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Oaks Plaza Pier Apartment Hotel

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16 Holdfast Promenade, Glenelg, South Australia 5045, Australia
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Oaks Plaza Pier Apartment Hotel
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Oaks Plaza Pier Apartment Hotel
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531 reviews from our community

Traveler rating
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    93
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    40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Oaks Plaza Pier Apartment Hotel
See the most recent reviews
Broadbeach, Australia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 4, 2012

We recently stayed here 5 nights, location was perfect easy walk to anywhere, the one bedroom apartment we booked was clean and well laid out, we had requested a high floor on our booking but were put on the first floor and had no view which was a real shame seeing as it was bad weather most of the time... More 

Was this review helpful? Yes 1
OaksCustomerFeedback, Guest Relations Manager at Oaks Plaza Pier Apartment Hotel, responded to this review

Thank you for taking the time to comment on your recent stay at Oaks Plaza Pier Apartments. We are pleased to read that you found your apartment clean and well laid out. It is a shame to read that we were unable to fulfil your request of a higher level. When allocating rooms, we endeavour to meet everyone’s request however... More 

Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 23, 2012

I stayed here for a week while over here for work. I must say that it was very enjoyable, only a few minor things that could be improved, eg maybe some complimentary bottles of water as I found tap water to have an extremely strong taste of chlorine. Rooms were clean, well presented & aside from other comments I have... More 

Was this review helpful? Yes 1
OaksCustomerFeedback, Guest Relations Manager at Oaks Plaza Pier Apartment Hotel, responded to this review

Many thanks for taking the time to comment on your recent stay at Oaks Plaza Pier. It is great to read that you had an enjoyable stay and your room was clean and well presented. We are pleased to hear that you found our staff friendly and we look forward to welcoming you back again soon. More 

Top Contributor
66 reviews 66 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed September 21, 2012

I travel a bit for work so I have a bench mark for what constitutes a minimum adequate standard of service. We had an ocean view appartment which cost over AUD200 and I must see the view was great. That was the only great part. Firstly reception was very perfunctory and we were asked to lodge a AUD150 bond on... More 

Was this review helpful? Yes 4
OaksCustomerFeedback, Guest Relations Manager at Oaks Plaza Pier Apartment Hotel, responded to this review

We appreciate you taking the time to comment on your recent stay at Oaks Plaza Pier. It is disappointing to read of the issues you experienced while staying with us. We apologise for the confusion in regards to the bond for your room. This is processed as a credit card pre-authorisation, the bank places a hold on funds. Depending on... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 18, 2012

Room was neat and tidy, kitchen facilities were handy. Bed was comfortable and loved the view from the balcony. Bathroom was shower over bath and the water pressure was very poor, other than that our stay was enjoyable.

Was this review helpful? Yes
OaksCustomerFeedback, Guest Relations Manager at Oaks Plaza Pier Apartment Hotel, responded to this review

Thank you for taking the time to comment on your recent stay at Oaks Plaza Pier. We are pleased you found your room neat and tidy with a comfortable bed and great view. We look forward to welcoming you back again soon. More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 15, 2012

Very poor service customer service, from checkin through to checkout. Staff actually got rude when we asked about carparking! Reception and duty manager phones just rang out and when reception did answer i hung up after 7 minutes of being on hold. No inhouse movies, remotes don't match devices, no tv guide, no room service menu, mould in the bathroom... More 

Was this review helpful? Yes 1
OaksCustomerFeedback, Guest Relations Manager at Oaks Plaza Pier Apartment Hotel, responded to this review

We appreciate you taking the time to comment on your recent stay at Oaks Plaza Pier. It is concerning to read of your experiences while staying with us. We would like the opportunity to discuss the matters with you further, please contact our Customer Feedback Team on customerfeedback@theoaksgroup.com.au. More 

Adelaide
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 10, 2012

I stayed in a one bedroom ocean view apartment for one night with my parter. Our apartment on Level 2 was perfect with a beautiful view right on the beach. The apartment itself was a reasonable size, well cleaned & adequate kitchen/cooking facilities. The bed was comfortable. Water flow in the shower was good - the only thing I can... More 

Was this review helpful? Yes 1
Eryn F, Guest Relations Manager at Oaks Plaza Pier Apartment Hotel, responded to this review

Many thanks for taking the time to comment on your recent stay at Oaks Plaza Pier. It is wonderful to read that you found your ocean view apartment a reasonable size and well cleaned. We are pleased you found our staff friendly and you had an excellent and relaxing stay. We look forward to welcoming you back again soon. More 

1 review
2 of 5 stars Reviewed August 24, 2012

We stayed for one night and had stayed there once before. It's an ok hotel. Small room. Nothing to rave about. Nice location on the beach. Close to resturaunts. The shower was Mouldy and the room was small and average. Bed was hard. It's ok for somewhere to just sleep but not a comfortable inviting hotel room.

Was this review helpful? Yes
OaksHotels, Guest Relations Manager at Oaks Plaza Pier Apartment Hotel, responded to this review

We appreciate you taking the time to comment on your recent stay at Oaks Plaza Pier. It is disappointing to read some aspects of your stay did not meet your expectations. I will pass your comments onto the Hotel Manager and Housekeeping Manager for their attention. We do hope you will choose to stay with Oaks Hotels and Resorts again... More 

Brisbane, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 22, 2012

Beautiful hotel with a great location. Stayed 3 nights with family and the kids loved staying here. On the beach, close to the trams, close to lots of restaurants, shops, Beachhouse (which the kids loved). Rooms were neat and clean. However, avoid room on the lower levels as the noise from the bar downstairs can be disturbing at night. Loved... More 

Was this review helpful? Yes 1
OaksHotels, Guest Relations Manager at Oaks Plaza Pier Apartment Hotel, responded to this review

Many thanks for taking the time to comment on your recent stay at Oaks Plaza Pier. It is wonderful to read that you found our hotel beautiful and in a great location. We are pleased to hear that you and your family were able to enjoy our hotels facilities and we look forward to welcoming you back again soon. More 

Goolwa, Australia
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 17, 2012

The Oaks Plaza Pier Hotel at Glenelg a seaside suburb of Adelaide is the perfect spot for a weekend away. The one bedroom apartments are beautifully fitted out with almost every creature comfort. I say almost because the spa bath was minuscule and designed for one person only. I usually never eat in a hotel I am staying in, my... More 

Was this review helpful? Yes 2
OaksHotels, Guest Relations Manager at Oaks Plaza Pier Apartment Hotel, responded to this review

Many thanks for taking the time to comment on your recent stay at Oaks Plaza Pier. It is wonderful to read that you found our hotel to be the perfect spot for a weekend away. We are pleased you found your apartment to be beautifully fitted out and well equipped. Its great to hear that you were able to head... More 

Adelaide, Australia
Top Contributor
93 reviews 93 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 13, 2012

Check in was unpleasant. I was provided with much information but no welcome. They required a copy of my ID (to be held on their file); no satisfactory explanation for this was provided. When I asked what ultimately happens to this photocopy of my ID, I was told it be put on a file - or something to that effect.... More 

Was this review helpful? Yes 2
OaksHotels, Guest Relations Manager at Oaks Plaza Pier Apartment Hotel, responded to this review

We appreciate you taking the time to comment on your recent stay at Oaks Plaza Pier in Glenelg. It is disappointing to read of your experiences while staying with us. When a guest checks into any Oaks property, we ask for photo ID to confirm the guest checking in is the guest who has made the booking. This policy is... More 

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