'alcohol sold here', I asked the bloke behind the counter "can I get a couple of beers please?", to which... More 

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I would not recommend this place to anyone, ever. The staff said nothing to me other then where my room was located. Nothing about the wi-fi, or the city, or where the showers and toilets are. There are no lockers in the room, or at the reception, which is scary because it is located in a dodgy area of town.... More 

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DJBewsic, General Manager at Coffee Palace Backpackers, responded to this review

Thanks for taking the time to leave a review! Feedback like this helps us identify where we're going wrong! Since reading this our staff have undergone more customer service training and are being a lot more informative. We've just hired a new housekeeping team lead by a hotel professional to make sure that all our rooms and facilities are tip... More 

1 review
1 of 5 stars Reviewed January 19, 2015 via mobile

Stay for 3 nights. Room, shower area not clean, visible dirt and dust everywhere. Ensuite bathroom for 4 bed dorms not available to use which was not told by staff. Swap card (room 202) not working, been climbing the f****** stairs for a million time to get it sorted. Eventually, still not working. Wifi not accessible to all floors. Kept... More 

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DJBewsic, General Manager at Coffee Palace Backpackers, responded to this review

Thanks for taking the time to review! It's feedback like this that help us improve. I'm sorry to hear that you though the cleanliness of the shower area were sub par. We've just hired a new housekeeping team lead by a legend with a hotel background to make sure that everything is spick and span! Also we're currently renovating all... More 

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Additional Information about Coffee Palace Backpackers

Address: 24 Grey Street, St Kilda, Port Phillip, Victoria 3182, Australia
Location: Australia > Victoria > Greater Melbourne > Port Phillip > St Kilda
Price Range (Based on Average Rates): $
Hotel Class:3 star — Coffee Palace Backpackers 3*
Number of rooms: 62
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Also Known As:
Coffee Palace Backpackers Hotel St Kilda
Coffee Palace Backpackers St Kilda, Greater Melbourne

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