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Coffee Palace Backpackers

24 Grey Street, St Kilda, Port Phillip, Victoria 3182, Australia
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Coffee Palace Backpackers
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Coffee Palace Backpackers
Coffee Palace Backpackers
Coffee Palace Backpackers
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139 reviews from our community

Traveler rating
    20
    21
    8
    19
    71
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1
31
34
Business
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (139)
  • Mar-May only
    (38)
  • Jun-Aug only
    (30)
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    (30)
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    (41)
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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago via mobile

Hostel staff were unhelpful and unwelcoming. Room standard was poor compared to others we have stayed in for a similar price (e.g. Broken doors, loud beds). Lack of respect from other guests, and this didn't seem to be encouraged by staff and hostel standards. Other hostels stayed in within a similar price range have offered a much better service. However,... More 

Was this review helpful? Yes
DJBewsic, Manager at Coffee Palace Backpackers, responded to this review

Hey There! Thank you for leaving a review. We are right in the middle of big renovations so hopefully next time you get back to stay with us you will see massive improvements. We apologise that some of our staff were unhelpful but Kim (our travel agent) was stoked with your feedback. We are getting all our reception staff to... More 

Bradford, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

Greeted by ignorant staff. 5 of us stayed in a 6 bed dorm, the showers on our floor were either boiling hot or ice cold with no inbetween but discovered a better shower on the floor above. Bedroom itself was fine and got a lot of help from Kim in the on site mad travel shop. No complaints as you... More 

Was this review helpful? Yes
DJBewsic, Manager at Coffee Palace Backpackers, responded to this review

Hey There! Thank you for your review. We are glad you got to use our new bathroom. Soon every bathroom in the Coffee Palace is going to be as beautiful as that one. Hopefully you will be able to come back to St Kilda soon and check them out. We apologise that some of our staff weren't too friendly but... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Disgraceful how bad it is. Filthy with broken showers, toilets, no free wifi as advertised. Pretty much the worst place I have ever stayed...They told us there was free street parking nearby...another lie...spent 1.5hrs finding paid parking kms away

Was this review helpful? Yes
DJBewsic, Manager at Coffee Palace Backpackers, responded to this review

Hey There! Thanks for the review! We are currently in the middle of massive renovations to this beautiful old building. We have just brought in free weekly Wifi with our new awesome winter rates. There are 3 free residential parking areas around our hostel. We hope that you can come back and visit us in sunny St Kilda once our... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Where to begin? All toilets clogged for 2 nights (no joke!!) rooms are a awful, your booking system is a joke, ligit 20min just to check in. I hope to God you close down.BUT SERIOUS, ALL TOILETS WHERE CLOGGED FOR TWO DAYS!! AVOID!!!!

Was this review helpful? Yes
DJBewsic, Manager at Coffee Palace Backpackers, responded to this review

Hey thanks for the review! Apologies that you didn't have the most enjoyable stay. Bathrooms are definitely next on our renovation list so next time you are back in beautiful St Kilda come and check out our awesome improvements. Sometimes check in can take a while while we are training our new staff, thank you for your patience with them.... More 

Sao Paulo, SP
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

This place was okay but the hostel staff were very rude and so cliquey. There were three of us and it felt like everyone was very rude and obnoxious. Most of the people in this hostel were actually working there, the kitchen had no utensils and the laundry room was never available as the staff were washing the hostel sheets... More 

Was this review helpful? Yes 1
DJBewsic, Manager at Coffee Palace Backpackers, responded to this review

Hey There! Thank you for leaving us a review! We have made massive improvements since you visited us in November. We have a whole new turnaround of staff since you visited and everyone has gotten extra customer service training. We now have industrial washers and dryers so laundry is now available to guests 24/7. We have a new Housekeeping manager... More 

None
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I actually liked the flair of the old building – high ceiling, everything a bit (real) vintage and I also noticed that the owner sort of tries to use this as the hostel theme. It could totally work, this could easily be an amazing hostel and maybe they're just in the middle of doing a lot of improvements but at... More 

Was this review helpful? Yes 1
DJBewsic, Manager at Coffee Palace Backpackers, responded to this review

Hey There! Thank you for excellent review! We love our heritage building here at the Coffee Palace! We are doing huge renovations here at the moment but it is a slow process as we are trying to maintain the building's unique character. We are getting a brand new kitchen which will have all of the improvements that you are talking... More 

Stockholm, Sweden
1 review
1 of 5 stars Reviewed February 19, 2015

I can't even begin to tell you why you shouldn't stay at this hostel. First of all, the staff were rude. There were two persons of the staff (the blond woman in the gift shop and the guy with the beard) who knew what serviceminded means, but almost all the others were in training and knew nothing of how to... More 

Was this review helpful? Yes
DJBewsic, Manager at Coffee Palace Backpackers, responded to this review

Hey there! Thanks for your review! We are glad to tell you that we have made lots of improvements since you stayed with us in February. All corridors upstairs now have carpet so no more loud or squeaky noises. We also have a new Housekeeping manager who has the Coffee Palace looking very sexy. We have so many more awesome... More 

Senior Contributor
28 reviews 28 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 2, 2015

Sadly enough, I stayed here for 2 weeks because it was the cheapest one around Melbourne. Zero hygiene, toilets and showers didn't work after a while. And even the kitchen was broke. This place is falling apart. Don't go here. It's terrible!!

Was this review helpful? Yes 2
DJBewsic, General Manager at Coffee Palace Backpackers, responded to this review

Thanks for taking the time to leave a review! We love feed back like this, it helps us identify procedures we need to tweak! That sure was a stressful couple of days when the sink in the kitchen was blocked up. We had 3 teams of plumbers out to try and identify the problem until it was sorted. We shouted... More 

Seventeen Seventy, Australia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 31, 2015 via mobile

Probably the worst hostel I've ever stayed in, take my word for it this hostel is bad and dont waste your time or money on it, even if its cheaper. no even one bowl to have breakfast in, you have to use saucepans, or cups. Everything is terrible, old dated building, one useable shower per floor, poor staff and kitchens... More 

Was this review helpful? Yes 1
DJBewsic, Manager at Coffee Palace Backpackers, responded to this review

Hey There! Thanks for your review! We have made so many awesome changes since you stayed here in January. We now have a super stacked kitchen full of all utensils. We are in the middle of huge renovations to this beautiful heritage listed building. We have already put down our new carpet and painted all rooms upstairs. Next is new... More 

1 review
1 of 5 stars Reviewed January 31, 2015

How can the manager read all these awful reviews and not change anything ?. Im a traveller i don't expect my room to be luxury but i Do expect it to be clean. I walked in and straight away noticed that it had not been cleaned in the slightest. Pubes and hairs in the sink, lots of rubbish under the... More 

Was this review helpful? Yes
DJBewsic, Manager at Coffee Palace Backpackers, responded to this review

Hey, thanks for your review! We have employed a new housekeeping manager who has spruced up the Coffee Palace and it is looking better than ever. You won't recognise this beautiful old building the next time you have a look around. Be sure to drop in and check it out on your next visit to St Kilda. Love the Coffee... More 

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