I just could not believe the service I got was from a 4-star hotel , cold and very much improfessional. they dont value customers at all . they just dont care . Surprised this 4-star hotel hired these rude and low-quality staffs. more

I just wanted to write a special thanks for the help that the staff at this hotel offered to me. I accidently left my laptop at the front desk when I checked out. When I got to the airport I became frantic when I could not find it. I telephoned the hotel and an American/Canadian??? person answered the telephone. I... more

We stayed at the Oaks Plaza Pier in a one-bedroom apartment and had a great time. The apartment was clean, modern and had a great view. Staff were friendly. There were multiple dining choices on the ground floor, all providing Room Service. Other guests have made negative remarks on this site, but I found them all to be entirely unjustified.... more

Booked 2x 2 bedroom rooms for birthday celebration base..tried Wotif but could get same price on the Oaks website. Couldn't get sea-view....LUCKY as it was 40 degrees and would have copped the full brunt of the afternoon sun!!! Had rooms 425 and 525 and they had stunning, shaded views over the Holdfast Shores area right down to West Beach...made for... more

At $325.oo per nite we had great expectations, ocean view room 2 bedrooms and bathrooms. Our first impressions on arrival, wow we are in for a treat, step inside reception and all four of us thought this is going to be a great few days to end what has been a great trip. Staff were ok, we arrived early as... more

I stayed at Oaks Pier with my partner & another couple in a tiny 2-bedroom ocean-view apartment which had hardly any view of the ocean. When we made the booking we were assured the same size apartment as the one we had on our previously stay 3 months ago, which was a large 2-bedroom + 3-bathroom apartment facing the ocean... more

this is a copy of the letter i wrote to the manager. Interesting experience since the web site says 4.5 stars. I am originally from South Australia but I am embarrassed about this place compared to other equivalent OAKS apartments. Busy time of the year I know….but not impressed. Having stayed in a large number of establishments claiming to be... more

We booked the Oaks Plaza Pier based on several different reviews from different websites. I originally booked a Beach view room only to find upon arrival that there were none available?? after talking with the staff for several heated minutes we finally came to an agreement and got a single bedroom park view appartment. The appartment was well fitted out... more

There are a lot of things that are very good about the Oaks Plaza Pier. The reception staff were friendly and helpful. The room layout and design looks wonderful and the view from the large balcony was lovely. Directly outside is a little bridge over to some wonderful restaurants along the pier. (Loved the food at Esca) If you are... more