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Rydges on Swanston Melbourne

701 Swanston Street Carlton 3053 Australia
Rydges on Swanston having undergone a multi-million dollar refurbishment both externally and internally has well and truly positioned itself as a... Rydges on Swanston having undergone a multi-million dollar refurbishment both externally and internally has well and truly positioned itself as a hotel of choice within Melbourne. Prime Bar & Grill has a contemporary feel offering the very best food, service and presentation. The funky bar lounge and great outdoor terrace is very popular. Close to the airport and a short tram into the heart of Melbourne's CBD, makes us a great location for any traveler. more » « less
Check Rates and Availability: $251 Avg. Price
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TripAdvisor Traveler Reviews

TripAdvisor Traveler Rating: 3.5 of 5 stars Based on 21 traveler reviews
  • What to Expect:
    • 3.5 based on 19 reviews Rooms
    • 4 based on 19 reviews Service
    • 3.5 based on 19 reviews Value
    • 3.5 based on 19 reviews Cleanliness
    • 4 based on 3 reviews Pool
  • Recommended For:
    • 40% based on 19 reviews Older travelers
    • 30% based on 19 reviews Families with teenagers
    • 30% based on 19 reviews Families with young children
    • 20% based on 19 reviews Young singles
    • 20% based on 19 reviews An amazing honeymoon

Reviews of Rydges on Swanston Melbourne

( 1-10 of 21 )
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2 of 5 stars
Sydney, Australia
Jul 30, 2008

A friend and I have just returned from a fantastic trip to Melbourne and we very excited by the prospect of staying at this hotel due to the photos shown on its web page. I like to give praise where it's due but it really isn't due here. The good things were the very good location in Swanston Street with... more

Jun 30, 2008

I have been staying at the Rydges Swanston several times recently for business so thought it is probably about time I write a review, though I will refer mostly to my most recent experience. The hotel looks like there has been substantial renovations as the foyer area and restaurant appear to have been recently restored. The check in staff are... more

Management response from
KatL_7, General Manager

Thank you for adding your comments regarding your last stay with us at Rydges on Swanston. The hotel has been going through 12 months of substantial refurbishment from the rendering of the exterior of the building, new restaurant concept PRIME on the ground floor, triple glazed windows in guest rooms, new fitness room, new carpet, painting, internet and signage hotel...

Jun 26, 2008

Stayed at hotel 26th June 2008 and so impressed I had to immediately write a review. Booked the hotel through an award certificate and did not really know what to expect. Booking in was simple and staff could not have been more helpful or friendly. All hotel services were thoroughly explained. Allocated room was on Floor 1 with two double... more

Management response from
KatL_7, General Manager

Thank you for taking the time to share your comments on trip advisor, It is always extremely pleasing to hear positive comments about our staff and hotel, we look forward to welcoming you back next time you are travelling to Melbourne. Warm regards, Katrina Little

Save Review
5 of 5 stars
New York, NY
Jun 25, 2008

Very thoughtful, helpful, and understanding management. Nice, quiet rooms on the park side. Attempted to accommodate all my requests. Good breakfast choices. Close to Lygon street restaurants. Generally, a fine experience! more

Management response from
KatL_7, General Manager

Thank you for sharing your experience with us and thank you for the positive comments directed towards our staff and hotel, it is our goal to exceed every guests expectation. We look forward to welcoming you back on your next trip to Australia. Warm regards, Katrina Little

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5 of 5 stars
Sydney, Australia
Apr 7, 2008

We have stayed at the Rydges on Swanston a couple of times and would definitely return. The hotel is not spectacular to look at, but for the money you get a quality room, great location, and very helpful and genuine service. The main reasons we like this hotel are the service and location. The staff have always been very friendly,... more

Management response from
KatL_7, General Manager

Thank you for your positive comments about our staff and hotel, your comments highlight exactly what we're about, to exceed guest expectations. We look forward to welcoming you back next time you are in Melbourne Warm regards, Katrina Little General Manager

Mar 25, 2008
0/1 found this review helpful

My wife and I stayed there over Easter, but we won't be staying there again. The hotel is structured in a square shape, with a ring of rooms on the inner layer, and the others on an outer layer. So basically windows of the inner rooms all face each other. The problem is that the air conditioning units from all... more

Management response from
KatL_7, General Manager

It was disappointing to read your comments, we are in the process of sounproofing rooms where noise can on occassion be heard. Your reference to the night staff is also a concern, and these comments have been discussed in length with my Front Office Manager to ensure a situation like this does not occur again. We thank you for your...

Feb 4, 2008
2/2 found this review helpful

I stayed at the Rydges Carlton for two weeks at the beginning of January 2008. I had a good-sized and comfortable room overlooking the park and Swanston Street for the first few days. The bathroom was quite small, but with a good-sized bath and all facilities, and both room and bathroom were very clean, and well-serviced. The bed was extremely... more

Management response from
KatL_7, General Manager

Thank you for taking the time to leave feedback on our Hotel, it's always pleasing to read positive feedback about our service and hotel. We look forward to welcoming you back next time you are in Melbourne. Warm regards, Katrina Little General Manager

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5 of 5 stars
tassie
Jan 27, 2008
2/2 found this review helpful

We stayed at the hotel in January 2008. We were blown away by the service we recieved from reception, we were offered three maps and told how to catch the tram into the city, in the first five minutes we were there. Very impressed. Our room was tastefully decorated and a great size. The room was spotless. I had read... more

Management response from
KatL_7, General Manager

Thank you for your comments, we pride ourselves on offering superior customer service, I will be sure to pass your comments onto our staff. We look forward to welcoming you back to Rydges on Swanston next time you are in Melbourne. Warm regards, Katrina Little General Manager

Jan 22, 2008
2/2 found this review helpful

This was our first trip to Melbourne, Australia, and we will definitely try to come back to this great city and hotel. The bar is very funky and all staff throughout the hotel was very friendly and helpful. We highly recommend staying in the Parkview room, as it have a very comfortable king size bed over looking a beautiful park... more

Management response from
KatL_7, General Manager

Thank you for taking the time to leave feeback on your stay at Rydges on Swanston, its always a pleasure to hear positive comments from our guests about our staff and facilities. We look forward to your visit next time you are travelling to Melbourne. Warm regards, Katrina Little General Manager

Nov 16, 2007
0/3 found this review helpful

Well I'm not sure where to start! We had previously stayed at Rydges Adelaide and absolutely fell in love with the place. Hence the reason why we decided to book in at the Rydges Carlton when we were attending a special event in Melbourne. We booked via the Rydges website and booked an Executive suite. The website warned that the... more

Management response from
KatL_7, General Manager

Thank you for your feedback following your stay at Rydges on Swanston, it was disappointing to read this review as it is our goal to satisfy every guest who stays with us. The maintenance issues you encountered have been discussed in detail with our Mainenance team to ensure this situation does not happen again We are now currently in the...

Reviews of Rydges on Swanston Melbourne

( 1-10 of 21 )
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Rydges on Swanston Melbourne Address

701 Swanston Street, Carlton 3053, Australia